Filippo Loreti (filippoloreti.com) has a 3.5 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 26% give 1 star; The business has replied to 80% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-25.
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the attractive watch designs and luxurious feel, finding them to be wonderful accessories and fantastic additions to personal collections. Many people also warmly appreciate the helpful customer support and smooth communication when interacting with company representatives. Some reviewers were not happy with unexpected customs duties and extended shipping delays when receiving packages from overseas. A few other people also felt that certain timepieces had poor quality craftsmanship or noticeable mechanical issues. However, some customers repeatedly mentioned facing severe difficulties regarding completely missing orders and unresolved refund requests with support.
Auto-generated from all reviews of this business. For reference only.A smooth and easy experience. Makes me tempted to get another!
Hello Vincent, Thank you for sharing your positive experience with Filippo Loreti! We're delighted to know that our seamless process has tempted you to explore more of our collection. Your satisfaction is our top priority, and we're here to assist you whenever you're ready for your next exquisite timepiece. Warm regards, The Filippo Loreti Team
Great quality and service. Love my new timepiece.
Hello Marco, It's wonderful to hear that you're loving your new Filippo Loreti timepiece! We're thrilled that both the quality of our watches and the service you received have met your expectations. Thank you for choosing us and for taking the time to share your experience. Enjoy making every moment count with your new watch! Best wishes, The Filippo Loreti Team
Hello Marcus, Thank you for reaching out. To arrange for a repair, please send us an email at [email protected] with your watch details and a brief description of the issue. Our customer service team will guide you through the process and provide all the necessary information for sending your watch back for repair. We're here to ensure your Filippo Loreti watch is functioning perfectly. Best regards, The Filippo Loreti Team
They took care of my tracking issue right away
Hello Alex, We're glad to hear that your tracking issue was resolved promptly. At Filippo Loreti, we strive to ensure a smooth and worry-free experience for our customers, from purchase to delivery. Thank you for your patience and understanding. If you have any more questions or need further assistance, feel free to reach out to us. Best regards, The Filippo Loreti Team
They sent me a watch that was wrong model and color. Total disaster
Hello Rachel, We sincerely apologize for the mix-up with your order. It's crucial for us that our customers receive the correct items as expected. We hope that the situation has been resolved to your satisfaction. If there are any outstanding issues or if you need further assistance, please don't hesitate to contact us at [email protected]. Your satisfaction is our top priority. Best regards, The Filippo Loreti Team
Flea market watch. Worth about 20 bucks tops
Hello Arnold, We're sorry to hear that your experience with our watch did not meet your expectations. At Filippo Loreti, we strive to create timepieces that delight our customers, and it's disappointing to learn when we fall short. If there's anything we still can do to improve your experience, please don't hesitate to reach out to us at [email protected]. Best regards, The Filippo Loreti Team
I did not receive the free ascari blue watch. There is also no notice on the expected customs duties which costed almost php 4k.
Hello Jayson, We hope that the issue regarding the missing Ascari Blue watch and the unexpected customs duties has been resolved to your satisfaction. If there's anything still pending or if you still need further assistance, please don't hesitate to reach out to us at [email protected]. We're here to ensure your complete satisfaction with your Filippo Loreti experience. Best regards, The Filippo Loreti Team
The info you supplied was perfect with everything falling into place.
Hello Frank, Thank you for your kind words! We're thrilled to hear that our service met your expectations and that everything fell perfectly into place for you. It's our goal to provide not just great watches, but also an experience that leaves our customers feeling fully satisfied. We appreciate your support and look forward to serving you again in the future. Warm regards, The Filippo Loreti Team
"Hobsins choice" unfortunately I don't like the watch in question, so I have instigated a return,. And awaiting response from the site customer service.
Hello Freddy, We're sorry to hear that the watch didn't meet your expectations. Our aim is always to ensure that our customers are completely satisfied with their purchases. If there's anything we can still do to assist you or if you have any further concerns, please don't hesitate to reach out to us. We're here to help and ensure that your experience with Filippo Loreti is a positive one. Best regards, The Filippo Loreti Team
Watch was better than expected,great quality,looks amazing,well worth the money
Hello K Byrne, We're overjoyed to hear that your new watch exceeded your expectations in quality and appearance! It's always rewarding to know that our customers find great value in our products. Thank you for choosing Filippo Loreti and for taking the time to share your positive experience. We hope your watch continues to bring you joy and enhances your style for many years to come. Best wishes, The Filippo Loreti Team
I had a small issue with one of the watches I received from Filippo Loretti....I contacted their CS department and within minutes, I received a very professional and empathetic response along with a RTS label. FL maintained regular updates and within 10 days, I had a new watch in my possession. No games, no bs....just honest & sincere customer service. Absolutely placing another order.
Hello J. Alexander, We're incredibly grateful for your kind words and thrilled to know that our customer service team was able to promptly and effectively resolve the issue with your watch. At Filippo Loreti, we pride ourselves on providing honest and sincere customer support, ensuring that every concern is addressed with the utmost professionalism and empathy. It's wonderful to hear that your experience has inspired confidence in our brand, and we're excited to know you're considering another order. Thank you for being a valued member of the Filippo Loreti family, and we look forward to continuing to serve you with the same dedication and care. Best regards, The Filippo Loreti Team
My renaissance watch is beautiful, I’ve had it a few years now, but I can no longer use it due to the app not working?????, why is this , the watch is now useless
Dear Alan, We're really glad to hear that you find your Renaissance watch beautiful. We understand how important it is for the app to function properly to fully enjoy the watch, and we sincerely apologize for any inconvenience caused. Could you please reach out to us directly at [email protected], our team will help to resolve the situation. Looking forward to hearing from you soon and resolving this matter to your satisfaction. Warm Regards, The Filippo Loreti Team
Great surprise when my watch arrived.Brilliant quality and vibrant colors.
Thank you, Brendan, for the positive feedback! We're thrilled to hear that you were pleasantly surprised by the quality and colors of your watch. Your satisfaction is our utmost priority. Best wishes, Filippo Loreti Team.
Filippo Loreti offers a wide selection of beautifully designed watches. Excellent communication and service. They really care about customers.
Dear Sergey, Thank you so much for your kind words and wonderful review! 🌟 We are thrilled to hear that you had a great experience with our service and that you find our watch designs beautiful. At Filippo Loreti, we strive to provide excellent communication and service to all our customers, and we're delighted to know that we've met your expectations. We truly value and appreciate your support, and we're here for any further assistance or inquiries you might have. Enjoy your time with your Filippo Loreti watch, and we hope to continue exceeding your expectations in the future! Warm Regards, The Filippo Loreti Team
Price, delivery was excellent, and the watches look beautiful. Only problem is the tax duty that should be included to not have any bad surprises.
Thank you, Maxime, for your feedback! We're delighted to hear that you appreciated the pricing, swift delivery, and the aesthetics of our watches. Regarding the tax duty, we recognize the inconvenience it may have caused, and we're actively working on a solution. Your insights help us enhance our service. Best regards, Filippo Loreti Team.
Little small around the wrist. Quality is ok. I owned many watches believe this is a nice watch price is little over. This is a 85- 95 price range.
Thank you, Beau, for sharing your perspective. We appreciate your insight, especially coming from someone who has owned many watches. Your feedback on the price and fit will be considered as we continually strive to improve. Our aim is to provide value in every product we offer. Best regards, Filippo Loreti Team.
Unfourtunatly i didn’t like them. How can I return them.
Dear Daniel, We're sorry to hear that the watches didn't meet your expectations. Our team is committed to ensuring customer satisfaction. If you wish to initiate a return, please reach out to us directly via our customer service platform or through the email provided, and we'll guide you through the process. Warm regards, Filippo Loreti Team
Worst company I have ever dealt with. I am contacting my attorney bc they refuse to allow me to get w refund when i just got the watch delivered and it says on the website in writing 30 day guarantee.
Dear Abby, We sincerely apologize for the inconvenience. Be assured, our customer service team is already engaged with your case. They'll ensure your concerns are promptly resolved. We appreciate your understanding. Kind regards, Filippo Loreti Team
Amazing watch and quality and received in less than a week, I can’t believe how people are missing out in this. 2 solid watches for the price I paid, I can’t be any happier for receiving this right in my birthday. Thanks Filipino Loretti and thanks Reda for your communication
Thank you, Moe, for the wonderful feedback! We're overjoyed to know that our watches met your expectations in both quality and value. It's fantastic that they arrived right in time for your birthday - what a timely gift! A special thanks to Reda for ensuring a seamless experience for you. We're grateful for your support and trust in Filippo Loreti. Best wishes, Filippo Loreti Team.
This is my 7th watch from you and every time experience from ordering til l receiving the watch is great. Thanks
Dear Viplove, Thank you so much for your continued trust and loyalty! We're thrilled to hear that you've had consistent positive experiences with us. It's customers like you who inspire us to maintain our standards of quality and service. We're honored to be your choice for watches, and we look forward to serving you for many more purchases in the future. If there's ever anything you need, please don't hesitate to reach out. Warm regards,
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