Filippo Loreti (filippoloreti.com) has a 3.5 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 26% give 1 star; The business has replied to 80% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-25.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the attractive watch designs and luxurious feel, finding them to be wonderful accessories and fantastic additions to personal collections. Many people also warmly appreciate the helpful customer support and smooth communication when interacting with company representatives.
Some reviewers were not happy with unexpected customs duties and extended shipping delays when receiving packages from overseas. A few other people also felt that certain timepieces had poor quality craftsmanship or noticeable mechanical issues. However, some customers repeatedly mentioned facing severe difficulties regarding completely missing orders and unresolved refund requests with support.
Auto-generated from all reviews of this business. For reference only.
This company took my money through Kickstarter, made me wait more than a year, and then simply refused to send the watch they still owe me. They have the order in their records, they have my proof, and instead of resolving it, they blocked my email and denied the problem. That is outrageous, dishonest, and completely unacceptable. Based on my experience, this company has zero integrity and treats customers with blatant disregard. I would strongly advise anyone to think twice before trusting them. It’s order FL77768
Reply from Filippo Loreti2026-07-16
Hi there,
Thank you for updating your review and for bringing this matter to our attention. We’re truly sorry for the frustration this situation has caused and understand how concerning this must feel.
We’d like to clarify that your emails have not been intentionally ignored. After carefully reviewing our records, we were unable to locate any recent correspondence from you regarding this order. That said, we genuinely want to help resolve this matter fairly and transparently.
As this order dates back to a 2020 Kickstarter campaign, we do require specific documentation in order to proceed with a resolution. This includes:
Screenshots or copies of the emails sent in 2020 regarding non-receipt
Once these documents are shared with us, our team will be able to properly review the case and determine the appropriate next steps, which is replacement.
We assure you that our intention is never to delay or withhold a customer’s order or funds. We sincerely appreciate your cooperation and patience so we can bring this long-standing issue to a proper resolution.
Please reach out to us directly with the requested documents, and we will prioritize your case.
Kind regards,
Ashley - Filippo Loreti Customer Care Team
Still never received my watch , been trying for years to get them to send it to me. I have receipt and was part of their original kickstarter campaign
Reply from Filippo Loreti2026-07-16
Hi there,
Thank you for updating your review and for bringing this matter to our attention. We’re truly sorry for the frustration this situation has caused and understand how concerning this must feel.
We’d like to clarify that your emails have not been intentionally ignored. After carefully reviewing our records, we were unable to locate any recent correspondence from you regarding this order. That said, we genuinely want to help resolve this matter fairly and transparently.
As this order dates back to a 2020 Kickstarter campaign, we do require specific documentation in order to proceed with a resolution. This includes:
Screenshots or copies of the emails sent in 2020 regarding non-receipt
Once these documents are shared with us, our team will be able to properly review the case and determine the appropriate next steps, which is replacement.
We assure you that our intention is never to delay or withhold a customer’s order or funds. We sincerely appreciate your cooperation and patience so we can bring this long-standing issue to a proper resolution.
Please reach out to us directly with the requested documents, and we will prioritize your case.
Kind regards,
Ashley - Filippo Loreti Customer Care Team
A very good watch brand, excellent value for money, highly recommended if you want something different - their designs are well worth starting a collection
Reply from Filippo Loreti2026-04-22
Thank you so much, Marcelino, for your wonderful review and kind recommendation!
We’re truly delighted to hear that you appreciate our designs and see the value we aim to deliver. Knowing that our watches stand out and inspire collectors means a great deal to us.
Your support motivates us to keep creating timepieces that are unique, stylish, and worth wearing every day.
Thank you again for being part of the Filippo Loreti family!
I got my Darth Vader Lord of the Sith Chronograph today after one Calendar week. The watch is marvellous! The communication with Ashley was perfect. The shipping with FedEx was very fast from Hongkong to Austria within 1 week without additional costs. Filippo Loreti is a trustful company with luxurious watches. ABSOLUTELY RECOMMENDABLE!
Reply from Filippo Loreti2026-02-12
Hi P G,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you love your Darth Vader Lord of the Sith Chronograph and that your experience with shipping and communication was smooth.
We truly appreciate your support and recommendation—it means a lot to us! Enjoy your new watch!
This company SUCKS. They sent me the wrong watch and refused to rectify their mistake - prolonging emails and stringing me along for months. I was also very disappointed in the quality. I got two watches: neither of them tick or actually work as a watch. And the quality is very poor (their bands are cheap feeling and looking). And minor details of the watches are off making it look like a cheap chinese remake, rather than a high-end watch. I would avoid this company at all costs.
Reply from Filippo Loreti2026-02-09
Hi Joza,
We’re sorry to hear about your experience. We want to clarify that we have sent you an email offering to replace your watch, but we haven’t received a response from you yet.
Please check your inbox (and spam/junk folder) for our latest message. We are ready to proceed with the replacement as soon as we hear from you and want to ensure this matter is fully resolved.
We appreciate your patience and hope to have the opportunity to make this right.
— Ashley, Filippo Loreti Customer Service
Very bad experience, prior to the darth Vador Watch. I buy it at early december with the written guaranteed to received it before christmas... but I NEVER receive the watch! I receive a shady package instead. They were never willing to send the watch to me, I had to fight and imply my bank in order to have some action from their part. Finally i am reimburse by my Bank because, definitively they are too shady. Anyhow, prior to my experience I do not suggest to do business with them.
Reply from Filippo Loreti2026-02-09
Hi Joza,
Thank you for your message. We’re very sorry for the frustration caused regarding your order.
To clarify, we acknowledged that you received the package but not the watch. Once this issue was reported, we immediately launched an investigation together with our Logistics Team and FedEx, keeping you updated at every stage. As this process involved the courier, we were not able to provide an immediate replacement, but we worked to ensure the matter was properly investigated.
We understand this experience was disappointing, and we’re glad the situation has now been resolved. We also note that your bank dispute was successfully processed, ensuring you were reimbursed.
We appreciate your patience throughout this process and are committed to learning from situations like this to prevent them in the future.
Thank you for your understanding,
Ashley - Filippo Loreti Customer Service
UPDATE 1/8/26 : this company is lying to my face. I’ve sent over 50 emails including 3 today. Check your spam filters!! I’ve sent everything. How hard is it to not steal from customers as a Business. This is despicable. I’ve sent you the communications from 2020 kickstarter campaign. You are still trying to rob me and come on trust pilot to pretend like you are responsive. You have ignored my emails since November 26. Cut the lies, I just sent another email right after this updated review so I know you are getting them.
I’m still being ignored since mid November , I’ve sent all info asked for including old messages. It’s incredible that a company puts a customer through this torture. The only responses I get are on trustpilot, they are lying in these comments to my posts. I have remained respectful in my first 75 emails, but were in the hundreds now in just trying to get a watch I paid for. This is unbelievable FRAUD being committed by this company. It’s really disgusting to see a company operate this way. Companies who steal from customers all end up failing, and that will certainly be the end game for Filippo Loretti, a company pretending to be Italian. It’s all a big joke.
Reply from Filippo Loreti2026-01-08
Hi Mitch,
Thank you for updating your review. We’re truly sorry for the continued frustration this situation has caused and understand how upsetting it is to feel that your case has not moved forward.
We would like to clarify that your emails have not been intentionally ignored. After carefully reviewing our system, we can confirm that no recent emails from you have been received regarding this matter.
As this order relates to a 2020 Kickstarter campaign, we are required to complete a strict verification process before we can proceed. To move forward, we still need the following documentation, which has not yet been received:
Copies or screenshots of the emails you sent to us in 2020 reporting the lost or non-received parcel
Any additional correspondence from that time showing that the issue was raised with our team
Please note that we are not requesting screenshots of emails from us, but rather proof of the messages sent by you to our team regarding the missing delivery. This documentation is essential for us to validate the claim and continue with the resolution.
Once these emails are shared, our team will be able to properly review the case and proceed with the appropriate next steps, which would be a replacement. We want to reassure you that we have no intention of delaying or withholding a resolution, and we are committed to addressing this fairly and transparently.
We kindly ask that you contact us again with the requested documentation so we can prioritize your case and bring this long-standing issue to a proper conclusion.
Kind regards,
Ashley
I am trying to return for a refund an FL Aquadiver GMT (order number FL278886) and encountering some difficulty. I will provide an update as to how this eventually gets resolved.
UPDATE: As of 1/20/26, this matter is NOT yet resolved. The reply from FL below is premature and inaccurate.
SECOND UPDATE: The difficulty has been fully resolved by the company to my satisfaction. I am changing my rating from three stars to five. Thank you Ashley.
Reply from Filippo Loreti2026-01-20
Hi John,
Thank you for taking the time to share your feedback.
Upon checking, we can confirm that this matter has already been resolved via email and has been sorted out accordingly. If there is anything further you need or if any part of the resolution is unclear, please don’t hesitate to reach out to us again. We’ll be more than happy to assist.
I sent all the u fo and screenshots on November 22. Stop stalling and send the watch I bought! This company is a full on SCAM! This company is the Grinch! Don’t buy their shitty watches! They won’t send me the one I purchased , and no one should ever spend money with them. fire Ashley from support she is a scum bag!
Reply from Filippo Loreti
Dec 18, 2025
Hi there,
Thank you for updating your review and for bringing this matter to our attention. We’re truly sorry for the frustration this situation has caused and understand how concerning this must feel.
We’d like to clarify that your emails have not been intentionally ignored. After carefully reviewing our records, we were unable to locate any recent correspondence from you regarding this order. That said, we genuinely want to help resolve this matter fairly and transparently.
As this order dates back to a 2020 Kickstarter campaign, we do require specific documentation in order to proceed with a resolution. This includes:
Screenshots or copies of the emails sent in 2020 regarding non-receipt
Once these documents are shared with us, our team will be able to properly review the case and determine the appropriate next steps, which is replacement.
We assure you that our intention is never to delay or withhold a customer’s order or funds. We sincerely appreciate your cooperation and patience so we can bring this long-standing issue to a proper resolution.
Please reach out to us directly with the requested documents, and we will prioritize your case.
Kind regards,
Ashley - Filippo Loreti Customer Care Team
Reply from Filippo Loreti2025-12-29
We’re truly sorry to read your review and to see how frustrating this situation has been for you. We understand how upsetting it can be to wait for an order, and we want to clarify the situation transparently.
At this time, we have not received any email from you dated November 22 containing screenshots or information regarding the missing order. What our support team has been requesting is the original email communication that you sent to us reporting the missing order at that time, not screenshots or recent messages, and not emails that were sent by our team.
To move forward and resolve this as quickly as possible, we kindly ask that you forward:
The email you originally sent to us reporting the missing order, including the date and recipient
Any supporting screenshots attached to that original message
Once we receive that documentation, our team can immediately review the case and take the appropriate next steps.
We also want to address the personal remarks made toward our team member. Our support staff is here to help and works diligently to resolve customer concerns professionally and respectfully. We ask that communication remains respectful so we can focus on solving the issue for you.
We genuinely want to resolve this matter and ensure a fair outcome. Please forward the requested email communication to our support address, and we will prioritize your case.
Kind regards,
Ashley - Filippo Loreti Customer Support
I bought the Batmobil watch and i'm realy happy with it, good quality, support was great and delivery took less than 2 weeks. I can recommend Filippo Loreti.
Reply from Filippo Loreti2025-12-29
Thank you so much for taking the time to share your experience, Marc!
We’re delighted to hear that you’re enjoying your Batmobile Watch and that its quality, delivery time, and our customer support met your expectations. Knowing that everything from ordering to delivery went smoothly truly means a lot to our team.
Your recommendation is greatly appreciated and motivates us to continue delivering both exceptional timepieces and reliable service. If you ever need assistance in the future, we’ll be more than happy to help.
Warm regards,
Ashley - Filippo Loreti Customer Support
Ashely from support has been ignoring me for months, can I get an update on my order? It was never sent despite me paying for it and providing my proof of asking for an update in June 2020. Please provide an update on refund or ship my watch order FL77768 . I have provided my proof of purchase , my attempts to reach out , all screenshots and this company still wants to steal my money. They are 45 emails deep trying to stall and not send me the product I purchased. I invested in the kickstarter and waited 9 months for it to
Be made, now they won’t send it. This company is a SCAM’
Reply from Filippo Loreti2025-12-18
Hi there,
Thank you for updating your review and for bringing this matter to our attention. We’re truly sorry for the frustration this situation has caused and understand how concerning this must feel.
We’d like to clarify that your emails have not been intentionally ignored. After carefully reviewing our records, we were unable to locate any recent correspondence from you regarding this order. That said, we genuinely want to help resolve this matter fairly and transparently.
As this order dates back to a 2020 Kickstarter campaign, we do require specific documentation in order to proceed with a resolution. This includes:
Screenshots or copies of the emails sent in 2020 regarding non-receipt
Once these documents are shared with us, our team will be able to properly review the case and determine the appropriate next steps, which is replacement.
We assure you that our intention is never to delay or withhold a customer’s order or funds. We sincerely appreciate your cooperation and patience so we can bring this long-standing issue to a proper resolution.
Please reach out to us directly with the requested documents, and we will prioritize your case.
Kind regards,
Ashley - Filippo Loreti Customer Care Team
While I liked the watch overall, the dial was smaller than what I thought. It looks very small on my wrist. So it look more like a watch for ladies than gentleman.
Reply from Filippo Loreti2025-12-18
Hi Matt,
Thank you for taking the time to share your honest feedback with us. We’re glad to hear that you liked the watch overall, though we’re sorry to learn that the dial size did not meet your expectations and felt smaller on your wrist.
We understand that watch proportions can look very different depending on personal preference and wrist size, and we truly appreciate you highlighting this. Your feedback is valuable to us and helps other customers make more informed decisions when choosing the right model.
If you’d like, our customer care team would be more than happy to assist you in exploring alternative models with a larger dial that may better suit your style, or to discuss any available options we can offer. Please feel free to reach out to us directly with your reference number FL176241, and we’ll be glad to help.
Thank you again for your support and for sharing your experience.
Warm regards,
Ashley - Filippo Loreti Customer Care Team
B
Bad · 1 review · Verified · Experienced 2025-12-07 ·
★★★★★
There are hidden fees and too late to…
There are hidden fees and too late to dispatch the item
Reply from Filippo Loreti2025-12-18
Hi there,
Thank you for taking the time to share your feedback. We’re sorry to hear about your concerns and appreciate the opportunity to clarify.
We’d like to confirm that there are no hidden fees on our website. All costs are clearly shown before payment is completed, including the note displayed at checkout:
“Shipping, and discount codes calculated at checkout. (Exclusive of taxes and duties)”
Before finalizing any purchase, customers are also required to confirm “I agree with the terms and conditions”, which outlines pricing, taxes, duties, and shipping details in full. These details are additionally available in our FAQ and Terms & Conditions to ensure transparency at every step.
Regarding dispatch, all orders are processed according to the timelines stated on our website at the time of purchase. During peak periods, dispatch may take longer, and this information is communicated in advance.
We truly regret any frustration this may have caused. If you’d like us to review your order FL176235 in detail, our customer care team would be happy to assist and provide full clarification.
Kind regards,
Ashley - Filippo Loreti Customer Care Team
Good evening,
The experience was terrible, if I knew it would be like this I would not order again, first of all I thought that the products came from Italy and to my disappointment they came from China, the people from FedEx called me for the delivery to pay the customs duties which were half of the price of the package, so I paid 200 or so euros for the products and the customs duties were 100 euros, it seems to me a joke and a lack of respect! I placed an order with you in the past and I didn't have this problem, now I don't know why you send the products from China
Reply from Filippo Loreti2025-11-10
Hi Andreea,
We’re sorry to hear about your experience. All orders are shipped from our Hong Kong warehouse, as stated on our website. Our watches are designed in Italy, feature Swiss and Japanese movements with Italian leather straps, and are assembled in China with a thorough quality check before shipping.
Customs duties are set by local authorities and are unfortunately beyond our control, which can result in additional costs upon delivery. Every timepiece is 100% authentic and crafted to meet our high standards. Please contact us directly for any further assistance.
— Ashley, Filippo Loreti Customer Care
BROKEN black and gold watch ...lasted 6 weeks and the arrow indicated time broke and it is lose behind the glass...i dont recommand buying the product this is far from swiss quality !!
Reply from Filippo Loreti2025-11-10
Hi Jean,
We’re truly sorry to hear about the issue with your watch and completely understand your frustration. We haven’t received any emails from you regarding this matter, but we would love the opportunity to make things right. Please contact us directly, and we’ll work quickly to rectify the situation and ensure your watch meets the high standards you expect.
Your satisfaction is very important to us, and we appreciate the chance to assist.
— Ashley, Filippo Loreti Customer Care
Hi Eric,
Thank you for your feedback! We’re thrilled to hear that your watch arrived on time and as advertised. Your support means a lot to us, and we hope you enjoy your timepiece!
— Ashley, Filippo Loreti Customer Care
Could not repair my watches. Ashley was kind in the mail correspondence.
Reply from Filippo Loreti2025-11-10
Hi Tom,
We’re truly sorry that we couldn’t repair your watches at this time. Unfortunately, this was due to a temporary shortage of the necessary components. We completely understand how disappointing this must be and appreciate your patience.
I am glad I could assist you through email, and if you have any further questions or need support with your watches, please contact us directly, and we’ll do everything we can to help.
— Ashley, Filippo Loreti Customer Care
The Burgundy Red dive watch will not keep time. Super disappointed 😞 it looks nice but it will not keep time. Any suggestions??
Reply from Filippo Loreti2025-11-10
Hi Josiah,
We’re really sorry to hear that your Burgundy Red dive watch isn’t keeping time. We’ve sent you an email with instructions on how to fix it. Please check your inbox and follow the steps.
If it still doesn’t work after that, please respond to the email or contact us directly, and we’ll make sure to rectify the situation promptly. Your satisfaction is very important to us, and we appreciate your patience.
— Ashley, Filippo Loreti Customer Care
M
MS · 1 review · Verified · Experienced 2025-10-30 ·
★★★★★
Frustrated
I’m very frustrated with the ordering process. It’s been two weeks, and I still haven’t received my order. After a week, I reached out to check the status and was told it was still being processed. When I finally received tracking information, I noticed it was being shipped to a completely different address on the opposite side of the country. I contacted customer service again, provided a copy of my order showing the correct address, and was told the issue would be updated and I’d receive new tracking details.
Still have not received my order.
Edit to respond to comment below: I have screenshots of my order confirmation with shipping address and screenshot of the tracking and the address it was going to. We were both lucky that I noticed the discrepancy and pointed it out and the shipping was canceled and another tracking was provided with my correct address.
Reply from Filippo Loreti2025-11-10
Hi MS,
We’re very sorry to hear about your frustration and completely understand how stressful this must have felt. We want to clarify that your order was never sent to the wrong address. The address shown in the tracking details was the one initially entered during purchase. After you requested an update, the address was corrected, and your watch was delivered to the correct address.
We truly appreciate your patience and understanding. If you have any further questions or concerns, please contact us directly, and we’ll be happy to assist.
— Ashley, Filippo Loreti Customer Care
Excelent product, great quality, elegant details. Excepcional customer services.
Reply from Filippo Loreti2025-11-10
Hi Ariadna,
Thank you so much for your wonderful review! We’re delighted to hear that you’re enjoying your watch and that you’re happy with both the quality and our customer service. Your support truly means a lot to us.
We hope your timepiece continues to bring you joy and elegance!
— Ashley, Filippo Loreti Customer Care
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