Filippo Loreti (filippoloreti.com) has a 3.5 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 26% give 1 star; The business has replied to 80% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-25.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the attractive watch designs and luxurious feel, finding them to be wonderful accessories and fantastic additions to personal collections. Many people also warmly appreciate the helpful customer support and smooth communication when interacting with company representatives.
Some reviewers were not happy with unexpected customs duties and extended shipping delays when receiving packages from overseas. A few other people also felt that certain timepieces had poor quality craftsmanship or noticeable mechanical issues. However, some customers repeatedly mentioned facing severe difficulties regarding completely missing orders and unresolved refund requests with support.
Auto-generated from all reviews of this business. For reference only.
Everything is excellent, the shipping times could use a little work but other than that I’ve had no issues.
Reply from Filippo Loreti2025-11-10
Hi Andrew,
Thank you for your wonderful feedback! We’re delighted to hear that everything has been excellent with your watch. We appreciate your note about shipping times and are always looking for ways to make the delivery experience even smoother.
Your support means a lot to us, and we hope your timepiece continues to bring you joy and style!
— Ashley, Filippo Loreti Customer Care
Great watch. Never had the opportunity to purchase a spider man design. The only negative is waiting a full month to get the product. Not the companies fault but shipping to U.S takes a long time.
Reply from Filippo Loreti2025-11-10
Hi Robert,
Thank you for your kind words! We’re thrilled to hear you love your Spider-Man watch. It’s always exciting to get your hands on a design you’ve been waiting for.
We truly appreciate your patience. Your support means a lot to us, and we hope you enjoy your new timepiece!
— Ashley, Filippo Loreti Customer Care
Happy with watch think the strap has changed to a lighter metal ,as does not feel same as one I bought a year ago
Reply from Filippo Loreti2025-11-10
Hi Mrs. Webb,
Thank you for your feedback! We’re glad to hear you’re happy with your watch. Over time, some of our straps may undergo minor updates or improvements to materials, which can result in a slightly different feel compared to models purchased previously.
Please rest assured that all changes are made to maintain the highest quality and durability you expect from Filippo Loreti. We truly appreciate your continued support, and if you have any questions, please contact us directly.
— Ashley, Filippo Loreti Customer Care
Takes too long to recieve the order, ordered it more than 3 weeks ago and still haven't recieved it still 4 more days, maybe.
Reply from Filippo Loreti2025-11-10
Hi Anthony,
Thank you for sharing your feedback. We sincerely apologize for the delay with your order. The watch you purchased is a limited edition pre-order, which means it is carefully crafted and released in limited quantities to ensure the highest quality for our customers. This sometimes requires a little extra time before it reaches you.
We completely understand that waiting can be frustrating, and we have shared these details via email. If you need any further assistance or have questions about your order, please contact us directly, and we will be happy to help immediately.
We truly appreciate your patience and your support in owning a unique piece from our collection.
— Ashley, Filippo Loreti Customer Care
W
William Davis · 3 reviews · Verified · Experienced 2025-10-21 ·
★★★★★
The watch is beautiful!The watch arrived on time
The watch arrived on time. It is beautiful! It met my expectations in every regard and is a great addition to my collection.
Reply from Filippo Loreti2025-10-27
Hi William,
We’re so happy to hear your watch arrived on time and met your expectations! Thank you for adding another Filippo Loreti piece to your collection.
Best,
Ashley - Filippo Loreti Customer Service Team
Absolutely amazing customer service wouldn’t hesitate to purchase in future. Ashley 10/10 dealing with my request. Brilliant and efficient correspondence.
Reply from Filippo Loreti2025-10-22
Hi Lucy,
Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a positive experience and truly appreciate your kind words about our service.
It was a pleasure assisting you, and we look forward to welcoming you again in the future.
Warm regards,
Ashley - Filippo Loreti Customer Service Team
J
Jose A Gabriel · 3 reviews · Verified · Experienced 2025-10-15 ·
★★★★★
They answered my question but I still…
They answered my question but I still haven’t received my pa late.
Reply from Filippo Loreti2025-10-22
Hi Jose,
Thanks for your feedback! We’re glad we could assist with your inquiry! Your order is currently in transit with UPS and scheduled for delivery by Saturday, October 25, 2025. You can track it here: 1Z3R8E020328372299.
We appreciate your patience!
Warm regards,
Ashley - Filippo Loreti Customer Service Team
Beautiful watch.... my 10th one .. love them.
Keep up the great work.
Thank you.
Reply from Filippo Loreti2025-10-22
Hi Carlos,
Wow! Your 10th watch! We’re truly grateful for your continued support and love for our timepieces. Thank you for being part of the Filippo Loreti family!
Warm regards,
Ashley - Filippo Loreti Customer Service Team
Filippo Loreti has been a company that I have bought several watches from. They are very expedient with the orders. If there are any issues they deal with it right away. The watches are of very good quality.
Reply from Filippo Loreti2025-10-22
Hi Todd,
Thank you so much for your continued trust and loyalty! We’re delighted to hear that you’ve had consistently positive experiences with our watches and service. Our team works hard to ensure every order is handled promptly and every customer feels valued.
We truly appreciate your kind words and ongoing support. It means a lot to us!
Warm regards,
Ashley - Filippo Loreti Customer Service Team
Hi Mohd,
Thank you for your wonderful feedback. We’re thrilled to hear that you love your new timepiece. It’s always rewarding to know our craftsmanship is appreciated.
We hope you enjoy wearing your timepiece and that it brings a touch of elegance to your everyday. If you ever need assistance or have any questions, feel free to reach out to us at [email protected].
Warm regards,
Ashley - Filippo Loreti Customer Service Team
I recently received my watch, as I expected it lived up to my expectations. This is my 5th order this fact speaks to my Satisfaction with the watches I have received.....I have no hesitation in recommending them to prospective Customer s ......regards Gerald
Reply from Filippo Loreti2025-10-22
Hi Gerald,
Thank you for your continued trust and wonderful recommendation! We’re thrilled this is your 5th order and that each watch has met your expectations.
Best,
Ashley - Filippo Loreti Customer Service Team
E
Emma · 5 reviews · Verified · Experienced 2025-10-06 ·
★★★★★
This is the second Filippo Loretta…
This is the second Filippo Loretta watch I bought. I like the design and is cheap but they're very good watch and designs are great.Thats why I am so surprised. The shipping took a little bit longer for my first watch. I think it took almost four months but it's worth the waiting and is coming from Italy. As I am writing this I am getting my order in a couple of days which means only took less than a month this time.
Reply from Filippo Loreti2025-10-22
Hi Emma,
Thank you for your kind words and continued support! We’re delighted you love our designs and noticed the faster delivery this time. Enjoy your new watch!
Best,
Ashley - Filippo Loreti Customer Service Team
I haven’t received my watch. They said 2 to 5 days and is more than that. When I track the shipment, says that label was created and that’s all
Reply from Filippo Loreti2025-10-22
Hi Javier,
Thank you for sharing your feedback. We are truly sorry for the initial confusion with your order’s tracking update. After checking, we can confirm that your order FL175795 was successfully delivered on October 11. Sometimes tracking links may take a little longer to update in the courier’s system, which we understand can be frustrating.
We’re happy that your timepiece has safely arrived, and we hope you’re enjoying it! If there’s anything you’d like assistance with, such as adjusting the strap or learning more about your model, please don’t hesitate to reach out to us at [email protected].
Thank you again for your patience and for being part of the Filippo Loreti community.
Warm regards,
Ashley
Filippo Loreti Customer Service Team
Thank you, very much it was amazing watch and I like every details and quality. This is the fairest time I bought from this brand and I will order more
Thank you very much
Best regards
Rashid
Reply from Filippo Loreti2025-10-22
Hi Rashid,
Thank you for your wonderful feedback! We’re thrilled you loved your first Filippo Loreti watch and appreciated its quality and details. We look forward to your next order!
Ashley - Filippo Loreti Customer Service Team
A
Andrew · 11 reviews · Verified · Experienced 2025-10-02 ·
★★★★★
Brilliant watches i now own 12
Reply from Filippo Loreti2025-10-22
Hi Andrew,
That’s incredible! 12 watches! We’re so grateful for your amazing support and loyalty. Thank you for being such a valued member of the Filippo Loreti family!
Warm Regards,
Ashley - Filippo Loreti Customer Service Team
Hi Roger,
Thank you for your kind words! We’re delighted to know your watch is getting compliments. That’s always great to hear. Enjoy wearing it!
Ashley - Filippo Loreti Customer Service Team
Hi Ayuf,
Thank you for your wonderful feedback! We’re thrilled to hear you consider it the best watch you’ve purchased online. Enjoy your timepiece!
Warm Regards,
Ashley - Filippo Loreti Customer Service Team
I ordered the joker watch but had to cancel due to its import duties and taxes that I had to pay which I live in the United States. Which the rep was nice and was respectful to cancel my order but one of these years when there is no import duties and taxes don’t when that will be I will surely buy from you guys cause you have nice watches and movements have a great day!
Price wise affordable though based on the quality of the watches, review below, is over priced.
As for the watches, bezel loose, feels a bit flimsy. Edges of wrist bands sharp, and not smoothen out. Therefore feels cheap. My previous purchase felt more solid.
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