Filippo Loreti (filippoloreti.com) has a 3.5 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 26% give 1 star; The business has replied to 80% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-25.
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the attractive watch designs and luxurious feel, finding them to be wonderful accessories and fantastic additions to personal collections. Many people also warmly appreciate the helpful customer support and smooth communication when interacting with company representatives. Some reviewers were not happy with unexpected customs duties and extended shipping delays when receiving packages from overseas. A few other people also felt that certain timepieces had poor quality craftsmanship or noticeable mechanical issues. However, some customers repeatedly mentioned facing severe difficulties regarding completely missing orders and unresolved refund requests with support.
Auto-generated from all reviews of this business. For reference only.Need I say more, this brand has got me hooked! I've ordered 6 watches over the past few years with them and each time it amazes me to know how perfect their quality products are. I was very happy when I received their products today when I got 1 for free from FL.
Not value for money. Don’t fall for the photos and promotional ads. Not less than Temu. Totally piece of crap.
I will never purchase from Filippo Loreti again. Their revolutionary idea is about bypassing traditional resellers and connecting production directly with end customers. But when the buying process itself is confusing and unpleasant, that promise completely falls apart. Before checkout, the experience was already frustrating — it was unclear whether many watches were meant for men, women, or unisex. But the real issue came after purchase. I received an email from FedEx requiring me to handle customs clearance and submit multiple documents. When I contacted Filippo Loreti’s customer support, I expected a mistake had been made. Instead, I received a dismissive response telling me I should have read the disclaimer more carefully, that customs clearance is entirely my responsibility, and that I could return the shipment only if I paid all shipping costs. This is unacceptable. Outsourcing production to Asia may be cost-effective for them, but it should not become the customer’s burden. Major brands like Nike also produce in Asia, yet they ship through EU hubs, sparing customers from customs issues. Filippo Loreti once operated within the EU, so shifting this burden onto buyers feels like a step backward. For anyone considering a purchase: be aware that your order will ship directly from Asia, and you will be responsible for customs clearance. That’s not trivial — and in my case, it was the last straw.
I love my watch so much! It is so unique. The craftsmanship is exceptional. I love my purchase. Thank you!
Love to watch. To what I expected and more
I have very good experience I think I bought four watches from you the last one I got I think the band has very low quality
Website is down complete scammers!!! Do not buy. Cheap china watch broke in a day. Won't work with me.
Good quality
In First Place i had lots of troubles during the checkout phase (only After 2 weeks and 5 emails i got the 10% discount advertised in the site, then there were problems with the free shipping that the site charged me). Finally thanks to the customer service i was able to purchase the Watch at the right price but i discovered only when the Watch reach my country that i had to pay 48€ of extra expenses (on a Total cost of 120€).
All Filippo Loreti watches are amazing. What sets them apart from other watches is the pure imagination, the colours and feel of absolute quality.
The watch is okay. However I had to pay 50 Euro on import taxes, tariffs and duties on a 190 Euro watch. When I opened the case the strap wasn’t properly attached to the watch. It was loose in the package. That was easy to fix, but still the impression wasn’t great. Due to the high import duties, I will probably not order again in the future.
It would be great to mention that custom tariffs apply. I had to pay an additional 50 EUR to FedEx to avoid any issues with the shipment from Hong Kong. Aside from that, the watch looks great on my wrist and is exactly as I expected.
I like your services . I received the order even prior to the date given to me.
I have been a loyal customer and previously enjoyed ordering from this website without any issues. However, with my latest order, I was surprised to receive an additional invoice for import duties and fees after delivery, which was never the case before. There was no clear mention during checkout that I would have to pay these extra costs. If I had known, I would have reconsidered my purchase. Unfortunately, this has left me disappointed and I will be very hesitant to order again unless they make their shipping terms and potential additional costs more transparent.
Really disappointed to receive a bill for customs duties. I never had this last time I purchased from you.
Contacted requesting an exchange due to my error in ordering incorrect watch for a gift. Communication was consistent. Exchange was a simple plesant experience. New watch received. Everything handled perfectly, professionally and politely. Often times, companies do not provide a high level of courtesy. Filippo Loreti did. Thank you
The purchase and quality of your watch and the professionalism of all your team thank you so much
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