Quality watch and nice packaging!
Excellent customer experience and quality watch!
About Filippo Loreti
Data updated- Website
- filippoloreti.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 44 reviews
- Replies to negative
- 80% (52/65)
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Is Filippo Loreti legit?
Filippo Loreti (filippoloreti.com) has a 3.5 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 26% give 1 star; The business has replied to 80% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-25.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers frequently praise the attractive watch designs and luxurious feel, finding them to be wonderful accessories and fantastic additions to personal collections. Many people also warmly appreciate the helpful customer support and smooth communication when interacting with company representatives. Some reviewers were not happy with unexpected customs duties and extended shipping delays when receiving packages from overseas. A few other people also felt that certain timepieces had poor quality craftsmanship or noticeable mechanical issues. However, some customers repeatedly mentioned facing severe difficulties regarding completely missing orders and unresolved refund requests with support.
Auto-generated from all reviews of this business. For reference only.What people say
Nice looking, but quality issue and hidden costs
Bought one and got one "for free". The watches are beautiful, but one of them has a defective mesh band. Unfortunately I had to pay, additional to the 29€ shipping costs, the taxes and other fees which reached 61€ 😕 The mystery gift was just a ring witch doesn't fit my fingers. I would have preferred another band though. Update: I sent an E-Mail to the customer service and they sent a new mesh band. Still waiting for it to arrive. The fast reply from the customer service and the new band raised the rating to 4 stars.
Hi Filippo Loreti team,
Hi Filippo Loreti team, Sorry to say that, when opening the package there was no original item of Watch. Only the watch strap is there. Hope this was not shipped & only watch straps sent. Pls immediately resolve this. This is a very bad business & pathetic situation. Even I paid 100USD duty & taxes also. But Got nothing. See the pics which items were received.
LL Bean has lost a customer
LL Bean has a similar watch that I've purchased before. Their watch has gone from $90+ to $200 in just a few years. Same watch, I'm not buying that price hike! That's when I saw your watch, it was exactly what I was looking for at the price I was good with. I hope I've found a watch that I can stay with, an everyday watch whether I'm doing carpentry to my photography/video production career! Thank you. Lans, LansStoutPhotography.net
Overall
Overall, very happy with product and the price.
This watch is not just an accessory
This watch is not just an accessory, but an expression of refined taste and timeless elegance.
You get what you see
whatever I see in the website , I get it ..so I'm happy with your watches.
It Took forever to arrive and they…
It Took forever to arrive and they sent wrong watch too
Watches look nice and feel nice on…
Watches look nice and feel nice on wrist, but close to impossible to get the links off the GMT model. I have all the tools and very experienced in maintaining my watches. I think you need 3 hands to remove the pin inside the links. Junk
I placed an order with Filippo Loreti …
I placed an order with Filippo Loreti on Jan 5th and have since been struggling with unexplained delays and a complete lack of updates from the company. This is the second time I’ve had to reach out regarding this order, yet I still have no tracking information or any idea of when I might expect my delivery. In the meantime, I’ve received two other watch orders from different companies in Europe and Asia, which were ordered after this one and have already been delivered. The stark contrast in service efficiency has only compounded my frustration. At this point, I am considering returning the item upon arrival due to the poor handling and customer service. I expected much better and am deeply disappointed. If you’re considering ordering from you might want to think twice if you expect any sort of timely delivery or customer support.
The product I received was great
The product I received was great. I had to send a reminder that I had not received an update on when my order was shipped or being sent. After that everything went well.
I ordered the Elite Trio Bundle on 2…
I ordered the Elite Trio Bundle on 2 Dec 2024 as a special Christmas present and a month later (2 Jan 2025) it has still not arrived! Moreover, I received a message from FedEx today, requiring me to pay an additional $42 dollars in taxes and fees. I am very disappointed.
Alibaba watches - Deceptive marketing and scamming practices
This company uses incredibly misleading and deceiving marketing tactics. Here’s what happened: 1. They have a large selection of watches on their website, but for their email campaign, they selectively chose a small number of watches to advertise "Up to 70% discount." Sounds good, right? Wrong. They even included watches in this campaign that had no discount at all. This is blatantly misleading and designed to trick customers into thinking they’re getting a deal when they’re not. 2. My basket clearly stated I would receive a FREE MYSTERY watch as part of my purchase. However, my email receipt referred to it as a "mystery gift," which already seemed suspicious. What did I actually receive? A cheap pair of women’s earrings worth $1. This wasn’t a watch, wasn’t for men, and wasn’t even remotely valuable. The physical receipt even confirmed it as "1 USD.". If this isn’t outright scamming, I don’t know what is. 3. When I contacted customer service, they claimed my watch had a 60% discount. However, when I checked the website for the 3rd time, the price was exactly the same as what I paid, with no discount label anywhere. How is this not deceiving customers? Look up Ben's watch club on YouTube. He will tell you exactly what kind of garbage these watches are.
Filippo Loreti gets it...
Filippo Loreti gets it... Easy to navigate. Many choices. Great customer service and communication. The product is priced correctly and the quality for price is very fair. I have purchased 4 different watches now as gifts and none has disappointed! Bravo
I sent my watch in for repair
I sent my watch in for repair. The repair was done quickly and communication was excellent. The watch is working perfectly.
FL Watches.
I already own now 10 of your watches and you guys never disappoint so I’m very happy with the quality and looks of the watches without the big price tag and thank you for the free watch and medallion great stuff. RR.
The accuracy was a surprise to me
The accuracy was a surprise to me. The automatic is within seconds per day. There were no sharp edges on the watch. Totally pleased.
i was impressed with the value for the…
i was impressed with the value for the money but i was slightly disappointed over all
Totally unresponsive customer service!
I found this company on line and they looked like nice watches at a reasonable price. I bought 2. I loved them. I bought two more (all within a month and a half or so). One of the two watches on the second order had a problem.It was an Oscar Scuderia Bianconero. I set the watch wore it once and it was fine. The next time I wore it the sweep hand operated by the button worked but the minute and hour hands did not. I wrote to them via their customer service page asking if it was likely a battery problem (why would the battery in a new watch fail...did it sit that long?) or perhaps something else. I was polite and waited for a reply. It never came. I wrote via their portal a second time, also in a very reasonable manner. I never received a reply. Their customer service is, in my experience, non-existent. They just do not seem to care even an iota. It's too bad. I was going to order 2-4 more watches with their November sale. If they had helped me or even responded I probably would have bought more watches because hey look great. I will not buy any more watches from them because a company that won't even return a message let alone stand behind their products is not the kind of company with which want to have a relationship. Terribly disappointed in their total lack of feedback of any kind. That is a very poor way to retain customers, which, quite obviously, is the life blood of any sound company. Perhaps they are the sort of company whose attitude is I Ido business with everyone just one time ZI can make a living. Don't go there.
Reply from Filippo Loreti2024-11-18
Hello there! Thank you for sharing your experience with us. We apologize for any inconvenience caused and take your feedback seriously. Rest assured, we will thoroughly investigate the matter to prevent a recurrence. Please contact us directly at [email protected] so we can address your concerns and ensure your satisfaction. Your happiness is our top priority. Best Regards, FILIPPO LORETI TEAM
I loved the watch and the gift too.
I loved the watch and the gift too. If possible I need to resize my watch like just I feel my hand it’s too small so I don’t have equipment to use so let me know if you guys send me the next order I have very thin wrists.
Reply from Filippo Loreti2024-11-11
Hello there! Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again! Best Regards, FILIPPO LORETI TEAM
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