Filippo Loreti (filippoloreti.com) has a 3.5 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 26% give 1 star; The business has replied to 80% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-25.
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the attractive watch designs and luxurious feel, finding them to be wonderful accessories and fantastic additions to personal collections. Many people also warmly appreciate the helpful customer support and smooth communication when interacting with company representatives. Some reviewers were not happy with unexpected customs duties and extended shipping delays when receiving packages from overseas. A few other people also felt that certain timepieces had poor quality craftsmanship or noticeable mechanical issues. However, some customers repeatedly mentioned facing severe difficulties regarding completely missing orders and unresolved refund requests with support.
Auto-generated from all reviews of this business. For reference only.I have already bought 6 watches from you, I am very satisfied with the quality, the watches are beautiful and good.
Hello there! Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again! Best Regards, FILIPPO LORETI TEAM
I want to boy their stuff but my country isn't on the drop down menu of places they ship to. Why ship to Svalbard but not New Zealand? Emailed them because they say they ship here but no response.
Hello there! Thank you for sharing your experience with us. We apologize for any inconvenience caused and take your feedback seriously. Rest assured, we will thoroughly investigate the matter to prevent a recurrence. Please contact us directly at [email protected] so we can address your concerns and ensure your satisfaction. Your happiness is our top priority. Best Regards, FILIPPO LORETI TEAM
well, at least your department should send to customer email massage it will take between few days before we send the item order to customers. because there are so many webs site are fakes, so the customers do not panic.
Hello there! Your feedback is greatly appreciated! We value your input and will utilize it to enhance our services. If there are any specific areas where you believe we could improve, please don't hesitate to let us know. Thank you once again for choosing us! Best Regards, FILIPPO LORETI TEAM
It’s the import duties that are the killer , which you have no warning of and to what extent!
Hello there! Thank you for bringing this to our attention. We understand the impact that unexpected fees can have on your experience. Although tax fees are beyond our control, we are committed to maintaining transparency in our pricing. Your feedback is valuable to us and will be considered as we strive to enhance our service. If you have any more concerns or questions, please feel free to contact us at [email protected]. We're here to help Best Regards, FILIPPO LORETI TEAM
I ordered from the website on the 14th of October 2 watches with the order number 170067. While tracking the order, I'm getting that the delivery is damaged and still did not arrive to the location even though it says 2-6 business days.
Hello there! Thank you for sharing your experience with us. We apologize for any inconvenience caused and take your feedback seriously. Rest assured, we will thoroughly investigate the matter to prevent a recurrence. Please contact us directly at [email protected] so we can address your concerns and ensure your satisfaction. Your happiness is our top priority. Best Regards, FILIPPO LORETI TEAM
Oder taken, payment made, confirmation sent , tracking number, updates and finally delivery within the the stated timeframe. Am I happy? Yes. 🤗
Hello there! Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again! Best Regards, FILIPPO LORETI TEAM
Both watches are more than l expected - great build quality and feel when wearing!
Hello there! Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again! Best Regards, FILIPPO LORETI TEAM
Excellent product and service
Hello there! Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again! Best Regards, FILIPPO LORETI TEAM
Good value for money
Hello there! Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again! Best Regards, FILIPPO LORETI TEAM
Watches made in China that are passed off as craftsmanship when in fact they are mass production.
Hello there! Thank you for sharing your experience with us. We apologize for any inconvenience caused and take your feedback seriously. Rest assured, we will thoroughly investigate the matter to prevent a recurrence. Please contact us directly at [email protected] so we can address your concerns and ensure your satisfaction. Your happiness is our top priority. Best Regards, FILIPPO LORETI TEAM
I have ordered from here for the first time thinking they have got good offer I spend £218 and one free they ok quality they by the time it arrives I spend £280 for a watch that is not even worth of the money because it’s says on the terms and conditions that 20% will be charged for duty and tax!! They laying it way more than 20% and they told me the will send a gift 🎁 in a plastic bag they put a fake gold necklace which is £1 in shop! They only thing I’m trying say is don’t fall for it they way they advertise it’s not the same
Hello there! Thank you for bringing this to our attention. We understand the impact that unexpected fees can have on your experience. Although tax fees are beyond our control, we are committed to maintaining transparency in our pricing. Your feedback is valuable to us and will be considered as we strive to enhance our service. If you have any more concerns or questions, please feel free to contact us at [email protected]. We're here to help Best Regards, FILIPPO LORETI TEAM
almost all is well except for the final delivery by FedEx. What I did not appreciate, was the charge made by the FedEx driver of $1232 MXN (around 60USD) for, according to the driver, “Delivery fee”. I explained to him that the delivery was supposed to be free but he said pay or no delivery. Later I look into this charge and I assume are taxes, which did not make me any happier, since it is more than 21% of the “value” for the product. Do not know if I will purchase again.
Hello there! Thank you for bringing this to our attention. We understand the impact that unexpected fees can have on your experience. Although tax fees are beyond our control, we are committed to maintaining transparency in our pricing. Your feedback is valuable to us and will be considered as we strive to enhance our service. If you have any more concerns or questions, please feel free to contact us at [email protected]. We're here to help Best Regards, FILIPPO LORETI TEAM
There was an error on my order but the customer service team went over and above to rectify the problem and ensure a positive customer outcome for me. Great Service
Hello there! Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again! Best Regards, FILIPPO LORETI TEAM
Fast delivery, nice product for the price. Despite the some bad reviews, I ordered 2 watches. They look great, and the delivery was quicker than expected. Only e-mail after ordering could be better. Took more than a week before something changed, and I got a message from FedEx. Not from Filippo Loreti…
Hello there! Your feedback is greatly appreciated! We value your input and will utilize it to enhance our services. If there are any specific areas where you believe we could improve, please don't hesitate to let us know. Thank you once again for choosing us! Best Regards, FILIPPO LORETI TEAM
Hello there! Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again! Best Regards, FILIPPO LORETI TEAM
I am pleasantly surprised by the quality, I am on my third watch and I can say that I am satisfied with the quality and price
Hello there! Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again! Best Regards, FILIPPO LORETI TEAM
an accessible website with good information and illustrations. Good products and affordable prices easy to pay and reasonable delivery times. Free delivery on the items I bought was good.
Hello there! Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again! Best Regards, FILIPPO LORETI TEAM
Hello there! Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again! Best Regards, FILIPPO LORETI TEAM
What an amazing timepiece! I'm truly astounded of what I have received as they truly offer amazing craftsmanship and design.
Hello there! Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again! Best Regards, FILIPPO LORETI TEAM
Firstly customer service is non existant. The watches are of average quality. You will be charged by FEDEX £60 at least for delivery !
Hello there! Thank you for bringing this to our attention. We understand the impact that unexpected fees can have on your experience. Although tax fees are beyond our control, we are committed to maintaining transparency in our pricing. Your feedback is valuable to us and will be considered as we strive to enhance our service. If you have any more concerns or questions, please feel free to contact us at [email protected]. We're here to help Best Regards, FILIPPO LORETI TEAM
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