Filippo Loreti (filippoloreti.com) has a 3.5 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 26% give 1 star; The business has replied to 80% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-25.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the attractive watch designs and luxurious feel, finding them to be wonderful accessories and fantastic additions to personal collections. Many people also warmly appreciate the helpful customer support and smooth communication when interacting with company representatives.
Some reviewers were not happy with unexpected customs duties and extended shipping delays when receiving packages from overseas. A few other people also felt that certain timepieces had poor quality craftsmanship or noticeable mechanical issues. However, some customers repeatedly mentioned facing severe difficulties regarding completely missing orders and unresolved refund requests with support.
Auto-generated from all reviews of this business. For reference only.
Watches took a month to be delivered . After 2 weeks of waiting I wanted to cancel my order, they told me it was too late and watch was being produced. I let customer service know that I would return them as soon as I received my items. I put in a return request 4 times and I haven’t heard anything from the company. They are purposely ignoring me until the 30 day return window closes. I’m still waiting.
Reply from Filippo Loreti2024-04-19
Hello there!
Thank you for sharing your experience with us. We apologize for any inconvenience caused and take your feedback seriously. Rest assured, we will thoroughly investigate the matter to prevent a recurrence. Please contact us directly at [email protected] so we can address your concerns and ensure your satisfaction. Your happiness is our top priority.
Best Regards,
FILIPPO LORETI TEAM
I received my watches in good time then a few days later received a bill from fed ex for £57 to pay for shipment. Is this the norm ? Should I have to pay for the shipment ?
Reply from Filippo Loreti2024-04-19
Hello there!
Thank you for bringing this to our attention. We understand the impact that unexpected fees can have on your experience. Although tax fees are beyond our control, we are committed to maintaining transparency in our pricing. Your feedback is valuable to us and will be considered as we strive to enhance our service. If you have any more concerns or questions, please feel free to contact us at [email protected]. We're here to help
Best Regards,
FILIPPO LORETI TEAM
Let me start by stating the most vital info you need. This company is a SCAM, it is dishonest and liea about almost every aspect of the product. The watches are made in china and i had to pay a 40% customs clearance fee on the cost of the watches. But the watches, oh the watches, it is hard to put into words how bad they are and of what low quality. I have 30 euro worth watches from ali express that look and feel better and this is not an exaggeration. This company is designed around fooling you into buying a product theh know is terrible and then hoping youll give up on claiming your money back. You jve been warned
Reply from Filippo Loreti2024-04-24
Hello there!
Thank you for bringing this to our attention. We understand the impact that unexpected fees can have on your experience. Although tax fees are beyond our control, we are committed to maintaining transparency in our pricing. Your feedback is valuable to us and will be considered as we strive to enhance our service. If you have any more concerns or questions, please feel free to contact us at [email protected]. We're here to help
Best Regards,
FILIPPO LORETI TEAM
Hello there!
Your feedback is greatly appreciated! We value your input and will utilize it to enhance our services. If there are any specific areas where you believe we could improve, please don't hesitate to let us know. Thank you once again for choosing us!
Best Regards,
FILIPPO LORETI TEAM
Watches are great and good value, but a little frustrating that they come without a manual/guide. Easily solved, by identifying the movement from the website and downloading an appropriate manual
Reply from Filippo Loreti2024-04-24
Hello there!
Your feedback is greatly appreciated! We value your input and will utilize it to enhance our services. If there are any specific areas where you believe we could improve, please don't hesitate to let us know. Thank you once again for choosing us!
Best Regards,
FILIPPO LORETI TEAM
shipping communications were amazing. shipping time was incredible. the service was flawless HOWEVER..... I am a watch snob and the feel and size of the watches were just not as expected. They feel light and that makes an otherwise cosmetically enhanced watch feel cheap. When you feel like something is cheap you lose appreciation for it fast. My suggestion would be to add the luxury weight to the watch and increase the dial Millimeter size.
Reply from Filippo Loreti2024-04-24
Hello there!
Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again!
Best Regards,
FILIPPO LORETI TEAM
Despite the fact that they gave a whole load of apologies and explanations under my previous review for the fact that they still haven't delivered my watch. It's been more than 3 years!!!! ago. Never received another email and they are basically just criminals who swindled me out of €180. Moreover, I am convinced that the 'good' reviews are bought... at least many of them. So essentially you're gambling with your money... will I receive a watch or not? Bad, improper, and malfeasant company... nauseating.
Edit: the reply of FL is automated nonsense… I emailed many many times and no solution whatsoever. Listen to me people! The good reviews are mostly bought and this company wil take your money. If you are one of the many who don’t receive a watch your money will be gone. DO NOT ORDER here!
Reply from Filippo Loreti2024-04-24
Hello there!
Thank you for sharing your experience with us. We apologize for any inconvenience caused and take your feedback seriously. Rest assured, we will thoroughly investigate the matter to prevent a recurrence. Please contact us directly at [email protected] so we can address your concerns and ensure your satisfaction. Your happiness is our top priority.
Best Regards,
FILIPPO LORETI TEAM
Loved the product until I received a rotten wirst band and a non working watch in the same order... Sent picture to support, spoke via email 2-3 times then no more email. Sent 3 more emails with no reply. I wouldn't recommend buying from them. Batteries doesnt last long and watch break when trying to change it. Very cheap watches.
Edit following the reply...
So I sent an email following the reply of Filipo on my review. Sent on April 30th. Still no answer...
I keep my bad review. Bad costumer services and bad quality.
Reply from Filippo Loreti2024-04-24
Hello there!
Thank you for sharing your experience with us. We apologize for any inconvenience caused and take your feedback seriously. Rest assured, we will thoroughly investigate the matter to prevent a recurrence. Please contact us directly at [email protected] so we can address your concerns and ensure your satisfaction. Your happiness is our top priority.
Best Regards,
FILIPPO LORETI TEAM
PS: I have already placed your replacement watch. Could you kindly check your spam or junk folder as we need further confirmation from your end? Thank you.
Communication with the company is really poor, bear in mind these are cheap watches made in China, not HK. The watch feels ok, but the second hand doesn't work on either watch I received. Also, I was charged additional fees for shipping which was never disclosed. I don't feel this was a good purchase and wouldn't recommend to people either.
Reply from Filippo Loreti2024-04-24
Hello there!
Thank you for sharing your experience with us. We apologize for any inconvenience caused and take your feedback seriously. Rest assured, we will thoroughly investigate the matter to prevent a recurrence. Please contact us directly at [email protected] so we can address your concerns and ensure your satisfaction. Your happiness is our top priority.
Best Regards,
FILIPPO LORETI TEAM
Exceeded my expectations. The quality is seriously impressive. I can't believe the price. I'll be recommending you to anyone who asks about it.
Reply from Filippo Loreti2024-04-24
Hello there!
Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again!
Best Regards,
FILIPPO LORETI TEAM
Good service and on time. The watches look very nice,
Reply from Filippo Loreti2024-04-24
Hello there!
Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again!
Best Regards,
FILIPPO LORETI TEAM
Hello there!
Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again!
Best Regards,
FILIPPO LORETI TEAM
Good communication,fairly quick delivery, but a very average watch..
Reply from Filippo Loreti2024-04-24
Hello there!
Your feedback is greatly appreciated! We value your input and will utilize it to enhance our services. If there are any specific areas where you believe we could improve, please don't hesitate to let us know. Thank you once again for choosing us!
Best Regards,
FILIPPO LORETI TEAM
I did not receive my package and that's bad business
Reply from Filippo Loreti2024-04-24
Hello there!
Thank you for sharing your experience with us. We apologize for any inconvenience caused and take your feedback seriously. Rest assured, we will thoroughly investigate the matter to prevent a recurrence. Please contact us directly at [email protected] so we can address your concerns and ensure your satisfaction. Your happiness is our top priority.
Best Regards,
FILIPPO LORETI TEAM
The watches are nice and damage free received! The only downside is a communicative one. On the website is mentioned that import duties are not for eu customers because it will be send from within the eu, but it's send from hongkong which could mean you need to pay importduties, etc.
Reply from Filippo Loreti2024-04-26
Hello there!
Thank you for bringing this to our attention. We understand the impact that unexpected fees can have on your experience. Although tax fees are beyond our control, we are committed to maintaining transparency in our pricing. Your feedback is valuable to us and will be considered as we strive to enhance our service. If you have any more concerns or questions, please feel free to contact us at [email protected]. We're here to help
Best Regards,
FILIPPO LORETI TEAM
I ordered two watches from Filippo Loreti. A Rose Gold & Blue Venice Moonphase, and a Ascari Monza Rose Gold Tiger. My biggest complaint for both of these “Luxury” watches is the incredibly poor quality of the straps, and packaging. Both the leather and rubber straps feel incredibly cheap - my $120 Citizen feels nicer. As far as the packaging, it was torn, cheaply thrown together and had awful presentation, a $40 OLEVS from Amazon had better packaging. I expected much more for my money. My second complaint, is how difficult it is to read the complications on the Venice. The font is so incredibly small it’s not even funny. Third and finally, they estimate that your order will ship within 6 days from placement - my order didn’t ship until I contacted them two weeks after placing it, after that they practically overnighted it - which was nice. I will not purchase from them again, and I don’t recommend anyone to purchase from them in the future.
Reply from Filippo Loreti2024-04-26
Hello there!
Thank you for sharing your experience with us. We apologize for any inconvenience caused and take your feedback seriously. Rest assured, we will thoroughly investigate the matter to prevent a recurrence. Please contact us directly at [email protected] so we can address your concerns and ensure your satisfaction. Your happiness is our top priority.
Best Regards,
FILIPPO LORETI TEAM
Watches are as advertised. Good looking watches. Delivered on time. So far so good.
Reply from Filippo Loreti2024-04-24
Hello there!
Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again!
Best Regards,
FILIPPO LORETI TEAM
The watches fulfilled my expectations and that their delivery was made 3 days earlier than initially planned.
Reply from Filippo Loreti2024-04-24
Hello there!
Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again!
Best Regards,
FILIPPO LORETI TEAM
Seeing that I never received the product, I want a full refund. You are sending spam daily to order more which will never happen
Reply from Filippo Loreti2024-04-25
Hello there!
Thank you for sharing your experience with us. We apologize for any inconvenience caused and take your feedback seriously. Rest assured, we will thoroughly investigate the matter to prevent a recurrence. Please contact us directly at [email protected] so we can address your concerns and ensure your satisfaction. Your happiness is our top priority.
Best Regards,
FILIPPO LORETI TEAM
I still haven't received my order. This time it's special, first time ever, been asked to pay for taxes and duties at customs.
First order never had this issue but a different and now this time asked custom service said, I should speak to custom office my self.
Not sure how are you running business but surely for domestic items why customs duty and why customer has to deal with it.
Secondly I asked I won't deal with this as it's too stressful and customer service said, you can return items but I have to pay for return delivery too.
Again what business model is this, where every time you make customer suffer every time.
This is second worse experience twice out of two orders. Keeping it 100% track record.
Surely won't come back to FL again however I will ensure to give FL valued feedback on every possible chanel available so that no one else suffers this again.
Reply from Filippo Loreti2024-04-26
Hello there!
Thank you for sharing your experience with us. We apologize for any inconvenience caused and take your feedback seriously. Rest assured, we will thoroughly investigate the matter to prevent a recurrence. Please contact us directly at [email protected] so we can address your concerns and ensure your satisfaction. Your happiness is our top priority.
Best Regards,
FILIPPO LORETI TEAM
Mott & Bow
Paul Rich
SKIMS
Allbirds
TeePublic
Wolf & Badger
PinkBlush Maternity
1stDibs