Filippo Loreti (filippoloreti.com) has a 3.5 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 26% give 1 star; The business has replied to 80% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-25.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the attractive watch designs and luxurious feel, finding them to be wonderful accessories and fantastic additions to personal collections. Many people also warmly appreciate the helpful customer support and smooth communication when interacting with company representatives.
Some reviewers were not happy with unexpected customs duties and extended shipping delays when receiving packages from overseas. A few other people also felt that certain timepieces had poor quality craftsmanship or noticeable mechanical issues. However, some customers repeatedly mentioned facing severe difficulties regarding completely missing orders and unresolved refund requests with support.
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Used to be quality watch with Italian feel. But the watch the strap the box it is not the feeling like it was a couple off year ago. Sad to say it comes from China and all feels like cheap China. I got a mystery gift. It was a necklace with 2 hearts . Why would you give this with 2 mens watches? This is not Why i choose you guys and very sad to see that this is what you are selling these days.
Reply from Filippo Loreti2024-04-26
Hello there!
Thank you for sharing your experience with us. We apologize for any inconvenience caused and take your feedback seriously. Rest assured, we will thoroughly investigate the matter to prevent a recurrence. Please contact us directly at [email protected] so we can address your concerns and ensure your satisfaction. Your happiness is our top priority.
Best Regards,
FILIPPO LORETI TEAM
Hello there!
Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again!
Best Regards,
FILIPPO LORETI TEAM
Good Quality products, website is very supportive, Aftersale services are cool
Reply from Filippo Loreti2024-04-26
Hello there!
Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again!
Best Regards,
FILIPPO LORETI TEAM
The watches are beautiful. My Nephew will love his watch that I will give to him on his birthday 🎂. I love my watch. They are both beautiful.
Reply from Filippo Loreti2024-04-26
Hello there!
Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again!
Best Regards,
FILIPPO LORETI TEAM
Poor quality product, very bad lead time for delivery and watch itself looks smaller and cheaper once you finally received it. Do not waste your money
Reply from Filippo Loreti2024-01-03
Dear Bryan,
We're truly sorry to hear about your experience with our product and the delivery time. We take your feedback seriously, and we'd like to make things right for you.
We understand that sometimes a product may not meet your expectations. That's why we offer a 30-day refund policy. If you're not entirely satisfied with your purchase, please don't hesitate to reach out to our customer support team. We'd be glad to assist you with any concerns or questions you may have.
Your satisfaction is important to us, and we want to ensure you have the best possible experience with our brand.
Thank you for bringing this matter to our attention. We appreciate your feedback.
Best regards,
Filippo Loreti Customer Support
"I didn't research these watches before placing the order, and I'm not sponsored. I'm thrilled with the incredible design, prompt delivery, and excellent packaging. The only downside is regretting not taking the chance sooner. The watches are beautiful with extraordinary quality, especially considering the price. I'm glad I discovered their value after placing the order—it's a decision I don't regret. If you're on the fence, don't hesitate to take a chance; you won't be disappointed."
Reply from Filippo Loreti2024-01-01
Hello,
We're overjoyed to hear that your Filippo Loreti watch has become one of your best Christmas presents in a long time! It's wonderful to know that everything exceeded your expectations. We're glad that you took the chance on us and are satisfied with the quality and value of your purchase. Thank you for your trust and for sharing your experience. We hope you continue to enjoy your timepiece for many years to come.
Best regards,
The Filippo Loreti Team
The product are of good quality and beautiful design. I love their customer supports, very attentive and on time.
Keep it up
Reply from Filippo Loreti2024-01-01
Hello,
Thank you for your kind words! We're delighted you're pleased with the quality and design of our products, and that our customer support met your expectations. Your encouragement means a lot to us!
Best regards,
The Filippo Loreti Team
I was surprise at the quality of these watches!! Look and feel well when worn. They look fantastic, we'll have to see what the longevity of brand is.
thanks
Reply from Filippo Loreti2024-01-01
Hello,
Thank you for your feedback! We're glad to hear that the quality and look of our watches pleasantly surprised you. We're confident you'll find their longevity just as impressive. Enjoy your timepiece!
Best regards,
The Filippo Loreti Team
I'm always impressed by the quality and diversity of FL watches. The Mickey Mouse watches are a case in point. Excellent quality and a true Mickey. Highly recommended.
Reply from Filippo Loreti2024-01-01
Hello,
Thank you for your wonderful feedback! We're thrilled to hear that you're consistently impressed with the quality and variety our FL watches, especially the Mickey Mouse collection. Your recommendation is greatly appreciated!
Best regards,
The Filippo Loreti Team
I ordered 2 beautiful watches, I got them in 5 days from hong kong to europe using Fedex, super fast delivery, the quality of the packaging is very nice, watches are very beautiful and for the price they are sold at, it's a bargain. I am recommending 5/5.
Reply from Filippo Loreti2023-12-12
Hello Shay,
Thank you for your fantastic review! We're happy to hear that your experience with Filippo Loreti was so positive. We appreciate your recommendation and are thrilled to have you as part of our community. Enjoy your new timepieces, and we look forward to serving you again in the future!
Best regards,
The Filippo Loreti Team
Hello Milan,
Thank you for your succinct and positive feedback! Our team puts a lot of effort into creating designs that resonate with our customers, and it's rewarding to know we've hit the mark. Enjoy your timepiece!
Best regards,
The Filippo Loreti Team
Bought two separate Ascari blue pearl with white strap and Ascari Monza with orange strap. The Ascari blue the dial numerals after a few months use rubbed off by rubbing your fingers over it. Customer service did send me a new watch without strap but the white strap turned from white to a pale yellow within a year. The Ascari Monza stopped working after a year. So I cannot recommend these watches, however they do look good but without lasting long. Avoid
Reply from Filippo Loreti2024-01-01
Hello,
We're sorry to hear about the issues you've encountered with your Ascari watches. The quality and longevity of our products are important to us, and we take your feedback seriously. If this matter hasn't been fully resolved yet, please contact us at [email protected]. We would like to ensure that your concerns are addressed and find a satisfactory solution for you. Your experience is valuable to us, and we are committed to improving our products and service.
Best regards,
The Filippo Loreti Team
I AM SO HAPPY FOR FILIPPO LORETI WATCHES
I HAVE 8 GREAT WATCHES AND 3 MORE ON THE ROAD AND ONE OFF THEM IS AUTOMATIC WOW
NEVER HAVE ANY PROBLEM AT ALL
NOW ITS 🎅🏼🎅🏼🎅🏼 AND PRESENT FOR MY SELF 💪
I JUST LOVE THE DESIGN
BEST REAGARDS
BJARNE FROM DENMARK 🇩🇰🇩🇰
Reply from Filippo Loreti2024-01-01
Hello Bjarne,
Thank you so much for your enthusiastic review! We're absolutely thrilled to hear about your growing collection of Filippo Loreti watches and that you're eagerly awaiting more, including an automatic one. It's fantastic to know that you've had a great experience with our designs and that you're treating yourself this festive season. Your support and passion for our brand are truly appreciated. Enjoy your watches and best regards from all of us here at Filippo Loreti!
Warm wishes,
The Filippo Loreti Team
Hello,
Thank you for your positive feedback! We're delighted to hear that you're pleased with your new watches. It's wonderful to know that you love your Filippo Loreti items. We strive to provide not only high-quality products but also an efficient service, and we're glad we could deliver that for you. Enjoy your timepieces!
Best regards,
The Filippo Loreti Team
I remembered ordering my first watch from FL in 2017 . I got it delivered to me in my home country (Africa) within 3 to 5 days . Same thing as of 2020 during pandemic . Only for me to order here in UK and I’ve not received my watches after several emails to them and I’ve ordered since 24th November . I still can’t track my order and the response from their team (APRIL) isn’t helping at all . It’s just sad to see how FL is treating one of their watch lovers . Order FL161263
Very happy with the products and the quality. A good buy
Reply from Filippo Loreti2024-01-01
Hello,
Thank you for your positive review! We're glad to hear you're happy with the quality of our products. Enjoy your Filippo Loreti timepieces!
Best regards,
The Filippo Loreti Team
Website states watches have not been received by FedEx. Customer shipping is NOT acceptable.
Reply from Filippo Loreti2024-05-02
Hello there!
Thank you for sharing your experience with us. We apologize for any inconvenience caused and take your feedback seriously. Rest assured, we will thoroughly investigate the matter to prevent a recurrence. Please contact us directly at [email protected] so we can address your concerns and ensure your satisfaction. Your happiness is our top priority.
Best Regards,
FILIPPO LORETI TEAM
Ordered watch 2 years ago! It got send back to the company from Dutch customs. I didn’t get any notice. They said they would solve it and they never did. Maybe some people are happy but allot are not. I wouldn’t risk getting in the same situation I did. I wouldn’t be surprised if these trust-pilot reviews are bought. Money gone … no watch!! (FL102047)
Edit: 12-12-2023 in your reaction you ask if my problem had been solved! What? If you checked the order number you would see that nothing was solved and many many emails with promises and no resolution. So you actually just took €170,- and I received nothing… which makes your company a scam and criminal. I know I’m not the only one. SO NOTHING is solved…
Reply from Filippo Loreti2023-12-12
Hello Roy,
We're truly sorry to hear about the challenges you've faced with your order. It's concerning to learn about your experience, and we take such feedback seriously. We hope that our team has already addressed and resolved this issue to your satisfaction. If there are any outstanding concerns or if you need further assistance, please don't hesitate to contact us at [email protected]. We are committed to ensuring our customers' satisfaction and would like to make sure that your situation has been fully resolved.
Best regards,
The Filippo Loreti Team
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