Filippo Loreti (filippoloreti.com) has a 3.5 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 26% give 1 star; The business has replied to 80% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-25.
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the attractive watch designs and luxurious feel, finding them to be wonderful accessories and fantastic additions to personal collections. Many people also warmly appreciate the helpful customer support and smooth communication when interacting with company representatives. Some reviewers were not happy with unexpected customs duties and extended shipping delays when receiving packages from overseas. A few other people also felt that certain timepieces had poor quality craftsmanship or noticeable mechanical issues. However, some customers repeatedly mentioned facing severe difficulties regarding completely missing orders and unresolved refund requests with support.
Auto-generated from all reviews of this business. For reference only.I have always liked the Watches. They are of great quality in my opinion.
Hello there! Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again! Best Regards, FILIPPO LORETI TEAM
The watch is absolutely beautiful. I love the colour and the design. 3 huge disappointments with the watch. 1. The bezel was coming off straight out of the box. 2. No screw down crown!!! Not a dive watch there's no way it could handle 100m depth or even a swimming pool without a screw down crown. 3. The day after I received my item Filippo Loreti started a "buy one get one free" ad on FB. I messaged the company straight away when I received the watch on 4th July...Still no response. Hopefully they get back to me before my return/refund date expires. Such a shame...It truly is a beautiful watch
Hello there! Thank you for sharing your experience with us. We apologize for any inconvenience caused and take your feedback seriously. Rest assured, we will thoroughly investigate the matter to prevent a recurrence. Please contact us directly at [email protected] so we can address your concerns and ensure your satisfaction. Your happiness is our top priority. Best Regards, FILIPPO LORETI TEAM
I have just received my latest pair of gmt aquadiver watches, which on first impressions they are good, but the gmt time seems not to be working 😳 but must important thing is the small print and have received an invoice from FedEx for the import tax and duty for them. A unwelcome bill on top of the original price. And this was my 4th watch and now my last
Hello there! Thank you for bringing this to our attention. We understand the impact that unexpected fees can have on your experience. Although tax fees are beyond our control, we are committed to maintaining transparency in our pricing. Your feedback is valuable to us and will be considered as we strive to enhance our service. If you have any more concerns or questions, please feel free to contact us at [email protected]. We're here to help Best Regards, FILIPPO LORETI TEAM
I recently purchased 2x watches from Filippo Loreti after owning another for around 3years. The watches are great for the price. They look and feel more expensive than they are. However, this time, I was charged £55 import duties by FedEx. My first order didn't incur any charges, whereas this order did. This was unexpected charges and makes the watch significantly more expensive than it should have been.
Hello there! Thank you for bringing this to our attention. We understand the impact that unexpected fees can have on your experience. Although tax fees are beyond our control, we are committed to maintaining transparency in our pricing. Your feedback is valuable to us and will be considered as we strive to enhance our service. If you have any more concerns or questions, please feel free to contact us at [email protected]. We're here to help Best Regards, FILIPPO LORETI TEAM
I really didn’t expect too much when I bought my Fillipo Loreti watches, but I was very pleasantly surprised! They are beautiful and keep excellent time. Well worth the very reasonable price!
Hello there! Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again! Best Regards, FILIPPO LORETI TEAM
Hello there! Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again! Best Regards, FILIPPO LORETI TEAM
Watches came quickly Very lovely Love the buy one get one free
Hello there! Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again! Best Regards, FILIPPO LORETI TEAM
Hello there! Thank you for sharing your experience with us. We apologize for any inconvenience caused and take your feedback seriously. Rest assured, we will thoroughly investigate the matter to prevent a recurrence. Please contact us directly at [email protected] so we can address your concerns and ensure your satisfaction. Your happiness is our top priority. Best Regards, FILIPPO LORETI TEAM
These Aqua Diver Automatic watches are stylish and well designed. Had a lot of compliments from friends and families, they say it is elegant and i concur. Thank you very much for an affordable yet beautiful masterpiece. Highly recommended!!
Hello there! Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again! Best Regards, FILIPPO LORETI TEAM
If you are in the UK you will get a surprise tax bill letter! Absolutely disgusting, they put it in the small print of the website, they need to put a warning before people proceed to the checkout that they are going to get taxed literally 25% of the entire cost of what I bought. Will never use them again solely based on this and I recommend anyone not to use them due to this.
Hello there! Thank you for bringing this to our attention. We understand the impact that unexpected fees can have on your experience. Although tax fees are beyond our control, we are committed to maintaining transparency in our pricing. Your feedback is valuable to us and will be considered as we strive to enhance our service. If you have any more concerns or questions, please feel free to contact us at [email protected]. We're here to help Best Regards, FILIPPO LORETI TEAM
Love the watch arrived early than stated made up thanks 😊
Hello there! Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again! Best Regards, FILIPPO LORETI TEAM
Great watches. CAUTION... I, to, got a tax bill. Nothing was said on the Web site, or if it was it was conveniently buried in the small print. Filippo Loreti, please be honest and tell everyone. You may lose sales but you'll gain respect and therefore customers. I want to buy more and won't because of this mistrust.
Hello there! Thank you for bringing this to our attention. We understand the impact that unexpected fees can have on your experience. Although tax fees are beyond our control, we are committed to maintaining transparency in our pricing. Your feedback is valuable to us and will be considered as we strive to enhance our service. If you have any more concerns or questions, please feel free to contact us at [email protected]. We're here to help Best Regards, FILIPPO LORETI TEAM
About 4 years ago I bought a Filippo loreti exclusive limited edition watch. Who are based in the USA. But the watches are made in china. It came With a 10 year Guarantee, so i thought great. Peace of mind. How wrong was I. Since I bought the watch I have had to send it back twice to China for the same reason, Gaining time. The first time I sent it back was around the end of last summer, after about month I got the watch back. about 8 days later I noticed it was still gaining time. So earlier this year I returned it back for the same reason. Again when I received it back I it was still gaining time. Plus when I had taken the storage box out of the carboard box, it was broken at the hinge, it fell apart as I opened it. Someone had tride to sellotape it back together hoping I would not notice. So I sent customer service an email and photos of the broken storage box. Saying my watch was still gaining time and the storage box is damaged and that someone had used sellotape to try and disguise the broken pieces, week later No reply, sent another email, again no reply. Sent a third email. No reply. So I came to the conclusion that my watch was never repaired in the first place and that all Filippo loreti want is your money. all the fancy advertising, promise of fancy10 year Guarantee is just a front. Typical online business. DON'T WASTE YOUR MONEY & DON'T FALL FOR THE FANCY TWO FOR ONE OFFERS AS YOU CAN GET BETTER WATCHES ELSEWHERE. WITH A MORE RELIABLE SERVICE ? Update on 18-06-2024. On the 11-06-2024 Filippo loreti replied to my review. Reply from Filippo Loreti 11 Jun 2024 Hello there! Thank you for sharing your experience with us. We apologize for any inconvenience caused and take your feedback seriously. Rest assured, we will thoroughly investigate the matter to prevent a recurrence. Please contact us directly at ------------------ so we can address your concerns and ensure your satisfaction. Your happiness is our top priority. Best Regards, FILIPPO LORETI TEAM I replied to there email on the 11-06-2024 but as of the 18-06-2024 I am still waiting for a reply.
Hello there! Thank you for sharing your experience with us. We apologize for any inconvenience caused and take your feedback seriously. Rest assured, we will thoroughly investigate the matter to prevent a recurrence. Please contact us directly at [email protected] so we can address your concerns and ensure your satisfaction. Your happiness is our top priority. Best Regards, FILIPPO LORETI TEAM
Great response to my question since it was my first order of the watches.
Hello there! Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again! Best Regards, FILIPPO LORETI TEAM
Very average watches. Had to pay £100 import fees which was not mentioned at all anywhere on the web or on checkout. Sent an email to customer service and they just said basically ah sorry there's nothing we can do. Obviously knew about it, just knew they could get away with it. Fake you into thinking you're getting a deal. Paid over £300 for 2 average watches. Bracelet is cheap and tacky. Fillipo Scammeti.
Hello there! Thank you for bringing this to our attention. We understand the impact that unexpected fees can have on your experience. Although tax fees are beyond our control, we are committed to maintaining transparency in our pricing. Your feedback is valuable to us and will be considered as we strive to enhance our service. If you have any more concerns or questions, please feel free to contact us at [email protected]. We're here to help Best Regards, FILIPPO LORETI TEAM
Do not buy them in any circumstances!! Arrives directly from China, we had to pay huge custom costs (100+ € ) and FedEx cost as an extra. There was not even a word about it on the website, we payed almost 50 days ago. Chinese scam, nothing more, no option to send them back. We regretted , honestly.
Hello there! Thank you for bringing this to our attention. We understand the impact that unexpected fees can have on your experience. Although tax fees are beyond our control, we are committed to maintaining transparency in our pricing. Your feedback is valuable to us and will be considered as we strive to enhance our service. If you have any more concerns or questions, please feel free to contact us at [email protected]. We're here to help Best Regards, FILIPPO LORETI TEAM
Amazing design and details, really great purchases, I love these 2 watches by Filippo Loreti
Hello there! Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again! Best Regards, FILIPPO LORETI TEAM
After 4 years we had a great experience since the Watch was no longer availabel en got a new one.
Hello there! Your feedback is greatly appreciated! We value your input and will utilize it to enhance our services. If there are any specific areas where you believe we could improve, please don't hesitate to let us know. Thank you once again for choosing us! Best Regards, FILIPPO LORETI TEAM
I like my watches
Hello there! Your feedback is greatly appreciated! We value your input and will utilize it to enhance our services. If there are any specific areas where you believe we could improve, please don't hesitate to let us know. Thank you once again for choosing us! Best Regards, FILIPPO LORETI TEAM
You replaced a band for me because the other had a problem and the clasp would not stay secure. I almost lost it but luckily it fell into the auto and not out! Every one that I spoke to was very gracious and accommodating. And the response was swift. Thank you very much and I love the time piece. Martin Staffa.
Hello there! Thank you for your wonderful feedback! We're thrilled to know that you're pleased with our service. Should you require any assistance in the future, please feel free to get in touch. We're always here to help and look forward to serving you again! Best Regards, FILIPPO LORETI TEAM
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