Frenchie.shop : Founded in 2016, we are innovative and creative merchants of the best quality French Bulldog and Pug products with the combination of Frenchie Lovers’ Fashion and Style. We put our passion into what we do, the creativity and innovativeness is part and parcel of our true essence.
Written by the business, not verified by us.Frenchie.shop (frenchie.shop) has a 2.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Animals & Pets and its reputation is poor. 56% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the customer support team is extremely helpful, responsive, and accommodating when dealing with sizing questions or order concerns. Many people also genuinely appreciate the adorable designs and note that the products are generally of good quality and well-made. Some reviewers were not happy with the exceptionally slow delivery times, noting that packages take a very long time to arrive from overseas. Many buyers additionally pointed out that sizing can be very inconsistent, as several items run much smaller than expected and fail to fit their dogs properly.
Auto-generated from all reviews of this business. For reference only.The frenchie shop will be reported to better business bureau they are a fraud. I ordered some booties for my frenchie and its been over a month and ai haven't received. I sent countless emails and no response. I am gonna work hard to get this website that someone in China had done ro look good and attract people frenchies but they are robbing people. DO NOT PRDER FROM THEM THAT WESOTE ID A FRAUD!!!!
The Frenchie Shop shipped the wrong product and refused to issue a refund.
Customer service was very on top of my concerns and helped with getting me the correct sizes for my 3 pups. Would definitely purchase from them again.
These products are great! The customer service team was very accommodating and understanding with refunds and all communication.
I ordered quite a few things for my new Frenchie puppy and when I receive them, they were very small even for a puppy. In the future I would order up a size no matter what the measurements say. The customer service was very good and they offered to send me new items without returning the old ones which I will donate. I would recommend, however, realizing that the company may be based in the US, but the products are coming from China.
I bought a gold coat for my frenchie, however, when it arrived, it was much smaller than I expected. They replaced the coat for a much bigger one without me having to return the original. I thought that was very kind of them. Delivery times do take a lot longer though due to them being based in the USA.
I ordered the wrong size pajamas for our Frenchie - after contacting the company about a replacement, they responded within a few days and offered a free replacement in a bigger size - no hassles so far, and the original (smaller) pajama appeared to be well made, so I'm looking forward to the replacement!
Will definitely come back . Great customer service.
We loved the items we selected for our girl. The sweatshirt was perfect. When we received the sweater, we were so sad that it didn’t fit. Within less than 24 hours of receiving my email, I got a message of help, and a prompt resolution by a friendly associate. Excellent customer service, on top of great products to fit my little frenchie!
I still haven’t received items after a month and when I looked into shipping learned they were in China. Contacted the company but they just said the items are coming. Done with this site.
Fabulous customer service. My items were very small and they titslly stood by their product and did a one time replacement. Great experience!
Was a bit of a mishap with the size of the sweater but they were quick to respond and replace
I ordered a harness 48 days ago and it is still not here. I have contacted customer service and they are telling me to keep waiting. They won't process a refund. I have had to go buy a different harness. Ships from China.
I ordered the product on November 20. It hadn't arrived by December 21. I asked for a refund. They told me they couldn't give me one that I would have to send it back then I got an email that said they delivered it which they never did and I haven't heard back sincep
I placed an order over a month before Christmas and a week after Christmas it's still not here
My order took a very long time to arrive. Items were missing from my order and when I notified Frenchie Shop, they told me to wait while they research the issue. It’s been more than 2 weeks of waiting. I just want to get a refund for the mistake, do a return and get a refund for the items that I did receive.
Order placed 11/20/25. Xmas gift!!! 40 days later ( missed Xmas) Am told shipment lost. I asked for refund AND HAVE NOT RECEIVED MY MONEY BACK !!! Crooks 😡😡😡
The harness slips and is not functional as advertised. Took almost 4 weeks to arrive and is simple not worth the hassle of returning it. I will be posting this on social media for other to beware
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