Absolutely crazy in this day and age…
Absolutely crazy in this day and age that it took over a month to receive my purchase.
About Frenchie.shop
Data updated- Website
- frenchie.shop
- Category
- Animals & Pets
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 0% (0/62)
Do you own Frenchie.shop? Claim this profile for free and start replying to reviews.
About this business
Frenchie.shop : Founded in 2016, we are innovative and creative merchants of the best quality French Bulldog and Pug products with the combination of Frenchie Lovers’ Fashion and Style. We put our passion into what we do, the creativity and innovativeness is part and parcel of our true essence.
Written by the business, not verified by us.Is Frenchie.shop legit?
Frenchie.shop (frenchie.shop) has a 2.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Animals & Pets and its reputation is poor. 56% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers frequently mention that the customer support team is extremely helpful, responsive, and accommodating when dealing with sizing questions or order concerns. Many people also genuinely appreciate the adorable designs and note that the products are generally of good quality and well-made. Some reviewers were not happy with the exceptionally slow delivery times, noting that packages take a very long time to arrive from overseas. Many buyers additionally pointed out that sizing can be very inconsistent, as several items run much smaller than expected and fail to fit their dogs properly.
Auto-generated from all reviews of this business. For reference only.What people say
Adorable stuff!
I ordered a few items from the Frenchie Shop. Adorable and high quality. I would recommend this company if you have a Frenchie or a Pug :) Everything I purchased fit perfectly, and their customer service was fantastic!
It took over a month for the product to…
It took over a month for the product to finally be delivered, which was the wrong size and poor quality. I needed a life saver jacket for my French on a Thanksgiving holiday which included kayaking. The item that I ordered was not delivered until well after we were back from our trip. When I contacted “the Frenchie shop “, they replied that it was over 14 days since the item was delivered, and therefore unreturnable. Because the item was not delivered in time, I purchased a similar item at my local pet store. I would never use them ever again. Don’t waste your money or your time.
Orders are impossible to track and take…
Orders are impossible to track and take many weeks to deliver. Do not order from them.
Item came way too small I reached out…
Item came way too small I reached out to the company on numerous occasions for return. No response please do not order from this company as they do not respond.
I would never order from this shop…
I would never order from this shop again. I did not get what I ordered but they claim I did. It cost more to return it than the refund would be. Do not waste your money. If I could give zero I would. Now they keep asking for more information so they can better help me. I just sent them the same information for the second time. How much more information do you need. Just get me the shoes I ordered
It’s all coming from China and takes…
It’s all coming from China and takes forever to get here.avoidthis
I wish I could give a negative star
I wish I could give a negative star. Awful customer service. I ordered in Feb 2025. I received my item in March. Products would not work for my dog. I asked to return. They gave me an address. I spent $50 to return. I received the item back in November 2025! I contacted to find out what is going on. After sending screenshots of my previous commutation with them, they quit responding. I am out almost $200! I am still trying to contact them to see about getting a refund. Awful service. Do not buy from them!
Avoid at all cost
Absolutely terrible dont ever buy from them First off took all measurements then place the order. That shows up missing product plus to small 30 emails later finally get a replacement sent for sizing issue but low and behold never did get my missing product I feel it's just a scam from a overseas company Just run away avoid at all cost
Never received one of the items
Never received one of the items. Customer support didn't help. Be ware if your item isnt delivered they don't give you a refund or replacement. I won't be ordering again
I appreciated being kept informed about…
I appreciated being kept informed about my package, the product was of good quality, and I loved the extra gifts they gave me with my purchase.
Frenchie.shop does not take returns
This was my first time ordering from Frenchie.shop. It took a long time to get my order because it came from China. It took about a week to get through customs once it got to the U.S. I ordered a jacket in a size large according to the size chart. Unfortunately I could not even zip the jacket it was so small. When I reached out to return it no one replied. There is no phone number or customer service. I ended up having to keep a jacket that does not fit my dog. Save yourself time and money and do not order from this website.
Getting a refund is impossible. Getting a replacement becomes an email game
I ordered The wrong size and requested a refund. For almost 3 weeks we have gone back and forth thru emails of them trying to get me to accept a replacement instead. I’ve told them 3 times what size to send and they just respond with more questions and delay making any progress
The products are cute, but the quality didn’t meet my expectations
The products are cute, but the quality didn’t meet my expectations. Some items didn’t last long, and customer service was slow to get back to me. Overall, it’s fine, but not as impressive as I hoped.
Horrible quality, smelly and defective
The item arrived quite compressed and has not regained the shape depicted in the product image. Additionally, it emits an unusual chemical odor, which is unpleasant and even deters our dog. Furthermore, the quality appears to be subpar, especially considering the price we paid, and it does not resemble the item shown in the photographs. Email reply takes days or a week and didn't listen to what we requested about refund etc. Surely they just care to make money and not about the wellbeing of the animals or about a good experience to the customer.
Have not received anything yet
I have not received my order
I have not received my order, I am still waiting for customer service to respond.
Great company
Great customer service
AVOID LIKE THE PLAGUE
Order placed on 28th August 2025 (now 4th November in writing this) still not received the order, have emailed them three times with no response!! No other way of contacting so they have basically stolen my money! AVOID LIKE THE PLAGUE!!
Don’t buy
Took forever to arrive, no response when needing to return for being SO small.
Frenchiestore
FUNNYFUZZY
Petcube
trotpets.com
Equirelief
Muddy Mat®
Meowant
els pet