Unbelievable!
Still waiting for the right size.. if you wanna send back it, the costs are for your own? What a bad company!! Better to order at Sparks! Better quality and service
About Frenchie.shop
Data updated- Website
- frenchie.shop
- Category
- Animals & Pets
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 0% (0/62)
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About this business
Frenchie.shop : Founded in 2016, we are innovative and creative merchants of the best quality French Bulldog and Pug products with the combination of Frenchie Lovers’ Fashion and Style. We put our passion into what we do, the creativity and innovativeness is part and parcel of our true essence.
Written by the business, not verified by us.Is Frenchie.shop legit?
Frenchie.shop (frenchie.shop) has a 2.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Animals & Pets and its reputation is poor. 56% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers frequently mention that the customer support team is extremely helpful, responsive, and accommodating when dealing with sizing questions or order concerns. Many people also genuinely appreciate the adorable designs and note that the products are generally of good quality and well-made. Some reviewers were not happy with the exceptionally slow delivery times, noting that packages take a very long time to arrive from overseas. Many buyers additionally pointed out that sizing can be very inconsistent, as several items run much smaller than expected and fail to fit their dogs properly.
Auto-generated from all reviews of this business. For reference only.What people say
Happy dogs and their owner
Like the products purchased. Reasonable timing of delivery
I still don’t have my order and there…
I still don’t have my order and there is no way to contact you! I will never purchase from you again and will let everyone I know in the Frenchie community to “stay away” from Frenchie.shop
Fix but dog don't like it
I asked if i could Return my sales, i never became an answer. My order fix to the dog, but He hates to wear ist.
Delivery standard 28 business days. Never received order
Placed order and was very excited to receive the items. Month and half went by and nothing arrives. Checked tracking and item is not moving. Reached out to customer service and was told it could be up to 28 business days for delivery. Reached out again after that and did not even get a response back. Never received order. Reached out to customer service again. Seriously. What awful shipping time and customer service in addition to loss of funds
ORDER NEVER RECEIVED!
Ordered a dog costume on September 8, 2025 and it was never delivered or received with tracking info showing it is still in transit?!?
Excellent Customer Service!!!!
My items look amazing! Even though there was a size issue with the vest, a new order was shipped as a courtesy by Ariel, with all of the correct sizes, and pricing, as a courtesy was extended to me as a gesture of appreciation! I am SO pleased and my fur-baby “Bronx” looks amazing while warm! Thank you Ariel! Frenchie.shop has a life- time customer in me!
I love all the Frenchie items and such…
I love all the Frenchie items and such great Customer Service!
An order I had placed a month and a…
An order I had placed a month and a half ago is still not here. What else is there to say?
Material is not good
Material is not good. Packaging is cheap. Shipping took a very long time and small return window. I would recommend checking out other supplier.
You sent me a new size
You sent me a new size. How do i return the original one I ordered that was too small
They ignore you when you ask to return…
They ignore you when you ask to return goods
Do not buy from this company
Terrible customer service, quality of products and it took over a month to arrive. Apparently this is a company based in China. When the package did arrive it came bundled in a plastic bag with clear tape wrapped around it and the items were just stuffed inside. Tried to return the items for a refund but they said they don’t do refunds. I would not recommend buying from this company.
The hat is made for a child not a dog
The hat is made for a child not a dog. Ridiculous and un-useable. Toy was ok but cheaply made
Order never received and still waiting for credit
This order was placed on 9/9. The last scan was on 9/25 and as of 10/21 it has still not been received. Several attempts over the last few weeks have been made to get more information or to issue a credit, but I keep being told it's being investigated.
Don’t do it
Garbage. Terrible product that does not protect our dogs ears from anything. Cheap, thin, flimsy materials. Return policy is a scam. They ship the products to you from the Los Angeles area, but demand for you to cover the cost to ship returns to China. I wasn’t going to write this review, but they kept sending me reminder emails.
Won’t answer messages.
I bought several items, all but 1 item arrived. When I asked Ariel she said the item had been delivered, she confused the order numbers. Frenchie Shop stopped responding to my messages. Luckily I was able to get a refund through my card company when I provided proof of the 2 seperate orders. I’ve never dealt with such a terrible company in my life
I have NOT received the order yet
I have NOT received the order yet. I got it for a lost surgery recovery and it took way too long to arrive. It still has not arrive.
I would give this site zero stars if I…
I would give this site zero stars if I could. I NEVER RECEIVED MY ORDER AND DID NOT RECEIVE A REFUND. I made a purchase September 6th. I reached out for a status update on October 3 and was told orders take up to 25 business days for delivery. I reached out again last Monday, October 13, requesting a refund and never heard back. The response I received from Ariel with customer service was, “ This email is to confirm that we have received your concern. Please bear with us while we are looking into it, and we will provide you with an update as soon as possible.” Here we are on October 20 and nobody has followed up with me. TERRIBLE CUSTOMER SERVICE. I STILL HAVE NOT RECEIVED MY ITEMS WITH NO RESPONSE FROM CUSTOMER SERVICE AND NO REFUND. Tracking # indicates my order has been in Indiana since September 30. it’s now October 20th!! i ordered these items September 6!! DO NOT BUY FROM FRENCHIESHOP.COM. THIS IS ONE OF THE WORST ONLINE PURCHASING EXPERIENCES I’VE HAD. I am reaching out to my bank on Monday to dispute the charges to my card.
Chinese company.
I have not received my order, nor did the postal carrier that the company choose update the postal activity for my information. Turns out, this company ,The Frenchie Shop, is straight out of China and ships from China.
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