Geeta Hair (geetahair.com) has a 3.0 out of 5 rating on OK.one, based on 431 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 50% rate it 4 stars or higher while 46% give 1 star; The business has replied to 42% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
Reviewers had a great experience with this company. Customers frequently praise the hair products for being incredibly soft, true to length, and maintaining top-tier quality over extended periods. Many people also appreciate the secure fit of the wigs, easy daily installation, and the helpful customer service experienced during their shopping journey. However, some customers also noted that they occasionally received incorrect items or experienced noticeable problems with the lace quality and overall hair density. Some reviewers were not happy with the strict return policies, mentioning that securing a full refund or resolving dispute issues was extremely difficult.
Auto-generated from all reviews of this business. For reference only.I haven't put on this wig just yet,hair is really soft,the color was not as expected it was supposed to be ginger orange but it was more like ginger brown looking,I was a bit disappointed in that because I really loved the color on the model😭but I'll give another review once I install the unit and curl it , right now it's not amusing to me😭
Buyer Beware! Waste of money. The wig did not remotely resemble what I ordered. It’s actually the ugliest wig I’ve ever seen and it is too small.
THEY SENT ME A FAULTY ITEM AND REFUSE TO TAKE IT BACK. THEIR CUSTOMER SERVICE IS HORRIBLE BECAUSE THEY COPY AND PASTE THE SAME ROBOTIC REPLIES WHEN THERE IS AN ISSUE. THEY CLAIM ITS 100% human hair but NOT true, sometimes they mix it with random red fibers do the fire test! They products are ALWAYS on sale to fool you but you’re actually just paying their actual price. Some wigs ok but not all like they say!! WORST EXPERIENCE EVER
Dear Myacademics, Thank you for contacting us regarding your order. I sincerely apologize that the wig you received didn't meet your expectations. We strive for accuracy in our product representations, and it's clear we fell short in this instance. To help us understand the discrepancy and find the best solution for you, could you provide us with your order number? Once we receive the order number, we can determine the next steps, which may include a return, exchange, or refund. We want to ensure you are completely satisfied with your purchase. We appreciate your patience and understanding as we work to resolve this for you. Sincerely, Geeta Hair
I purchased my two Valentine’s Day glueless wigs from Geetahair.com on January 25, 2025. They were shipped on February 11, 2025. I offered to be a brand ambassador and I was asked to write a review first. Me and the anonymous team member communicated for about 24 hours. Immediately after I let them know that I made a 5 star review, they did not keep up their end of the bargain. I waisted time with communications for about 24 hours because they wanted me to be a promoter for a 10% commission on orders. When I declined, they wanted me to communicate with another staff member.
My order was delivered timely, the hair was very soft and manageable. My wig fit perfectly very full, pre plucked hairline. I will definitely order from Geeta again!
Very quick and easy response to my question. There has been spam emails being sent and they insured me that it wasn’t them who sent the email. Thank you so very much! Now let’s pray for a collaboration 🥰
This is just a horrible,disgusting, untrustworthy,bootlegged so called business!They have gotten over on everyone willing to do business with them!DO NOT I REPEAT "DO NOT BUY WITH THESE SNAKES!!!!THEY ARE FULL OF HOT STEAMING CRAP!!!
This company Is the most unprofessional WIG distribution place I have ever experienced @ Wigs are cheaply made with " synthetic fibers,overpriced,cheaply made looks like doll hair! They lie about exchanges and refunds! RUN FAST! THEY ARE DEFINITELY CROOKS!
Hi, Preeya, we are so sorry to hear that. First of all, I can assure you that our hair is 100% human hair. We have been in this industry for more than ten years. We never deal with synthetic hair. Please take our sincerest apology that inconvenience. Our specialized service customer will talk with you directly asap. And we wish that you could please give us another chance, we will solve the problem you had asap. Sincerely, Geeta Hair Team
Whatever you do, please please please DO NOT GIVE THIS COMPANY YOUR MONEY. The wig I received from this company looks NOTHING like the wig that is listed on the product listing. Emailing them with photo evidence they responded “you know the wig looks like the product picture” when it did not at all. The customer service is combative, and will only try to argue with you so they don’t have to accept any wrongdoing. They will not help you come to solutions, they will just argue with you. The return policy is nonexistent and they will go to NO END to not accept any blame for their bad products because they do not want to refund you or pay for the return label. You will have a better chance of getting your money back through filing a dispute with your credit card company. Please do not give them your money. Please do not believe the pictures on their website. Please do not believe reviews on social media. Please steer clear from this company. BELIEVE THE NEGATIVE REVIEWS.
Geeta does not follow their return policy They send me an ugly blond wig that was different from the hair I purchased . The wig they sent is worst quality that my Halloween wig . Immediately on Dec 4th when I got the hair I requested the refund because the wrong hair was sent . According to their policy , they would pay for the return if it is a quality issue. They claim that they check with the factory worker and that they sent me the right hair and I would be responsible for the return fee . I said no problem and even now I have not gotten the return address , they just keep going around it. Please see the latest message from them below , after once again they said I should pay for the return fee and I agreed with them . Dear, we are sorry that the product did not meet your satisfactory standards. After I checked your order with the factory, we made sure the correct hair was sent as per your order. Dear, you said you want to return it, I can understand your feelings. You need to send your current products back to China, and the freight and duties will be expensive. According to policy, we don't have any return label. The shipping fee is around US$30, and customs duties are usually charged, usually around US$150 because the item value is high. In addition, it usually takes about 25 days to send it back to China. The restock fee is $15 for each wig according to policy. This may cause you a lot of inconvenience. We sincerely hope that you can give our products a chance first, and we are willing to provide you with additional discounts on the hair products you need in the future.I hope you can consider my suggestion.
Order number GY34697 I have been going back and forth with geeta hair for my refund since Dec 4 . I bought a colored wig and I wish I could send a picture of the trash they sent me. My Halloween wig is better quality . I have been requesting a refund and they refuse to send the return address which is not inline with their policy ! I wish you guys could see our conversation with this company ! This is the latest reply from them , dated 27 Dec. I told them I’ll pay for the return and I have still not receive the address for return friend, we are trying to help you with the return process according to the policy. Solution 1, you may return the hair back to us for refund, it usually takes about 25 days to send it back to China due to the customs inspection. We don't have any return labels. The shipping cost is afforded by the sender. We are so sorry for any inconvenience. Solution 2, we sincerely hope you could give this hair one try first, and we would send $35 cash back to your card plus $120 exclusive discount code for you. I sincerely hope you can consider my suggestion Best regards
This is the worst hair I’ve ever seen. They are operating out of China! And this wigs looks like it. The quality is horrible. I paid extra for 300 thickness and for 20 inches. I received thin hair and 10 inches. I called and complained and they said I got what I paid for. They don’t see anything wrong! I sent pictures and they said I need to straighten it out and that the wig was thick!! If you buy now, you are just donating because this wig is that horrible!! The reviews I read the Tik Tok I saw are very misleading! Do not buy!
If you don’t like the wig you don’t get your money back they keep sending the same massage over and over again. You wil never get the return adres Dear, we are sorry that the product did not meet your satisfactory standards. After I checked your order with the factory, we made sure the correct hair was sent as per your order. Dear, you said you want to return it, I can understand your feelings. You need to send your current products back to China, and the freight and duties will be expensive. According to policy, we don't have any return label. The shipping fee is around US$30, and customs duties are usually charged, usually around US$150 because the item value is high. In addition, it usually takes about 25 days to send it back to China. The restock fee is $15 for each wig according to policy. This may cause you a lot of inconvenience. We sincerely hope that you can give our products a chance first, and we are willing to provide you with additional discounts on the hair products you need in the future.I hope you can consider my suggestion.
Hair quality wasn’t bad but color was horrible.
Exposing Geetahair until they refund me for the trash they sent . The hair ordered is balayage , 28 inch , 250 density . They seem to have a problem with their colored hair , the black hair reviews seem legitimate. Anyways I received the hair on Dec 4th , they took their time getting it to me , claimimg they were ensuring that the hair is colored perfectly . After waiting all that time for my hair they still sent me a horrible color job ombré looking wig, with short black pocupine hair in the frontal ! The hair is thin, not 250 density, not 28 inches , I dont even need to measure ! Ugly !! Just ugly ! Wouldnt ne caught dead wearing the wig . I reach out to them for a refund as stated in their policy and its December 20th and Im still going back and forth with them for a return address ! Ladies beware! Do not, I repeat do not buy from them or you might be out $400 for a trash wig . @Geeta Hair
If I could zero stars I would. The product advertised was not sent to me. Thick, white lace instead of HD lace. I received 16-18" wig instead of 20". I also thought 250% density was thick, but not according to geeta. To top it all off, they refuse to give me a return address and keep wasting my time sending annoying emails begging for me to keep the unit. Absolutely not. Do not believe people offered money or discounts in exchange for good reviews. Do your research and just avoid geeta hair. Because if you're unhappy, getting your money back will be a nightmare.
I purchased a wig from Geetahair in May, and after only three wears, it’s already almost completely bald on the left side of the lace front. The shedding is excessive—far beyond what is typical for a wig. I own several wigs and understand that some shedding is normal, but the level of hair loss with this wig is unacceptable. For the price I paid, I expected a much higher-quality product. I have wigs I purchased years ago, worn far more frequently, that are still in excellent condition. This experience is incredibly disappointing. When I contacted their customer service and provided photos showing the wig’s condition, this was their response: “According to policy, we accept unused wig for exchange in factory condition. You have installed the wig so it does not comply with our exchange policy anymore.” While I understand their return policy, I wasn’t requesting a refund—just a replacement for what is clearly a defective product. How was I supposed to know the wig would have such severe hair loss prior to installing it? This appears to be a manufacturing issue, likely caused by the seller failing to properly seal the knots. Now I’m out $300 for a wig I can’t even wear anymore. Their customer service was entirely unhelpful, and exceptions should be made for defective items. This level of quality and service is unacceptable for the price I paid.
Wrong colors of hair were sent to me. The 99J looks bright red. The ash blonde looks pinkish. I would not wear those colors. The wigs smell terribly. I have been going back and forth with them on returning them but they would not accept it, even if it states 30-day return policy on their website. Also, there is no-phone number to contact. No person's name on the email replies wither..
I recently had a very disappointing experience with Geeta Hair. Upon receiving my order, I found that the wig lace, the satin bag and the packaging was cut. I reached out to the company to report the damage, which I believe occurred during transit, but their response was far from satisfactory. They insinuated that I might have cut the lace myself and refused to take responsibility for the damage. Instead, they suggested that I contact the shipping company to resolve the issue. As the receiver, I believe it is not my responsibility to handle disputes with the shipping company. Despite understanding that the product may have been in perfect condition when it left their facility, they did not offer any help in resolving the matter. I feel unfairly held liable for the damages caused during transit. It's concerning that the company does not take responsibility for issues arising from their chosen shipping method. Due to their lack of accountability and poor customer service, I would not recommend Geeta Hair. Buyers beware!
The wig I received looks nothing like the pictures or what was shown in the reviews. Instead of 99J, it was a bright red. The company tried to make it seem like the issue was my fault, even though they couldn’t deliver the same color as shown on the model. If they can’t provide the same wig, why advertise it with these photos and videos? They refused to refund my money and sent me discount codes that didn’t even work. I wouldn’t recommend ordering a colored wig from this company—it won’t match the pictures, you won’t get your money back despite their policy, and the discount codes are useless. I would not trust the reviews on their page; they only post the good ones. Plus, I think the wigs that have pictures are from social media influencers who are getting paid. Overall, terrible customer service.
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