High-quality virtual care including primary care, mental health, metabolic health, and more. Get personalized care from anywhere with or without insurance.
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Is Zealthy legit?
Zealthy (getzealthy.com) has a 3.4 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 35% give 1 star; The business has replied to 99% of negative reviews; Reviews mostly discuss Customer service, Product, Price. Last updated 2026-08-31.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers often find the pricing very affordable and appreciate how manageable and effective the weight loss programs are for their needs. Many people also note that the support team is responsive and the shipping is fast when receiving their scheduled orders.
Some reviewers were not happy with unexpected charges and recurring payments continuing long after they attempted cancellation. Additionally, customers mentioned experiencing severe difficulties reaching support staff and receiving unhelpful responses when trying to resolve account issues or obtain refunds. Others pointed out persistent problems with order fulfillment or incorrect items arriving.
Auto-generated from all reviews of this business. For reference only.
1 star - TOTAL SCAM! DOJ SUES & FREEZES ASSETS - AVOID!
Zealthy is a predatory fraud ripping off desperate weight loss seekers like me. Signed up for $39 membership and immediately cancelled after finding out their fraudulent practices.
Got credited the initial $39 after 5 attempts but they charged me again for $135 without supplying me anything. They claim my membership was still active despite my cancellation. After threatening legal action, I finally got a refund but I’m holding my breath to see whether they continue to charge me. Too difficult to get my refund. Customer service stands by NO REFUNDS. Don’t waste your time with them. Email their community email and threaten regulatory or legal action.
CEO Kyle Robertson pulled the same at Cerebral (FTC settlement for data theft & fake reviews). Now DOJ/FTC sued them for illegal non-doctor prescriptions, patient endangerment, and asset fraud.
Proof:
Google United States Sues Telehealth Providers and Executives for Unfair and Deceptive Conduct
Reply from Zealthy2026-05-13
Hi Cris, we’re sorry to hear that your experience left you feeling this disappointed and frustrated. We understand your concerns about being charged after believing your membership was canceled and how stressful it must have been to go through multiple attempts to resolve the refund issue. Your feedback regarding communication and billing transparency is important to us, and we apologize for the frustration this caused. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you need assistance in the future, feel free to reach out. Thank you,
The change over in pharmacies has interrupted delivery of medication - I have now been without medication for a week.
Reply from Zealthy2026-05-12
Hi Amy, we’re really sorry to hear about the interruption in your product due to the pharmacy transition, and we understand how concerning it is to be without your product for a week. That’s not the experience we want for you, and we apologize for the delay and inconvenience this has caused. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you need assistance in the future, feel free to reach out. Thank you,
Hi Sunaina, thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our staff and customer service. Your feedback truly means a lot to our team. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you need assistance in the future, feel free to reach out. Thank you,
Changed my medication when asked and made a big difference in my weight loss
Reply from Zealthy2026-05-13
Hi Della, thank you for sharing your experience! We’re so glad to hear that your product was adjusted based on your needs and that it made such a positive difference in your weight loss journey. Supporting our patients with personalized care is very important to us. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you need assistance in the future, feel free to reach out. Thank you,
Hi Tom, Thank you for your feedback! We’re glad to hear that you found the questions relevant and helpful throughout the process. We always aim to make the experience thoughtful, simple, and personalized for our patients. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you need assistance in the future, feel free to reach out. Thank you,
Still waiting for a prescription that was ordered on April 5th! $295 and still waiting
Reply from Zealthy2026-05-11
Hi Michael, we’re truly sorry for the delay and frustration this has caused you. We understand how upsetting it is to still be waiting on a prescription ordered on April 5th after already paying $295. That’s far longer than expected, and we sincerely apologize for the inconvenience and lack of timely resolution. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you need assistance in the future, feel free to reach out. Thank you,
Hi Lauren, we’re truly sorry to hear that your experience left you feeling this way. We understand how frustrating and disappointing it can be when expectations are not met, and we sincerely apologize for any inconvenience or lack of support you may have experienced. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you need assistance in the future, feel free to reach out. Thank you,
Hi Susan, thank you so much for sharing your experience! We’re really glad to hear that the process felt easy and convenient for your schedule. That’s exactly the experience we aim to provide. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you need assistance in the future, feel free to reach out. Thank you,
I’ve been with Zealthy a bit now and I’ve lost 77lbs and intend to keep going. They are quick with medication refills.
Reply from Zealthy2026-05-11
Hi Kelley, thank you so much for sharing your experience with us! Losing 77 lbs is an incredible achievement, and we’re so happy to be part of your journey. We’re also glad to hear that your refills have been quick and smooth for you. Wishing you continued success as you keep working toward your goals! Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you need assistance in the future, feel free to reach out. Thank you,
Hi Jordan, thank you for sharing your feedback! We’re so glad to hear that you found the process easy and convenient to manage. Providing a smooth and simple experience for our patients means a lot to us. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you need assistance in the future, feel free to reach out. Thank you,
I have been using Zealthy for a year and have had no problems until about 2 months ago when I was supposed to get my second half of my 6 month GLP prescription and I never got it. I’ve been talking to customer support in nearly circles now for 2 months and they keep saying they’re “escalating my order to the pharmacy” but then nothing happens. Then they will tell me to submit a refill online but then the refill submission will want to charge me and again I’ve already paid the full amount. I tell the customer support that and they once again say they’re “escalating the order.” Again, it’s been nearly 2 months now and I just want a refund or my order immediately. None of which seem to be happening as they won’t refund me either. I’m so irritated and won’t be using Zealthy ever again after this!
Reply from Zealthy2026-05-08
Hi Erin, we’re truly sorry for the frustration and stress this has caused you. We understand how upsetting it is to have already paid for the second half of your 6-month GLP prescription, spend nearly 2 months going back and forth with support, and still not receive a clear resolution regarding your order or refund. We sincerely apologize for the repeated escalations without follow-through and for the inconvenience this experience has caused after being with us for a year. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you need assistance in the future, feel free to reach out. Thank you,
Hi Angela, we love hearing this. Making the process simple, quick, and efficient is exactly what we strive for. Thank you for sharing your experience and for trusting us with your care. If you ever need assistance, you can always reach out right away. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you!
Been waiting on meds for two weeks. They keep sending me messages saying it will be another 7 business days. I already paid for meds that are not here yet.
Reply from Zealthy2026-05-07
Hi Jessica, we’re really sorry for the frustration and inconvenience caused by the delay in receiving your product, especially after waiting for two weeks and being told multiple times that it would take another 7 business days. We understand how upsetting it is to have already paid and still not have your order in hand. This isn’t the experience we want for you, and we truly apologize for the repeated delays and lack of clarity.
Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you,
Hi Denise,
This is Chelle, one of the Patient Care Coordinators.
I’m sorry to hear about the unauthorized charge on your account, and I’d be happy to assist you with this.
To locate and review your account, may I please have your full name and date of birth?
Once I have this information, I’ll take a closer look and help resolve the issue as quickly as possible.
Best regards,
Chelle
Patient Care Coordinator
The service is great, timely. The app and website seem to have troubles and is very difficult for insure and maintain your session
Reply from Zealthy2026-05-06
Hi Kacy,
If you need further assistance or run into any issues, please don’t hesitate to reach out. I’m here to help.
Best regards,
Chelle
Patient Care Coordinator
I’ve used before. A bit different from before as med delayed but customer service has been spot on and appreciate it.
Reply from Zealthy2026-05-06
Hi Dawn, we appreciate you coming back and sharing this. Sounds like your experience this time felt a bit different with the product delay, and we understand how that can be frustrating. We’re really glad our support team was able to stay responsive and helpful throughout, and we’re sorry for the wait. If you ever need anything or have questions in the future, please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you ever need assistance, you can always reach out right away. Thank you!
I signed up and ordered my initial GLP 1 with no problem. But the 3 month renewal has been an absolute nightmare. I paid for 3 month subscription and prescription on April 20 and have not received it as of today May 6. They keep telling me it's been received by the pharmacist and will be shipped soon. For $670, it should be an immediate shipping. I'm very disappointed and to add insult to injury. I realized that I signed up with the wrong company. I'm not sure if I should continue waiting or get a lawyer. Either way, I have no intention of losing that kind of money because of poor customer service.
Reply from Zealthy2026-05-07
Hi Rhonda, we’re truly sorry for your experience. Waiting this long after paying for your renewal, while continuing to be told the order will ship soon, is understandably upsetting. We hear your frustration around the delay, the cost involved, and the lack of resolution, and we apologize for the stress and disappointment this has caused. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you.
Stuff came in 2 days first time.....2nd time seems to be a wait
Reply from Zealthy2026-05-05
Hi Paul, glad to hear your first delivery arrived so quickly. That part of the experience went smoothly. We understand your concern about the second order taking longer and how frustrating that delay can be when you’re expecting consistency. We’re sorry for the inconvenience and appreciate you bringing it up. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you.
This company, Zealthy, is an absolute nightmare and one of the most deceptive subscription services I’ve ever dealt with. Not only did I have an issue when I first started the subscription not getting my medication on time when they said it was shipped ( it wasn't).
In addition trying to cancel is intentionally confusing and feels designed to trap you. You go through what looks like a completed cancellation, only to find out later that you’re still being charged. It’s not one or two steps—it’s multiple layers of hoops that make it seem like you’re done when you’re not. That’s not an accident. That’s by design.
I even reached out directly and told them I had achieved my goal and wanted to cancel. They congratulated me and pushed me back to the app—knowing full well that the app “cancellation” process is misleading at best. It gives you the impression everything is handled, when clearly it isn’t.
After dealing with this, I checked other reviews—and it’s the same story over and over. People getting charged after thinking they canceled, struggling to get out, and feeling completely misled. I should have listened.
And good luck trying to remove your payment information. That’s another conveniently difficult process, which only raises more red flags about how this whole system is set up.
This isn’t just poor customer service—it feels predatory. Companies that make it this hard to cancel don’t deserve your business.
Stay far away unless you want to deal with frustration, wasted time, and unexpected charges.
Reply from Zealthy2026-05-05
Hi Joe, we’re really sorry for the experience you described. Being told your product shipped when it hadn’t arrived, and then running into confusion and frustration when trying to cancel and manage billing. We understand how upsetting it is when the process feels unclear and doesn’t match what you were expecting, and we apologize for the stress this has caused. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you.
The Zealthy team has made my whole experience so easy. The whole process has been quick. They always answer my questions quickly and efficiently.
Reply from Zealthy2026-05-05
Hi Amber, so glad to hear this. Having a smooth, quick process and getting fast, clear answers to your questions makes such a difference. We’re happy the team has made things easy for you. Thanks for sharing your experience! If you ever need anything or have questions in the future, please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you ever need assistance, you can always reach out right away. Thank you!
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