High-quality virtual care including primary care, mental health, metabolic health, and more. Get personalized care from anywhere with or without insurance.
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Is Zealthy legit?
Zealthy (getzealthy.com) has a 3.4 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 35% give 1 star; The business has replied to 99% of negative reviews; Reviews mostly discuss Customer service, Product, Price. Last updated 2026-08-31.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers often find the pricing very affordable and appreciate how manageable and effective the weight loss programs are for their needs. Many people also note that the support team is responsive and the shipping is fast when receiving their scheduled orders.
Some reviewers were not happy with unexpected charges and recurring payments continuing long after they attempted cancellation. Additionally, customers mentioned experiencing severe difficulties reaching support staff and receiving unhelpful responses when trying to resolve account issues or obtain refunds. Others pointed out persistent problems with order fulfillment or incorrect items arriving.
Auto-generated from all reviews of this business. For reference only.
You are quick on ordering. It is making me have energy as I loose my wait.
Reply from Zealthy2026-05-05
Hi there, love hearing this. Getting your orders quickly and noticing an increase in energy while you’re losing weight is such a positive sign. We’re really glad it’s been a smooth and helpful experience for you. If you ever need anything or have questions in the future, please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you ever need assistance, you can always reach out right away. Thank you!
This is what happens when the Healthcare system fails. Health apps like this pop up, claim to be credible and take advantage or desperate, uninsured people looking to improve their lives. They take the money and run, so-to-speak. There is not one actual provider assigned to each person...its a random message board of bots telling you, 'we'll take care of you.' When really they mean 'I'll send your drugs when I feel like and charge you as much as I can before you realize we dont give a fudge about you, the actual human patient.' They refuse a refund after charging you on completely random days and not fulfilling their prescription promise. THESE ARE DRUGS THEY ARE SELLING TO US, WE PUT THESE IN OUR BODY. WE SHOULD BE ABLE TO TRUST WE ARE BEING TAKEN CARE OF.
Reply from Zealthy2026-05-04
Hi Emily, we’re truly sorry to hear this. It sounds like you experienced unexpected charges, delays with your prescription, and felt unsupported throughout the process. We understand how concerning and frustrating that is, especially when it involves your health and trust in care, and we apologize for the experience you described. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you
That I receive my medication on time. Quick response to questions. That I was able to reach my goal
Reply from Zealthy2026-05-04
Hi Lori, this is great to hear. Staying on schedule with your product, getting quick answers when you need them, and reaching your goal is exactly what we hope for. Really appreciate you sharing your experience! If you ever need anything or have questions in the future, please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you ever need assistance, you can always reach out right away. Thank you!
I was confused and misunderstood some things with Zealthy. Placed an appointment that I did not mean to do and could not afford.
After explaining rudely to them how they charged me they responded promptly, professionally and politely treated me with kindness. Then refunded my money quickly. I appreciate their quick responses to my situation.
Reply from Zealthy2026-05-04
Hi Tracye, we appreciate you sharing this. Sounds like there was some confusion around scheduling and charges, which we’re sorry for, but we’re really glad our team was able to respond quickly, treat you with kindness, and get your refund resolved promptly. That means a lot to us. If you ever need anything or have questions in the future, please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you ever need assistance, you can always reach out right away. Thank you!
Do not use zealthy. I paid for 6 months of GLP1 which was 1700. They sent me the first two months of medication and then would not send the rest. They are very slow about responding on their app. They are a scam.
Reply from Zealthy2026-05-02
Hi,
Thank you for reaching out to us. My name is Apple, and I’m one of the Care Coordinators at Zealthy. I’m happy to assist you.
To better help you, I attempted to locate your account using the email address provided, but I wasn’t able to find an account associated with it. To ensure we pull up the correct profile, could you please share the following details?
• Full name
• Phone number
• State
• Date of birth
Once we have this information, we’ll be able to assist you more effectively. If you have any questions in the meantime, please don’t hesitate to let me know.
Kind regards,
Apple
Care Coordinator
Zealthy
The website is so easy, it’s self explanatory and it doesn’t take much time. I’ve lost a lot of weight, fast. My husband says I look amazing! I definitely recommend anyone that needs to loose weight to go through Amex. The costumer service is amazing.
Reply from Zealthy2026-04-30
Hi DeAnn, so happy to hear this. Glad the site felt easy to use and that you’ve seen such great results so quickly. It’s also wonderful to know you’ve felt supported by the team along the way. Thanks for sharing your experience with us! If you ever need anything or have questions in the future, please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you ever need assistance, you can always reach out right away. Thank you!
Stay clear of this company! They start out strong and then crickets! No response to calls or message through portal. Sent a incident report including pictures of broken vial. They conveniently didn't get the pictures and then said it was past the time for review of incident. Prepaid for 6 months. What a waste of time and money. And they never responded when I was a non responder. Find a more dependable company
Reply from Zealthy2026-05-01
Hi Sherri, we’re really sorry this was your experience. Starting off strong and then feeling left without support, especially after reporting a broken vial and not getting a response in time, is understandably frustrating. We hear your concern about the lack of follow-up and how the situation was handled, and we sincerely apologize for that. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you
The first few months I had a great experience, but now for the last eight weeks, I have felt like I have been on the back burner
After 25 messages over the last six weeks and eight phone calls I have not had anyone respond to me yet. They are really good at taking your money, but if there is a problem with your order, it might take a while to get it figured out.
Reply from Zealthy2026-04-30
Hi Dylan, we’re really sorry this has been your experience. Going from a great start to feeling pushed aside, especially after 25 messages and multiple calls with no response, is understandably upsetting. We hear your concern about delays when something goes wrong, and we apologize for the lack of follow-up and support. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you ever need assistance, you can always reach out right away. Thank you!
Hi there, so happy to hear this has been an awesome experience for you. That really means a lot to us. We’re glad everything has been going smoothly and that you’re feeling good about your journey with us. Thanks for taking the time to share your feedback! If you ever need anything or have questions in the future, please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you ever need assistance, you can always reach out right away. Thank you!
Hi Brooke, really glad to hear this. Happy that the service felt both helpful and quick for you. That’s exactly what we aim for, and we appreciate you sharing it. If you ever need anything or have questions in the future, please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you ever need assistance, you can always reach out right away. Thank you!
Everyone has been very helpful and accommodating when I request something or ask questions
Reply from Zealthy2026-04-29
Hi Sandra, really glad to hear this. Knowing the team has been helpful and accommodating whenever you’ve had questions or requests means a lot to us. That kind of support is exactly what we aim to provide, so we appreciate you sharing your experience. If you ever need anything or have questions in the future, please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you ever need assistance, you can always reach out right away. Thank you!
Operating under fitrx I paid for a 3 month supply of medication they send me one month and continue to state they sent me the full amount. Secondly they charged me an additional $200 membership fee. I have called and been contacted by the lowest bidder third would customer service agents that do not attempt to help at all. Not trust worthy.
Reply from Zealthy2026-04-27
Hi Andy, sorry you ran into this. Getting only part of your product order, being charged an extra membership fee, and then not feeling helped when you reached out is understandably frustrating. We also hear your concern about being told different things regarding what was sent, and we apologize for the confusion and poor support you experienced. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you.
So far my experience has been very positive this company is not pushy and they just want what is best and try and make it available to you at a decent price. I greatly appreciate it.
Reply from Zealthy2026-04-27
Hi Pique, really glad to hear your experience has been positive and that you’ve felt supported without any pressure. It’s great to know the pricing and care approach have been working well for you. That means a lot to us. We appreciate you sharing this! If you ever need anything or have questions in the future, please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you ever need assistance, you can always reach out right away. Thank you!
Difficult at best.
I have found communication difficult. Whether it's by phone or email, it's not a pleasant experience.
Reply from Zealthy2026-04-28
Hi Lara, sorry to hear this. When reaching out by phone or email feels difficult and unpleasant, it makes everything harder than it should be. We understand your frustration and apologize that communication hasn’t been a better experience. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you
Ordering is very easy and weight loss was easy. I could just eat three times a day and was never sick. Awesome program... Also there is always someone there to help!
Reply from Zealthy2026-04-27
Hi Elizabeth, so glad to hear this, easy ordering, steady weight loss, and feeling well throughout makes a big difference. We’re also happy our team has been there to support you when needed. Thanks for sharing your experience! If you ever need anything or have questions in the future, please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you ever need assistance, you can always reach out right away. Thank you!
Loving my results. This company has help me reach some goals with plenty of support and ease of refills.
Reply from Zealthy2026-04-27
Hi Susan, love hearing this, so glad you’re seeing results and that the support and easy refills have helped you stay on track with your goals. Thanks for sharing your experience with us! If you ever need anything or have questions in the future, please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you ever need assistance, you can always reach out right away. Thank you!
Hi Michelle, That’s amazing to hear, dropping 8 lbs in just two weeks is a big milestone! We’re so glad it’s working for you and that you’re seeing real results already. Thanks for sharing your progress with us! If you ever need anything or have questions in the future, please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you ever need assistance, you can always reach out right away. Thank you!
If I could give 0 stars I would. It is impossible to cancel membership! I had to close my bank account so I wouldn't be charged anymore. Originally I signed up because I was looking for prices, I did not want a membership. They automatically withdraw your money and they don't send any emails or texts to let you know they are doing this. They have charged me over $700 already!!! and I have not used a single product or service from them. This is THE WORST SCAM I have ever been a victim of. DO NOT TRUST THIS COMPANY
Reply from Zealthy2026-04-24
Hi Yaureli, we’re really sorry you went through this. Being charged repeatedly when you didn’t intend to sign up for a membership, not receiving notifications, and struggling to cancel is incredibly frustrating. We understand why that led you to take drastic steps, and we sincerely apologize for the stress and inconvenience this has caused. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you
It is difficult to get refills monthly if your insurance will pay for your medication. Their website experiences difficulties all the time and says “Whoops refresh the page” over and over. If you call the Customer Service line you have to pick the correct option of the day/night - usually the one option that works only is for New Patients (wonder why). For all other options when choosing you are put on an eternal hold or an eternal loop of the same message.
My guess is they do not make enough Money on insurance paid customers to even fool with them. And the money is made in the compounding….
Good luck!
And the email address given to help isn’t even valid - all you can do is laugh at the chaos!!!!
Reply from Zealthy2026-04-24
Hi Lana, we’re sorry you’ve had such a frustrating experience. Having trouble getting refills covered by insurance, running into repeated “Whoops, refresh” errors, and not being able to reach support when you need it is incredibly frustrating. That’s not the level of access or reliability we aim to provide, and we sincerely apologize for the inconvenience this has caused. Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you
Overall great experience. The medicine came very quickly.
Reply from Zealthy2026-04-24
Hi Malcolm, Great to hear this went smoothly for you and that your product arrived quickly. That reliability really matters, and we’re glad we delivered that for you. Thanks for taking the time to share it! Please feel free to email [email protected] with the Subject Line "TrustPilot-Jojie". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. If you ever need assistance, you can always reach out right away. Thank you!
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