Good checkout system in the app
Good checkout system in the app, great customer support team!
About GUNNAR Optiks
Data updated- Website
- gunnar.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 47 reviews
- Replies to negative
- 12% (7/57)
Do you own GUNNAR Optiks? Claim this profile for free and start replying to reviews.
About this business
GUNNAR computer and gaming glasses are engineered to eliminate digital eye strain and block blue light. Get rid of constant headaches, improve your productivity and gaming performance with GUNNAR Blue Light Glasses.If you would like any additional information, assistance, or need to reach out to our support team, please proceed to our contact page or email us at [email protected].
Written by the business, not verified by us.Is GUNNAR Optiks legit?
GUNNAR Optiks (gunnar.com) has a 3.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 12% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-02.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the stylish designs, comfortable fit, and the exceptionally high quality of materials used across their eyewear collections. Many people also appreciate the prompt professional assistance and the wonderfully smooth ordering process when purchasing corrective lenses. However, some people mentioned experiencing frustrating shipping delays and packages that ultimately failed to arrive on time. Consumers additionally reported significant difficulties dealing with unhelpful customer support when attempting to process returns, exchanges, or refunds. A few reviewers also encountered frustrating product defects, such as blurry lenses or receiving completely incorrect items.
Auto-generated from all reviews of this business. For reference only.What people say
Amazing variety
The variety of glasses Gunnar makes is amazing. They all look very distinctive. I snared what I'd call a highly-functional pair (blue blocking) when they were on sale, and was very happy. I actually wear them over "readers" when appropriate, and they're very comfortable.
LOVE THEM
I bought one pair for the computer (+1) and regular ones for TV because I have dry eye. LOVE THESE GLASSES!
No longer experiencing eye strain or headaches
I work in IT, and spend a lot of time looking at computer screens. I have always experienced systems strain and headaches at the end of my work day. Decided to give Gunnar glasses a try after being recommended from various online content creators. Definitely worth the money, headaches are gone, no more eye strain, truly a game changer.
Shoutout Terry from Customer Service!
I ordered during thanksgiving / Holiday season & amongst the California Fires. Terry from Customer service was courteous, informative and assured me on a timely fashion the status of my order. I am happy to have invested in these Amber glasses, I really have been enjoying the look and feel of them. They really do reduce eye strain if you work at night.
Wrong frames
Ordered a pair of glasses in December 2024 for me on my husband’s account. Barely received them this evening and they were completely wrong. The frames were not the ones I ordered and the lenses were incorrect as well. Sent an email letting them know and waiting on a response. They are prescription and needed badly.
Don't have my glasses yet after 45 days.
Don't have my glasses yet after 45 days. Ordered without an issue, provided my Rx within 3 days. No updates provided till I reached out after 30 days from date of order. Told it would be 4-5 weeks from date of order not 2-3 weeks as quoted. I baulked at this and was told that was an automated typo and it was 2-3 days till they shipped. Waited 3 days, no contact by Gunnar. So I emailed again --- no response. 3 more days later told they shipped through an automated email. Shop.com had no updates at any point. I can only hope the glasses are better than the service used to create them. Hopefully I won't need to use the warranty, I can imagine already the frustrations.
Failed customer service
very slow customer response and support to issues, especially to new customer trying out the product
Easy website
Easy website, good descriptions and love your product.
$30 Shipping Is Crazy Stuff
I love your product and have another pair I bought off Amazon years ago that I still have and use, but it’s INSANE that I added a $45 pair of glasses and when I got to checkout it was $85 - charging $30 for shipping is just unethical, and I almost cancelled my purchase. In the end I bought a $10 case that I didn’t need or want to qualify for “free shipping”, but the obvious upsale has soured your brand for me. The product is good, the shady business practices are not.
It took a very long time to get my…
It took a very long time to get my prescription glasses. They were nice enough to ship them 2nd day air once they were completed. I actually got my insurance reimbursement before I got the glasses.
Another satisfied customer…
The glasses arrived when they were supposed to and the look and feel great.
Website is good but requesting filter for nose pieces
Website is good, but I was hoping to be able to quickly find the glasses that had the solid nose-piece (instead of those small rubber pieces that put impressions in my nose). Would be great if they added a filter that separated the types of nose pieces. Also, I would have liked to see more colors instead of mostly black and gray crystal (that gray crystal is beautiful though). And more variety in colors for the readers too. I have two pair of gunnars and love them both. They are comfortable and do a good job when I work on the computer all day.
You guys take 5+ weeks to make Rx…
You guys take 5+ weeks to make Rx glasses. That is NOT acceptable. When people NEED Rx glasses to see the world and function.
I still don’t have the package
I still don’t have the package. UPS said it would be delivered today and after 30 mins on the phone they have no update. They think it’s still in California. They have NO ETA. DONT USE UPS!
I already own gunnar glasses and I've…
I already own gunnar glasses and I've enjoyed them so much Ive decided to grab some more because I think you guys deserve more support. Keep up the good work I love the gameing themed glasses fallout overwatch ide love to see some witcher themed glasses as well anyway it was a good experience
The shipping experience has been good…
The shipping experience has been good so far and the platform allows you to buy easily.
Perfect 👌 fast shipping and quality…
Perfect 👌 fast shipping and quality product.
You sent me your stupid survey before I…
You sent me your stupid survey before I got my order, so: Didn't receive product I assume it won't work - otherwise u would have sent it Sent me an annoying survey for a product I didn't receive. Overall score 0 out of 100!
Reply from GUNNAR Optiks2025-01-09
Hi TK, We are sorry you feel this way, it looks like you received your glasses 3 days after ordering and we hope you are enjoying them! Please feel free to follow up with us at [email protected] with any questions or concerns.
Shipping and delivery was fast
Shipping and delivery was fast, product even better than I had expected.
Sunglass Fix
Eyemart Express
StockX
Cool Frames
Pawn America
Stitch Fix
GlassesUSA
Très Chic