Welcome to incendioMagicWand.com – the home of the legendary Incendio Wand that lets you shoot real fireballs with a flick of your wrist. But that’s not all – here you’ll also find a wide range of unforgettable gift ideas for every occasion and for everyone you care about.
Written by the business, not verified by us.
Is Incendio Magic Wand (incendiomagicwand.com) legit?
Incendio Magic Wand (incendiomagicwand.com) (incendiomagicwand.com) has a 2.1 out of 5 rating on OK.one, based on 113 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. 67% of reviews are 1 star, a relatively high share; The business has replied to 45% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-27.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Many people experienced frustrating issues with unexpected monthly subscription fees and unexpected charges appearing on their credit cards without prior notification. Consumers also reported that items took weeks to arrive, suffered from extremely poor quality, and frequently failed to function properly right out of the box.
Some reviewers were happy with their purchases, noting that clothing items and decorative lamps felt wonderfully soft, comfortable, and created a cozy atmosphere at home. A few other people also felt that the online ordering process was straightforward and that their packages were delivered much quicker than expected.
Auto-generated from all reviews of this business. For reference only.
It took over 2 months to receive 2 wands, customer service was slow and really poor. Now I found that they have been billing my credit card $29.99 monthly without my approval or authorization. I never signed up for a subscription or monthly plan, I feel this company fraudulently has been stealing from me for 4 months, I have received no products, no email confirmations and or response from support.
The wands also don’t work, 1 was broken and the other did not work to how it was marketed and broke after a few uses. I do not recommend purchasing their products or buying anything from this company! They are a scam!
Reply from Incendio Magic Wand (incendiomagicwand.com)2026-05-07
Dear Amanda,
We’re sorry to hear about your experience and appreciate you bringing this to our attention. During high-demand seasons, shipping times can unfortunately be longer than usual, and we understand how frustrating delays can be.
We’d also like to note that we did not receive any direct contact from you regarding the faulty products. If you had reached out to our support team, we would have been happy to help resolve the issue with replacements or troubleshooting.
Regarding the billing concern, we take these matters seriously and would encourage you to contact our customer support directly so we can investigate and assist you further. Our goal is always to provide a positive experience for every customer.
Best regards,
IncendioMagicWand Team
This is a con website. The products did arrive... but they signed me up to a membership without consent. Just realised they've been charging me US$29.99 per month
Reply from Incendio Magic Wand (incendiomagicwand.com)2026-05-04
Hi Grant,
We’re sorry to hear about your experience and understand your concern.
Please note that any subscription or membership is clearly presented during checkout and requires customer confirmation before activation. That said, we’d be happy to review your case.
Please contact our support team with your order details so we can:
- Check your account
- Cancel any active subscription (if not already cancelled)
- Assist you further
We’re here to help resolve this for you as quickly as possible.
do not buy from this website. they scammed me off of a onesie that i purchased. not only did they take about a month to deliver, but i only received one out of the two onesies that i ordered, and when i went to complain about it they basically told me that it was the shipping service’s fault and didn’t offer any more help afterwards
Reply from Incendio Magic Wand (incendiomagicwand.com)2026-05-07
Hi Faith,
We’re sorry to hear about your experience. Unfortunately, we’re unable to locate an order under the name provided in this review. Please contact our support team at [email protected] with your order number and the full name used for the purchase so we can investigate this issue further and assist you properly. Our team will be happy to look into the missing item and work toward a resolution.
Best regards,
IncendioMagicWand Team
Sold defective 1 TB SD card, Won't honor return because past 10 day deadline. SD card won't retain stored files once PC has shut down. Didn't know about defect til weeks later when I went to retrieve a file. Seeing the same complaints now, these people shouldn't be in business.
A defective SD card should not have a deadline.
Reply from Incendio Magic Wand (incendiomagicwand.com)2026-05-07
Dear Bob,
We’re sorry to hear about your experience. Please note that our return policy allows 10 days after delivery for customers to inspect their order and report any issues. Unfortunately, we were contacted well after this timeframe had passed, so we were unable to process a return or refund in this case.
Best regards,
IncendiomagicWand Support Team
I ordered and paid for a watch. it arrived while I was on vacation. I arrived home, opened the package, and found that the watch did not work. I tried to return it, and was told that their ten day return policy had passed. guarantee, warranty?..same ten days. I will never do business with this company again.
Reply from Incendio Magic Wand (incendiomagicwand.com)2026-05-07
Dear Mike,
We’re sorry to hear about your experience. Please note that our return policy allows 10 days after delivery for customers to inspect their order and report any issues. Unfortunately, we were contacted well after this timeframe had passed, so we were unable to process a return or refund in this case.
Best regards,
IncendioMagicWand Team
They sent me a fake micro usb storage
Charged my card multiple times
Reply from Incendio Magic Wand (incendiomagicwand.com)2026-05-07
Hello!
We’re sorry to hear about your experience. Unfortunately, we’re unable to locate an order under the name provided in this review. Please contact our support team at [email protected] with your order number and the full name used for the purchase so we can investigate this issue further and assist you properly. Our team will be happy to look into the missing item and work toward a resolution.
Best regards,
IncendioMagicWand Team
Ordered SD cards that were supposed to be V30 speed. Cards say V30 on them however they do not operate at that speed rendering them useless. They refuse to make it right. Also I had to cancel my credit card because they tried to charge me $29 for nothing ordered. These people are crooks!
Reply from Incendio Magic Wand (incendiomagicwand.com)2026-05-07
Hello,
We’re sorry to hear about your experience. Unfortunately, we’re unable to locate an order under the name provided in this review. Please contact our support team at [email protected] with your order number and the full name used for the purchase so we can investigate this issue further and assist you properly. Our team will be happy to look into the missing item and work toward a resolution.
Best regards,
IncendioMagicWand Team
Much like other reviews, ordered well before Christmas, didn’t arrive until well after Christmas. One of the two Wands has worked ONE time, the other wand the button doesn’t even press. Completely useless and disappointing. On top of these wands being nothing more than paper weights, they have billed me $29.99/month since December without my approval. I went through my order and nowhere does it say anything about monthly charges. I have received zero communication about a subscription. STAY AWAY FROM THIS COMPANY! If it weren’t for them scamming me out of $120 I wouldn’t have even written a review, food for thought thieves.
Reply from Incendio Magic Wand (incendiomagicwand.com)2026-05-07
Hello Danielle,
We’re sorry to hear about your experience. Unfortunately, we’re unable to locate an order under the name provided in this review. Please contact our support team at [email protected] with your order number and the full name used for the purchase so we can investigate this issue further and assist you properly. Our team will be happy to look into the missing item and work toward a resolution.
Best regards,
IncendioMagicWand Team
Product arrived late and didn’t function as advertised. I bought it as a gift and it was a huge disappointment.
Reply from Incendio Magic Wand (incendiomagicwand.com)2026-05-07
Dear Hendrik,
We’re sorry to hear about your experience. Unfortunately, we’re unable to locate an order under the name provided in this review. Please contact our support team at [email protected] with your order number and the full name used for the purchase so we can investigate this issue further and assist you properly. Our team will be happy to look into the missing item and work toward a resolution.
Best regards,
IncendioMagicWand Team
Most horrible experience I’ve ever had with an online company. They do a lot of false advertisement & are very misleading. I bought a matching set shirts and pants once I received it, it was not what I ordered as advertised on google & their website. I notified the company to request a refund, they kept trying to offer me a partial refund, which I didn’t want I wanted 100% of my money back since the product was not what I ordered. Then I noticed another charge from this company on my bank statement. I reached out again and they said when you purchase a product from them you become a VIP member, which I was not aware of. Mind you I reached out to the company stating I don’t want to be a member I just want all my money back and I’m still waiting for some type of action from them. It’s been 3 weeks now and I’m still waiting. If the product was as advertised I would not have any issues but they falsely advertised something different and this is why I’m highly upset!!!
Reply from Incendio Magic Wand (incendiomagicwand.com)2026-05-07
Hi!
We’re sorry to hear about your experience. Unfortunately, we’re unable to locate an order under the name provided in this review. Please contact our support team at [email protected] with your order number and the full name used for the purchase so we can investigate this issue further and assist you properly. Our team will be happy to look into the missing item and work toward a resolution.
Best regards,
IncendioMagicWand Team
I bought a terabyte micro SD card from Indendio Magic Wand. It didn't work. When I requested a refund they told me I had to make a video of the sd card. That's f'n stupid to make customers do your quality control, but I did it anyway, and they still refused to give me a refund. They didn't even watch the video. It is on my Youtube account and I can see the number of views it has had: 0. AND... they also tried to charge my credit card AGAIN after all of this and I had to change my card number, which was a pain the ass. Scam business - Do not buy anything from them!
Incendio Magic Wand's response below is BS. They didn't even watch the video! Just look at their other reviews here on Trustpilot. They are not a good business and they will rip you off.
Reply from Incendio Magic Wand (incendiomagicwand.com)2026-05-07
Dear Jeremy,
We’re sorry to hear about your experience. As part of our warranty and returns procedure, we ask customers to provide evidence of the issue so our Returns Department can properly review the case. Unfortunately, based on the review results, we were unable to approve a refund in this case.
IncendiomagicWand support team
I have never got my order yet. Is this fraud or what? Where is my package?
Reply from Incendio Magic Wand (incendiomagicwand.com)2026-05-04
Dear Vicky,
I’m sorry for the late response.
According to the tracking information, the package was marked as delivered on April 9, 2026.
If you still haven’t received it, please check with people around the delivery address or your local mailbox/parcel point. If it still cannot be found, let me know and we can investigate it further together.
Best regards,
IncendioMagicWand support team
Absolutely horrible experience. First off, when I bought the wand as a present, it did not work very well at all and after a day and a half of trying to get it to work, the most I could get was a little spark coming out of it. The real problem though that I only recently found out was they have continued to charge me $30 every month since the initial purchase for seemingly no reason. When asking their customer support, they say that every purchase gives you a VIP membership which gives you a great offer on the rest of their site. I never asked or accepted such an offer, and it's clear they wish to take advantage of the customer. Upon looking at the section of the site that even mentions it, no price is mentioned, and the "membership" is not listed anywhere on your account.
Scam, dishonest by hiding monthly subscription fee. Signed up for getting emails when I placed an order and didn't know that meant a monthly fee. I contacted them and asked for a refund and this is the response that I received. "When placing an order on our website, you are automatically become a member of the Incendio VIP Club". What?? All I did was place an order for an item that cost $45 and ended up costing $75 because I was charged a monthly subscription. My order took over 2 weeks to arrive and on my next credit card statement, I noticed the monthly fee.
Just give a refund when you are contacted by people that didn't want a subscription. You make your money by scamming people. Don't buy from them.
I ordered a dress. It took 3 weeks to receive it. I paid extra for tracking shipping which was a joke. The dress itself was nothing like the photo. I literally laughed out loud. To make things even worse the company charged my bank account a month later for an unknown reason. I had to cancel my debit card. FYI…I actually paid for my purchase via Applepay. Buyer beware!
They will charge you monthly after you make 1 purchase
Yet another person tricked into their SCAM $29.99 per month charge for some ridiculous service that doesn't exist. Complete scam. Dirtbags. They've hit me for $30 5 months in a row and I just realized it.
Wands arrived but faulty, and I just found that I’ve been signed up to a recurring monthly subscription that wasn’t agreed to nor wanted.
You try to cancel it and there’s no way to do so on their website.
Absolute scam. Avoid.
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