Welcome to incendioMagicWand.com – the home of the legendary Incendio Wand that lets you shoot real fireballs with a flick of your wrist. But that’s not all – here you’ll also find a wide range of unforgettable gift ideas for every occasion and for everyone you care about.
Written by the business, not verified by us.
Is Incendio Magic Wand (incendiomagicwand.com) legit?
Incendio Magic Wand (incendiomagicwand.com) (incendiomagicwand.com) has a 2.1 out of 5 rating on OK.one, based on 113 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. 67% of reviews are 1 star, a relatively high share; The business has replied to 45% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-27.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Many people experienced frustrating issues with unexpected monthly subscription fees and unexpected charges appearing on their credit cards without prior notification. Consumers also reported that items took weeks to arrive, suffered from extremely poor quality, and frequently failed to function properly right out of the box.
Some reviewers were happy with their purchases, noting that clothing items and decorative lamps felt wonderfully soft, comfortable, and created a cozy atmosphere at home. A few other people also felt that the online ordering process was straightforward and that their packages were delivered much quicker than expected.
Auto-generated from all reviews of this business. For reference only.
I placed an order and after a while, I never heard anything and then I got a message saying that the package couldn’t be delivered and so when I contacted them, they gave me a runaround about the address and I put the right address in there, but somehow the ZIP Code was changed and was one number off which it still would’ve came to my town. Customer service would not tell me where I can pick up my package and said because I gave them the wrong address in which I did not that I would not be refunded my money or my package be sent to me. They never tried to deliver my package in the first place.
Reply from Incendio Magic Wand (incendiomagicwand.com)2026-07-07
Dear Customer,
It's important to note that customers enter their shipping address during the order placement, and it's their responsibility to ensure its accuracy before shipment.
Best regards,
IncendioMagicWand Team
Be very, very careful dealing with this company. I ordered what I thought was a pair of HOKA running shoes. When they arrived, the logo was NOKA, not HOKA (I wonder if the HOKA people know of this knock-off.) Incendio refused my request for a refund, referring me to their refund policy, which doesn't allow returns unless the product is damaged.
Who, I ask you, checks a company's refund policy when placing an order? Try nobody (or maybe very few people). Why? Because we've all been conditioned to rely on the good graces of the entities we order from. In years of ordering products and services on line, I have never been denied a return for any reason. Now, I have. I've blown $69.99 on a pair of shoes I will most likely donate to Goodwill or St. Vincent DePaul.
If you're intent on ordering something from this company, make damn sure it's exactly what you want and have no plans to return it. If you attempt a return in circumstances like mine, you'll lose out, just like I did.
Reply from Incendio Magic Wand (incendiomagicwand.com)2026-07-07
Thank you for your feedback.
We are sorry to hear that you are disappointed with your purchase. However, the product listing clearly stated the item's name, and the product shown in the photos matched exactly what was offered for sale. At no point was the item advertised as a HOKA product.
We encourage all customers to carefully read the product title, description, and review the photos before placing an order to ensure they are purchasing the correct item.
Regarding your return request, our return policy is clearly available on our website prior to purchase. By placing an order, customers agree to these terms. As the item received matches the product that was ordered and is not defective, it does not qualify for a return under our policy.
We appreciate your understanding.
There is a $29.99 subscription that is not mentioned anywhere on their website, you cannot cancel the subscription and you cannot get a hold of anyone. When you buy a wand from this company there are no services provided whatsoever. Not sure what this charge is for but they scammed me for $174.00 and the wand DOES NOT WORK! Order #72974 from Incedio Magic Wand. All charges are stated on my cc.
Reply from Incendio Magic Wand (incendiomagicwand.com)2026-06-15
Dear customer, unfortunately, we were unable to identify you or your order based on the name provided on Trustpilot, and you haven’t shared any order details despite our request. Because of this, we can only assume that you may have either placed an order for a similar product from a different store or haven’t placed an order at all.
If you are indeed our customer, we’d still be more than happy to look into this and assist you. Please reach out to our support team at [email protected] so we can help resolve the issue.
Best regards,
IncendioMagicWand Team
The small lamp looked simple at first but wow it changed the whole room mood. Soft glow, cozy feeling, exactly what I wanted.
Reply from Incendio Magic Wand (incendiomagicwand.com)2026-06-09
Hi Susan,
Thank you for your wonderful review! We're delighted to hear that the lamp created the cozy atmosphere you were looking for. It's amazing how a small touch can completely transform a room. Enjoy your new space!
Best regards,
IncendioMagicWand Team
Don’t use this company! You’ll find you’ve joined up to a monthly subscription that you DIDN’T sign up for! I was charged two months, I managed to get my card company to cancel any further payments. But I’m still out of pocket. A VERY costly £8 fan I purchased!
Reply from Incendio Magic Wand (incendiomagicwand.com)2026-06-11
Hi Wendy,
We're sorry to hear about your experience. Please note that any membership or subscription requires customer consent during checkout and can be cancelled at any time by contacting our support team. We encourage customers to reach out to us directly so we can review their account and assist with any concerns regarding charges or subscriptions.
Best regards,
IncendioMagicWand Team
The wand was honestly better than I expected..... took it out, turned it on and it worked right away. with no annoying setup.
Reply from Incendio Magic Wand (incendiomagicwand.com)2026-06-05
Dear Dayan,
Thank you for your review!
We're thrilled to hear that the wand exceeded your expectations and worked right out of the box. We designed it to be as simple and enjoyable to use as possible, so it's great to know you appreciated the hassle-free setup. We hope you continue to enjoy it!
Best regards,
IncendioMagicWand Team
Total Scam, they have been taking $29.99 out of my account for months. I have no idea what this is for.
Criminals
Reply from Incendio Magic Wand (incendiomagicwand.com)2026-06-09
Dear customer, unfortunately, we were unable to identify you or your order based on the name provided on Trustpilot, and you haven’t shared any order details despite our request. Because of this, we can only assume that you may have either placed an order for a similar product from a different store or haven’t placed an order at all.
If you are indeed our customer, we’d still be more than happy to look into this and assist you. Please reach out to our support team at [email protected] so we can help resolve the issue.
Best regards,
IncendioMagicWand Team
They fraudulently charge my card $39.99 monthly, as a membership that I never signed up for. Reading other reviews, show that this is likely their scam. Seems as if you purchase anything from their website, you will automatically be charged every month without your consent. I see they also respond to your bad review, claiming, that it states clearly when you are checking out that you are approving a membership. That is also false. I would like to see the proof & exact location where I signed up for a membership. Because that is a LIE. If hundreds of people are saying this company scammed them in the exact same manner, no amount of denying these accusations should save their reputation.
Reply from Incendio Magic Wand (incendiomagicwand.com)2026-06-03
Dear customer, unfortunately, we were unable to identify you or your order based on the name provided on Trustpilot, and you haven’t shared any order details despite our request. Because of this, we can only assume that you may have either placed an order for a similar product from a different store or haven’t placed an order at all.
If you are indeed our customer, we’d still be more than happy to look into this and assist you. Please reach out to our support team at [email protected] so we can help resolve the issue.
Deception Selling Practices and Poor Customer Service
The company is very good at hiding bad reviews. I used their website, plenty of positive reviews and placed an order. I received used product that did not power on, but what is worse is when i scanned the QR to install the camera software, I was taken to a app asking for $70 to install camera detection software. It took a while to get out of the process without losing additional money. I would say the company is a scam or installing malware. When I emailed the company, they told me they will not process a refund even if their product is useless (their words). When i started digging further for info on the company, I came across TrustPilot reviews and the all seem similar. The company tried to send me another app and also replace the non-working cameras, but I don't trust the company with the mis-directing QR codes and request of payment for services not requested.
Reply from Incendio Magic Wand (incendiomagicwand.com)2026-06-05
Dear customer,
Unfortunately, we were unable to identify you or your order based on the name provided on Trustpilot, and you haven’t shared any order details despite our request. Because of this, we can only assume that you may have either placed an order for a similar product from a different store or haven’t placed an order at all.
If you are indeed our customer, we’d still be more than happy to look into this and assist you. Please reach out to our support team at [email protected] so we can help resolve the issue.
Best regards,
IncendioMagicWand Team
This company is a sham. They provide an email address and a phone number for Customer Service but they do not contact you in return for your contact to them. I have emailed them and called multiple times and have received. No contact in return. They do not make it clear that they are signing you up for a “membership“ and then the next month you get a $30 charge cancellation of the membership is easy but they just do not tell you that you’ve been signed up for a membership and they do not contact you ahead of the membership charge.
Reply from Incendio Magic Wand (incendiomagicwand.com)2026-06-02
Hello!
When placing an order on our website, you automatically become a member of the Incendio VIP Club, which includes High Priority Customer Service and a permanent 60% discount* on all products in our store.
If you experience any issues accessing your account or activating your discount, please reach out to our support team.
If you wish to cancel your membership, you can contact us here or do so directly through your VIP Club account.
Best regards,
IncendioMagicWand Team
The website has a reviews feed front and center. Reading through a couple the fourth one down says, "got this for our game room. The coin operated function works great." For a laser pointer...
Reply from Incendio Magic Wand (incendiomagicwand.com)2026-06-01
Dear customer,
Unfortunately, we were unable to identify you or your order based on the name provided on Trustpilot, and you haven’t shared any order details despite our request. Because of this, we can only assume that you may have either placed an order for a similar product from a different store or haven’t placed an order at all.
If you are indeed our customer, we’d still be more than happy to look into this and assist you. Please reach out to our support team at [email protected] so we can help resolve the issue.
Best regards,
IncendioMagicWand Team
Never received any product or service from them and still being charged for it. Scam.
Reply from Incendio Magic Wand (incendiomagicwand.com)2026-05-26
Dear Elizabeth,
According to the tracking information, the order was successfully delivered. If you need any additional details or assistance regarding the shipment, please feel free to contact us directly and we will be happy to help.
Best regards,
IncendioMagicWand Team
Unauthorized $29.99 membership that is impossible to cancel
I bought 2 items from them back in March. The quality was bad, but they were relatively cheap so ok. However, when I purchased these two items, there was no mention of a $29.99 subscription anywhere during checkout. 2 months later, I get a notification at midnight about a charge I do not recognize. I check my account and there was another one in April.
When logging in their website, my single purchase entry has no membership mention and there is no way to cancel the membership in their website anyway. Do not buy from these scammers.
Now I have to cancel my card.
Reply from Incendio Magic Wand (incendiomagicwand.com)2026-06-01
Dear customer, unfortunately, we were unable to identify you or your order based on the name provided on Trustpilot, and you haven’t shared any order details despite our request. Because of this, we can only assume that you may have either placed an order for a similar product from a different store or haven’t placed an order at all.
If you are indeed our customer, we’d still be more than happy to look into this and assist you. Please reach out to our support team at [email protected] so we can help resolve the issue.
Best regards,
IncendioMagicWand Team
Ordered a nights Templar cloak was cheap Chinese crap ….THEN THEY SIGN YOU UP FOR AUTOMATIC SUBSCRIPTION 29£ just come out my bank FRAUD SQUAD HERE WE COME …AVOID THESE CRETINS LIKE THE PLAUGE
Reply from Incendio Magic Wand (incendiomagicwand.com)2026-05-18
Hello,
We are sorry to hear that you are dissatisfied with your experience.
However, we would like to clarify that we do not add customers to any subscription service without their consent. Any additional charges would only occur if a subscription or membership option was knowingly selected during checkout.
We also take accusations of fraud very seriously. Our products and services are provided as described on our website, and our support team is available to assist with any concerns in a professional manner.
If you believe there has been a billing error, please contact our support team directly with the relevant details so we can review the matter further.
Best regards,
IncendioMagicWand Team
Scam website will send you the item but in purchasing you sign up for a $55 membership without your knowledge and they charge you for it.
Reply from Incendio Magic Wand (incendiomagicwand.com)2026-05-18
Hello,
We’re sorry to hear about your experience. Unfortunately, we’re unable to locate an order under the name provided in this review. Please contact our support team at [email protected] with your order number and the full name used for the purchase so we can investigate this issue further and assist you properly. Our team will be happy to look into the missing item and work toward a resolution.
Best regards
Bought the mini wi fi camera as a joke gift and it weirdly became the thing everyone kept passing around all night.
Reply from Incendio Magic Wand (incendiomagicwand.com)2026-05-14
Hi Lebo,
Thanks so much for your review! We love hearing that the mini WiFi camera turned into a fun surprise and ended up being shared and enjoyed throughout the night. Sounds like it made for a memorable moment!
Best regards,
IncendioMagicWand Team
Their return policy requires you to contact them within 10 days of delivery so I did contact them within 3 days of delivery over a defective device (a bad microSD card). They asked for proof so I sent them a screen recording of the device failing to accept a document transfer and a screenshot of the pictures that it ruined.
When I transferred my photos to their cheap SD card, it made all the images black and white stripes or pink and green stripes or just solid gray or black squares. I sent the screenshot of these corrupted photos.
When I tried to transfer text documents to their cheap SD card, the SD card would not even accept the transfer. I sent a screen recording of this happening.
Then they rejected my return/refund and provided no reason or excuse for doing so.
I don't believe that there is a real person named briar at their email address and it is an AI bot because it will not have a normal conversation or explain anything and just repeats the same old generic script.
Plus when you call their phone number it is another AI bot recording that hangs up on you.
Reply from Incendio Magic Wand (incendiomagicwand.com)2026-05-15
Hi Michael,
Thank you for your feedback.
We are sorry to hear about your experience and understand your frustration. However, after a full review by our returns department, the decision was made not to issue a refund in this case as the request did not meet the requirements of our return policy.
All return requests must be assessed based on the provided evidence and policy conditions, and in this instance the case was concluded accordingly.
We also want to clarify that all communication is handled by real members of our customer support team, and we are always here to assist within our working procedures.
We appreciate your understanding.
Best regards,
IncendioMagicWand Team
Reply from Incendio Magic Wand (incendiomagicwand.com)2026-05-07
Dear Nina,
Thanks so much for the great feedback! We're thrilled to hear the checkout process was smooth and easy for you. We appreciate your support and look forward to seeing you again soon!
Best regards,
IncendioMagicWand Team
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