Infimobile

Devender SharmaUnited States · 1 review · Experienced 2026-07-02 · Posted 2026-07-03

I would like to sincerely appreciate Henry

I would like to sincerely appreciate Henry, Customer Service Executive, for his outstanding support. He helped me a lot in resolving my order issue and also guided me through the Port-IN service smoothly. Henry explained the entire process step by step with great patience and clarity, which made it very easy for me to understand. Because of his guidance and support, I was successfully able to port my number to Infimobile without any hassle. His professionalism, clear communication, and dedication to helping customers truly stand out. @Henry thank you very much for resolving my issue in such a short time. Your support is highly appreciated. Keep up the great work!

ryan leeUnited States · 1 review · Experienced 2026-07-02 · Posted 2026-07-03

good service

Jack with Infimobile did a great job of…

Jack with Infimobile did a great job of resolving my very difficult situation. I wrote a short review for Infimobile. I want to expand that I have been using the service for 4 years now. I have had several challenges with my phone and difficulties caused by me or my equipment or something not associated with the company. Infimobile has been absolutely outstanding in customer service and outstanding to solve problems created by me and my equipment. I overly highly recommend this company for cell phone service. I have caught and had communication with many of their personnel and each and everyone is very knowledgeable, smart, empathetic, and problem solvers. I now have five telephone numbers with this company and the customer service is excellent, and with fabulously low pricing which makes it a win-win-win opportunity for whoever uses this service.

Very happy with customer support today!

I called twice today and spoke to Frank both times. I had a locked phone issue that he was able to help me figure out. Frank was very patient with me and held the line a couple of times while I figured things out on my end. Frank needs a promo!

Corrine TsaiUnited States · 1 review · Experienced 2026-07-02 · Posted 2026-07-02

Quick response and great customer…

Great Customer Service. I have been with them for three years.

Arthur LavinskyUnited States · 2 reviews · Experienced 2026-06-30 · Posted 2026-07-01

Terrible Company. Refuses to activate my purchased Sim card

Absolutely dishonest company. I purchased my 1 year physical sim card from Nellis Auctions, which is a seller for Amazon returns. When I tried to register it, it requires an invoice number from either the Infimobile website, Amazon, or Temu. Since I bought it at a different site, there was no invoice number that worked. I called their phone number which put me on hold forever before disconnecting me. That's unacceptable. I then tried the chat feature for customer service and they were absolutely no help. I was willing to send Infimobile my receipt for the auction (again from an authorized seller for Amazon) and they said that they can't do anything about it. They said they were "protecting their customers"! From what? Nothing on the packaging says that it must have been purchased at these places for a successful activation. I see this is a real rip-off and am deeply disappointed. Infimobile gets an "F" in my book.

I was very pleased with the help I received.

I was very pleased with the help I received from David at infimobile. He was pleasant and kept good communication. We even started the chat on my phone and we had to switch to my computer and he made it work out so I didn't have to switch from him when I had to restart the phone. It took a bit of time, but over the years making a change to from one carrier to another always seems to have hiccups. I would totally recommend and do commend David for sticking to it, asking to help by escalating my issue at hand and continuing to help to finish up the update and change. So happy. :)

Muhammad Azmeer WaqarUnited States · 1 review · Experienced 2026-07-01 · Posted 2026-07-01

I had a great experience with infi…

I had a great experience with infi mobile support as they helped me promptly snd resolved my issue. My support Frank was awesome and helped while being polite and extremely nice. Thanks

Mohanraj JayasankarUnited States · 1 review · Experienced 2026-07-01 · Posted 2026-07-01

I am very happy with the service…

I am very happy with the service provided by Frank (Customer service team member) for guiding and helped me to change the esim from old device to new device. there was a struggle with me over the app and hence frank was able to find the issue and escalated to the internal team which solved the issue. now I am able to use the new device by enabled the esim in it. Once again thank you very much. Also infimobile is having good offers and signal quality in most places.

Corey KelleyUnited States · 1 review · Experienced 2026-06-29 · Posted 2026-06-30

Henry was my customer services guy he…

Henry was my customer services guy he was great & very helpful & very patient with me & my confusion of technology lol. But he was great

Great customer service

I had a short question about the website and finding my way around it. Frank was very helpful and patient and polite. He was knowledgeable and got to my issue immediately. He was very gracious when I admitted my knowledge was lacking. Your team is exceptional and all have displayed excellent customer service. Always a pleasure to work with people like Frank! Dana

Offgrid Steve Off-Grid LivingUnited States · 1 review · Experienced 2026-06-28 · Posted 2026-06-30

If I could give 10 stars I would

If I could give 10 stars I would. My whole family is now on infimobile. Perfect service! Thanks!

Lakshmi ReddyUnited States · 1 review · Experienced 2026-06-29 · Posted 2026-06-29

Thank you

Thank you, Jacob and Jack, for your excellent support. You both showed great expertise and were instrumental in resolving this issue. After spending hours on the phone and chat yesterday without success with other support team members, the alternative solution you provided this morning fixed the problem immediately. It was an awesome experience. Keep up the great work!

Eric DongUnited States · 1 review · Experienced 2026-06-29 · Posted 2026-06-29

Frank!

Frank was top tier in helping me with my questions regarding my monthly cycle issues and he really stuck with it the entire time good job Frank!

Extra fees to transfer esim, never saw this before with other carriers

[New Updates] They charge fees to transfer esim to another device. Even if your phone was broken and need a simple esim transfer. There's no cost to transfer esims in theory so be careful if you don't expect that charge.

Jack was very helpful in resolving a…

Jack was very helpful in resolving a transfer issue.

Great Service

Alex was extremely helpful in getting my sim activated. Even though i did not know there was a 60 days activation limit. Alex was able to activate a package I bought 6 months ago. Alex was Very patient, humble and professional. Two thumbs up. Will recommend to friends.

Srini vasUnited States · 1 review · Experienced 2026-06-27 · Posted 2026-06-27

Jack was really helpful and made it…

Jack was really helpful and made it easy to renew my plan.

Excellent Customer Support by Alex

I would like to sincerely appreciate Alex, Customer Service Executive, for his outstanding support. He helped me a lot in resolving my order issue and also guided me through the Port-IN service smoothly. Alex explained the entire process step by step with great patience and clarity, which made it very easy for me to understand. Because of his guidance and support, I was successfully able to port my number to Infimobile without any hassle. His professionalism, clear communication, and dedication to helping customers truly stand out. @Alex, thank you very much for resolving my issue in such a short time. Your support is highly appreciated. Keep up the great work!

Daryl PiccoloUnited States · 1 review · Experienced 2026-06-24 · Posted 2026-06-25

Called to ask about shipping

Called to ask about shipping. She tracked the package and solved my issue. She also told me how to port over my existing number, so that helped too.