Dedicated to transforming the way individuals commute, Jasion is founded to provide everyone with their 1st eBike that beyond expectations. With a passion for innovation and sustainability, Jasion is rising as a trusted brand by tens of thousands riders.
Written by the business, not verified by us.JasionBike (jasionbike.com) has a 3.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 30% give 1 star; The business has replied to 94% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
Reviewers had a great experience with this company. Customers truly love the high-quality design, frequently mentioning that the electric bikes feel exceptionally sturdy, remarkably powerful, and very fun to ride on daily trips. Many people also appreciate the straightforward assembly process, intuitive instructional videos, and impressively fast shipping times that exceed expectations. However, some reviewers were not happy with customer support and reported frustrating delivery delays or missing components upon arrival. A few consumers mentioned experiencing ongoing issues with broken parts, unhelpful communication, and long waiting periods when seeking warranty assistance. These individuals found it difficult to get timely solutions for their defective equipment.
Auto-generated from all reviews of this business. For reference only.I have had great response and support from customer service. I have only communicated by email but the response shows up the next day. I have only about 60 miles on the bike so far but I really like the way it performs. The couple times I had issues, customer service was quick to reply and offered to help or replace an item if needed.
Got a revolt pro (Green) back in Dec 2025. Was very happy with the quality and the performance but I had ordered the black and was not crazy about the green color. Buddy of mine loved the color and the performance so I sold it to him and I ordered another in late Jan 2026 (black). Was on back order but Jasion kept me up to date and always responded to my emails. Arrived Mar 1 2026. Assembled it but had to wait a couple days to ride due to high winds . Finally took my first drive 14 miles mostly hilly streets, it performed as expected. Had a couple noises coming from front brakes and rear suspension, five minutes worth of adjustments and now it's perfect. Completely happy . I've researched and you're not going to find another with same features and performance for the money.
Bikes are made very well and are easy to put together. They seem to be fast and easy to shift and manage well. The two baskets I got with them are nice. The kickstand broke in half the first day. I think it was a manufacturer’s defect. I am happy about the purchase.
Once I decided on Jasion and placed my order, my two bikes came within 5 days of the order. The recommended videos were helpful and the setup was quick and mostly easy. 1 person can put the bike together without any problem. Now just waiting for snow to leave so we can ride them more!
We purchased two new bikes from this company less than a year ago. One of the bikes stopped working started showing an error code with less than 60 miles. We emailed and called their support team and they had us send pictures and video of the issue. Then had us do a series of checks. They determine the the throttle control needed to be replaced and since the bike was out of warranty, I would have to pay for it. I told them the bike was less then a year on and on their website it says the bike will be warranty covered for a year after receiving it in big bold print. The support team emailed me back showing small tiny print stating they can use discretion and deny the warranty. Which means to me, if the bike came broken, missing parts or any other defect, they can deny fixing it. The support team sent a email stating how they could see how there was CONFUSION with the warranty stating it covered the bike for a year. I don't see CONFUSION, I see MISLEADING, DECEITFUL, in the warranty plastered on their website about their warranty.
We would like to deeply apologize for your unpleasant experience. We take every user's feedback very seriously and hope to resolve the issue you encountered. Please kindly contact us via [email protected] with your product information and order information. We will prioritize handling your complaint. Thanks for allowing us to improve our service, and we look forward to hearing from you.
Bought this bike 10 months ago. I wanted to wait to see how it held up. I must say I am totally impressed and my son and a few friends have since bought them and they are trouble free
Absolutely amazing customer service and I think that's huge when it comes to the e-bike industry that's booming right now. The bike speaks for itself and when you sit on it and ride it you will understand the power luxury and vibe of one of the greatest e-bikes ever created. I think it's a combination for me when it comes to this brand. The attentiveness is spread between the entire brand. And that means a lot.
We have had the BEST customer support experience! I have dealt with two different representatives & they were both so kind & took care of all of my questions so quickly. Truly a great company!!! Thank you, JasionBike!
I had a great experience with Jasion Cistomer Support. They worked with me on my rear tire issues and resolved my problems so I can continue enjoying my bike. I bought my XHunter and have had it since July of last year ans absolutely love it!
In Great bikes for the price. We bought two thunders. Nice bikes! Reached out by email for a question and Alice responded back quickly with an answer. We are very pleased!
I can’t get off this bike.lol I’m riding all over the place down to both beaches I live near and out in the woods. This thing maneuvers greatly.Ive had it to 31 mph using #5 with pedal assist at 7 gear and I’m 240 ibs. I’ve gotten 75 miles per charge
The jasion revolt pro , this bike is the best on market . It is freaking awesome andfast and sleek . Alice took care of everything, she goes above and beyond making sure everything goes though right.
It’s a beast! Anyone thinking of getting one- do it! You won’t be disappointed! Customer service always replied and gave valuable information, assembly was a breeze, and the bike itself is well built. 5 stars. Kuddos to Jasion and their team!
We bought a bike through a shop called Escooter clinic. When it was delivered, we assembled the bike but the battery was not working so we sent the battery back. However, the shop said they had contacted them so many times for a replacement but couldn't get any answers. Until now, we haven't recieve the battery or charger back and it's been four months.
We would like to deeply apologize for your unpleasant experience. We take every user's feedback very seriously and hope to resolve the issue you encountered. Please kindly contact us via [email protected] with your product information and order information. We will prioritize handling your complaint. Thanks for allowing us to improve our service, and we look forward to hearing from you.
I received my Jasion Hunter Pro ebike last week and am very impressed by the quality. Well made and everything works like advertised. Really like the twist throttle which allows very fine speed changes. Would definitely recommend this bike to friends.
The bike arrived late, but so far the performance is great. My son was able to assemble it easily and is loving it.
A fantastic Ebike that was easy to put together! Before Christmas was over, everyone was able to take a ride. Long battery and fast with good rugged tires. Looking forward to take this bike camping and hitting some trails!
Quick and easy ordering experience. Delivery and packaging of the bikes was top notch. Assembly was simple and overall quality of the X-Hunter pro and X-Hunter bikes is excellent. Customer support is quick to respond and resolved any question I had.
Great bike my husband love it. Great customer service and fast response. Thinking about purchasing me a e-bike.
This is our second set of bikes from Jasion : we have had great luck : delivery was on time, assembly was straight forward : we had one bike damaged in shipping but the replacement parts were shipped and easy to install with detailed videos Thanks Cathy and the support team
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