Dedicated to transforming the way individuals commute, Jasion is founded to provide everyone with their 1st eBike that beyond expectations. With a passion for innovation and sustainability, Jasion is rising as a trusted brand by tens of thousands riders.
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Is JasionBike legit?
JasionBike (jasionbike.com) has a 3.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 30% give 1 star; The business has replied to 94% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers truly love the high-quality design, frequently mentioning that the electric bikes feel exceptionally sturdy, remarkably powerful, and very fun to ride on daily trips. Many people also appreciate the straightforward assembly process, intuitive instructional videos, and impressively fast shipping times that exceed expectations.
However, some reviewers were not happy with customer support and reported frustrating delivery delays or missing components upon arrival. A few consumers mentioned experiencing ongoing issues with broken parts, unhelpful communication, and long waiting periods when seeking warranty assistance. These individuals found it difficult to get timely solutions for their defective equipment.
Auto-generated from all reviews of this business. For reference only.
I bought two Jasion bikes for Christmas. One was dead on arrival (faulty brake sensor). Support forced me to spend hours repairing it myself, promised a replacement, and then ghosted me right before the holidays.
Now, I’m stuck in a loop of useless emails with their AI support bot. Even the bike that works feels cheap and clumsy. If you want a reliable bike and actual human help, skip Jasion and buy a Lectric.
Update 1-23-26. Jasion has now ghosted me but will follow up on my reviews. please read the 5 star revies and know that its all fake AI writing from Jasion. not a misspelling, not a punctual mistake, all glowing reviews. Don't be faked out. Jasion is a low-end product at best and will not make things right when it counts. Ownership is: Jasion e-bikes are primarily manufactured by GUANGDONG SHUNDE JUNHAO SCIENCE & TECHNOLOGY DEVELOPMENT CO., LTD. They are often associated with Chinese, direct-to-consumer manufacturing, with some reports linking them to Galaxy Bicycle Co., Ltd.
Please consider a different bike. I moved on to a Lectric. owned by Levi Strauss's heirs and built in Pheonix AZ.
Watch the bots
Update 2-6-26. Jasion responds to every review I leave within a day. The same corporate verbiage. But when it comes to actually refunding the money they just won't do it. I encourage you to look at Lectric.
Reply from JasionBike2026-01-23
We would like to deeply apologize for your unpleasant experience. We take every user's feedback very seriously and hope to resolve the issue you encountered. Please kindly contact us via [email protected] with your product information and order information. We will prioritize handling your complaint. Thanks for allowing us to improve our service, and we look forward to hearing from you.
I love my new Thunder. Jasion is definitely the way to go. Customer service is exceptional. If you are teetering on whether to buy or not I say do it. Very easy to put together and I love the ride. The fat tires do make A difference. Thank you Jasion.
I recently bought a Jasion e bike that I believe is truly I catching at 1st appearance. With its long battery life and speed, I'm very pleased with my purchase and glad I chose Jasion as my ebike choice.
I had a slight issue with a part on the bike and jasion went above and beyond to satisfy my issue and make the situation right, their customer service team is exceptional and resolved my issues immediately. Thank you Jasion, I look forward to many years of enjoying your bike.
Don
Settled on the Jasion for all the features highlighted in the reviews and the price. Build quality of the X-Hunter ST and customer service is top notch. Assembly video not so much. Needed to buy a longer seat post because I am 6'2" but the ride is great.
I ended up coming across some transportation issues that were going to keep me from driving my vehicle for quite some time and in the hurry of me looking for an ebike I purchased the Jasion Thunder ebike all the while me not knowing about the regulations in my state in regards to ebikes. Once I found out, I contacted customer service and explained my situation, they were very understanding and let me cancel my order and even went as far as canceling the automatic fee that get charged for cancelations.
I bought myself an EB5 Roamer for Christmas. It's a good value for the money -- I love the way it looks and feels. I assembled it myself with no difficulty. When I encountered an issue with adjusting the saddle, I contacted customer support and they quickly responded. An easy fix solved the problem. So far, nothing but a positive experience with Jasion!
I was shipped a bike with a twisted front fender from shipping (functional but not visually pleasing) and sent an email with photos showing the fenders. They responded quick (within 48 hours) and offered possible solutions. When that didn't work, they offered to ship new fenders.
I complimented their customer service and they asked me to write a review here, screenshot it, to recieve a cycling light as well. If you feel sketchy about the positive reviews like I was when I was looking on here for ebike company reviews, people are encouraged to leave positive reviews on this site, but that doesn't diminish the fact that the reviews are true and that Jasion deserves this 5 star review.
We got two of the YR20 bikes off of a suggestion from a friend who has one and a macfox. He thought the Jasionbike was better and I don’t disagree. It rides nice, has good speed, looks awesome, and was easy to put together. The only issue I’ve had was the front fender on one of the bikes was a little bent from the shipping, but it isn’t a big enough deal for me to make a complaint about. Everything else was well packed in the shipping container, it just happens to get twisted in one of the boxes. They are plastic so they probably will have worse happen over time of use. I also wish the bike had app support. But it looks that the app only supports three of their bikes. Overall we are happy with the purchase.
Absolute smooth process ordering my new Jasion e-bike. Straight forward and easy process ordering on the website. It also shipped the next day. Excellent Experience!!
I ordered 2 bikes just 7 days before Christmas. The ordered was expected to be delivered 3 days later, though I didn’t expect t to actually show up that fast. They showed up as promised and were incredibly easy to assemble. We rode them the next day for a 15 mile trip. It was the most fun we have had in so long!
I suffer from mental illness and the Retro Volt has been a life saver
I suffer from mental illness and to NOT leave my house much.And I have not for years. Since I got my Jasion Retro Volt I have gotten out of my house every single day. I've got roughly 500 miles on my Retro Volt and it has been absolutely amazing and so far it's been completely probably free. The bike is comfortable and built like a TANK! I had emailed Jasion about a question i had and was replied to within about an hour witch i thought was amazing 👏. For the price and the way this bike is built, you absolutely can't go wrong. Thanks Jasion for the great experience.
Communication has been prompt and amazing! Put the bike together and let me tell you it’s one powerful machine! Great on all terrains, easy to maneuver, and I love to see the envy in others eyes!
So far so good! Had a few problems with the bike being damaged upon arrival, I haven’t rode it much but the jasion team is doing there best to make things right!! They’ve been extremely helpful with the situation!
I recently purchased 1 EB5 Roamer and 1 EB5 RoamerST from the Jasion factory.These bikes are very well built and the customer service is great.
Five star rating for sure!!
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