Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. With over 2,000 different types of dresses in regular, petite, and plus sizes, we’ve got you wrapped up in silhouettes and styles to make you feel beautiful and make your big moments lasting memories. We offer various services to make your dress search easy: Color & Fabric Swatch for a small fee, Try-Before-You-Buy service, Custom Size option and Global Shipping services. In addition, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards !
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Is JJ's House legit?
JJ's House (jjshouse.com) has a 3.1 out of 5 rating on OK.one, based on 858 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-10-24.
What reviewers say
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Reviewers had a great experience with this company. Customers are truly thrilled with the stunning dresses, regularly highlighting the gorgeous materials, professional craftsmanship, and remarkably fast shipping times that consistently exceed expectations. Many people frequently mention that the items arrive promptly and match the online pictures precisely, making special family celebrations completely stress-free.
Some reviewers were not happy with occasional delivery delays, missing tracking updates, or unexpected difficulties and hidden costs encountered during the return process. A few customers also noted receiving items with poor stitching, damaged packaging, or fabric colors that significantly differed from the website advertisements and photos.
Auto-generated from all reviews of this business. For reference only.
Its hard to find a trustworthy, well priced and good quality online dress shop these days. My sister needed a bridesmaid dress for my wedding and did some try on dresses.
The dresses were good quality and as pictured.
The customer service was excellent and return process was easy. I would do business with this company again.
Reply from JJ's House2026-06-01
Thank you for your review.
We are honored to receive your compliment about our Try-on service. Your satisfaction is of utmost importance to us, and it motivates our work. We also appreciate your honest feedback regarding your experience. We hope to serve you again in the future and help make you an even happier customer.
Have a great day!
Lovely Prom dresses at affordable prices and the try on service is first class and so helpful Both my girls have had their prom dresses from JJs
Reply from JJ's House2026-06-01
Thank you for your review.
We are honored to receive your compliment about our Try-on service. Your satisfaction is of utmost importance to us, and it motivates our work. We also appreciate your honest feedback regarding your experience. We hope to serve you again in the future and help make you an even happier customer.
Have a great day!
It always delivered good quality products in the expected timwframe
Reply from JJ's House2026-06-01
Thank you for your kind review.
Your positive feedback is our greatest motivation, and we are committed to improving our service and quality. We also appreciate your honest input regarding your experience. We hope to have the opportunity to serve you again in the future and make you an even happier customer.
Have a great day!
Didn't receive an order confirmation for hours. I needed this for my wedding and so duplicated the order to be on the safe side. I contacted them immediately and they refused to cancel the duplicate order and are now charging for the return
Reply from JJ's House2026-05-29
Thank you for your message. We understand your concern. Upon checking, both orders were processed and shipped too fast by our system — in fact, they had already left our warehouse before your cancellation request even reached us. That's why you received both within a week. Nevertheless, we fully understand the situation, and our customer service team has already contacted you to help resolve the issue.
What a fabulous concept to be able to get dresses home to try on at a reasonable cost. Ordering process was easy. I loved all the dresses and it was hard to pick one. Very nice quality! And pretty quick on delivery - easy shipping back and forth!
Reply from JJ's House2026-05-28
So glad you loved the try-at-home concept, easy ordering, quality, speed, and returns. That's what we aim for!
Loved my Try on experience. I was able to see and touch the gowns I liked online. Colors online can vary with the screen you use. The dark green Jelany gown was the perfect color and fit so well I took advantage of the 15% discount and purchased it.
Delivery was prompt and Happy Returns rounded out the whole experience.
Reply from JJ's House2026-05-28
Wonderful! We're thrilled the try-on sealed the deal—perfect fit, color, discount, and smooth returns made your day.
Easy to use website, fast delivery and the dress was exactly like it was in the picture. Brilliant quality just love it and love the try before you buy. Would 100% recommend for any wedding outfit.
Reply from JJ's House2026-05-28
Thank you for your wonderful review! As a clothing seller, we're thrilled to hear our website, fast delivery, true-to-image dress, try-before-you-buy, and quality made your wedding outfit shopping a joy.
dresses were ugly and did not fit. Return is not really free. If you used a coupon they take the money and keep it and do not return it. Next they keep the shipping. Better of ordering from amazon. Same cheap Chinese crap but it is easier to return
Reply from JJ's House2026-05-26
Dear Brent, after reviewing your order, we can confirm that the return reason you chose is "too small." According to our return policy, return shipping costs are non-refundable in this case. You used a pre-paid return label, so the return shipping fee was deducted from your refund.
Regarding the coupon: the discount amount was applied to your order as a promotion. Since you did not actually pay that amount, it cannot be refunded.
We understand your frustration, but please know that we have followed our policy as stated on our website.
I ordered wedding dresses for our daughter. They looked nice and quality-price was good. But they charged 70 euro for shipping costs, which is already crazy because it was only a small box. And then when i returned the dress i didn’t want they charged me again a big amount of shippingcosts. So in the end the dress i have is crazy expensive.
Reply from JJ's House2026-05-26
Thank you for your feedback, and I'm very sorry for the frustration caused by the shipping costs.
Just to clarify: you ordered 7 full-price flower girl dresses. Our shipping fee is calculated automatically based on the total weight of the package, which is why you were charged €70 for delivery.
For future reference, we do offer a "Try On at Home" program – only $10 per dress, with free return shipping. This is designed exactly for situations where customers want to try dresses before deciding.
I bought a dress for my daughter and it didnt fit properly so we had to return it. Mind you, I was not charged a shipping fee to receive the dress because the cost qualified for free shipping. Upon return, however, they shorted my refund by $24.18. When I questioned them, they gave varying answers as to why they kept the monies. I tried to clarify, via email, as that is the only way to communicate with this company, but they contradicted their previous replies. I finally gave up. We will not buy here again.
Reply from JJ's House2026-05-26
Dear Stephen, we are sorry for the confusion and frustration regarding your return refund. Please provide us with your order number so we can look into this matter carefully. Thank you for your patience.
Very disappointing. Try on dress service is good and efficient. Quick delivery and simple returns. DON'T BE FOOLED - THE SAME SERVICE IS NOT PROVIDED WHEN YOU BUY DRESSES OUTRIGHT. I made the mistake that the process would be the same. It's not. Dresses took SO long to arrive (came from China no doubt) that the event was over by the time they did eventually arrive. And returns were costly and complicated. Customer services were incredibly unhelpful providing cut and paste responses and very unclear, misleading and ambiguous communication. Less than helpful. Such a shame as the try on service was so good. But as a result of my most recent very poor experience with customer services I now will never use this company again unfortunately.
Reply from JJ's House2026-05-21
Thank you for sharing your honest feedback, and we are truly sorry to hear about your disappointing experience with your recent purchase.
We're glad that you found our Try at Home service efficient and convenient. However, we completely understand your frustration that the experience for outright purchases was not the same. Please understand that dresses purchased directly (not through the Try at Home program) are made from scratch and are shipped from our international fulfillment centers, which can result in longer delivery times.
We also regret that you found the return process costly and complicated, and that our customer service responses felt unclear or unhelpful. This is not the level of support we strive to provide, and we will review your comments with our team to improve both our communication and our policies.
Thank you for your understanding.
Unfortunately my experience was very poor. I, like others I’m now reading about, found their Try at Home service details to be misleading. I thought I would get the fee refunded when I returned the Items I didn’t select and 15% off the items I chose to keep. Because of that, instead of just ordering 2 different sizes of the jumpsuit I was interested in, I ordered 3 additional items thinking - you can order up to 6 so I may as well try a few styles. Not so, the fee is not refunded or applied to the cost of the kept items. When I got the order, I was shocked at how small the sizing ran. I got the return authorized and ordered the jumpsuit in an even larger size as my 6th item to try at home. I wasn’t greatly impressed with the quality but thought maybe if it fit right, it would look better. It wasn’t until I was looking to see if they received my return because I hadn’t been issued a refund that I discovered there is no refund. They also don’t let you know they’ve received your return. I reached out asking for a one time courtesy of applying the $50 from the first order toward my second order but they only offered to take $27 off my last item if I kept it - which I would have gotten 15% off anyway ($10+) so they really only offered $17. I spent $50 for order 1, $10 for order 2, the item was $69 minus $27 (because you can only use one discount!) bring it to $102 out of pocket. Or, I returned the last item and lose $60. I chose the latter. With that kind of response I won’t shop there again and will make sure others are aware of their terrible shipping and return costs. I honestly had better service and about equal garment quality at SHEIN.
UPDATE:As you can see from their response, they give canned, repetitive answers every time they respond. Customers are just orders to them it seems. They aren’t interested in customer satisfaction to create a positive experience and repeat purchases. Very disappointing.
Reply from JJ's House2026-05-21
Dear Customer,
I hope you are having a nice day. We have received your complaint, and we sincerely apologize for any unpleasant experience you may have had.
Please note that the try-on cost is non-refundable. The amount you paid for the try-on service does not go toward the final order cost and cannot be refunded when returning the try-on dresses. This fee covers the processing and careful handling by our warehouse team. While it is non-refundable, it allows you to try on your favorite dresses in the comfort of your home before making a final decision. For more details, you can refer to our try-on return policy here: [Try-On Return Policy](https://www.jjshouse.com/help/at-home-try-on-program#faq_title_6).
We appreciate your understanding. Have a great day!
Terrible customer service and misleading communications. Customer service mocked me. AVOID!!! I have never seen such a poor company approach to customer service
Reply from JJ's House2026-05-19
Thank you for your updated information.
We understand your concern and appreciate you taking the time to explain your situation in detail.
Please kindly note that, in accordance with our return policy:
“Most items sold on JJ’s House may be returned for a refund within 30 days upon receiving your order if they meet all applicable return requirements listed below.
Note: For customers in Austria, Belgium, Germany, Netherlands, Switzerland, and the United Kingdom, returns must be initiated within 15 days of delivery.”
We appreciate your inquiry about returning your order. However, since it has been more than 15 days since you received your order, we are unable to process a return at this time, in accordance with our return policy.
For your reference, you can view our detailed refund policy here: https://www.jjshouse.com/en/help/returns-refund.
We appreciate your understanding. If you have any further questions or if there's anything else we can assist you with, feel free to reach out.
I have purchased twice from this company.
First I purchased two gowns for my daughter’s graduation. I used Klarna to make my purchase. Klarna doesn’t register your debt until the supplier excepts the transaction. This is what Klarna explained to me the first time as JJ’s house wrote to me to say their third party payment provider had notified them that my transaction looked suspicious to them, and therefore they cancelled my order.
Except they didn’t cancel my order with Klarna. It was a nightmare trying to prove to Klarna that JJ’s house had cancelled, as JJ’s house didn’t supply any transaction receipts to back their claim they had canceled.
After a few frantic weeks, I finally got the transaction cancelled.
My daughter was devastated as the dress she wanted was that from JJ’s.
I gave it a go again, and everything went through without a hitch…. Except….
I had payed for adjustments. One dress fit perfect, I mean, made to fit!
The 2nd dress… well not even close. It was like they hadn’t even tried. Not even close. We’ve had to go pay again for more alterations, but it won’t be perfect… as this dress wasn’t even close to being made to fit.
Now my daughter comes and says she’s found the perfect shoe for her dress. Guess what? JJ’s house again.
Ok… made a purchase, day later the debt goes through with Klarna. (This means JJ’s house accepts the transaction).
Again a few hours later I get a mail from JJ’s house, we have cancelled your order as your payment is flagged as suspicious.
Again they haven’t notified the payment provider of this.
Klarna is the biggest payment provider we have here in Sweden. Fully trusted, you can pay after you receive the goods, make a dispute if you need to. It doesn’t cost extra like PayPal.
For JJ’s house to claim that Klarna is suspicious…. Well I’m going to let Klarna answer to that. Maybe JJ’s house is in fact the only party acting suspicious here.
Ok, so you’re wondering should I purchase from JJ’s house…. After all, all these good reviews.
1. Well as I found out the first time round… the product is local, regardless of what the website makes you feel.
2. As I found out the first time round, JJ’s house won’t help you out if you have an issue, like providing evidence an order was cancelled or even notifying the payment provider.
3. 50/50 chance you’ll get something that fits, even if two items are sent with the exact same measurements.
4. As I found out the first and 2nd time round, your payment will be flagged as suspicious and you’ll be spending days trying to prove this to payment provider.
5. This isn’t random. This isn’t a rant from one purchase. This happened twice in exactly the same manner.
The dress I was happy about? Ok, it’s ok. It’s only going to be used once. So it will do the job.
Reply from JJ's House2026-05-18
Dear Customer,
I hope you are having a great day. We have received your complaint, and we sincerely apologize for any inconvenience you have experienced.
Please check your email for further information, and if you have any additional questions, do not hesitate to reach out to us again.
Thank you in advance for your cooperation. We look forward to hearing from you soon.
My experience started well, their try on at home scheme made things very easy, however..... I then ordered 5 bridesmaids dresses at £95 each as well as 5 pairs of shoes. It was about £900 order in total. Three of the dresses (which were all made to measure) had to be altered by a seamstress as each one was out by at least 4 inches. I have tried on multiple occasions to contact jjs house to discuss a part refund on the effected dresses to cover some of yhe costs of alterations only to be ignored. While the dresses were lovely and the material of lovely quality their customer service is shockingly awful and each dress has cost approx £60 more with alterations.
Reply from JJ's House2026-05-17
Dear Customer,
I hope you are having a great day. We have received your complaint, and we sincerely apologize for any inconvenience you have experienced. Please rest assured that we are committed to resolving the issue promptly.
Please check your email for further information, and if you have any additional questions, do not hesitate to reach out to us again.
Thank you in advance for your cooperation. We look forward to hearing from you soon.
Ordered once. Satisfied with my order. However, shipping takes way too long. It can be an inconvenience if we don't receive our order in time for special events considering we'd have to try it on and have time to exchange if needed.
Reply from JJ's House2026-05-15
Thank you for your order and for sharing your feedback. We're glad to hear you were satisfied with your purchase. Regarding the shipping time, your order was delivered within 8 days after dispatch. If you need the item sooner for a special event, we recommend choosing our expedited shipping option, which takes only 3–5 days for delivery. This would also allow more time for trying on and any potential exchanges. Thank you for your understanding, and we look forward to serving you again.
I am here looking to see who has experienced what I'm going through now. Ordered 6 dresses to try on at home and received only one (returned). I notified them over and over and they charged me for the 5 dresses, putting the entire burden of me for the "lost dresses". I received one badly taped plastic bag, you couldn't fit 6 dresses in it yet they are adamant and charged me over 1k for the 5 dresses I didn't received! If there are others who have had this happened to them, I'm considering starting a class action suit.
Reply from JJ's House2026-05-10
Dear Customer,
I hope you are having a great day. We have received your complaint, and we sincerely apologize for any inconvenience you have experienced.
We checked that our customer service has tried to contact you and hope you could provide us with the needed information to confirm the issue you met when you mentioned you only received one dress on April 12th, but we failed to hear back from you.
Please check your email for further information, and if you have any additional questions, do not hesitate to reach out to us again.
Thank you in advance for your cooperation. We look forward to hearing from you soon.
Dress is beautiful but, it arrived so creased it looks awful. I tried steaming it and ended up spending an hour ironing all 3 layers very carefully. There are no ironing instructions and it still doesn’t look great. I have to pack it for a cruise so I’m guessing it’ll be ironing it again when I unpack it. So disappointed after paying £150 and it’s not washable or dry cleanable either.
Reply from JJ's House2026-05-10
Thank you for your detailed feedback and for recommending our brand. We're glad to hear that you're overall happy with the dress.
We sincerely apologize for the inconvenience caused by the wrinkles upon arrival. Due to the nature of shipping in compact packaging to protect the items during transit, some garments may arrive creased. We recommend steaming or professional ironing as you mentioned, and we will certainly take your feedback into consideration as we look for ways to improve the packaging process.
As for the Cleaning Precautions, if the dress you order is a simply-designed one, without any decorations of flowers, beadings, or lace, then it is OK to dry clean it. However, if your dress has any of the decorations we have mentioned, we highly suggest you don't wash it unless there are some visible stains on it. Here we also provide two ways to deal with different stains. If it is an ordinary stain, you can pour some detergent into the water and then soak the polluted part in it for a while. Then it can be removed by some gentle hand washing. No dry cleaning is needed at all. While if it is a water spot, please use a wet towel to moisten the area until it is all wet. It won't be long before you find that the spot has faded away. Then you can use a steam iron to take further care of that part.
Thank you again for choosing us, and we look forward to serving you better in the future.
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