Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. With over 2,000 different types of dresses in regular, petite, and plus sizes, we’ve got you wrapped up in silhouettes and styles to make you feel beautiful and make your big moments lasting memories. We offer various services to make your dress search easy: Color & Fabric Swatch for a small fee, Try-Before-You-Buy service, Custom Size option and Global Shipping services. In addition, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards !
Written by the business, not verified by us.
Is JJ's House legit?
JJ's House (jjshouse.com) has a 3.1 out of 5 rating on OK.one, based on 858 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers are truly thrilled with the stunning dresses, regularly highlighting the gorgeous materials, professional craftsmanship, and remarkably fast shipping times that consistently exceed expectations. Many people frequently mention that the items arrive promptly and match the online pictures precisely, making special family celebrations completely stress-free.
Some reviewers were not happy with occasional delivery delays, missing tracking updates, or unexpected difficulties and hidden costs encountered during the return process. A few customers also noted receiving items with poor stitching, damaged packaging, or fabric colors that significantly differed from the website advertisements and photos.
Auto-generated from all reviews of this business. For reference only.
The quality of the dress was fantastical, I loved it, but the shipping took almost 3 weeks wich was okay. But I really love the dress and I would definitely buy from here again. I would also recommend to buy from here
Reply from JJ's House2023-06-04
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
Updated: JJ House came back to me and offered me a refund.
I ordered a dress with custom made measurements and it didn’t come right. The tailor didn’t consider my requirements. The dress was too long and I had to pay extra for a new tailor to readjust it.
Avoid.
Reply from JJ's House2023-05-26
Update:
Thanks for your feedback. We will improve our service in the future.
For any other questions, please do feel free to contact us via email.
-------------------------------------
Update:
Dear Customer,
We are sorry to hear that your dress is too long. Could you provide the measurement photos which we could check it for you?
Normally, our custom-made garments are made strictly according to the size provided by the customer. We attach great importance to this problem. We emailed to find out more about the situation and attached measurement photos provided by our QA department in the email.
Please contact us via email if you need further assistance.
-------------------------------------
Replied:
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance. Hope to hear from you soon.
I brought 3 dresses. 2 were good but the second dress, was not. I had custom dress made and the back zipper puckered about 1 inch. I did not save packaging so I could not return. There is no returns on custom. The first custom dress came out good, same hollow to wait was rearrested on 3rd dress it it was not. the front was okay but the back no. I will have to have a Taylor fix dress if she can, which means more $$
Reply from JJ's House2023-05-30
Dear customer,
Thanks for your feedback. We are glad to hear that you like two of three dresses.
But sorry about the inconvenience caused. We do care your shopping feeling and have sent you the emails with details. Please check the emails at your convenience.
Thank you for your time and understanding. Have a nice day~
I ordered and paid for a dress costing £185 which I returned immediately, in part because of the fit but also because of the disgraceful condition on arrival.
Carelessly packed into the smallest
box and so creased it was unwearable without professional steaming/pressing. I subsequently received a refund of £160.40. A loss of £24.60 for simply returning the garment. Whilst I have to accept the various penalties imposed for returns it is none the less outrageous bearing in mind the additional cost I would have incurred had I kept the item.
Reply from JJ's House2023-05-26
Update:
Dear customer,
We have been following up your case as soon as you contacted us. It shows that you accepted our updated solutions as agreed. If you have further problems, please feel free to let us know. We are always at your service ❤️
Have a nice day.
--------------------------------------------
Update:
Dear customer,
We are sorry to hear that the item did not meet your expectations. If there is any quality problem, could you send us detailed pictures? According to our return and refund policy, the shipping cost can be refunded if there is any quality problem.
You have chosen our appropriate pre-made returns label and £3 has been deducted from the refund value. Your understanding is highly appreciated. Emails will be sent to you with these details. Please check your email for more information.
Please contact us via email if you need further assistance.
--------------------------------------------
Replied:
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance. Hope to hear from you soon.
The quality of the material is great. However everything else is a disaster.
Too weeks to arrive, with huge delivery fees. Parcel arrived too late for the event so we had to send it back, in total they took 400€ on the refund for various unbelievable reasons.
For the dresses they were way too big or not shaping people properly.
Would avoid this brand.
Too bad because it could be way better.
Reply from JJ's House2023-05-24
Update:
Dear customer,
We have sent email to your mailbox but got no response. Could you please reply to us so we can solve the problem for you as soon as possible?
Thank you for your understand and looking forward to your reply.
------------------------------------------------------
Update:
Dear customer,
Sorry to hear that the package did not catch up with your event. After checking, we received your order on 2023-04-13, and the items in your order are made to order, so we need 12-15 days to prepare it. And your order was split to two orders, we shipped them out on 2023-04-26, delivered on 2023-05-04 and 2023-05-05, which is within the quoted time.
Please note that there are 13 items in your order, but you applied for returning 10 items. It is the reason for the price difference. If you have any other objection to the quantity of return, please provide the proof. We do care about your shopping experience and your feeling, have sent an email with details, please check it.
Please contact us via email if you need further assistance.
------------------------------------------------------
Replied:
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance. Hope to hear from you soon.
This review is about the customer service and the way the company handles their own mistakes. I ordered a flower girl dress and sandals. The quality of both are great and both items are beautiful and well made. I had two issues with my order, one there’s a stain like spot on a small are on the appliqué, two one of the sandals was packaged incorrectly which cause it to bend and wrinkle on the back. Either issue is incredibly bad I contacted them the suggested I clean the spot with soapy water it helped, it is not noticeable unless you are inspecting the dress. The dress fits perfectly and it’s beautiful I don’t want to risk sending it back and getting one with a fitting issue! They gave me 4 options to solve the sandal damage that was cause by wrong packaging. I wanted to get them replaced instead of having a partial refund but they want me to cover shipping cost to send the damage ones and place a new order and cover shipping cost! I will end up paying more in shipping then the actual price for the sandals. I think they have plenty of room to get their customer service and handling of their own mistakes to where people feel more comfortable and confident about purchasing on their site.
*Update* JJ’s reached out to me and offered to replace both the dress and sandals. I really didn’t needed the dress replaced since cleaning the spot with soapy water took the stain out. Something happened with the shipping of the replacement for the sandals that they just refunded the full price for the sandals. I want to add that the dress was custom size and it fits perfectly to the measurements. I ordered mother of the bride dress after this purchased and again the quality of fabric and craftsmanship is excellent. Maybe, if you have issues with your order ask to communicate with a higher department if the result it is not satisfactory. I will, definitely purchase for special occasions here again and recommend it.
Reply from JJ's House2023-05-23
Update:
Dear customer,
Thanks for your update. Your encouragement will keep us moving forward.
We sincerely hope that we will have more chances to serve you.
Best Regards!
-------------------------------------
Replied:
Dear customer,
Thank you for your approval of our beautiful and well made items. However, sorry for the wrinkle on the shoes caused during the delivery. We have reported it to the related department and will improve it.
The further solution was offered in the email we sent to you. Please kindly have a check and give us a reply.
Please let us know if there is anything else we can do for you. Have a nice day.
The tracking provided that you pay for , only provides tracking till item has left them , you can't get any sense from Facebook chat or online web chat as these features are only for sales &they provide the same tracking and when you raise a email ticket you get no response from anyone !!! No prom dress , no refund , avoid at all costs ! So after leaving this review magically I got further tracking , the item is due to be delivered today ......since ordering this item , I've had numerous phishing text messages , the phone number was new hadn't been used anywhere previous to this order ! Reported to my network provider , I have also already provided you with all these details numerous times , go through you email correspondence that you should be checking on a daily basis anyway ! Also to make people aware they do not have any UK based locations , none ! These items are comping from Singapore, ha I known that I wouldn't have allowed my child to order from here . Edit## prom dress arrived, quality really good & item well worth the money payed ##### however please be aware of the lack of communication, beacuse of the time difference! For that reason I'm changing my review to 4 stars ✨
Reply from JJ's House2023-05-22
Update:
Dear customer,
Thank you for your update.
We are glad to hear that you have received the item and like it. Sorry for the unhappy experience, we will improve our service.
Please contact us via email if you need further assistance.
-----------------------------------------
Update:
Dear customer,
Thank you for your feedback.
We are sorry that you are not satisfied with your purchases from us. Sorry but no order matches your email address [email protected]. Please give us more information to help us find your order. Here is the information we need:
Order number
Name and first name of the recipient
The email address used to place the order
Phone number you filled when ordering
Thank you for your time. Hope to hear from you soon.
-----------------------------------------
Replied:
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance. Hope to hear from you soon.
So far my 1st experience with JJHouse is superb! The only reason I'm giving it 4star for now is that I'm still waiting for all my orders to receive it.
Reply from JJ's House2023-05-17
Dear customer,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
After checking, your new order placed yesterday was spilt to two sub orders, hope you could receive them soon.
Looking forward to serving you again!
I liked one of the dresses and it fit well. Though it took a month more to arrive, than the estimated date. Also I have had to write to them many times to know what's going on. I had to return some dresses since they didn't fit. Also the return has been very difficult. It said i would recieve an email within 10 days, and i first got one after i wrote to them (2-3 weeks after). All in all their dresses are fine. Everything just takes a really long time and i had to contact them about everything. I have gotten my money back, but i had to write to them about my package.
Edit: I had the dress on for two hours and one of the straps broke.... I'm not gonna buy anything from them again
Reply from JJ's House2023-05-16
Update:
Dear customer,
We have been following up your case as soon as you contacted us. It shows that you accepted our updated solutions as agreed. If you have further problems, please feel free to let us know. We are always at your service ❤️
Have a nice day.
------------------------------------------
Update:
Dear customer,
We are sorry to hear that one of the straps broke. Could you provide the photos which we could check it for you?
We do care your shopping feeling and have sent you the emails with details. Please check the emails at your convenience.
Please contact us via email if you need further assistance.
------------------------------------------
Update:
Dear customer,
I have carefully reviewed your comment and all the communications we have been exchanging with you. So sorry that the customer service did not reply to your question smoothly, we will strengthen her training.
After checking, we have sent you the email with the details. Please check your email at your convenience.
Please let us know if there is anything else we can do for you. Have a nice day.
------------------------------------------
Replied:
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance. Hope to hear from you soon.
Outer coat was not made to the custom sizing. Too long and too much material in the back. Alterations are necessary
Reply from JJ's House2023-05-16
Update:
Dear customer,
We have been following up your case as soon as you contacted us. It shows that you accepted our updated solutions as agreed. If you have further problems, please feel free to let us know. We are always at your service ❤️
Have a nice day.
-------------------------------------
Replied:
Dear Customer,
We are sorry to hear that your outer coat is too long. Could you provide the measurement photos which we could check it for you?
Normally, our custom-made garments are made strictly according to the size provided by the customer. We attach great importance to this problem. We emailed to find out more about the situation and attached measurement photos provided by our QA department in the email.
Please contact us via email if you need further assistance.
Good quality clothes, efficient service and good delivery service.
Reply from JJ's House2023-05-16
Dear customer,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
I ordered over a month ago, and the dress was expected to arrive 4 days ago. I checked the delivery status and it said china has been holding my package for over two weeks and it hasn’t even been shipped out yet. I don’t even live in china. And i need the dress tomorrow. My order number is 9825241998
Reply from JJ's House2023-05-12
Update:
Dear customer,
We have sent email to your mailbox but got no response. Could you please reply to us so we can solve the problem for you as soon as possible?
Thank you for your understand and looking forward to your reply.
-----------------------------------------------------
Update:
Dear customer,
So sorry to hear that you have not received the package. After checking, the tracking number is CNEAWFC5041649676. It was shipped on 2023-04-28, we will check with our logistics department about more details about your order. Once we get the news, we will update immediately.
We do care your shopping feeling, have sent you an email with details, please check it.
Thank you for your time and understanding. Have a nice day~
-----------------------------------------------------
Replied:
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance. Hope to hear from you soon.
Be warned you may be waiting a long time for delivery....
I have ordered several items including a bridesmaid dress which still haven't arrived. I ordered on 23rd April, paying the £16.95 postage, received shipment notification 29th April. I contacted the company who said to be patient, and provided an unconvincing link to a tracker which seems to indicate the parcel has made it through customs at Heathrow airport on 3rd May.
If you choose to order from JJ's House, be warned....
1. It's not made obvious on the website that this is shipping from China
2. The postage and packing costs are not made obvious until the very end point
3. The tracking site is unconvincing as a real tracking service
4. If the parcel doesn't arrive, you likely won't receive refund of the P&P.....
Be warned, although the website is glossy and looks great, don't be convinced you will have a good experience. I wish I'd had a more thorough look through other reviews. Here's hoping the order arrives but may not be worth the stress involved for other people.
Reply from JJ's House2023-05-13
Update:
Dear customer,
So sorry to hear that you have not received the package. After checking, your order was
released from customs on 2023-05-03, we will check with our logistics department about more details about your order. Once we get the news, we will update immediately.
Thank you for your time and understanding. Have a nice day~
------------------------------------------------------------------
Replied:
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance. Hope to hear from you soon.
So unfortunately the dress I ordered was not at all what I was hoping for, but I think a lot of that was my own expectations. However: the refund process was very straightforward, and they gave me some options that with another dress more easily altered I may have chosen. I chose a full refund and was very pleased that it arrived promptly and without any hidden costs. Would definitely try again if I hadn’t found a dress by chance in person.
Reply from JJ's House2023-05-10
Dear customer,
Thank you for your comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
I accidentally confirmed my order but I haven't received it yet, will the order still come? Does it impact the retour period? Please help me cancel the confirmation.
Nooooo,sorry I do still want my order! I just meant that I accidentally confirmed the arrival date too early. Will my package still come? When does the retour period officially start?
Okay so guys, after A LOT of drama and tickets, the package finally arrived. way too late. however, the refund went quite smoothly and quickly. so thank u so much for that! so in the end, it all turned out well.
Reply from JJ's House2023-05-10
Update:
Dear customer,
Thanks for your update. Sorry for theinconvenience caused, we will improve our service in the future. Hope we can serve you again in the future and make you a happier customer.
If you need any further assistance, please contact us.
------------------------------------------------------------
Update:
Dear customer,
We are glad to hear that you still want your order. And it is in transit, the tracking number is 3SABCM104983039, you will receive it around May 17th.
If you are not satisfied with your item(s), please request a return in My Orders or Contact our Customer Service to initiate the return process to get the return form within 14 days upon receiving your item(s). For more information, you may visit https://www.jjshouse.com/about/help.php?page_id=225.
If you need any further assistance, please contact us via email.
------------------------------------------------------------
Update:
Dear customer,
Sorry to hear that you accidentally confirmed the orders. However, your order was confirmed on 2023-05-09 15:29:16
after get your three confirmation emails and shipped on 2023-05-09 18:28:31.
So that we cannot cancel it for you anymore, but please be assured that if you are not happy with it, we will accept return and please accept the parcel first or else it will be abandoned by the delivery company. In this case, please contact us in time upon receiving your parcel.
Please contact us via email if you need further assistance. Have a nice day!
------------------------------------------------------------
Replied:
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance. Hope to hear from you soon.
Beautiful! However, didn't realize I had to go size larger. I am a 12-14 in US made dresses. Large was too small.
Will order again!❤️
Reply from JJ's House2023-05-03
Dear customer,
Thank you for your comment. Your encouragement will keep us moving forward.
We have our own size chart on the website, and it is strongly recommended that you choose the size according to the size chart. We sincerely hope that we will have more chances to serve you.
Best Regards!
I love the dress. I paid extra to get it faster and it still took forever.
Reply from JJ's House2023-04-30
Update:
Dear customer,
We have sent email to your mailbox but got no response. Could you please reply to us so we can solve the problem for you as soon as possible?
Thank you for your understand and looking forward to your reply.
-----------------------------------------------------
Replied:
Dear Doris,
We are glad that you love the dress received. And we are sorry to hear that you are not satisfied with the delivery date. But after checking, we received your order on 2023-03-13, and the items in your order are made to order, so we need 12 - 15 days to prepare it. And we shipped it out on 2023-03-24 and delivered on 2023-04-28, which is within the quoted time.
Incidentally, we recommend that you contact our customer service at [email protected] if you need help and they are glad to be at your service.
Thank you for your time and understanding. Have a nice day~
I had to order a size larger than I normally wear, that's OK, all dresses fit different. THE SHIPPING IS RIDICULOUS . Shipping status is not updated regularly. It takes weeks to receive the order
Reply from JJ's House2023-04-27
Update:
Dear customer,
We have sent email to your mailbox but got no response. Could you please reply to us so we can solve the problem for you as soon as possible?
Thank you for your understand and looking forward to your reply.
---------------------------------------------------
Replied:
Dear penny_leach,
We have our own size chart on the website, and it is strongly recommended that you choose the size according to the size chart.
Sorry to hear that shipping status is not updated regularly. But after checking, your order was ordered on 2023-04-06, shipped on 2023-04-15 and delivered on 2023-04-19, which is within the quoted time.
Incidentally, we recommend that you contact our customer service at [email protected] if you need help and they are glad to be at your service.
Thank you for your time and understanding. Have a nice day~
After going back and forth for some time my problem was resolved. The only reason I wouldn't recommend the company is because of them having the thing with a try-on where they charge you $10 for each item to just try it on. If you have that kind of money on you to spend then I guess it's fine. It's just not for me. But thank you for resolving my issue.
Reply from JJ's House2023-04-26
Update:
Dear customer,
Thanks for your update. We are glad to hear that your issue has been resolved.
If you need any further assistance, please contact us.
----------------------------------------------------------------
Update:
Dear customer,
I have carefully reviewed your comment and all the communications we have been exchanging with you. So sorry that we failed to cancel your order before shipment, we will investigate the problem right now. Thank you for your feedback.
Your satisfaction is important for us.We have sent you the email for more information for the investigation. Please check your email at your convenience.
Please let us know if there is anything else we can do for you. Have a nice day.
----------------------------------------------------------------
Replied:
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance. Hope to hear from you soon.
The try on service is really helpful. The dresses came quickly with all the return labels so I could by my dress knowing it would be of a reasonable quality and an accurate size.
Reply from JJ's House2023-04-25
Dear customer,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
AZAZIE
Missacc
STACEES
Club L London
Zapaka
Cider
Ever-Pretty
Ever-Pretty