Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. With over 2,000 different types of dresses in regular, petite, and plus sizes, we’ve got you wrapped up in silhouettes and styles to make you feel beautiful and make your big moments lasting memories. We offer various services to make your dress search easy: Color & Fabric Swatch for a small fee, Try-Before-You-Buy service, Custom Size option and Global Shipping services. In addition, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards !
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Is JJ's House legit?
JJ's House (jjshouse.com) has a 3.1 out of 5 rating on OK.one, based on 858 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers are truly thrilled with the stunning dresses, regularly highlighting the gorgeous materials, professional craftsmanship, and remarkably fast shipping times that consistently exceed expectations. Many people frequently mention that the items arrive promptly and match the online pictures precisely, making special family celebrations completely stress-free.
Some reviewers were not happy with occasional delivery delays, missing tracking updates, or unexpected difficulties and hidden costs encountered during the return process. A few customers also noted receiving items with poor stitching, damaged packaging, or fabric colors that significantly differed from the website advertisements and photos.
Auto-generated from all reviews of this business. For reference only.
The limited sizes made the custom fitting still too big which was a disappointment. Other than that, the dresses are good quality.
Reply from JJ's House2023-04-24
Dear customer,
Thank you for your recognition of our quality, but sorry to hear that the size lets you down.
We attached importance to the question you raised and have sent you an email. If you can provide the pictures showing size issue, we are more than willing to check it for you.
Looking forward to hear from you soon. Have a good day~
Bridesmaid dresses, Groomsmen ties and pocket squares, jewelry and headpieces
We used JJs house for our bridesmaid dresses, groomsmen ties and pocket squares, jewelry and hairpieces!! We are really impressed with the quality!! The colors are vibrant and gorgeous (although we hit a little snag when the color "mint green" was discontinued before all my bridesmaids had ordered their dresses!)
Reply from JJ's House2023-04-23
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Dear bolivi_linda,
Thank you for your comment. Your encouragement will keep us moving forward.
We sincerely hope that we will have more chances to serve you.
Best Regards!
I ordered a dress in March 2023 (order number 1221734360). I paid 162,99€ (including 20€ transport fee). Now they state my parcel is delivered, but I didn't receive anything. When contacting them via mail, they first told me I could contact local transport service with a Chinese phone number (I live in Belgium). Then a mail address of a dodgy transport service no one ever heard about in Belgium. Zero support from their side, as they consider the parcel as delivered. I really feel scammed. And worst is that I need the dress for a wedding party on May 13th. Not sure if I will receive my dress in time (or get a proper refund of the full amount I paid). I would never buy a dress from JJ's House again. Worst first experience ever!
Update 19/04/2023: 1 star to 2 stars
After doing research all on my own, the outcome was that the transport company delivered the package at the wrong person. That person was honest, and contacted me. So, I retrieved the package without assistance of the transport company, nor from JJ's House. Conclusion remains that I would never buy anything from JJ's House again...
Response 30/04/2023 on JJ'S House's mail;
Hi,
I received the dress and confirmed the order on your website last week.
Satisfied with the dress. But the process was not satisfying at all, in contrary, so I don't think I will ever buy anything on your website anymore. 15% reduction will not convince me to change my mind.
Never had such a bad customer experience, where the communication only starts properly when giving a bad review on trust pilot.
Best Regards,
Aurélie
Reply from JJ's House2023-04-19
Updated:
Dear customer,
We have sent email to your mailbox but got no response. Could you please reply to us so we can solve the problem for you as soon as possible?
Thank you for your understand and looking forward to your reply.
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Replied:
Dear customer,
We are glad hear that you have received your parcel. Since the courier company which is your local colisprive insisted that they have delivered your parcel successfully and don't accept our investigation, we are so sorry that did not help you to retrieve the package.
Sorry for the inconvenience caused, I have report the customer service's mistake, we will strengthen her training. Rest assured that we will resolve the issue properly. We have sent the email with the details. Please check your email at your convenience.
Thank you again for your time. Please contact us by email if you need any further assistance.
Shoes are perfect for me! Haven't worn them to dance yet so looking forward to putting them to use.
Shipping was a bit slow. Took a couple of weeks to receive items and in the meantime I had an email from somebody explaining I wouldn't get all 3 pairs of shoes if I wasn't keeping them all which was a risk for me then as I was trying out shoe style. Luckily I am keeping all three.
I wasn't told this before ordering my shoes! This should definitely be something that customers are informed of before ordering.
Other than that... All good!! Thank you :)
Reply from JJ's House2023-04-19
Dear customer,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Communication could be better but customer service is good
I ordered 2 dresses after spending lots lots time browsing on their website, they did not say you cannot order more than 1 dress, after I have paid, I was told you can only order 1 dress. I was initially very disappointed but their customer service has tried their very best to solve the problem as soon as possible.
Reply from JJ's House2023-04-17
Updated:
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
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Update:
Dear customer,
Our customers can buy as many as they want. I have carefully reviewed your comment and all the communications we have been exchanging with you. Sorry for the inconvenience caused.
You bought two wedding dresses from us. Each of the wedding dresses is made form scratch, which is hard for us to afford the "buy-many-keep-one" service. We noticed that the difference between your two wedding dresses is the sleeves. We are providing the try-on service with limited dresses and you can choose two wedding dresses in the similar styles to try. Or you may try simialr styles locally and buy the ideal similar one on our website after you made the decision.
Thank you for your time and understanding. Hope we can serve you again in the future.
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Replied:
Dear Jun,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance. Hope to hear from you soon.
Ordered my daughter a bridesmaid dress, because she is very slim but of average height I ordered a custom made dress and paid the extra. Dress arrived when expected and is good quality and a lovely dress overall. However when we tried the dress it was too tight even though when we measured we allowed for extra room. Disappointed we are now left with a lovely dress that is unable to be let out enough to fit our daughter. Also out of pocket as we now have to buy a new dress.
Reply from JJ's House2023-04-17
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance. Hope to hear from you soon.
JJ 's DollHouse has a lot of selection's for just about any occasion of dress you need. They are reasonably priced. My dress was made very well and the quality of it was also great. I actually received my dress a week before schedule. I also like the fact they let you try before you buy for a small fee. I would use this company again should I need something for another special occasion.
Reply from JJ's House2023-04-14
Dear Trish Stafford,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
I loved the dresses!
I just don't give 5 stars because the customer service gave me a discount for 7% and ended up being only 5%, they weren't honest about it and then stopped replying.
Reply from JJ's House2023-04-13
Dear customer,
Thanks for your feedback.
It is really our greatest honor to hear that our dresses have caught your attention. Thank you for your compliment. This dress is really a popular one among our dear customers, and we believe you have a good taste in this.
After checking, we offered you two coupons, and the 5% has been used, the 7% one is expired. We do care your shopping feeling, have sent you an email with a new 7% coupon, please check it.
Thank you again for your support! If you need any further assistance, please contact us.
purchased a dress 18th March 23
Had to pay for postage Total cost £134.99
Email confirmation was very good
They said delivery was 6th April 23
My parcel arrived earlier than expected
Email confirmation and tracking provided
Very good experience
Dress arrived poor quality poorly made
Disappointed and had to return dress
Return process was easy
Had to provide pictures as to why I returned dress
Completed return on line process very easy.
Down loaded label re-packaged dress
Paid for next day signed for delivery
I got refunded £111 not the full amount?
As I understood postage was £10
So I didn't expect this refund
I'm still being asked to pay 13.99
Little confused to be honest
But they were quick to refund although not the full amount.
JJsHouse have responded below and directly to me by email and suggested I request the restocking fee and postage
I sent another email as requested by them
I have since had further refund which makes up the full amount
Very happy with the service recieved
Could not fault there customer service.
Reply from JJ's House2023-04-11
Udpated:
Dear Nicola Tagg,
Thanks for your update. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
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Replied:
Dear Nicola Tagg,
Thank you for your approval of the delivery and return process. Sorry to hear that the dress did not meet your expectation. If there are quality problems about our dresses, could you send us detailed pictures? According to our return and refund policy, the shipping fee and restocking fee could be refunded if there are quality problems.
You chose our reasonable pre-made return label and £3 was deducted from the refund value. Your understanding is higly appreciated. Emails with these details will be sent to you. Please check your email box for further information.
Incidentally, we recommend that you contact our customer service at [email protected] if you need help, because they will help you faster.
Thank you for your time. Looking forward to your reply.
The dress arrived fairly promptly but it was a completely different colour the colour that I ordered and didn’t match with any of my accessories. I did explain this and the fact that it was sooo badly packaged the wrinkles in it were unbelievable. I did get a partial refund and gave the dress to my cousin, she has just rang to tell me she’s been to 2 x laundry places asking for it to be ironed but they can’t do this as the material is non-iron and non dry cleanable. I had hung it in my shower room for ages but the creases never came out. It’s not wearable at all not for me or my cousin, complete waste of time and money. I wouldn’t buy anything from them again.
Reply from JJ's House2023-04-07
Dear customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance. Hope to hear from you soon.
every step of the way has been a Great experience. always willing to help us and make things as stress free as possible.
My only suggestions is that they find a different logistics company for sending parcels to South Africa.
Reply from JJ's House2023-04-04
Dear Tay Botes,
Thank you for your comment. Your encouragement will keep us moving forward.
We sincerely hope that we will have more chances to serve you.
Best Regards!
Dear customer,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Love the large selection and the beautiful dresses! The price is good as well!
Reply from JJ's House2023-04-03
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
Dear Filipa,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
I placed an order last Friday. I cancelled it less than 90 minutes later. I do not want these as I have had a bad experience with the same customer service group before. They are refusing to cancel my order and it took 48 hours to get this information.
This is a scam operation. It is also impossible to return items for a refund. They charge you a large fee to return the items to China. My experience with a similar company was that the items were very poor quality, didn’t fit and very cheaply made. I threw them into the garbage. JJ’s has many negative complaints at the Better Business Bureau as well. BEWARE!!
I’d like to add that JJ’s has offered me a full refund today. I truly appreciate it. It did take some doing and I had to “mean business”and that does not come naturally to me. Thank you.
Reply from JJ's House2023-03-27
Dear Laura Barnett-Queen,
So sorry to hear that you had a bad experience at other companies. However, we always care about the shopping experience of our customers, which is different from them.
Thanks for your update that we solved your problem. Sorry for late reply due to the time difference, but please be assured that we will not ignore any email, it will be replied within 24 hours.
Thanks for your understanding. Please contact us if you need any further assistance.
Dear PHYLLIS JONES,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
Out of pocket if you need to return/ their quality has nosedived!
This company may appear to be good value but if you need to return something you will be out of pocket! You need to pay around £8 for shipping fees PLUS a bit extra (£1.99) for insurance. I purchased some shoes and ended up paying £36 but only got a refund of £23! I returned the shoes as the quality had drastically reduced since the last pair I purchased - I even sent photos of the difference which was massive! Even though I would class them as ‘faulty’ I still had to fork out for the return. Never again, there must be better companies in the UK
Reply from JJ's House2023-03-19
Update:
Dear Angela,
We have sent email to your mailbox but got no response. Could you please reply to us so we can solve the problem for you as soon as possible?
Thank you for your understand and looking forward to your reply.
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Update:
Dear Angela,
Sorry to hear that the shoes did not meet your expectation.
We have refunded GBP 23.07 after received your package. However, the shipping fee and shipping insurance GBP 12.99 was paid for the delivery company directly, we could not refund if it is not our fault.
We do care your shopping feeling, but we do not find the photos of the difference, could you provide them again? We will check it again for you once get reply. Please rest assured that after verification, we will certainly help you solve the problem.
I look forward to hearing from you soon.
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Replied:
Dear Angela,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance. Hope to hear from you soon.
The dresses they have are beautiful and the quality is better than I expected, but the costumer service is terrible and if I want to send something back it’s horrible. I received a dress with a faulty zip and they offer me a discount of 40%. I don‘t see a reason why I should pay for a faulty dress. And any question gets a reply the next day. It‘s a shame that the whole customer service is so bad cus the dresses are really pretty
Update: after my review the team contacted me and gave me a full refund. I wished that it would have worked without me writing a bad review but I‘m glad that they did react to it at least
Reply from JJ's House2023-03-18
Dear Pelin,
Thanks for your update. We are so sorry for the inconvenience caused, will improvde the quality and service in the further.
Thank you again for your time. Please contact us by email if you have any problem with your order.
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Dear Pelin,
Thank you for your feedback and recognition of quality. However, so sorry for the inconvenience caused, the agent mistakenly thought the zipper was just stuck, did not handle your case coordinately. I have report her mistake, we will strengthen her training.
Please be assured that your return is totally accetpable. Due to the time difference, you might receive our reply the next day.We do care your shopping feeling and have sent you an email with details, please check it.
Please check the return label and other return information we sent via email. If you need any further assistance, please contact us.
In general, everything came at the expected time and looked about how I was expecting. That being said, the lingerie is pretty cheaply made (~ 6 sts to the inch and chinlon vs. lycra or more expensive materials), but was I really expecting something different for the price? Not really. I have another order through them, and I am hoping it will be a higher quality, since it is a more expensive product.
Reply from JJ's House2023-03-18
Update:
Dear Nancy,
We have sent email to your mailbox but got no response. Could you please reply to us so we can solve the problem for you as soon as possible?
Thank you for your understand and looking forward to your reply.
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Replied:
Dear Nancy,
Thanks for your feedack.
We are glad to hear that everything came at the expected time and looked about how you were expecting.
Sorry for any inconvenience caused, we do care your shopping feeling and have sent an email to you. If you have any problem with quality, please check the email and reply.
Thank you again for your time. If you need any further assistance, please contact us.
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