Kanguro is modernizing your experience with insurance. We are the only insurtech end-to-end offering that is 100% bilingual and 100% digital but with real humans attending to our customers’ needs 24/7. We offer comprehensive customizable petcoverages starting with an accident and illness plan & wellness for your cat or dog. Kanguro also stands by your side providing Renters Insurance. Rest easy with Kanguro safeguarding your personal belongings and assisting with liability expenses should unfortunate events occur.
Written by the business, not verified by us.
Is Kanguro Insurance legit?
Kanguro Insurance (kanguroseguro.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 86% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; 91 of them were added in the last 12 months. Last updated 2026-08-31.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for being exceptionally helpful, patient, and extremely quick to resolve questions regarding their policies. Consumers note that speaking directly with a real human makes managing pet insurance and getting clear explanations a truly smooth and reliable process.
Some people were dissatisfied with claim experiences, specifically mentioning unexpected denials, significant veterinary expense frustrations, and extremely slow claim processing times. Others also noted occasional communication hurdles, such as repeatedly disconnected phone calls, alongside feeling misled by initial coverage details when purchasing policies for their pets.
Auto-generated from all reviews of this business. For reference only.
I’ve had the insurance for 2 days and extremely unhappy with the service. I’ve tried to make updates to the policy with no luck and then when trying to cancel, I was left on hold for close to a half hour and advised to leave my info because that department “WON’T” transfer me to that department
Reply from Kanguro Insurance2026-01-07
We’re very sorry to hear about your experience, especially during your first few days with Kanguro. This is certainly not the level of service we aim to provide, and we understand how frustrating it must be to feel blocked when trying to make changes or cancel a policy.
Please know that this situation does not reflect our standard process, and we’d really like the opportunity to review what happened and assist you properly. We encourage you to contact our Customer Service team directly at [email protected]
or by calling 888-546-5264, so we can address your request as quickly as possible.
Thank you for sharing your feedback. It helps us identify areas where we need to improve and ensure a better experience moving forward.
— Kanguro Insurance Team
We’re truly sorry to hear about the issues you experienced with the app. This is not the experience we want for our customers, and we understand how frustrating it can be when technology doesn’t work as expected.
Our team would really like the opportunity to review what happened and help you resolve this as quickly as possible. Please contact us directly at [email protected]
or call us at 888-546-5264, and one of our representatives will be happy to assist you.
Thank you for bringing this to our attention. Your feedback helps us improve and provide a better experience for all our customers.
— Kanguro Insurance Team
Thank you so much for your 5-star review! ⭐
We’re glad to hear you had a great experience with Airvet, our 24/7 televet service. Our goal is to give you peace of mind and reliable veterinary support anytime you need it. Thanks for trusting us!
SCAM! SCAM! SCAM!
BUYER BEWARE!!!
The place we bought our puppy from required we sign up a '14 day trial' with Kanguro, but assured us that we could cancel within that time and not be charged anything. Well, I did just that. I texted and emailed Kanguro that I wanted my policy cancelled immediately, and did so before the trial ended. FYI, you cannot speak to a live agent at Kanguro; they require you to email them or chat with them through text. Even though their website says, "Want to talk to a human? Our customer service team is here to help - contact us now! 888 546 5264", it is a lie... the number takes you to an AI operator that tells you there is no live agent available.
I emailed them twice after texting them, before the trial ended, stating, "I am writing to cancel my policy and close my account immediately. I have texted as well. My policy document is attached." 6 days passed, and I received a response to only one of my emails from a 'customer support agent' wanting to 'understand the reasons' that I am 'thinking about canceling' my policy.
I was not 'thinking about' canceling; my correspondence made it clear I WAS in fact canceling. Well, they charged my card anyway, and now I am having to challenge the charge through my credit card company and go through that whole process so that they won't continue charging my card.
BUYER BEWARE!!!!!
Reply from Kanguro Insurance2025-12-30
We sincerely apologize for the experience you described and understand your frustration.
We want to confirm that your policy has already been canceled, and we truly regret the inconvenience this situation caused.
Our Freelook Period allows customers to cancel their policy without charges when the request is made within the established timeframe. We’re sorry that the cancellation process and response times did not meet expectations in this case.
We take feedback like this very seriously, as it helps us improve our communication and overall customer experience. Thank you for bringing this to our attention, and again, we apologize for the inconvenience.
I misunderstood the download and join instructions and Kanguro helped me through the setup and were very patient and knowledgeable. Excellent customer service as usual.
Reply from Kanguro Insurance2025-12-09
Thank you for your feedback! 🌟
Our Airvet service is completely free for Kanguro customers. To access it correctly, make sure to use the unique code shown inside your Kanguro app—there you will also find the step-by-step instructions to activate the benefit.
It’s possible the app showed a subscription price because the code wasn’t applied during setup. Once you enter your Kanguro code, the fee disappears and your access becomes free.
If you need help or prefer personalized assistance, please feel free to email us at [email protected]
— we’re happy to guide you! 🐾💙
I felt well taken care of, I liked the recommendations, they were appropriate for my pet. Very grateful.
Reply from Kanguro Insurance2025-09-25
Hi Leidys,
Thank you so much for sharing your experience with us! 💙 We’re glad to know that Dana felt well taken care of and that our recommendations were helpful for her. Your gratitude motivates us to keep delivering the best service possible for both you and your pet.
—The Kanguro Team
Hi Glenda,
We’re so happy to hear that the claim process has been easy for you! 🐾 Knowing that Charli is covered and that submitting claims is simple makes all the difference. Thanks for trusting Kanguro! 💙
—The Kanguro Team
Thank you so much for your kind words! 🌟 We’re happy to hear that communication has been smooth and helpful. Please give Zeus and Nicky some extra love from all of us at Kanguro — we’re here anytime you need support! 🐾💙
Processing claims takes forever and you have to call and get a customer service rep on the phone. However after all that I did get my reimbursement.
Reply from Kanguro Insurance2025-09-09
We’re truly sorry for the frustration this has caused. We understand that some of your claims are still pending, and we want to assure you that they are being prioritized by our team. Our goal is always to process claims as quickly and transparently as possible, and we appreciate your patience as we work to resolve this for you.
The app is very easy to use... it guide you to fill in only what you need. Very fast response when it comes to doubts questions or discrepancies.
Reply from Kanguro Insurance2025-09-03
Thank you so much for your kind words! 🌟
We’re glad to hear that you find the app easy to use and that it helps guide you through everything smoothly. It makes us especially happy to know you received fast and clear support whenever you had questions. Give a big hug to Suki from our team! 🐾💙
Thank you so much, Beth! 💙 We’re glad to know that our team was responsive to your concerns. Gretyl’s well-being is always our priority, and we’re here anytime you need support.
Quick response, professional, and very knowledgeable
Reply from Kanguro Insurance2025-08-26
Thank you so much, Zarouhi! 💙 We’re thrilled to know you felt our team was quick, professional, and knowledgeable. Zoey’s well-being is always at the center of what we do, and it makes us happy to know you felt supported. 🐾 We’ll continue to be here for you whenever you need us!
I don't really recommend anyone to use a kangaroo.At first they make everything look pretty, but in reality it's not like that. They sent me to the hospital to take my pet and then when I filed a claim they never wanted to pay me.I just tell you to be very careful.
Reply from Kanguro Insurance2025-08-25
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how frustrating it must have been. Our goal is always to support pet parents during difficult times, and we’d like to review your case in detail to better understand what happened with your claim. Please reach out to us directly at +1 (888) 546-5264 or email us at [email protected]
so we can personally assist you and work toward a resolution.
This company is horrible with processing times (18 days instead of 2-3 as they say when you enroll) plus they are very picky on what they cover. They would consider something that could repeat on your pet (like a dermatitis) that happened a year before as a pre-existing condition
Reply from Kanguro Insurance2025-08-18
Hi Eliana,
We’re sorry to hear about your experience. We know how important fast and clear support is, and we want you to feel fully confident in your coverage. Our team will be reaching out to review your case and make sure you and Bacco get the clarity you deserve. 💙🐾
rewarding experience, payment refunded as stated. I recommend
Reply from Kanguro Insurance2025-07-30
Thank you so much, Giovanna!
We’re so happy to hear that your experience with Kanguro has been rewarding and that everything went smoothly with Xenna’s refund 🧡
It means a lot to us that you'd recommend us — we’re here for you both whenever you need us!
– The Kanguro Team 🦘
HORRIBLE!! Stay away. I had canceled my policy earlier in the year and they were still wrongfully charging my card and after hours of trying to talk to a supervisor no one would help me. They were not able to give me a refund even though they could see my account was inactive and had not been used. a complete scam.
Reply from Kanguro Insurance2025-07-31
Hi Katie, we’re very sorry to read your comment and that this was your experience. We’ve reviewed your case and as of yesterday your cancellation has been fully processed.
We understand your frustration and we apologize for any inconvenience caused. If you have any remaining questions, feel free to reach out to our support team directly.
– The Kanguro Team
Every time I called, I got an update where the claim sits. Communication was great. They paid out as indicated when we signed up for insurance.
Reply from Kanguro Insurance2025-07-29
¡Hello Andrea!
Thank you so much for your kind words! 🧡
We’re so happy to hear that you felt supported throughout the process and that Millie is getting the care she deserves. We’ll always be here for both of you! 🐶✨
Warm regards,
- The Kanguro Team
My experience with Kanguro has been fantastic. They act quickly on claims and compensation for covered services shows up just as fast. I'd highly recommend them to anyone with a pet.
Reply from Kanguro Insurance2025-07-29
Hi Russ,
Thank you so much for your kind words! We're thrilled to hear that your experience with Kanguro has been fantastic and that everything with your claims for Ellie has gone smoothly. 🐾
We’re here for you and Ellie anytime you need us.
Warm regards,
The Kanguro Team 🧡
Hi Natalia!
Thank you so much for your kind words 💚🐾
We’re thrilled to hear everything went smoothly — that’s what we love to hear!
Give a big hug to Pola and Pachito from our team 🐶🐶
We hope they’re doing great and staying healthy.
We're always here whenever you need us!
– The Kanguro Team
Lemonade
Spot Pet Insurance
Prudent Pet Insurance
Figo Pet Insurance
Trupanion
Healthy Paws Pet Insurance
Fetch Pet Insurance
Pumpkin Pet Insurance