Kanguro Insurance

Hi Brian, We're sorry to hear that this was your experience and appreciate you taking the time to share your feedback. We understand how frustrating it can be when a reimbursement doesn't match your expectations, especially with a first claim. Based on the details of your claim, the reimbursement was calculated according to your policy benefits. The preventive portion of the visit, including the wellness services for one of your puppies, was reimbursed. The remaining treatment related to the ear condition was processed under your illness coverage, which means your policy deductible applied before additional reimbursement could be made. Regarding your cancellation refund, premiums are refunded on a prorated basis and are calculated according to the terms of the policy, including any coverage that was already provided before cancellation. This is why the refunded amount may differ from the most recent payment. We understand this may not have been the outcome you were hoping for. If you'd like, we'd be happy to review your claim and policy with you again to answer any questions and ensure everything was processed correctly. Please reach out to our support team [email protected], and we'll be glad to help. – The Kanguro Team

Thank you so much for your kind words, Nazifa! We're glad our team was able to provide clear communication and help you through your situation. Knowing you had a positive experience means a lot to us. Thank you for trusting Kanguro!🧡

¡Hola, Eva! Muchas gracias por compartir tu experiencia. Nos alegra saber que quedaste muy complacida con la atención de Sofía. Le haremos llegar tus amables palabras; estamos seguros de que le alegrará saber que hizo una diferencia. Gracias por confiar en Kanguro Insurance para proteger a tu mascota. 🦘 – El equipo de Kanguro Insurance

Thank you so much for your kind words! 🦘 We're thrilled to hear you've had such a great experience with Kanguro. It's wonderful to know you're enjoying our 24/7 TeleVet service and that it's been helpful for you. We truly appreciate your trust and look forward to being there whenever you and your pet need us. 🐶🐱 – The Kanguro Insurance Team

Thank you so much for your kind words! We're so happy to hear Jules made such a positive impression. We'll be sure to share your feedback with her. It truly means a lot to our team. Thank you for trusting Kanguro Insurance, and we're always here whenever you need us! 🦘🧡

Hi Mayra! Thank you for taking the time to leave us a review. We're so glad Jules was patient and helpful throughout your experience. We've already shared your kind words with her, and they mean a lot to our entire team. Thank you for trusting Kanguro Insurance. We're always here whenever you need us. 🦘

Hi Jed, Thank you so much for your heartfelt words! We're truly grateful you took the time to share your experience. We'll be sure to pass your kind recognition along to Sofi. She'll be thrilled to know her genuine care, professionalism, and dedication made such a positive impact. Providing the kind of support that gives our members peace of mind is exactly what we strive for every day. Thank you for trusting Kanguro Insurance. We're always here whenever you need us. – The Kanguro Insurance Team 🦘

Thank you so much for your kind words! We're thrilled to hear you had a great experience with our Customer Service team. Reviews like yours mean a lot to our entire team and motivate us to keep delivering the best possible service. Thanks for choosing Kanguro Insurance! 🦘

Thank you for your kind words! We're so glad David was able to answer your questions and make everything clear. We'll be sure to share your recognition with him. Thanks for trusting Kanguro Insurance and for recommending us to fellow pet parents. It truly means a lot! – The Kanguro Insurance Team 🦘

Hi Yani, Thank you so much for your 5-star review! We're thrilled to hear that David was able to help you update your renters policy in just a few minutes. Providing fast, friendly, and hassle-free service is exactly what we strive for. We truly appreciate your trust in Kanguro Insurance, and we're here whenever you need us. – The Kanguro Insurance Team 🦘

Hi Jhon Carlos, Thank you for your 5-star review! We're so glad to hear you had an excellent and timely experience with our team. Providing fast, reliable service is always our goal. We truly appreciate your trust in Kanguro Insurance and look forward to being here whenever you need us. – The Kanguro Insurance Team 🦘

Hi Alina! Thank you for your review. We're so glad we could answer all your questions and provide the support you needed. Thank you for trusting Kanguro Insurance, and please know we're always here to help whenever you need us. – The Kanguro Insurance Team 🦘

Hi Madeline! Thank you for your wonderful review. We're delighted to hear that our team was able to resolve your issue quickly and make the process simple and stress-free. We'll be sure to share your kind words with Jules, she'll be thrilled to know she made such a positive impact! Thank you for choosing Kanguro Insurance. We're always here whenever you need us. – The Kanguro Insurance Team 🦘

Hi Gregory! Thank you so much for your kind words. We're thrilled to hear you had a great experience and didn't have to wait long. We'll be sure to share your shoutout with Jules, he'll be happy to hear it! Thanks for choosing Kanguro Insurance. – The Kanguro Insurance Team 🦘

Hi Lisa! Thank you for your kind review. We're so glad to hear David made your experience easy, informative, and reassuring. Thank you for trusting Kanguro Insurance, and remember, whenever you need us, Kanguro jumps in. – The Kanguro Insurance Team 🦘

Hi Liseth! Thank you for your review. We're happy to hear you had a fast and excellent experience with our team. Thank you for choosing Kanguro Insurance, and remember, whenever you need us, Kanguro jumps in. – The Kanguro Insurance Team 🦘

Hi Rebecca, thank you for sharing your feedback and for the 5-star review. We're glad Alexa was able to quickly answer your question via text and provide the information you needed. At the same time, we're sorry to hear about the repeated disconnections during your phone calls, as this is not the experience we aim to provide. We appreciate you bringing this to our attention, as feedback like yours helps us improve our service and communication experience. Thank you for choosing Kanguro, and please know we're always here to help whenever you need us. – The Kanguro Insurance Team 🦘

Hi! Thank you for sharing your experience and for trusting us with Lucas's care. We're so glad to hear to hear that Alexa provided compassionate, professional support and helped make a stressful situation a little easier. Taking the time to answer questions clearly and being there for our members when they need us most is exactly what we strive for. We've shared your kind words with Alexa and truly appreciate your recognition. Thank you for being part of the Kanguro family. – The Kanguro Insurance Team 🦘

Hi Virginia! Thank you for taking the time to leave a review. We're happy to hear you had a helpful and pleasant experience with our team. Providing friendly, attentive support is what we're all about, and we're here for you whenever you need us. – The Kanguro Insurance Team 🦘

Hi Erika! Thank you for taking the time to share your feedback. We're so glad you found the conversation informative and helpful. At Kanguro, we're committed to making insurance simple, clear, and easy to understand. Thanks for choosing us and being part of the Kanguro family! 🦘