Kanguro is modernizing your experience with insurance. We are the only insurtech end-to-end offering that is 100% bilingual and 100% digital but with real humans attending to our customers’ needs 24/7. We offer comprehensive customizable petcoverages starting with an accident and illness plan & wellness for your cat or dog. Kanguro also stands by your side providing Renters Insurance. Rest easy with Kanguro safeguarding your personal belongings and assisting with liability expenses should unfortunate events occur.
Written by the business, not verified by us.Kanguro Insurance (kanguroseguro.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 86% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; 91 of them were added in the last 12 months. Last updated 2026-08-31.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for being exceptionally helpful, patient, and extremely quick to resolve questions regarding their policies. Consumers note that speaking directly with a real human makes managing pet insurance and getting clear explanations a truly smooth and reliable process. Some people were dissatisfied with claim experiences, specifically mentioning unexpected denials, significant veterinary expense frustrations, and extremely slow claim processing times. Others also noted occasional communication hurdles, such as repeatedly disconnected phone calls, alongside feeling misled by initial coverage details when purchasing policies for their pets.
Auto-generated from all reviews of this business. For reference only.Friendly and efficient service; very grateful. Good service
Hi Michael! Thank you for your review. We're glad you had a friendly and efficient experience with our team. We truly appreciate your trust and kind words, and we're always here whenever you need us. – The Kanguro Insurance Team 🦘
Sofi is very attentive if my needs. She found time to call me back regarding my concern. Appreciate her help today
Hi Lester! Thank you for sharing your experience. We're so glad to hear that Sofi was attentive to your needs and took the time to follow up on your concern. Providing caring and responsive support is what we're all about, and we've already shared your kind words with her. Thank you for trusting us. – The Kanguro Insurance Team 🦘
Excellent service! David is an excellent customer service representative. He explained to me all the questions I asked him very nicely and professionally. Looking forward to my first claim to be resembulse. Thank you..
Hi Angeliz! Thank you for your review. We're delighted to hear that David provided clear and professional support and answered all your questions. We've shared your kind words with him, and our team is always here to support you throughout your entire Kanguro journey, helping protect what matters most. – The Kanguro Insurance Team 🦘
Dani was excellent,he assisted me with all my needs.
Hi Gabriel! Thank you for your review. We're glad Dani was able to assist you and meet your needs. We've shared your kind words with him. Thanks for choosing us! – The Kanguro Insurance Team🦘
I asked a question about my claim and Jules was able to pull up my claim and give me a quick, clear explanation. He also answered a question I had regarding how the AI worked.
Hi Holly! Thank you for sharing your experience. We're glad Jules was able to provide a quick, clear explanation about your claim and answer your questions. We've shared your kind words with him, and our team is always here whenever you need support. – The Kanguro Insurance Team 🦘
When I say that you get to talk with a real person I just don't mean someone who speaks good English and or Spanish I mean somebody who really genuinely cares. I've called in a few times now with questions and concerns and every single time I've had a very short one to two minute wait with just a few buttons to press to know what department I need to speak to and all three times they've gotten on a personal level with me and my animal and my understanding of what they offer and they don't offer just insurance for your pets and your home but they also offer genuine compassion at the end of every phone call I had a smile on my face I was no longer concerned with my worries they were very informative they weren't pushy here at this company they care. If I could leave two five-star reviews I would I would leave a five-star review with every experience you genuinely got this one right no automated voice no work around no being sent back and forth I thought their messaging service was automated nope those are real people messaging you they do offer an AI system but why do that when you could just pick up the phone and have a great experience every time
Wow, Todd, thank you so much for taking the time to share this. 🧡 Knowing that you felt genuinely cared for means everything to us because that's exactly the kind of support we want every member to experience. We believe insurance should feel personal, simple, and human. Thank you for recognizing our team and the compassion they bring to every conversation. Our goal is to make every interaction feel supportive, reassuring, and focused on what matters most. Your words truly made our day, and we'll be sure to share them with the entire team. Thank you for trusting Kanguro Insurance. We're always here whenever you need us. — The Kanguro Insurance Team 🦘
Alexa was very helpful and professional. She took the time to explain the policy details and answer all my questions.
Thank you for your kind words! We're so glad to hear that our team was able to provide the support and guidance you needed. At Kanguro Insurance, we believe in taking the time to make sure every customer feels informed and confident about their coverage. We truly appreciate your trust and thank you for choosing us! 🐾 - The Kanguro Team
I want to warn other pet owners about my experience with Kanguro. Before purchasing the policy, I was told that it would be active the very next day and that I could take my dog to the veterinarian right away. Based on the information their own representatives provided, I took my dog in for treatment and paid the veterinary expenses. The surprise came when I submitted my claim and it was denied. It is extremely frustrating to be told one thing when they are selling the policy and then receive a completely different answer when you actually need to use it. We are not talking about a small amount of money. These were significant veterinary expenses that I incurred because I trusted the information given to me by the company. My advice to anyone considering Kanguro is to be very careful. Get everything in writing and read every detail of the policy before spending your money. In my case, I feel misled and left without the coverage I was led to believe I had. Based on my experience, I cannot recommend this company.
Hi Ronald, Thank you for taking the time to share your experience and concerns. We understand how frustrating it can be to face unexpected veterinary expenses and to have questions about coverage when your pet needs care. After reviewing your case and speaking with you directly, we appreciated the opportunity to better understand your concerns and discuss them with you. At Kanguro, we are committed to supporting pet parents with transparency, care, and clear communication throughout their experience. Feedback like yours is valuable to us and helps us continue enhancing the service and support we provide every day. Thank you again for taking the time to speak with our team. We appreciate the opportunity to connect with you directly and remain available should you need anything further. – The Kanguro Team
Excellent customer service. Alexus handle my concerns with speed and accuracy. I would recommend this company to my friends. Very knowledgeable.
Hi Christine, Thank you for your wonderful review! We're so glad to hear that our team was able to address your concerns quickly and provide the support you needed. Delivering knowledgeable, responsive service is always our goal. We truly appreciate your recommendation and your trust in Kanguro Insurance. It means a lot to us to know you had such a positive experience. — The Kanguro Insurance Team 🦘
Im glad I was able to ask a question and got a rapid response. Thank you!
Thank you for taking the time to leave us a review, Richard! We're glad to hear that our team was able to answer your question quickly and provide the support you needed. Providing clear information and responsive service is very important to us, and we're happy we could help. Thank you for choosing Kanguro Insurance! The Kanguro Team 🦘
I was able to text a support person and they quickly solved my issue. I appreciate fast customer service!
Hi Kim, Thank you for your kind words! We're so glad to hear that our support team was able to assist you quickly and resolve your issue. Providing fast, helpful service is something we work hard to deliver every day, and it's wonderful to know we met your expectations. We truly appreciate you taking the time to share your experience and for choosing Kanguro Insurance. 🦘 – The Kanguro Team 🧡
It was great! I really appreciate how quick to respond
Hi Kerene, Thank you for your kind words! Knowing that you felt supported and received a quick response means a lot to us. We understand that when questions come up, getting timely help matters. We truly appreciate you being part of the Kanguro family and look forward to continuing to support you. — The Kanguro Insurance Team 🧡🦘
Service is horrible and every customer service rep speaks with broken English. I canceled my Insurance months ago and they continue to take payments from me. They told me the computer is giving them issues closing the account. Meanwhile because of them taking money from me, it has messed up my payments for other bills. I have an organized bank account with exactly what I need for bills not expecting to be stolen from. Right now they owe me 3 months. How is it my problem they have problems with the computer. That money should be back in my account. Regardless. It wasn't theirs to take. I still have not received money back and I'm expected to wait for them to figure it out. Not acceptable. Not my problem. Also the app they have never works. This company is a Sh%$ show. Don't bother using them. I could go on about other issues but I'd write a whole chapter.
Hi, We're very sorry to hear about your experience and understand how frustrating this situation must be, especially if you believe you've continued to be charged after requesting cancellation. We take concerns related to billing, cancellations, refunds, and account access very seriously, and we'd like the opportunity to investigate your case and help resolve it as quickly as possible. Because we're unable to identify your account from this review, please contact our Customer Service team directly at (888) 546-5264 or email us at [email protected]. Please include your full name, the email address associated with your policy, and any additional details that can help us locate your account. We appreciate you bringing this to our attention and would welcome the opportunity to review your situation and work toward a resolution. – The Kanguro Team 🦘
Spoke with the sweetest agent who corrected my interested party and address. Service was fast and accurate!
Thank you so much for your kind words 🧡 We’re so happy to hear you had a great experience with our team and that everything was corrected quickly and accurately. Providing fast, friendly, and human support is what we strive for every day. We truly appreciate you taking the time to share your experience with us. - The Kanguro Team 🦘
Hi Inmaculada, thank you so much for your kind words and for trusting Kanguro. 🧡 We’re very happy to hear that our team has made your experience a positive one. Providing attentive, human support is a big part of the Kanguro way, and your feedback truly means a lot to us. We’re always here whenever you need us. – The Kanguro Team 🦘
Specifically, I have found the Customer Service very accessible. I am connected directly to a human being. I do not have to go through a virtual person or chat. Also, Customer Service has inerfaced with the Claims Department while I am a brief hold, assuring that all of us have the same understanding. Customer Service Staff, are especially knowledgeable, patient, caring, and professional. Coverage includes prescribed, medically recommended medication.
Hi Sharon, thank you so much for this thoughtful review. We’re incredibly happy to hear our team made you feel supported and cared for throughout the process. Real human support and clear communication are a big part of the Kanguro way. We truly appreciate your trust in us and your kind words. We’re here whenever you need us. – The Kanguro Team 🦘
Hi Angelica, thank you so much for your kind words and for taking the time to leave us a review. 🧡 We’re happy to hear you had a great experience with our team and services. We truly appreciate your trust in Kanguro and we’re always here whenever you need us. – The Kanguro Team 🦘
Amazing people to contact to solve the issues
Hi Justin, thank you for your kind words! We’re so happy to hear you had a great experience with our team. Providing real human support when our members need help most is what the Kanguro way is all about. Thanks for being part of the Kanguro family! - The Kanguro Team 🦘
Super fast service/ reimbursement! So far great.
Hi Maria! 🧡 Thank you so much for your review. We’re happy to hear your experience with our service and reimbursement process has been fast and smooth so far. That’s exactly the experience we want for our members and their pets. Thanks for being part of Kanguro. - The Kanguro Team🦘
Kanguru is the best pet insurance company I've ever experienced. Not only do they offer exceptional customer service (with an empathetic ear), their turn around time on claims is quick and easy. I've been with them for 3 years and have made several claims.
Thank you so much for your kind words and for trusting Kanguro for the past 3 years 🧡 We know how stressful pet emergencies and claims can be, so hearing that our team was able to support you with empathy, fast service, and a smooth claims experience truly means a lot to us. We’re grateful to have you as part of the Kanguro family. Give your furry friend some extra love from us 🐾 - The Kanguro Team 🦘
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