Kanguro is modernizing your experience with insurance. We are the only insurtech end-to-end offering that is 100% bilingual and 100% digital but with real humans attending to our customers’ needs 24/7. We offer comprehensive customizable petcoverages starting with an accident and illness plan & wellness for your cat or dog. Kanguro also stands by your side providing Renters Insurance. Rest easy with Kanguro safeguarding your personal belongings and assisting with liability expenses should unfortunate events occur.
Written by the business, not verified by us.Kanguro Insurance (kanguroseguro.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 86% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; 91 of them were added in the last 12 months. Last updated 2026-08-31.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for being exceptionally helpful, patient, and extremely quick to resolve questions regarding their policies. Consumers note that speaking directly with a real human makes managing pet insurance and getting clear explanations a truly smooth and reliable process. Some people were dissatisfied with claim experiences, specifically mentioning unexpected denials, significant veterinary expense frustrations, and extremely slow claim processing times. Others also noted occasional communication hurdles, such as repeatedly disconnected phone calls, alongside feeling misled by initial coverage details when purchasing policies for their pets.
Auto-generated from all reviews of this business. For reference only.Jules was very kind and helped me with my problems
Thank you for your kind words, Chloe! We’re so glad to hear Jules was able to help and make your experience a positive one. We’ll be sure to share this with her. – The Kanguro Team 🦘
Customer service was very nice. Very helpful.
Thank you for sharing this, Alina! We’re really happy to hear you had a helpful experience with our team. That’s exactly the level of service we always aim to provide. Thanks for choosing Kanguro. 🐾 - The Kanguro Team 🦘
I never write reviews but I had such a wonderful customer service experience that I had to take a few minutes to mention that Luis was excellent and made everything so easy and smooth for me. It was so refreshing to speak to someone and get an immediate action and resolution to my problem. I am very impressed with this company and Luis. Thank You!
Thank you so much for taking the time to share this! We’re thrilled to hear that Luis made your experience smooth and easy. Providing fast, human support is something we truly care about, and we’ll be sure to share your kind words with him. Thank you for trusting Kanguro to protect what matters most to you. 🐾 - The Kanguro Team 🦘
Very informative and a delight to speak with!
Thank you for your kind words! We’re so glad you had a pleasant and informative experience with our team. That’s exactly the kind of support we aim to provide. - The Kanguro Team 🦘
Excellent insurance, it covers so many things that no other insurance does, the service is exceptional. I have had many situations with my dog over the past two years and Kanguro has helped me with everything and covered everything, with all the specialists and treatments. I am more than grateful. God bless you and may you always prosper.
Thank you so much for your heartfelt words. It truly means a lot to know Kanguro has been there for you and your dog when it mattered most. Providing reliable coverage and caring support is exactly why we do what we do. We’re grateful to have you as part of the Kanguro family and wish you and your pup continued health and happiness 🧡🐾 — The Kanguro Team🦘
Jules was very helpful and explained everything with ease. Was prompt and friendly
Thank you for your feedback and for trusting Kanguro 🧡 We’re happy to hear Jules was helpful, friendly, and made everything easy to understand. We’ll be sure to share your kind words with the team. If you ever need anything, we’re here to help. — The Kanguro Team🦘
Customer service was excellent. The representative stayed online while I logged in both through the Internet and the app to ensure my account was set up correctly. He reviewed the different plans so that I could make an educated decision.
Thank you for your kind words! We’re happy to hear our team could support you every step of the way and make sure everything was set up smoothly. Helping you understand your options and feel confident in your decision is exactly what we aim for at Kanguro. Welcome to the Kanguro family 🧡🐾 — The Kanguro Team🦘
So far I have been experiencing some miscommunication in the beginning. But one of your agents Sofia was very patient and helpful she handled the issue professionally.
Thank you for sharing your experience with us. We’re sorry to hear there was some miscommunication at the start, but we’re glad Sofia was able to step in and help resolve everything with patience and professionalism. We truly appreciate your feedback and are here whenever you need us. Welcome to Kanguro 🧡🐾 — The Kanguro Team🦘
Excellent service good attitude and attention
Thank you for your kind words! We’re happy to hear you had a great experience with our team and service. If you ever need anything, we’re here to help 🧡 — The Kanguro Team🦘
Maria was really good. She answered my all questions and help me a lot. Very professional! Thanks
Thank you for your review! We’re so glad Maria was able to help and answer all your questions. We’ll be sure to share your kind words with her. Our team is always here if you need anything 🧡 — The Kanguro Team🦘
Thank you for your review! We’re glad you had a great experience with us. If you ever need anything, our team is here to help 🧡 — The Kanguro Team🦘
Maria was courteous and efficient; thank you for you help.
Thank you so much for your kind words 🧡🐾 We’re glad to hear Maria was courteous and efficient. We’ll be sure to share your feedback with her. Providing clear and friendly support is what we strive for every day at Kanguro. Thanks for trusting us🦘✨
It has been a great experience
Thank you for your review 🧡🐾 We’re so happy to hear you’ve had a great experience with your puppy’s coverage. Supporting pet parents from the very beginning is what Kanguro is all about. Thanks for trusting us to help protect your pup 🦘✨
Not happy the person not help with my pet, he has ear infection, she said the ear look good please I'm very sad
Hi Aleyda We’re truly sorry you’re going through this. We know how upsetting it is when your pet isn’t feeling well, especially with something like an ear infection. We’d really like to better understand what happened and review your case carefully. Our team will be reaching out to you directly to make sure you and your pet receive the support you deserve. If you prefer, you can also contact our Customer Service team at [email protected] or 888-546-5264 — we’ll be happy to help and clarify anything you need. The Kanguro Team 🦘
Luis was very helpful and kind. He made it easy to understand how to file a claim
Thank you for sharing your experience 🧡 We’re so glad to hear that Luis was helpful and kind, and that he made the claims process easy to understand. Providing clear, friendly support is very important to us, and we’ll be sure to pass along your kind words to him. Thank you for choosing Kanguro 🐾 The Kanguro Team 🦘
Amazing super helpful and responds to questions clearly
Thank you so much for your kind words 🧡 We’re really glad to hear that our team was helpful and able to answer your questions clearly. Providing clear, friendly support is very important to us, and feedback like this truly means a lot. Thank you for choosing Kanguro 🐾 The Kanguro Team 🦘
My vet only gives me copies of Invoices. To get detailed notes in order to get reimbursement is ridiculous. Moving on to another insurance provider
Most veterinary clinics usually provide only the invoice at the time of a consultation or emergency visit, as medical records or SOAP notes often take additional time to prepare. This is a very standard practice in veterinary medicine. For certain claims, medical records may be required to validate the treatment received. This typically applies to accident or illness claims, while many preventive care claims after the initial wellness exam do not require detailed notes. At Kanguro, our commitment is to offer coverage that’s easy to use and easy to understand. If you’d like, our Customer Service team would be happy to review your case and help clarify what’s needed. You can reach us at [email protected] or 888-546-5264. Thank you for sharing your feedback. The Kanguro Team 🦘
Liked the timely covering of Chips issues. Had two sicknesses when purchased and Kanguro refunded us in a time that worked out for Chip's next Hospital visit. Thank all of you.
Thank you so much for taking the time to share Chip’s experience with us 🧡 We know how important timely support is, especially when your pet needs ongoing care, and we’re really glad our coverage and reimbursement helped you be ready for Chip’s next hospital visit. Hearing that the process worked when you needed it most truly means a lot to our team. Thank you for trusting Kanguro and for your kind words. We’re honored to be part of Chip’s care journey 🐾 The Kanguro Team 🦘
We’re very sorry to hear about your experience. This is not the level of service we aim to provide, and we understand how disappointing this can feel. We’d appreciate the opportunity to review what happened and see how we can help. Please reach out to our Customer Service team at [email protected] or call 888-546-5264, so we can look into your case and support you properly. Thank you for taking the time to share your feedback. It helps us improve. The Kanguro Team 🦘
I want to thank Kangaru pet insurance for being there for my Yorkie Lil Bear. He needed emergency surgery and an overnight observation in the hospital. It definitely was a very stressful time for myself and Lil Bear. Kangaru did follow through with their end with a fairly quick reimbursement of the surgery, meds and hospital stay. Thanks again M.M. Sinagra
Thank you so much for sharing Lil Bear’s story 🧡 We know how stressful emergencies can be, and we’re glad we could be there for you and Lil Bear when he needed it most. Thank you for trusting Kanguro and for your 5-star review! ⭐ We’re honored to be part of Lil Bear’s journey. — The Kanguro Team 🦘
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