Kanguro is modernizing your experience with insurance. We are the only insurtech end-to-end offering that is 100% bilingual and 100% digital but with real humans attending to our customers’ needs 24/7. We offer comprehensive customizable petcoverages starting with an accident and illness plan & wellness for your cat or dog. Kanguro also stands by your side providing Renters Insurance. Rest easy with Kanguro safeguarding your personal belongings and assisting with liability expenses should unfortunate events occur.
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Is Kanguro Insurance legit?
Kanguro Insurance (kanguroseguro.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 86% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; 91 of them were added in the last 12 months. Last updated 2026-08-31.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for being exceptionally helpful, patient, and extremely quick to resolve questions regarding their policies. Consumers note that speaking directly with a real human makes managing pet insurance and getting clear explanations a truly smooth and reliable process.
Some people were dissatisfied with claim experiences, specifically mentioning unexpected denials, significant veterinary expense frustrations, and extremely slow claim processing times. Others also noted occasional communication hurdles, such as repeatedly disconnected phone calls, alongside feeling misled by initial coverage details when purchasing policies for their pets.
Auto-generated from all reviews of this business. For reference only.
Kanguro took 4 days to fix my app login, which felt like forever. Then they sent back my entire $100 premium as reimbursement after my $300 vet bill. Paid the vet, got my insurance money back, basically covered the whole thing for free. If this is how they operate, they can break their app every week. Highly recommend.
Reply from Kanguro Insurance2026-04-29
Hi Javi,
Thank you so much for taking the time to share this 🧡 We truly appreciate your patience while we worked through the app login issue. We know how frustrating that can feel, and it means a lot that you stuck with us.
We’re really glad to hear your claim experience turned things around and that you received your reimbursement smoothly. That’s exactly what we aim for, making sure you can focus on your pet while we handle the rest.
If you ever need anything or run into any issues again, don’t hesitate to reach out. You can contact us anytime at 888 546 5264 or [email protected], we’re here to help.
Warmly,
The Kanguro Team 🦘
We love Kanguro insurance! Customer service is always professional and kind. They are always available to work with you and your furry family. Their plans are comprehensive and fairly priced. Their app is easy to navigate and their 24/7 Vet availability is extremely reliable and comforting.
Reply from Kanguro Insurance2026-04-28
Hi Angela,
Thank you so much for your kind words 🧡 It truly means a lot to hear that you’ve had a great experience with our team and services.
We’re especially happy to know our support, app experience, and 24/7 Televet access have been helpful for you and your furry family.
If you ever need anything, we’re always here for you!
Warmly,
The Kanguro Team 🦘
Jules was very helpful in answering my question promptly.
Reply from Kanguro Insurance2026-04-21
Thank you so much for your kind words, Susan! 🧡
We’re so glad Jules could help quickly, that’s what we’re here for.
We’re always here if you need anything.
- The Kanguro Team 🦘
He was very helpful and very kind and answered all the important questions and guided me on what his thoughts were about the packages
Reply from Kanguro Insurance2026-04-15
Hi Amy,
Thank you so much for your kind words. We’re really happy to hear that you had a helpful and clear experience, that’s exactly what we aim for every time.
Providing guidance and making things easy to understand truly matters to us, so it means a lot that you felt supported throughout.
We appreciate you taking the time to share this.
- The Kanguro Team 🦘🧡
I submitted all the documents that was requested. I have a email that said they need my documents. How does a company not have something that was confirmed they received it when you submitted.
Reply from Kanguro Insurance2026-04-14
Hi,
We’re really sorry to read this. This is not the experience we want for anyone.
We understand how frustrating it is to submit your documents and then be told they’re still needed. In some cases, documents may require additional verification, and we completely understand how confusing that can feel.
If you’d like more clarification or support, you’re always welcome to contact us directly at 888 546 5264 or [email protected]. We’ll be happy to help.
Thank you for sharing your experience. This helps us improve.
– The Kanguro Team 🦘
My claim was handled very quickly and correctly. I didn’t have any issue but, I can tell if I did, it would have been handled professionally and fast….thank you
Reply from Kanguro Insurance2026-04-14
Hi Marsha,
Thank you so much for your kind words! We’re really glad to hear your claim was handled quickly and smoothly.
It means a lot to know you felt confident in how things would be handled, even if an issue had come up. That trust is everything to us.
We truly appreciate you taking the time to share this.
— The Kanguro Team 🦘
Hi there,
Thank you so much for your kind words. We’re really glad to hear your claims were processed in a timely manner, that’s exactly the experience we aim to deliver every time.
At Kanguro, we know how important a fast and smooth claims process is when you need it most, and it means a lot that you noticed.
- The Kanguro Team 🦘
I filed a claim for shots and I received it, but I had to reclaim again, because my puppy was sick within the 2week warranty;so,I'm waiting to receive the refund for my puppy's medical records.
Reply from Kanguro Insurance2026-04-13
Hi Denise,
Thank you for sharing your experience. 🧡 We’re glad your initial claim was processed, and we appreciate you submitting the additional information for the review.
Our team is continuing with the review process and will follow up as needed.
Please feel free to reach out if you need anything, we’re always here to help.
— The Kanguro Team 🦘
Hi there,
Thank you so much for your kind words! We’re glad to hear you had an amazing experience. That’s exactly what we aim for every time.
— The Kanguro Team 🦘
Thank you for Jules' excellent service. He cleared up all my questions quickly and efficiently. I highly recommend Jules 💯% thanks to Kanguro Insurance
Reply from Kanguro Insurance2026-04-08
Thank you so much for your kind words!
We’re really glad Jules was able to help and make everything clear for you.
We appreciate your recommendation and are always here if you need anything 🐶🐱
- The Kanguro Team 🦘
David, was a wonderful customer service experience! He was patient, attentive, listened, offered solutions, and resolved my reason for calling, couldn’t have asked for a better customer service. Thanks again David
Kind regards
Marie
Reply from Kanguro Insurance2026-04-08
Thank you so much for your kind words, Marie!
We’re really happy to hear David was able to support you with such care and attention. We’ll make sure to share your feedback with him, it will mean a lot.
We’re always here if you need anything 🐶🐱
- The Kanguro Team 🦘
My experience was great I got all my answers for my questions and im satisfied about calling and get my insurance with kanguro
Reply from Kanguro Insurance2026-04-08
Thank you so much for your kind words, Bibis!
We’re really happy to hear you had a great experience and got all your questions answered. That’s exactly what we’re here for.
We’re always here if you need anything 🐶🐱
- The Kanguro Team 🦘
Efficient and prompt response and approval of claims.
Reply from Kanguro Insurance2026-04-08
Thank you so much for your kind words! 🦘
We’re really happy to hear everything felt smooth and quick, especially when it comes to claims. That’s exactly the experience we want for you.
We’re here whenever you need us 🐶🐱
- The Kanguro Team 🦘
Thank you so much for your review! 🧡
We’re really glad to hear that your experience felt easy and comfortable. That’s exactly the kind of service we strive to provide every time.
If you ever need anything, we’re always here for you.
- The Kanguro Team 🦘
I have been with Kanguro fo r4 years, and they have always exceeded my service expectations.
Reply from Kanguro Insurance2026-04-01
Hi Rahiza!
Thank you for trusting Kanguro to protect what you love most over these past 4 years 🧡
It really means a lot to us to be part of your journey, and we’re so happy to hear we’ve met your expectations along the way.
We’re always here whenever you need us.
- The Kanguro Team 🦘
Hola Reyna,
¡Gracias por tu reseña! 🧡 Nos encanta saber que el seguimiento te hizo sentir acompañada, eso es muy importante para nosotros.
Aquí estamos para ti cuando lo necesites.
- El equipo de Kanguro 🦘
Thank you so much for your kind words! 🧡
We’re really happy to hear you had a fast and smooth experience with us—that’s exactly what we aim for every day.
If you ever need anything, we’re always here for you (and your furry family 🐾).
– The Kanguro Team 🦘
They truly provide excellent service; they are very clear and explain everything step-by-step to address your questions.
Reply from Kanguro Insurance2026-03-16
Thank you so much, Neyla!
We truly appreciate you taking the time to share your experience. It means a lot to hear that our team was able to explain everything clearly and guide you step by step.
Providing simple, transparent support is exactly what we aim for.
Thank you for trusting Kanguro to protect what matters to you.🐾
– The Kanguro Team 🦘
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