Recommend
- wide range of products - products look the same as advertised on site - customer service is helpful & quick to respond - price/quality = OK i would recommend
About Kikilighting
Data updated- Website
- kikilighting.com
- Category
- Home & Garden
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 74 reviews
- Replies to negative
- 31% (12/39)
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Is Kikilighting legit?
Kikilighting (kikilighting.com) has a 4.3 out of 5 rating on OK.one, based on 254 user reviews collected here. It is listed under Home & Garden and its reputation is good. 83% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 31% of negative reviews; Reviews mostly discuss Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the helpful customer support team, noting that staff members respond quickly and efficiently resolve any purchase or shipping issues. Many buyers also mention that these gorgeous lamps look stunning, providing warm and pleasant lighting that perfectly matches online photos and room aesthetics. Some reviewers were not happy with the delivery times, experiencing significant shipping delays, poor package tracking, or missing items from their orders. A few individuals also noted receiving low-quality items or incorrect models that did not match the specific descriptions advertised on the website.
Auto-generated from all reviews of this business. For reference only.What people say
silky smooth
besides top notch products, communication with customer service was fast and pleasant, everything went silky smooth.
Elegant Nordic Design with Excellent Light Quality
I’m very happy with my purchase from Kikilighting. I bought the Nordic Sunlight ceiling lamp (70 cm diameter) and it looks absolutely stunning in my living room. The design is elegant and minimalist, exactly what I was looking for to create a modern Nordic atmosphere. The lamp feels high quality, with solid materials and a refined finish. The light it provides is warm and well-distributed, making the space feel cozy while still being bright enough for everyday use. Installation was straightforward, and everything arrived well packaged and in perfect condition. Overall, I’m very satisfied with both the product and the shopping experience. I would definitely recommend Kikilighting to anyone looking for stylish, modern lighting with great quality.
Good experience with Kiki Lighting
Good experience with Kiki Lighting! God quick replies replies from the customer support when I had a question about my tracking code. Product is similar to the pictures.
Really good expérience
Really good expérience with kikilighting : choosing my light fixture on the website was easy, and the tracked shipping was fast. The model is exactly what I expected.
Great quality!
Received the lamps on the shorter end of the expected delivery spectrum, great to have them in house so fast. When opening the box was pleasantly surprised, very good impression of the quality, strong glass and beautiful color. We’re happy!
Very happy with the lamp we ordered
Very happy with the lamp we ordered. It looks exactly as on the photos and fits perfectly in our living room.
Good items and helpful costumer experience
The Costumer experience team is really kind and fast to help and resolve any problem you will have with your purchase. The items have a really hight quality.
Still waiting for my order but contact…
Still waiting for my order but contact was good so far and they told me they would give me a longer cable for free if I left a good review. So here we go.
perfect
parfect and serious
I ordered a lamp on November 1st with…
I ordered a lamp on November 1st with express delivery (promised within 5 days). It’s now November 18th and I’ve received absolutely no updates. No one is responding to my emails, website chats, Instagram messages, or Facebook inquiries. Extremely disappointing experience — avoid this brand.
Very good customer service!
Very good customer service! I'm very satisfied with my experience. The communication was quick, clear, and very helpful. The team handled my issue professionally and offered a great solution. I really appreciate their support and friendly approach. Recommend this store!
Customer service is very supportive.
The Lamps were shipped unexpected fast…
The Lamps were shipped unexpected fast and well packed. The quality is fine. happy with it
Great customer service
Great customer service, we had a problem with one delivery and the customer service has been easy to deal with and helpful, proactively proposing solutions to resolve the issue. That made a situation that was initially frustrating into a positive experience!
They sell low-quality chinese fakes under real brand names
They sell chinese low-quality fakes instead of the real deal. Ordered OLEV Ovefly lamp and they sent me a Chinese counterfeit, even made me wait for it for a month like for a real one an later changed the description on the site to remove the brand name and change description after I called them out for this. They are refusing to collect the item back and saying that I cannot return it if I opened the box, which I of course did – otherwise I would not have known what's inside.
SCAM
SCAM! You pay, then nothing happens.
Great product and great customer…
Great product and great customer service. Bought about 5 times and never got disappointed. Thanks!
lámpara de mala calidad
I am very disappointed with my experience with Kiki Lighting. The lamp I received does not match the photos or the description on their website — the finishes are poor, the cable looks cheap, and there are silver supports and a plastic ceiling plate that were not shown or mentioned. To make matters worse, I contacted customer service immediately after receiving the product, but I have not received any response. This is unacceptable and feels like misleading advertising. I would not recommend this store.
We lost our money and didn't get the lamp
Kiki Lightning's customer support and service are really bad. We paid the full invoice for three (3) lamps. Kiki Lightning only sent us two. We sent proof of payment from our bank, wrote emails, tried everything (you can't call them), but we didn't get any response. We didn't receive the third lamp, worth €96. Despite our demands, we didn't get our money back. Nothing. Don't ever buy anything from the scam company Kiki Lightning.
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