Kin is built for your home — and everything that comes with it. Protect and manage your most important investments with homeowners insurance, mobile home insurance, landlord insurance, condo insurance, flood insurance, auto insurance,* and home financing through Kin Financing.We make protection simpler, fairer, and more affordable, especially where climate risk and rising costs hit hardest. We’re real people, here to help when it counts. See why homeowners choose Kin at kin.com.
Written by the business, not verified by us.
Is Kin Insurance legit?
Kin Insurance (kin.com) has a 4.8 out of 5 rating on OK.one, based on 174 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff for making the transition process remarkably smooth and answering all policy questions thoroughly. People also deeply appreciate the highly affordable rates and significant financial savings achieved by bundling their home and auto insurance policies together.
However, some customers also noted that customer service can be quite frustrating, with reviewers experiencing poor communication and complete unresponsiveness when trying to reach out. Reviewers encountered difficulties with communication, noting that agents failed to reply and that resolving policy concerns took far too long.
Auto-generated from all reviews of this business. For reference only.
What people say
I
ILEANA · 1 review · Experienced 2026-08-05 ·
★★★★★
I needed an extension for the payment…
I needed an extension for the payment the quarterly payment and your company gave me an extra amount of days so that I could do that which would be falling after I receive my second check of the month. It was so easy that I was shocked and they were very accommodating. She was lovely and I didn’t have to re-explain anything. She just went and checked and came back with positive answer. It was easy bottom line she was great.
Reply from Kin Insurance2026-08-05
We are so glad to read about your positive experience. Thank you for being a loyal Kin customer!
N
Nancy Awal · 1 review · Experienced 2026-08-04 ·
★★★★★
That he is courteous and knowledgeable
My agent who helped me was very knowledgeable. I needed a policy asap and he was able to see me through the process. I would recommend him to others. He was also very patient.
Reply from Kin Insurance2026-08-06
We're so glad to hear how happy you are with your experience being a Kin customer so far. Please don't hesitate to reach out to our team if you have any questions in the future.
M
Mark Mcelhaney · 3 reviews · Experienced 2026-08-05 ·
★★★★★
My Interaction with Support
Responded to my questions quickly. Reset my e survey so that I could complete it. Only issue was that I had to retake the pictures to complete the survey. They were supposed to have kept the pictures I took before.
Reply from Kin Insurance2026-08-05
Hi Mark, we're thrilled to receive this positive feedback. Thank you for taking the time to share your review.
M
Mike · 1 review · Experienced 2026-08-05 ·
★★★★★
Michael Randolph was awesome
Michael Randolph was awesome! His knowledge and expertise made getting both auto and homeowners insurance easy!
Reply from Kin Insurance2026-08-05
Hi Mike, we're thrilled to receive this positive feedback. Thank you for taking the time to share your review.
P
Penny Johnson · 2 reviews · Experienced 2026-08-03 ·
★★★★★
CUSTOMER SERVICE is awesome with KIN!
They explained everything in great detail. I didn't understand some things and they were patient and kind!!
Reply from Kin Insurance2026-08-05
We're so glad to hear how happy you are with your experience being a Kin customer so far. Please don't hesitate to reach out to our team if you have any questions in the future.
T
Terence Washington · 1 review · Experienced 2026-08-05 ·
★★★★★
Lydia Felix was the agent who assisted…
Lydia Felix was the agent who assisted me in getting my insurance started. I've never had a more knowledgeable and professional person help me with any purchase and certainly purchasing of insurance. I'm overly pleased and would suggest Kin and Lydia to anyone who is looking to purchase insurance.
Reply from Kin Insurance2026-08-05
We aim to provide every customer with a positive and easy homeowners insurance experience and are thrilled to read that we did just that. Thank you for the kind words!
A
Ami Frost · 1 review · Experienced 2026-08-05 ·
★★★★★
All of the agents I have worked with…
All of the agents I have worked with have been amazing! Very prompt and attentive. An amazing experience so far!
Reply from Kin Insurance2026-08-05
Our priority is to provide the best experience for all our customers. Thank you for being a part of the Kin community!
L
Linda Bowers · 6 reviews · Experienced 2026-08-03 ·
★★★★★
A very professional and informed…
A very professional and informed representative. She was very helpful and cheerful. I enjoyed talking with her.
Reply from Kin Insurance2026-08-05
We are so glad to read about your positive experience. Thank you for being a loyal Kin customer!
m
mkfacey · 1 review · Experienced 2026-08-04 ·
★★★★★
Flood Insurance
My mortgage company didn’t have my flood covetage, agent was ably to supply the documents via email.
Reply from Kin Insurance2026-08-05
Hi mkfacey, we're thrilled to receive this positive feedback. Thank you for taking the time to share your review.
D
David Peeples · 1 review · Experienced 2026-08-05 ·
★★★★★
Very good to deal.
Very good to deal.. getting My homeowner policy was very easy and honest with good reviews
Reply from Kin Insurance2026-08-05
We are so glad to read about your positive experience. Thank you for being a loyal Kin customer!
S
Susan SUnited States · 3 reviews · Experienced 2026-08-03 ·
★★★★★
KIN is a HUGE cost-saver!!
For years, Florida homeowners have paid the highest rates in the country. But, this year, the insurance Gods have smiled on us and bestowed us with an opportunity to switch to Kin Insurance. I took the first opportunity to call Scarlett, who walked me through the process. She was light-hearted, courteous and very professional. She knows her stuff. The cost savings is amazing. I recommend that my fellow Florida homeowners ditch whatever policy they have right now and sign up with Scarlett from KIN. You will be SO happy.
Reply from Kin Insurance2026-08-04
Our priority is to provide the best experience for all our customers. Thank you for being a part of the Kin community!
J
Joseph MonteUnited States · 2 reviews · Experienced 2026-07-30 ·
★★★★★
My experience with Pamela was second to…
My experience with Pamela was second to none. She answered all my questions promptly. Obtained all my information in an orderly way, was friendly, informative and efficient. I was very happy with the quote, quite frankly if I didn't have such a great experience with Pamela, I would have obtained a few more quotes. I felt I did not need to do this.
Reply from Kin Insurance2026-08-04
Hi Joseph, we're thrilled to receive this positive feedback. Thank you for taking the time to share your review.
S
Suzanne · 1 review · Experienced 2026-08-04 ·
★★★★★
Price and service
Reply from Kin Insurance2026-08-04
We're so glad to hear how happy you are with your experience being a Kin customer so far. Please don't hesitate to reach out to our team if you have any questions in the future.
J
JanieceUnited States · 1 review · Experienced 2026-08-04 ·
★★★★★
THE BEST CUSTOMER SERVICE
Jaysen has been amazing with assisting me with my home insurance. He consistently stayed in communication with me and ensured all of my questions were answered thoroughly and timely. I highly recommend Kin insurance not only for their great rates and coverage, but mainly for their supportive customer service.
Reply from Kin Insurance2026-08-04
Hi Janiece, we're thrilled to receive this positive feedback. Thank you for taking the time to share your review.
C
Chandrell Johnson · 1 review · Experienced 2026-08-02 ·
★★★★★
The online process was fast and easy
The online process was fast and easy. Kin Insurance provided great rates.
Reply from Kin Insurance2026-08-04
We are so glad to read about your positive experience. Thank you for being a loyal Kin customer!
J
Jonathan · 2 reviews · Experienced 2026-07-24 ·
★★★★★
Policy
Policy options work out for me
Reply from Kin Insurance2026-08-05
We aim to provide every customer with a positive and easy homeowners insurance experience and are thrilled to read that we did just that. Thank you for the kind words!
O
ORNELAS/YOLANDA SUE · 5 reviews · Experienced 2026-08-04 ·
★★★★★
A Woman with Kindness and Honesty
I was truly impressed by Sherri Miller. She was very sincere, honest, kind and patient! She asked us if we had questions and wanted to make sure we understood everything that was asked. She spoke very highly of the person in charge of the Company! She was a joy to talk with. I will refer others to her as well.
Reply from Kin Insurance2026-08-05
We're so glad to hear how happy you are with your experience being a Kin customer so far. Please don't hesitate to reach out to our team if you have any questions in the future.
My experience with Sophy was great. She was very thorough and extremely polite. I’ll recommend her to anyone that asks about insurance.
Reply from Kin Insurance2026-08-03
We're so glad to hear how happy you are with your experience being a Kin customer so far. Please don't hesitate to reach out to our team if you have any questions in the future.
K
Kathy M. · 2 reviews · Experienced 2026-06-17 ·
★★★★★
The agent I talked to wGREAT CUSTOMER SERVICEas very helpful…
The agent I talked to was very helpful and informitve, helped me a lot to decide on what I needed
Reply from Kin Insurance2026-08-03
We aim to provide every customer with a positive and easy homeowners insurance experience and are thrilled to read that we did just that. Thank you for the kind words!
Horrible horrible horrible. They will convince you of being covered and will go above and beyond to deny every honest claim and even if
They deny you get ready because you will be dropped. Horrible experience. From an honest person.
Reply from Kin Insurance2026-08-04
Hi Melinda - We care deeply about our customers’ claims experience, and we understand how distressing it can be to experience damage to your home. Home insurance offers financial protection against specified losses or damages as outlined in the policy agreement. This means that only the items, events, or risks explicitly listed in your policy are covered. We aim to provide many different options to our customers while they are shopping for a policy with Kin and provide detailed explanations regarding the available deductibles, endorsements, and other policy coverages. This allows our customers the flexibility to choose what works best for their needs. Please don't hesitate to reach out if you have further questions or concerns at 866-204-2219.
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