LawDepot

Hi Kevin, we're so glad to hear that your experience with us was both fast and easy. We appreciate your kind words! Best regards, Cally

Hi Denise, Thank you for your feedback! We're glad to hear you had a smooth experience. We offer three different license and subscription options. You can view the pricing in our Product FAQs or after completing the questionnaire, where you'll be presented with the available license options. Once you've selected a license, you'll be able to access your document, print it, download it, and make edits using our editor. Best regards, Cally

We appreciate you taking the time to share your experience regarding the online process for obtaining your paperwork. We are glad it was straightforward. Sincerely, Linda Customer Support

Hello, Thank you for your feedback. We understand the appeal of AI-powered tools and appreciate you sharing your expectations. LawDepot is designed to help customers create legal documents through a self-serve platform, and we also offer customer support for assistance with using our service. While AI and support resources can help answer many general questions, response times and the type of assistance available may vary. It's also important to note that while we can provide guidance on using LawDepot and our document tools, we cannot provide legal advice or personalized legal interpretations. If there's a specific question or issue you'd like help with, we'd be happy to take a closer look and assist where we can. Thank you for giving LawDepot a try. Sincerely, Linda Customer Support

Hi Daniel, Thank you for sharing your perspective. We want to clarify that LawDepot offers several licensing options designed to meet different needs, including Basic single-document access, a One-Year Pro subscription, and a Free 7-day Trial that renews monthly unless cancelled. Our subscription and renewal terms are presented during the purchase process, and customers can cancel online at any time. For those who only need access to a single document, we also provide document-specific licensing options. Customers use LawDepot in a variety of ways depending on their personal or business needs. To date, more than 13 million users have created over 41 million documents through our platform, with many customers returning to create, update, and manage documents over time. Subscription plans provide continued access to eligible document categories and templates, including the ability to create, edit, download, print, and share documents throughout the active subscription period. Refund requests are reviewed according to our Terms of Use and the license selected at purchase. We appreciate your feedback and thank you for taking the time to share your experience. Sincerely, Linda Customer Support

Hi Andrew, We're sorry to hear about your experience. LawDepot does not charge customers without an active subscription or purchase authorization. In Canada, some customers choose our free 7-day trial, which provides access to our document templates and renews to a monthly subscription if it is not cancelled before the trial period ends. Subscriptions can be cancelled online at any time. While you may not have recently used the service, an active subscription continues to provide access to create, edit, download, print, and share documents throughout the subscription period. The amount you referenced may also reflect applicable taxes. If you would like us to review your concerns further, please feel free to contact our Client Advocate team at [email protected]. They can review the circumstances of your account and provide additional information. Sincerely, Linda Customer Support

Thank you so much, Thomas! We truly appreciate your kind words and are glad you had a great experience. We look forward to serving you again soon! Sincerely, Linda Customer Support

Hi Richard, We’re sorry to hear about your experience and understand your concern. We’d like to help, but unfortunately we weren’t able to locate an account based on the information provided, and we haven’t received a response to our earlier request for additional details. LawDepot offers document access through different purchase options, which may include subscription plans or other clearly presented choices at checkout. The billing applied depends on the option selected during that process. Without being able to review your specific account, we’re unable to confirm what may have occurred in your case. If you’re open to it, please reach out to our support team at [email protected] with the email address used for your purchase, and we’ll be happy to look into this further for you. We want to make sure your concerns are properly reviewed. Kind regards, Linda Customer Support

We are so glad our phone support was helpful. Thank you! Sincerely, Linda Customer Support

Hi George, Thank you for taking the time to share your experience—we’re sorry to hear it left you feeling frustrated, especially given the time-sensitive nature of your situation. We’d like to provide some clarification around the payment issue you encountered. In reviewing your transaction, it appears the initial attempt was declined due to a card verification/security code issue. In general, transactions may also not go through due to factors such as: -The use of debit cards, Discover cards, or prepaid/gift cards, which are not supported -A temporary international purchase hold placed by your financial institution In these situations, we recommend confirming the card details, contacting your bank, or trying an alternative card, as all our purchase options are available to customers. We understand how this experience may have appeared unexpected, and we’re sorry for any confusion it caused. We’ve also reached out to you directly, and we want to reassure you that your purchase is covered by our 30-day money-back guarantee. If you’d like us to review or process a refund, please feel free to reply to our email or contact us anytime at [email protected]—we’d be happy to assist. Thank you again for your feedback. We appreciate the opportunity to address your concerns. Kind regards, Linda Customer Support

We're happy to hear our questions helped you create a comprehensive lease agreement. Thank you for your positive feedback! Sincerely, Linda Customer Support

We are happy to hear you found it easy to use. We appreciate your feedback. Sincerely, Linda Customer Support

We're glad to hear you found the navigation and forms easy. We appreciate your feedback. Sincerely, Linda Customer Support

We are so happy to hear you found creating documents and paying easy, and that you returned to us! Thank you for your continued trust. Sincerely, Linda Customer Support

Thank you for the 5-star review! We truly appreciate your support and are glad you had a positive experience. Sincerely, Linda Customer Support

Hi Edwin, Thank you for your message and for sharing your kind words. It sounds like you’ve had a meaningful experience with your team, and we truly appreciate you taking the time to express your gratitude. It looks like this may have been intended as a resignation note rather than a review, but we’re glad to hear about the positive impact your workplace has had on you. On behalf of LawDepot, we wish you all the best in your future endeavors and continued success in your next chapter. If you ever need legal document support along the way, we’re here to help. Warm regards, Linda Customer Support

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We strive to be transparent about how our service works. While users can begin creating documents at no cost, certain features—such as downloading, printing, or saving documents—require enrollment in a subscription trial. As part of that process, payment details are requested, and it is clearly stated that no charges apply if the subscription is cancelled during the trial period. We also take privacy and data protection very seriously. In some cases, requests related to personal data require verification steps to ensure we are protecting individuals from unauthorized access or deletion requests. These measures are in place to help keep information secure. We understand how this experience may have been frustrating, and we would like the opportunity to look into this further and address any concerns. If you have additional questions or would like us to review your situation, please email us at [email protected], and our team will be happy to assist. Sincerely, Linda Customer Support

Hi Derrick, Thank you so much for your 5-star review! We’re glad to hear that you found LawDepot simple and informative—that’s exactly what we strive for. If you ever need help creating legal documents in the future, we’re always here for you. Sincerely, Linda Customer Support

Thank you, Ana! Your wonderful review means a lot to us. We’re so happy to hear you found LawDepot easy and fast—it’s exactly what we aim for! Sincerely, Linda Customer Support

We're happy to hear you found our setup straightforward and comprehensive. We appreciate your positive feedback! Sincerely, Linda Customer Support