LawDepot

Hi Udan, We’re truly sorry to hear how frustrating this experience has been for you. We understand how concerning it can feel to see unexpected charges, especially over time. Our records indicate that the account began with a free 7‑day trial, which automatically renewed into a paid subscription afterward. Details about pricing, renewal, and how to cancel are shared during signup and in the confirmation email sent at the start of the trial. We recognize that this process may not have been as clear as it should have felt from your perspective, and we regret the frustration it caused. In accordance with our refund policy, a refund was issued for the eligible portion of the subscription, though we understand this may not have met your expectations. Your feedback is important, and we’re taking it seriously as we continue working to improve how we communicate billing and subscription details. Sincerely, Linda Customer Support

We are so happy you love our platform! Thank you for your amazing feedback. Sincerely, Linda Customer Support

Hi Nigel, Thank you again for your feedback—we’re sorry for the frustration you experienced around the subscription and cancellation process, as well as the limitations you encountered with our service. We’ve since reached out to you directly to better understand your concerns, and we’re pleased we were able to come to a resolution, including arranging a goodwill refund. We appreciate your openness in working with us to resolve the issue. Your feedback has been shared with our team to help improve both our product and the clarity of our subscription and support processes going forward. If there’s anything further we can assist you with, please don’t hesitate to get in touch. Kind regards, Linda

We're glad you found it easy to use. Thank you for your positive feedback. Sincerely, Linda Customer Support

Thank you so much! We’re glad you found the experience quick and easy—exactly what we aim for. Sincerely, Linda Customer Support

Hi Stephen, Thank you for taking the time to share such a detailed review. We’re glad to hear you were ultimately able to complete your documents, but we’re sorry to hear parts of your experience were frustrating. We understand how working on multiple legal documents at once can feel complex, and we appreciate your feedback about navigation and editing. Different document types may sometimes use slightly different editing experiences, and we’re actively working to make these workflows more consistent and intuitive for customers managing multiple files. Regarding saving and verifying edits, we’re sorry to hear this process felt difficult. While we’re not able to see that you contacted our support team, we do want to mention that assistance is always available for troubleshooting, editing or saving concerns, and our team is happy to help ensure everything is working as expected. We’d also like to clarify your experience with subscription options. When a monthly subscription is cancelled, access typically continues until the end of the current billing period. During that time, certain purchase options, such as starting another monthly subscription, may not be displayed to prevent overlapping or duplicate subscriptions. This can sometimes make it appear as though only an annual plan is available, when in reality the account still has active access. We understand how this could be confusing and appreciate you calling it out. LawDepot offers several ways to access documents, including subscriptions and one-time purchase options, and availability can vary depending on account status. Your feedback here is helpful as we continue improving transparency around these options. We’re glad you were able to use your saved files successfully, and we appreciate your honest feedback; it helps us improve both our product and the overall customer experience. Thank you again for giving LawDepot a try. Sincerely, Linda Customer Support

We appreciate your feedback and are glad to hear things are going well so far. We hope the final result exceeds your expectations. Sincerely, Linda Customer Support

Hi Kevin, Thank you for taking the time to share your feedback — we’re sorry to hear about your experience and understand how this may have felt frustrating. We’d like to clarify how our service works. While you can create and preview documents at no cost, downloading or using them requires selecting a licensing option. We offer three choices: -Free 7‑day trial, which provides full access to all document templates within a category -One Year Pro subscription, billed annually (approximately $8.99–$12.99 per month) for ongoing access -Basic one-time purchase, which provides access to a single document, with pricing ranging depending on the specific template and duration of access We strive to be fully transparent in our pricing and services. Our purchase information is available in our Help and FAQ section for review before starting any template. In addition, pricing — including the exact Basic license cost for your selected document — is clearly presented at the end of the document creation process before any purchase decision is made. Regarding the free trial, there is no obligation, and it can be cancelled at any time. Customers have 24/7 access to their account, which includes the ability to manage or cancel their subscription whenever they choose. When signing up for a trial, we also provide clear documentation — including a confirmation email — that outlines the exact renewal date and time, so customers know precisely when billing will occur if they decide to continue with the service. Additionally, we ensure customers have step-by-step information on how to cancel, along with direct access to our customer service team (including phone support and hours of operation) should they need any assistance. We truly value your feedback and will continue working to make our process as clear and straightforward as possible. If you have any questions or would like support, our team is always here to help. Sincerely, Linda Customer Support

Hi Aaron, Thank you for your feedback—we’re sorry to hear about your experience and understand how concerning it is to see what appears to be duplicate charges. In situations like this, it’s sometimes possible that more than one account or subscription was created, which can result in multiple billings. That said, we’d need to review your specific account details to determine exactly what happened and make things right. Please reach out to us at [email protected], and our team will promptly investigate and assist you with resolving this, including any billing concerns. We appreciate you bringing this to our attention and the opportunity to address it. Kind regards, Linda Customer Support

Hi, Thank you for sharing your experience — we understand how concerning unexpected charges can feel, especially if you believed your account had already been closed. Since we don’t have any identifying details from your review, we’re unable to locate or verify the specific situation. In general, account deletion and subscription cancellation can sometimes involve separate steps, and in cases where access is no longer available, our support team can assist directly with billing or cancellation requests. We’re glad to hear you’re in contact with our escalation team. If you would like us to review your account further, please feel free to reach out to us at [email protected] with any additional details. We appreciate your feedback. Sincerely, Linda Customer Support

Hi, Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating it can be when you’re looking for clear, direct guidance. Based on your review, we don’t have enough information to locate or verify the interaction you’re referring to, so we’re unable to fully assess what may have happened. In some cases, our support team may need to ask clarifying questions or guide customers through specific steps—especially when account access, document management, or security verification is involved—to ensure everything is handled safely and accurately. That said, we certainly want to make sure you’re able to complete what you need without difficulty. If you’re open to it, we’d be happy to take a closer look and provide more tailored assistance. Please reach out to us at [email protected], and include any details you can share so we can better assist you. We appreciate your feedback and the opportunity to improve. Sincerely, Linda Customer Support

Hi Bridget, Thank you for your feedback. After reviewing the subscription history, the cancellation confirmation you referenced was for your first trial, but the charges were associated with a separate second trial that was not canceled. After the first trial was canceled, a second trial began on the same day, granting you full access to the account. That second trial remained active, the editor was accessed during the subscription period, and no cancellation was submitted before it converted to paid access. LawDepot sends an order confirmation to the email address on file when a trial is started and a cancellation confirmation when a subscription is successfully canceled. Copies of these emails are also saved in the LawDepot account, and customers can view their subscription status from the account page at any time. Because the second trial was not canceled before converting to paid access, the resulting charges were valid under our Terms of Use. While we are unable to approve a full refund, our team offered a one-month courtesy refund as a goodwill gesture. We take customer concerns seriously and remain committed to transparent billing and reliable access for active subscribers. Regards, Cally Fung Customer Support Manager

Thank you for the 5-star review! 🌟 We’re so glad you found everything quick and easy—that’s exactly what we aim for. We appreciate your support and look forward to helping you again soon! Sincerely, Linda Customer Support

We're glad our form was easy to complete. Thank you for your feedback; we appreciate it very much. Sincerely, Linda Customer Support

We're glad our instructions were easy to follow. Thank you for your positive feedback; we appreciate it! Sincerely, Linda Customer Support

Thank you for the 5 stars! We’re thrilled to know it’s been useful for you. Let us know if there’s anything else we can do to make your experience even better! Sincerely, Linda Customer Support

We're happy to hear that our service is easy to use and affordable for you. Thank you for taking the time to share your positive experience with us. Sincerely, Linda Customer Support

Thank you for taking the time to share your experience, Abdulghani. We’re sorry to hear that the pricing came across as unclear or frustrating — we understand how that can feel disappointing. Our intention is always to be transparent about costs. The advertised price typically reflects our service fee, while government filing fees and any additional options are displayed later in the process once the details of the incorporation are better defined. We aim to present a full breakdown of all charges before any payment is required so customers can review everything carefully. We truly appreciate your feedback, as it helps us improve how we communicate pricing and set expectations. If you’d like, our team would be happy to walk through the costs with you and answer any questions. Sincerely, Linda Customer support

Hi Kristiana, Thank you for sharing your feedback. We’re very sorry to hear about your experience and the stress this situation caused. We’d like to clarify that the charges were not related to a missing or unset password, but rather because the subscription remained active during that time. We understand from your message that there may have been difficulty accessing your account, and we’re sorry that this created confusion. If a password or login issue occurs, you can reset your password at any time directly on our website, and our support team is always available to help regain access quickly. To help prevent situations like this, we also send an email at sign-up with a direct link to create or set your password, along with full access instructions. Regarding the subscription itself, your account was enrolled in a 7-day free trial, which automatically renews into a monthly plan (between $39–$54 plus applicable taxes) unless cancelled before the trial ends. A confirmation email was sent at the time of registration outlining the trial period, renewal date, and how to cancel or contact support. We’re also very sorry to hear about your interaction with our support team. This is not the level of service we aim to provide, and your feedback will be reviewed internally to ensure we improve. We truly regret the frustration this caused and appreciate you bringing it to our attention. Best regards, Linda Customer Support

Thank you for the 5 stars! We’re happy to hear it’s easy to use—let us know if there’s anything we can do to make it even better. Sincerely, Linda Customer Support