LawDepot

We're happy to hear you found it easy to use and helpful! Sincerely, Linda Customer Support

Hi, Thank you for sharing your feedback — we understand that cost is an important factor when choosing legal document services. Our pricing varies depending on the option selected. We offer flexible choices, including single-document access, annual plans, and a 7‑day free trial that provides broader access to our estate planning tools. In many cases, the selected option may include access beyond just one document, which can affect the overall price. We work to make pricing clear during checkout so customers can choose the option that best fits their needs, whether that’s a single document or a more comprehensive plan. We appreciate your perspective on value, and we’d be happy to take a closer look at your experience. Please feel free to reach out to our team at [email protected], and we can review your account with you. Sincerely, Linda Customer Support

We are glad you found it easy to use. We appreciate your feedback. Sincerely, Linda Customer Support

Hi Gregory, Thank you for your feedback — we understand how this could be frustrating. LawDepot offers a few different access options depending on what you’re looking for. While we do provide a free 7‑day trial for full access to our document library, we also offer paid options, including single-document access for a set period or longer-term use. Pricing is based on the type of access selected during checkout. We aim to be transparent about these options so customers can choose what works best for their needs, but we appreciate that the differences between plans can sometimes be unclear at a glance. If you have any questions about your purchase or would like us to review your account, please reach out to us at [email protected] — we’d be happy to help. Thanks again for sharing your thoughts. Sincerely, Linda Customer Support

Hi, Thank you for sharing your experience — we’re sorry to hear about the confusion and frustration this caused. We offer a few different access options on our site, including single-document purchases as well as subscription-based plans (including a free 7‑day trial that renews monthly if not cancelled). The full pricing, renewal details, and cancellation terms are presented during checkout and in confirmation emails so customers can choose the option that best fits their needs. In some cases, banks may flag recurring or subscription-related charges as a precaution, even when they originate from a previously selected plan. If a card is cancelled or blocked, any attempted renewal can also result in an automated “non-payment” cancellation notice — which may explain the message you received. We did attempt to follow up to review your situation, but were unable to complete an investigation without additional account details. If you’d like, we would be happy to review your account in detail to better understand what happened. Please reach out to us directly at [email protected], and our team will take a closer look at your account and billing history. We appreciate your feedback and the opportunity to assist. Sincerely, Linda Customer Support

We're so glad you found our program great and appreciate the variety of forms we offer. Sincerely, Linda Customer Support

We're glad you found it easy to use. We appreciate your positive feedback! Sincerely, Linda Customer Support

We appreciate you sharing your experience regarding the estate. We understand the importance of such matters and are here to assist. Sincerely, Linda Customer Support

Hi Patrick, We’re sorry to hear about your experience and appreciate you bringing this to our attention. Our service provides digital access to documents through your secure online account, rather than sending a physical product or separate attachment. In some cases, this can create confusion if you’re expecting a document to be delivered by email or mail. Your purchase would have provided access to create, edit, and download your document directly from your account. Our team also reached out by email to help ensure you could access everything properly, but we haven’t yet connected. We’d really like the opportunity to make this right and help you locate or access your document. Please contact us at [email protected], and we’ll work with you directly to resolve this as quickly as possible. Sincerely, Linda Customer Support

We are glad you found it easy to use and comprehensive. We appreciate your positive feedback. Sincerely, Linda Customer Support

Hi Simon, Thank you for your feedback—we’re sorry that the document selection for your location didn’t meet your expectations. We understand how frustrating that can be when you’re looking for a broader range of options. As noted in our correspondence, we’ve processed a full refund under our 30‑day money‑back guarantee to ensure you weren’t out of pocket. We aim to make things right wherever possible when a subscription doesn’t deliver the value a customer is looking for. Document availability can vary by jurisdiction, and some regions—such as Singapore—currently have a more limited library while we continue to expand coverage over time. We appreciate you sharing your perspective on this, as it helps inform where improvements are most needed. If you decide to explore the service again in the future, our team would be happy to help guide you to the resources currently available. Sincerely, Linda Customer Support

Hi Maria, We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Our service offers a 7-day free trial, which provides full access to a category of document templates during that period. As outlined during signup, the trial automatically renews into a monthly subscription unless it’s cancelled, and customers can cancel online at any time. We also provide pricing information throughout the checkout process, and a confirmation email is sent after signup that includes details about the renewal terms and how to cancel. Billing continues while a subscription remains active, regardless of how often the service is used, as it provides ongoing access to the full library of documents within the selected category. We understand that this may not have matched your expectations, and we’re always working to make our pricing and subscription terms as clear as possible. Sincerely, Linda Customer Support

Hi Nadeem, Thank you for your feedback—we’re sorry to hear about your experience. Our service allows users to create and draft documents at no cost, which includes completing the questionnaire and generating a tailored agreement. To download or access the final document, we offer a subscription option that includes a free 7-day trial. As part of activating the trial, payment details are requested—this is a common approach for subscription-based services and is clearly presented before any commitment is made. The trial provides full access to an entire category of documents for one week, and users can review the terms, including pricing and cancellation options, before starting. There is no charge unless the trial is activated and continues beyond the trial period. We understand that this distinction may not have been clear, and we appreciate your feedback as it helps us improve how we communicate our features. If you’d like us to look into your experience further or have any questions, please feel free to reach out to us at [email protected]—we’d be happy to assist. Sincerely, Linda Customer Support

We are so glad our guidance was easy to follow. Thank you for your kind words! Sincerely, Linda Customer Support

We're glad you found our service easy and convenient. Thank you for your feedback! Sincerely, Linda Customer Support

We're so glad you found our explanations helpful and easy to follow! Thank you for your kind words. Sincerely, Linda Customer Support

We're happy to hear we met your needs. Thank you for your positive feedback! Sincerely, Linda Customer Support

Hi Udan, We’re truly sorry to hear how frustrating this experience has been for you. We understand how concerning it can feel to see unexpected charges, especially over time. Our records indicate that the account began with a free 7‑day trial, which automatically renewed into a paid subscription afterward. Details about pricing, renewal, and how to cancel are shared during signup and in the confirmation email sent at the start of the trial. We recognize that this process may not have been as clear as it should have felt from your perspective, and we regret the frustration it caused. In accordance with our refund policy, a refund was issued for the eligible portion of the subscription, though we understand this may not have met your expectations. Your feedback is important, and we’re taking it seriously as we continue working to improve how we communicate billing and subscription details. Sincerely, Linda Customer Support

We're so glad you found the experience simple and thorough! We appreciate your kind words. Sincerely, Linda Customer Support

We are so glad our information is helpful for your vital work with home health patients. Thank you for sharing your positive feedback! Sincerely, Linda Customer Support