By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
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Is Lensmart legit?
Lensmart (lensmartonline.com) has a 4.4 out of 5 rating on OK.one, based on 208 user reviews collected here. It is listed under Health & Medical and its reputation is good. 84% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 94% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the impressive product quality, wide variety of stylish frames, and comfortable daily fit that make wearing them a true pleasure. Shoppers frequently note the fast shipping times and exceptionally responsive customer support team that quickly resolves any ordering mistakes.
However, some reviewers were not happy with prescription accuracy, mentioning that lenses occasionally arrived incorrect and getting proper replacements was difficult. A few other people also felt that missing packages and unhelpful support interactions made resolving delivery problems an extremely frustrating experience. Certain customers also noted that frames occasionally felt fragile or experienced issues with parts breaking during normal daily wear.
Auto-generated from all reviews of this business. For reference only.
Lensmart Glasses Review – Stylish, Comfortable & Great Quality ⭐
I recently had the opportunity to collaborate with Lensmart, and I couldn't be happier with my experience! I chose two pairs: the Blue Light Glasses for everyday screen time and the Running Sunglasses for outdoor activities.
The blue light glasses are lightweight, comfortable, and stylish. Since I spend a lot of time on my phone and laptop creating content, they've become a great addition to my daily routine. The running sunglasses are equally impressive—they fit securely, are comfortable to wear during exercise, and provide excellent clarity and protection while outdoors.
The ordering process was simple, delivery was smooth, and the quality of both pairs exceeded my expectations. Overall, I'm really pleased with the products and would happily recommend Lensmart to anyone looking for fashionable and functional eyewear.
You can also check out the reel I created for Lensmart on my Instagram:
📱 Instagram: @catherine13c
Reply from Lensmart2026-07-20
Thank you for your valued review.
We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
These glasses are perfect! The quality is top-notch for such an affordable price. I highly recommend them to everyone, especially with the wide inventory of frame choices – perfect for all styles!
Reply from Lensmart2026-07-20
Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart!
I had a great experience with Lensmart and I’m really happy with my new prescription glasses. The ordering process was quick and easy, and there were plenty of stylish frames to choose from. The prescription was exactly correct according to the one I submitted, and the lenses provide clear, comfortable vision. The glasses are lightweight, comfortable to wear, and feel like great quality. I would definitely recommend Lensmart to anyone looking for affordable, stylish, and reliable prescription glasses.
Reply from Lensmart2026-07-17
Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
If I could give less than one star I would. Never got my glasses. They keep telling me they were delivered, but they were not delivered to me. I contacted customer service the post office then I just decided to dispute the charge on my credit card. What I really wanted was just my glasses. This is a horrible company for customer service stay stay away.
Reply from Lensmart2026-07-17
Sorry for the unpleasant shopping experience.
According to your order's logistics information, the package has been delivered to the address you filled in on the order. If you have not received it, you can contact your local post office to confirm the situation. If the situation is confirmed, we will arrange a replacement or refund for you as soon as possible based on the proof you provide.
Thank you for your understanding and cooperation.
If you have any further questions, please feel free to contact our customer service team. We will do our best to assist you.
They were quick to respond to my issue with a faulty pair of glasses
Reply from Lensmart2026-07-17
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
I have made a few purchases from this site. The glasses I bought were all really nice and as pictured. I wish they offered better scratch resistant lenses because I have a bad habit of leaving them loose in my bag, but the overall quality is still good. The selection of glasses is insane! There for sure is something for anyone and everyone.
Customer service is very responsive. I emailed them a couple times just to get a pdf copy of my receipt in my currency. They always responded within a day.
Reply from Lensmart2026-07-17
Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
I’m very happy with my glasses from Lensmart. The quality is excellent, the frames look exactly as shown on the website, and the prescription is perfect. The process was easy, shipping was fast, and everything arrived well packaged. Great value for the price—I would definitely recommend Lensmart
Reply from Lensmart2026-07-20
Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
I had an amazing experience with Lensmart's customer service! They were incredibly helpful, patient, and went above and beyond to solve the issues with my glasses. Their communication is outstanding, and they truly care about their customers. Highly recommended!
Reply from Lensmart2026-07-20
Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
I love my new glasses, I love the fact that I have a clip on and don’t have to have prescription sunglasses when I drive. The quality is also great and they look so stylish.
Reply from Lensmart2026-07-20
Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart!
I absolutely love everything about Lensmart. The logistics ran smoothly, my glasses are a perfect fit. I’m happy with the quality and the service.
Reply from Lensmart2026-07-20
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
The quality of the glasses which I received, is very good and I love that you can choose from so many options from the website. Delivery was also very fast I highly recommend the glasses!
Reply from Lensmart2026-07-20
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Avoid if you expect any meaningful after-sales support
I wanted to like this company because the frames are excellent. Unfortunately, the experience after reporting a problem has been extremely disappointing.
I ordered progressive (varifocal) glasses using a current prescription. The distance vision is clear, but the reading portion of the lenses is not usable, making the glasses unsuitable for close work.
What followed was days of repetitive, scripted emails. I was asked the same questions repeatedly despite already answering them. I provided my prescription more than once, confirmed it was correct, supplied my PD measurement, answered every troubleshooting question and even provided a head-on photograph as requested. Each time I was told more questions were needed before they could identify the problem.
Their public response states they made the glasses according to my prescription and that “many factors affect the wearing effect”. However, privately they have now told me they have identified the cause: my PD was not included when the glasses were manufactured.
The problem with that explanation is that their website accepted my order and manufactured varifocal lenses without requesting my PD beforehand. I was only asked for it after I reported that the glasses were not functioning correctly.
Even more disappointing, after concluding that the missing PD was the cause, they did not offer to remake the lenses. Instead, they offered me a 20% discount on buying another set of lenses to correct the problem.
As a customer, I do not believe I should have to pay again for functioning varifocal lenses when the order was accepted and manufactured without a measurement they now say was essential.
I genuinely like the frames and simply want the lenses I have already paid for to work correctly. Instead, I have spent days exchanging emails with very little progress.
If Lensmart remakes the lenses and resolves the issue properly, I will happily update this review. At the time of writing, however, the after-sales service has been frustrating, slow and focused on repeated questions rather than resolving the problem.
UPDATE: After making the lenses incorrectly the solution after three weeks of emailing is to pay to return (they made the error - I'm expected to pay postage back to for the pleasure to receive a partial not full refund) or they will make me some new lenses that I am expected to replace the current lenses with, and in doing do risk breaking the frames. They sent me a random link to another companies youtube to show me how to do this. Ive also been told that by accepting this solution to the companies own error, I wave all my rights to a return should the lenses sent not be correct. Avoid this company at all costs.
Reply from Lensmart2026-07-20
We apologize for the unpleasant shopping experience. We made them according to the prescription data in the order. However, there are many factors that affect the wearing effect of glasses.We have forwarded your situation to our customer service team, and they will prioritize your order. If you have any questions, please feel free to contact our customer service, and we will do our best to resolve the issue for you! Thank you very much for your understanding.
I just ordered 2 pairs of glasses and I realized that I put in the wrong PD !! So I immediately contacted them and they responded quickly. They were able to fix the issue for a small fee, due to the fact that my order was already sent to get prepared. I didn't mind that at all. There were several emails sent back and forth. Im very happy with the customer service!!! Thank you Lensmart!! Can't wait to receive my new glasses. Will write another review once I've received them!
Reply from Lensmart2026-07-20
Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, Please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
SCAM business. I paid for 1.71 index lenses but I got 1.61, which are very thick and low quality. I have prescription over -10.00. I sent emails to request return, they responded that the eyeglasses are still in transit while I have already recieved and I told them very explicitly.
Reply from Lensmart2026-07-20
Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~
Lensmart always comes through with the best, most affordable prescription glasses. They have the cutest styles to choose from. Super easy to work with and quick delivery!
Reply from Lensmart2026-07-20
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
I made an error on my order by uploading the wrong prescription and when I contacted their customer service to correct this, they were so helpful and patient. They also made sure to get the prescription right and also confirmed with me that it is accurate. It was my error but they handled it with such grace and kindness.
This is also my second purchase from them, because I know their products are good quality. I still use my eyeglasses and I ordered a new pair for myself and now I have included my husband too.
Thank you for being such an awesome service provider!!!
Reply from Lensmart2026-07-16
Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
⭐⭐⭐⭐⭐
I am very happy with my Aubrey glasses! They look exactly like the photos, the quality is excellent, and the prescription is perfect. They fit comfortably without needing any adjustments.
I also want to thank the Lensmart customer service. I had a shipping problem that was not their fault, but they responded quickly, remade my glasses, and sent them again without any hassle. Their communication was kind, professional, and very helpful throughout the whole process.
Excellent quality and outstanding customer service. I would definitely recommend Lensmart and will happily order from them again!❤️❤️
Reply from Lensmart2026-07-22
Thank you for your valued review.
Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Really impressed with the delivery time, quality of sunglasses and how fun and interactive the website is. You wont be disappointed ordering from lensmart x
Reply from Lensmart2026-07-17
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Thank you for your valued review.
We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Love love love my new glasses! I got my prescription added into them and they are wonderful. I love the variety of style the site offers and shipping was also good! I’ll definitely be purchasing more!
Reply from Lensmart2026-07-16
Thank you for your review.
Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart!