By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Written by the business, not verified by us.Lensmart (lensmartonline.com) has a 4.4 out of 5 rating on OK.one, based on 208 user reviews collected here. It is listed under Health & Medical and its reputation is good. 84% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 94% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the impressive product quality, wide variety of stylish frames, and comfortable daily fit that make wearing them a true pleasure. Shoppers frequently note the fast shipping times and exceptionally responsive customer support team that quickly resolves any ordering mistakes. However, some reviewers were not happy with prescription accuracy, mentioning that lenses occasionally arrived incorrect and getting proper replacements was difficult. A few other people also felt that missing packages and unhelpful support interactions made resolving delivery problems an extremely frustrating experience. Certain customers also noted that frames occasionally felt fragile or experienced issues with parts breaking during normal daily wear.
Auto-generated from all reviews of this business. For reference only.The ordering process went smoothly. And I didn't wait long
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
They were able to help me with any issues
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
I really love the glasses – they're stylish, lightweight, comfortable to wear, and the quality exceeded my expectations.
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
I love the variety in frames they offer, the frames are sturdy and high quality, comfortable to wear and extremely clear! The clarity was the best part for me - they nailed my prescription!
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
Bought 3 pairs and literally have no regrets at all the glasses look exactly as they are advertised the best part is the quality of the frames and the buying process was so easy…. Really love how they look on me 😍😍😍
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
Lensmart exceeded my expectations in every way. I purchased three pairs of prescription glasses, and each one fits perfectly and matches my prescription accurately. The quality of the frames and lenses is excellent, . Especially , the entire ordering process was smooth and hassle-free. I love having different styles to match different occasions, and all three pairs look amazing. Thank you, Lensmart, for providing such great value and quality. I highly recommend your products.❤️
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
Beautiful glasses that are made well and sturdy.
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
I received my glasses, and I’m genuinely impressed with the quality. The frames feel sturdy yet lightweight, they’re very comfortable to wear, and the prescription is accurate. I also love the style! they look exactly like the photos and fit really well.
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
When I contacted Lensmart customer service with the issue with my glasses (the arm of the frame becoming so loose that I couldn't wear them, they were quick to help me resolve the problem. I truly appreciate this and will continue to order from them. The quality is amazing.
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
This is truly a horrendous company. Your chances of getting your glasses on time and correct are about 20% They make it nearly impossible to get any resolve. They are based overseas and have no communication other than email which they drag out correspondence. Like weeks of emails. Any reputable company would correct issues without having to go get a video from your eye doctor saying the script is correct, or proof from the post office about an address. They purposely drag out communication as well to me sure you go past the 15 day mark for returns. There are pages on fb describing the scams this company does. They are slick, I'll give um that. Just not smart. When you do need a refund they ask for your SS#, bank info,and id (even if paying with a card). There's no reason you need my social. The glasses aren't that great and very cheap. I will never order from this company again after the last experience I had with them. I just recently ordered my son his glasses off of zenni and another pair off zeelol. Both much much better companies to deal with and their prices are about the same.
Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~
Over all I had a really smooth experience with lensmart. I was happy when my glasses arrived and they matched exactly what was shown online, since it was my first time ordering from them I wasn’t sure how the quality would be, but I’m really happy I got them, I got two pairs with my prescription in them and they fit really nicely, the frames are very lightweight and don’t leave any marks on my nose from where they sit which I love. Overall a great and smooth experience in my opinion.
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
I contacted customer service wen I incorrectly ordered a wrong item. They confirmed the correct item will be processed. I’ve ordered in the past from Lensmart & was very satisfied.
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
Excellent customer service! They responded quickly, were very helpful, and solved my request without any problems. Thank you for the great support!
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Lensmart has the capibility to provide you with the best service from the start. Their online shop is well organised, the prices are incredible, the quality is as great and you get the best service.
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
I ordered prescription sunglasses from this lousy company and they never arrived. They require that I prove I didn't receive them before refunding my money--which is a terrific scam. I'm not the only person they've ripped off. See Facebook page Have You Been Ripped Off by Lensmart for thousands of honest reviews of this dishonest company. As I've explained repeatedly to Lensmart, a carrier driver's checkmark is not proof of delivery to my home or mailbox. It's on them to prove delivery, not my responsibility to prove that it wasn't delivered, which is impossible. I don't have a Facebook page with thousands of posts attesting to MY dishonesty. Show me a picture of the package in MY mailbox.
We sincerely apologize, but we have repeatedly verified with the logistics company that your package has been delivered. You claim you didn't receive the package because it was delivered to the wrong address. We have repeatedly requested you to provide relevant proof so that we can forward your request to the logistics company and provide you with a solution. However, you have consistently failed to cooperate and have not provided any relevant proof. The logistics information shows that the package has been delivered, and we have also provided you with the corresponding last-mile tracking number, both of which show delivery. You contacted the delivery person, who also confirmed that the package had been delivered. If you truly did not receive the package and the delivery person cannot provide proof, could you please contact the post office directly to request proof? Once you provide this, we will definitely provide you with a solution.
Lensmart advertises high-quality eyewear, but the prescription glasses I received were completely defective. They cannot even handle routine maintenance. Simply cleaning the lenses causes a very loud cracking noise. Shortly after receiving them, the arm of the glasses completely slid off the metal frame.Lensmart refuses to take responsibility under their advertised "365-day worry-free guarantee." They claim the purchase includes automatic insurance, but their own insurance completely fails to protect the buyer. Even after I sent clear video and photo evidence of the broken, defective product, they refused to cover it. The best Lensmart offered was to ship another pair made of the same cheap materials. They didn't even want the broken item shipped back because they know it is low-value junk. Because they refused a proper refund for a defective product, I have filed a chargeback dispute with my bank. Avoid this company.
We sincerely apologize for the negative customer experience. We have forwarded your situation to our customer service team, and they will prioritize your order. If you have any questions, please feel free to contact our customer service, and we will do our best to resolve the issue for you! Thank you very much for your understanding.
I wouldn't be surprised if a chunk of this company's positive reviews are fake, nearly every genuine review I could find from North American customers says the same thing: this company is horrible to deal with. I can confirm that firsthand. I ordered 4 pairs of prescription glasses (2 daily, 2 sunglasses). 3 of the 4 had issues, factory defects, a misleading website try-on feature, and a pair that broke after light, gentle use within a week. Quality is on par with Temu or a dollar store, not a company you should trust with prescription eyewear you rely on daily. If the product doesn't put you off, the customer service will. Expect the same questions repeated over and over across a weeks-long thread, a clear tactic to wear you down until you give up on a refund, rather than actually help you. This was the worst online shopping experience I've ever had. Save your money and your time, don't order from this company.
We apologize, but when you first contacted us, you only mentioned that one pair of glasses didn't fit. We immediately processed a replacement for you and provided a return address, as requested. You refused to pay for return shipping, saying the glasses were broken. We were willing to arrange for a replacement pair, but you declined.Regarding your dissatisfaction with the product, we have processed your return as requested. The refund amount and shipping costs are clearly stated in our return and exchange policy on our website.For more information on our return and exchange policy, please click here: https://www.lensmartonline.com/about/return-policy/ Thank you for your understanding.
I’m so in love with my three pairs of glasses. They are high-quality and I received so much compliments when I wear them. I would totally buy from lensmart again 💗🤓
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
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