By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Written by the business, not verified by us.Lensmart (lensmartonline.com) has a 4.4 out of 5 rating on OK.one, based on 208 user reviews collected here. It is listed under Health & Medical and its reputation is good. 84% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 94% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the impressive product quality, wide variety of stylish frames, and comfortable daily fit that make wearing them a true pleasure. Shoppers frequently note the fast shipping times and exceptionally responsive customer support team that quickly resolves any ordering mistakes. However, some reviewers were not happy with prescription accuracy, mentioning that lenses occasionally arrived incorrect and getting proper replacements was difficult. A few other people also felt that missing packages and unhelpful support interactions made resolving delivery problems an extremely frustrating experience. Certain customers also noted that frames occasionally felt fragile or experienced issues with parts breaking during normal daily wear.
Auto-generated from all reviews of this business. For reference only.Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
I'm really happy with my sunglasses. The quality is much better than I expected, and they're very comfortable to wear!
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
I’ve ordered about 15 pairs of glasses from this site over the years, and they continue to deliver every single time. My latest pair arrived quickly, and the prescription was spot-on right out of the box. The frames look and feel exactly as advertised on the website,no surprises or cheap-feeling materials. Considering how affordable they are compared to traditional optical stores, the quality and speed of delivery are unbeatable. If you're looking for accurate prescription glasses that won't break the bank and show up fast, this is the best place to get them. Highly recommend!
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
The prescription glasses I ordered are very comfortable, and the frame feels sturdy. The sunglasses provide excellent sun protection with a nice dark tint. I'm very satisfied with both pairs.
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
Lensmart made sure to handle my problem, as fast and as simple as they could!
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
I had a very positive experience with Lensmart. I absolutely love the style and quality of the glasses I ordered. There was a misunderstanding with the prescription for one pair, but their customer service team was patient, responsive, and worked with me until we figured out exactly what had happened. They answered all of my questions, helped identify the issue, and ultimately remade my lenses at no additional cost. I really appreciated that they were willing to find a fair solution instead of leaving the issue unresolved. Overall, I’m very happy with my purchase and the way their customer service handled everything. I would definitely order from Lensmart again and recommend them to others.
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Love the concept of being able to have prescription lenses! I find it hard nowadays to find places with good quality glasses for a affordable price but they have so many styles and from my experience, their quality is no different from other glasses I got from more expensive brands. Overall love the glasses and they fit great!
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
I wanted glasses that were stylish ,lightweight,cute and affordable and Lensmart gave me that .i got the Andrea and Elli glasses and I love them so much ,they are pocket friendly,and what I love about them the most is that they have anti scratch lenses ,and the case is made of recycled waste from the ocean .the quality of the products and their customer service is top tier.their
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
Glasses are amazing and such good quality, had so many compliments on them
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
Fast response on further concerns & query. Fast on refunds, Very trust worthy company.
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
First things first,the shipping was faster than expected. Second,the packaging was amazing and arrived in good condition. Third,the glasses were exactly what I ordered and were just my size. I love the quality of the glasses and how gorgeous they look on me. I also love the constant update and communication from Lensmart,every step of the way. I have definitely had the best time with Lensmart. I appreciate!
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
I am really happy about costumer support. I made a mistake during making an order. The support was very polite and kind. They fast replied and make sure everything will be correct about my order. Thank you very much for you help.
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
I had a great experience with Lensmart. Their customer service was friendly, helpful, and kept me updated throughout the process of making my custom glasses. I really appreciated the clear communication and knowing the status of my order at every step. I would definitely recommend them for their excellent service.
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Simply amazing glasses and top quality service
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
Excellent service! They were extremely helpful in resolving the difficulties with my order and quickly sorted out the address issues. The support was efficient, professional and friendly. I really appreciated their prompt assistance and would highly recommend them.
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
I love the quality and they deserve the prize i don't want to lie and with the fact that you can be stylish while getting help with your eye problems says a lot, I am so happy. This is wonderful.
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
Absolutely the worst online glasses company I have ever dealt with. My experience with Lensmart has been nothing but frustration from start to finish. The customer service is a complete joke. Getting a response is nearly impossible, and when you do, they don’t actually solve anything. They make customers feel ignored and like their concerns don’t matter. The glasses themselves are incredibly disappointing. They feel cheaply made, and if you’re unlucky enough to receive scratched or damaged glasses, don’t expect customer service to make it right in a timely or professional manner. For a company that expects people to trust them with their money, the quality and service are nowhere close to acceptable. The ordering process was a nightmare. I spent days trying to place an order while other people had no problem, yet I couldn’t get a real explanation or solution despite reaching out multiple times. It felt like I was just being brushed off with generic responses instead of getting actual help. In my opinion, this company is unprofessional, unreliable, and has some of the worst customer service I’ve ever experienced. Save yourself the stress, wasted time, and wasted money. There are plenty of other online glasses companies that actually value their customers. Based on my experience, I would never recommend Lensmart to anyone. I left an honest negative review based on my experience, and instead of fixing the issues I had, Lensmart emailed me asking if I would be willing to delete my review. That was incredibly disappointing. As a customer, I should be able to share my honest experience without feeling pressured to remove it. My experience with this company has been awful. Customer service was unhelpful, my concerns went unresolved, and instead of making things right, they focused on asking me to remove my review. I felt like they cared more about their public image than actually helping a dissatisfied customer. I won’t be shopping with Lensmart again. Based on my experience, I can’t recommend them. If a company’s first reaction to criticism is asking customers to delete their reviews instead of addressing the underlying problems, that’s a major red flag.
We apologize for the inconvenience. Multiple of your orders encountered problems upon receipt, whether with the temples or lenses. We provided solutions for each issue. Are you still dissatisfied with any particular order? If you felt the response time was too long, we will continue to improve this. Regarding the current issues, we have verified with our technical department and informed you of the specific reasons. We sincerely apologize for the unsatisfactory experience and thank you for your understanding.
Glasses are great quality, lenses have AR coating and are thinner material which helps people like me with a thick prescription. I was pleasantly surprised at the quality and overall ordering process. I have never purchased glasses online out of fear I wouldn't like them but Lensmart changed my mind! I will be reordering again when the time comes. Customer service was responsive to my questions and glasses came quickly with a hard case and cleaning cloth!
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Lensmart is amazing. Not only do they have the cutest styles for glasses, they were so kind when I did not receive my package and generously sent another out to make it right. Best glasses company hands down.
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Great experience. We had trouble with the adress I provided but as soon as I emailed them explaining the situation they were very cool and open to try and fix the situation or even giving new solutions. Loved it🫶🏻
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
208 reviews matching
Firmoo
Zeelool
Zenni Optical
FYTOO
Aoolia
Firmoo
Vooglam
MuukalOptical