By offering an expansive range of glasses that suits your unique optical needs completely, Lensmart will give you a perfect eyeglasses shopping experience.Our mission at Lensmart is to bring you stylish and comfortable glasses with ergonomic designs at the most reasonable prices. Lensmart is committed to the highest quality of its products delivered with honesty, originality, and authenticity.
Written by the business, not verified by us.Lensmart (lensmartonline.com) has a 4.4 out of 5 rating on OK.one, based on 208 user reviews collected here. It is listed under Health & Medical and its reputation is good. 84% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 94% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the impressive product quality, wide variety of stylish frames, and comfortable daily fit that make wearing them a true pleasure. Shoppers frequently note the fast shipping times and exceptionally responsive customer support team that quickly resolves any ordering mistakes. However, some reviewers were not happy with prescription accuracy, mentioning that lenses occasionally arrived incorrect and getting proper replacements was difficult. A few other people also felt that missing packages and unhelpful support interactions made resolving delivery problems an extremely frustrating experience. Certain customers also noted that frames occasionally felt fragile or experienced issues with parts breaking during normal daily wear.
Auto-generated from all reviews of this business. For reference only.I ordered 1 glass and 1 sunglass, both with prescription glasses and I have been wearing then all day everyday. They are super light, with great style and great prescription
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
am very happy with my new glasses! The quality is excellent, and they are exactly as described. They arrived beautifully packaged, and everything was carefully protected. My prescription lenses are perfect, and the glasses are comfortable to wear. I also love the design and how they look. I especially like the virtual try-on feature on the website, which made choosing the right frames so much easier. I highly recommend Lensmart to anyone looking for beautiful, high-quality glasses and a great shopping experience. Thank you!
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
The quality of these frames are great! They are also very comfortable to wear, I forget I’m wearing them! Quick & easy shipping as well.
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
I sincerely love my Lensmart glasses and wear them everyday as an accessory but also as I spend a lot of time working on the computer. They are so stylish and high quality I definitely recommend !
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
I ordered glasses from Lensmart, and I love them, quality made and very nice, I will be ordering more, also the customer service was fantastic, ty J Martin
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
My expectations were completely & customer service is amazing!
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
My glasses got lost during shipping. The support was very helpful, and in a few minutes, they've issued a new order for me.
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
LenSmart was prompt, friendly and understanding in resolving an issue with the glasses I had purchased.
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Very good ! !
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
⭐⭐⭐⭐⭐ I had a great experience with Lensmart's customer service. I accidentally placed an order that I wasn't ready to make and contacted their support team right away. They responded quickly, canceled my order without any issues, and processed my refund promptly. Throughout the whole process, they were polite, understanding, and professional. Even though I didn't end up receiving the glasses this time, their excellent customer service left a very positive impression on me. Based on this experience, I would definitely consider ordering from Lensmart in the future. Thank you to the support team for making the process so easy!
Thank you for your valued review. Your satisfaction is the biggest motivation for us to continue to make progress. We will continue to improve to provide a better shopping experience. If you encounter any problems during shopping,please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart. Have a nice day!
Horrible customer service! This was my first time purchasing eyeglasses from this company, and I bought three pairs. After receiving them, I decided to return one pair because the frame did not suit my face. I contacted customer service and was informed that they do not cover return shipping, which I understood and agreed to. I returned the eyeglasses through USPS and paid $11 out of my own pocket for standard shipping. After they received the return, I was shocked to see that they deducted additional shipping costs from my refund, even though I had already paid the return shipping myself. The glasses I returned cost $25, but I only received a $9 refund. This experience was extremely disappointing. I will not be purchasing from this company again, and I hope others are aware of their return process before ordering.
We apologize for the inconvenience. We are processing your refund according to our policy. The policy states that return shipping costs are the customer's responsibility. If the order qualifies for free shipping, the shipping cost will be deducted from the refund. We noticed that you used a coupon when placing your order. Therefore, the actual amount paid is not the original price shown on the website. We are processing your refund based on the actual amount you paid. Are you unsure which part of the amount you are unsure about? We can provide you with a detailed calculation process. If you have any questions, please contact our customer service and we will do our best to solve it for you! Thank you for your understanding~
I’m beyond impressed with my glasses! The quality is excellent, the frames are beautiful, and my prescription is absolutely perfect. Everything is clear and comfortable from the moment I put them on. The entire experience was smooth, and I’m so happy with my purchase. Thank you, Lensmart, for such amazing quality and service. I highly recommend you! ⭐⭐⭐⭐⭐
Thank you for your valued review. We are glad to hear that you are satisfied with our products. Your satisfaction is the biggest motivation for us to continue to make progress. If you have any difficulty with your glasses, please feel free to contact us through [email protected], we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart！
The customer service! TOP NOTCH! I received my glasses and i love them all. I will definitely order again.
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
Ease of ordering, quality of frames and exact precision of prescription. Customer service response prompt and professional.
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Such a great team to work with! I absolutely love my glasses and the team at Lensmart is kind and efficient. Best experience ordering glasses!
Thank you for your valued review. We will keep on improving! If you have any problem, please feel free to contact us through [email protected] , we will do our best to provide you with satisfactory service. Thank you for choosing Lensmart!
Lensmart glasses are an absolute gem! Incredible quality for unbelievable price. It’s my 4th pair and I will surely buy another pair. 10/10 would recommend!
Thank you for your review. Glad to hear you are satisfied with our products. We will keep on improving! If you have any problem, please feel free to contact us through [email protected]. Thank you for choosing Lensmart！
Ordered a package it never came and I haven’t been refunded nor will they give me any details on where my package was delivered
Sorry for not giving you a good customer experience! Could you provide your order number? We will check it for you. If you have any questions, welcome to contact our customer service and we will do our best to solve it for you! Thank you very much understanding~
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