We our Florida's premiere watersports outfitter. We are your concierge to on the water fun. Located in Ft Lauderdale we are centrally located to handle orders for the Caribbean, Bahamas, Mexico, Central and South America. And of course we ship all over the US on a daily basis.
Written by the business, not verified by us.Liquid Surf and Sail (liquidsurfandsail.com) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Sports and its reputation is good. 82% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 67% of negative reviews. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and helpful staff for providing expert advice and ensuring interactions are pleasant. Shoppers are also very satisfied with the wide selection of specialized products and reliable gear available. Furthermore, consumers appreciate the prompt delivery service, noting that purchases arrive safely and securely packaged. However, some people mentioned that orders experienced unexpected delays or lacked clear communication regarding stock availability. A few reviewers noted difficulties with unfulfilled items or missing components upon delivery. Some customers expressed frustration over slow responses when trying to resolve these shipping issues.
Auto-generated from all reviews of this business. For reference only.Business was very responsive and helpful in aiding me to choose the right items for my brand of sailing dinghy. Shipment clear across the country to Oregon was incredibly fast and packaged perfectly. What a great idea this product is, and I hope you get filthy rich! You deserve it.
Thanks Sid for the kind words! We pride ourselves in providing the best service possible.
Placed an online order for an item that was no longer in stock. Had to request a refund after a staff member suggested boards that were not a good fit for me. Refund took almost a week to go through. Website not current with correct inventory
Easy peacy although I'm haven't received my order yet but I know it takes time especially,In this day and age!
Thanks Anthony!
They list things and accept money for things out of stock. Yes you do receive your refund afterwards, takes a few days to clear your bank.
Sorry you are unhappy with our service. Occasionally we do run out of products. Looks like our team refunded you as soon as we were made aware.
Quick email response to questions and quick delivery
Thanks Ray!
ordered it from them because they were in Florida and figured it would get here quicker since they are in the same state. Took their sweet time shipping it. I think 4 or 5 days. Never again.
No surprises, everything worked as expected. The person who helped me when I picked up my order was super friendly and helpful.
Thanks Dan, We appreciate your business!
Good transaction overall. Thank you
Thanks Edwin
Jesse was great describing all the options available for adding a foil to my windsurf board.
Thanks John! We appreciate the business!
Thanks Shannon, We appreciate the business!
The cables were just what I needed, unfortunately the shipping was more expensive than the cables
Hi Matt, Thanks for your order and for taking the time to leave feedback, even if we were a bit bummed to see the 3-star rating. From what we can see, our team processed and shipped your order the very next business day after it was placed on Sunday, which we always strive to do. Just to clarify on the shipping: USPS charges us $8.40 for the most economical option. When the item itself costs just $10, there’s very little room for us to absorb that cost. We completely understand that shipping fees can be frustrating, especially on lower-cost items. Unfortunately, those rates are set by the carrier. If anything, your feedback may be better directed to USPS, as that part of the experience is outside our control: https://www.trustpilot.com/review/www.usps.com That said, we really do appreciate your business and hope you’re happy with the product itself. If there’s anything we can do to improve your experience going forward, please don’t hesitate to reach out.
Fast, fair price, just what I was looking for.
Thanks Terry! We appreciate the business.
Exact part i needed. Communication was great. Arrived on time
Thanks for taking the time to write a review. We really appreciate it!
After some confusion about having to pay more for the boom I ordered, Jesse from Liquid Surf and Sail reached out to me to make sure I understood why the price had changed. Overall, the company did an excellent job of communicating with me. I would buy more products from them in the future.
Hey Jonathan, We're sorry to hear that you were disappointed with your experience. Unfortunately, the boom you originally ordered had been discontinued by the manufacturer without prior notice to us. The replacement model does come at a higher price, and while we do our best to keep our site fully updated, occasional discrepancies can occur when suppliers make unexpected changes. To help make up for the confusion, we offered a $100 discount on the newer model. It looks like your order is out for delivery tomorrow—we truly hope you're happy with the product once it arrives. We appreciate your feedback and will continue working to improve our service.
Thanks Goose!
Liquid surf has not shipped my order more than a week later. I am asking for a payment refund.
Hey Carlos, We greatly apologized for the delay on your order and issued a full refund. Hope you find the bag you are looking for.
I was able to preorder an item that is sold out everywhere and received a phone call from Jesse confirming the order was placed.
Thanks Pam, We appreciate the kind words. We will be in touch as we get closer to finalizing a delivery date.
Shops was asking more money for posting the tiny item to UK, while their website was asking muck less, ended up cancelling the order
We’re sorry to hear you were disappointed with international shipping rates. Unfortunately, these charges are set by the carriers, not us, and we do not keep any of the monies collected for shipping, all payments go directly to the carrier. For clarity, we post in multiple places on our website and in your order confirmation email that our listed shipping rates apply only to the continental U.S. and that international shipping rates may be higher. Our team contacted you right away with the correct rate, and since it wasn’t acceptable, you chose to cancel for a full refund which we promptly provided. We understand shipping costs can be frustrating, but given that we were transparent about the policy and issued a full refund, we don’t feel a 1-star review accurately reflects the situation. That said, we appreciate your feedback and the opportunity to clarify.
Hi Paul, Sorry to hear you were unsatisfied with your experience. Occasionally, items sell out before our team can remove them from the website. In your case, the item you ordered was manufacturer-discontinued — once it sold out, it was no longer available. We reached out right away and, since this was not a proprietary product (a wrist leash), we offered you the choice of selecting another model or receiving a full refund. Please let us know how you’d like to proceed — we’re happy to help. You can reach us at [email protected] or by calling the shop directly at 954-523-7778.
While there seemed to be some initial miscommunication about the Duotone item I eventually ordered, overall I was pleased with the speed of delivery.
Thanks for taking the time to write a review! We appreciate your business.
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