We our Florida's premiere watersports outfitter. We are your concierge to on the water fun. Located in Ft Lauderdale we are centrally located to handle orders for the Caribbean, Bahamas, Mexico, Central and South America. And of course we ship all over the US on a daily basis.
Written by the business, not verified by us.
Is Liquid Surf and Sail legit?
Liquid Surf and Sail (liquidsurfandsail.com) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Sports and its reputation is good. 82% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 67% of negative reviews. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and helpful staff for providing expert advice and ensuring interactions are pleasant. Shoppers are also very satisfied with the wide selection of specialized products and reliable gear available. Furthermore, consumers appreciate the prompt delivery service, noting that purchases arrive safely and securely packaged.
However, some people mentioned that orders experienced unexpected delays or lacked clear communication regarding stock availability. A few reviewers noted difficulties with unfulfilled items or missing components upon delivery. Some customers expressed frustration over slow responses when trying to resolve these shipping issues.
Auto-generated from all reviews of this business. For reference only.
I ordered a PFD from them, due to the fact that they had my size and color I was wanting. Three days after I bought the vest, I received an email stating the shipment of my order has been postponed. I reached out to customer service for some answers or a refund. That was two days ago and I have still not received an email. I do not recommend using their online store.
Reply from Liquid Surf and Sail2026-01-28
Hey John, Thanks for taking the time to chat on the phone. Glad we were able to confirm it was a simple miscommunication and you received your item on time! Reach out if you ever need anything in the future.
Flex and Jesse are amazing. Due to shipping the board arrived with some damage and both were swift to respond and resolve my issues. I intend to make my future purchases with Liquid Surf and Sail specifically due to their professionalism and expertise.
This was my first time to order a kayak for our son. The website is user friendly. Being informed of what was in stock and what you need to pre-order was helpful. Being able to use my email to keep me up to date of when the product was available was nice instead of having to check back every so often. My son can’t wait to receive his kayak. It was a nice Christmas present for him.
Reply from Liquid Surf and Sail2025-11-19
Thanks for the review. We appreciate your business and am excited for your son!
Had great service even helped me change my order as I did not put the correct amount of items when I placed the order.Also shipped straight away and arrived quickly.
I thought it was a little pricey, but it was the correct part. For what I paid I should have got next day shipping.
Reply from Liquid Surf and Sail2025-11-07
Hey Tom,
I’m really sorry to hear that you’re dissatisfied with your recent experience—we always aim to provide great service, and I appreciate you taking the time to share your feedback.
Just to clarify, the pricing on your kayak and its parts is set directly by the manufacturer, not by us. Our goal is to get customers the right part as quickly and affordably as possible.
In your case, we had the exact part you needed in stock and shipped it out the very next day using the most economical method available. For a $9 shipping fee, we selected the lowest-cost USPS option, which typically takes a few days. While we absolutely understand the desire for faster delivery, a true next-
day shipment would have cost over $28.95, which is simply not sustainable for us—especially on small parts.
We do our best to keep shipping costs as low as possible for customers, and in many cases, we’re actually covering additional costs on our end, including transaction and credit card fees.
That said, I truly regret that this left you with a negative impression. If there's anything else we can do to make this right or help with future orders, I’m happy to assist.
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