Not as powerful as I had hoped it to…
Not as powerful as I had hoped it to be, but it’s a well made piece of equipment that I can wash in water
About Lovense
Data updated- Website
- lovense.com
- Category
- Events & Entertainment
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 152 reviews
- Replies to negative
- 82% (223/272)
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About this business
We develop sex tech for long distance couples, frequent business travelers and cam models!
Written by the business, not verified by us.Is Lovense legit?
Lovense (lovense.com) has a 3.2 out of 5 rating on OK.one, based on 764 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 26% give 1 star; The business has replied to 82% of negative reviews; Reviews mostly discuss Quality, User experience, App. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers had a great experience with this company. Happy customers frequently praise the discreet packaging, professional handling, and consistently prompt delivery services provided when ordering their favorite items. Many enthusiastic consumers truly love the remarkably powerful vibrations, the exceptionally high build quality, and the seamless application integration designed for enjoyable long-distance play sessions. However, some customers also noted occasional application connection troubles, unexpected software glitches, and random device disconnections during their interactive remote experiences. Furthermore, a few reviewers stated that certain purchased items experienced technical faults, stopped working prematurely, or required multiple product replacements over time.
Auto-generated from all reviews of this business. For reference only.What people say
Toy is to long
Toy is to long. Its pushing to intestine and make feel uncomfortable. Its will better with two beads, not three
Toy Is Too Big For Advertised Feature
I ordered the Lovense Ridge since it was advertised to have a quiet motor perfect for discreet use but the toy itself is far to big to ever be used discreetly
Reply from Lovense2023-10-25
I'm so sorry that the toy doesn't provide a satisfying experience. We would greatly appreciate it if you could share more details about what you are experiencing at https://www.lovense.com/contact. Rest assured that we will try our best to assist. Thank you for your understanding!
Not disappointed!
It is really good! It does what it promise and I really enjoy using it by myself or with company, one of the things I would like to advice is the sync option between the max and the Nora was a little more simple, I found it confusing 😵💫 but the rest is amazing!
Just ordered my first toy for the first…
Just ordered my first toy for the first time, it was going good until I tried to actually use it, it won’t charge (domi 2) at all and when I contacted support all I got was a message saying “thank you for buying with us!” Does the support even work? I spent 104$ on this and it came late and Dosent even work, im a little frustrated
Reply from Lovense2023-09-26
Hi, we are so sorry to hear this. Could you please send the responses you received to our customer support at https://www.lovense.com/contact? We will investigate this further for you. Thank you!
I LOVE the way this device fits
I LOVE the way this device fits, how it feels and all of the different ways to use it are amazing. I haven't use any other lovense products yet but I will definitely in the future. However I only used it one time the day it arrived and the flexing joint already stopped working which seriously sucks! I've contacted support though and I'm hoping to work it out.
Return Policy Issues
I am a repeat customer of Lovense, and have several of their items. I recently placed an order by mistake, and wanted to return it. I realized my mistake immediately after I placed the order, so within an hour I tried to cancel it. Their reply was that the order was already processed and couldn't be stopped. Several days later the package arrived and I inquired about a return. I was told that I needed to send them a video of the item to prove that it wasn't opened. They were also very quick to point out that there was no guarantee that the refund would be approved, and that they will not pay for the return postage. I understand that returns can be an inconvenience, but purposely making it difficult to return an item is not a way to ensure repeat business. In today's world of e-commerce your return policy only makes you seem ungrateful for your customer's business. This item is definitely going back, and rest assured that I will not be making another purchase.
Reply from Lovense2023-09-26
Hi, we are sorry to hear this, we understand it could be frustrating. We value our customers as much as we can. The reason we need you to show the product is unopened is to have a record for reference, in case of any unforeseen factors during the return shipping beyond our control. Please note that if the returned package is received without issues, we will process the refund. Your understanding is appreciated.
Looks really great but...
Looks really great but I am still figuring out how to work all of the bells and whistles, and hooking it up to my camsite was VERY difficult to figure out.
BUYER BEWARE …
BUYER BEWARE On 7/26/2023 I received two bad units that came charged but I could never recharge. Lovense has done everything in the world to not warrant them. They were only 2 weeks old when they quit. Larry from Lovense acknowledged that the units are bad but refuses to do anything as did other customer specialists. I filed a bank dispute, now they put my account on hold, refusing to even delete it without my pushing on a button that says that they are innocent. I love screenshots to prove everything I say. Don't listen to Lovense BS, they want me to withdraw the dispute, if I do I cannot reopen it. Lovense tries to weasel out of warranting its products. BUYER BEWARE Please answer this all the positive reviewers ,. Who cares about how fast the shipping is if you receive DUDS and LOVENSE refuses to warrant the items AGAIN BUYER BEWARE
Reply from Lovense2023-08-23
We are so sorry for the issue you met, we understand it could be frustrating. Upon checking, we have been waiting for your response regarding the replacement process. Please provide the product details by responding to the previous ticket or contacting us at https://www.lovense.com/contact. We'll be glad to assist you further. We look forward to hearing from you. Thank you!
Shipping was incredibly fast and the…
Shipping was incredibly fast and the shop is overall really good, app has minor flaws but nothing that can't be worked around. The main issue I've had is the price vs quality, don't get me wrong the quality is high, but the price is higher.
My package hasn’t given me any tracking…
My package hasn’t given me any tracking information and it’s been three days. Did I get scammed?
Reply from Lovense2023-08-10
Hi, sorry to know about this. If you don't receive the tracking information, kindly check your spam folder as it may have ended up there. You also can contact our customer support at https://www.lovense.com/contact? We will check this further after locating your order. Thank you!
Works Great… At First
When we first got this toy we loved it, but the excitement was very short lived. After the second time we used it, the battery life wasn’t nearly as long and the connection became increasingly unstable. The more we used the toy the worse it got. Now I basically have an expensive paperweight that might work.
Reply from Lovense2023-08-03
We are so sorry to hear this. Could you please send more details of the issue to our customer support at https://www.lovense.com/contact? We will help you resolve the issue. Looking forward to hearing from you.
Amazing customer service
My Lush 3 stopped vibrating after a few weeks which was frustrating but the customer service was incredible. I emailed on a Saturday morning not expecting a reply until the next working day but had a reply by that evening. Joen was absolutely brilliant in getting everything sorted and now I have a new one on the way. Thank you Joen!
Lovense prey on children
Whilst lovense offer good warranty service they refuse to accept the have a responsibility to the wider community. They fail to check the ages of customers and allow underage people to post wish lists for people to buy sex toys. The lovense dicsord they run is marketing focussed and aimed at selling sex toys.
Reply from Lovense2023-07-03
Hi, we are so sorry to hear this and take your feedback seriously. At LOVENSE, we are dedicated to providing a safe and responsible online environment for adults. It has been stated on our website that by accessing and using our site, users confirm that they are at least 18 years old and understand and accept the content on our site. If you experience any issues with our site, please email our customer support at https://www.lovense.com/contact We will look into this for you. Thank you!
No excuses
I ordered one item and the charge was declined by credit card company. Therefore Lovense advised to use a different card. They made no mention of their attempt to recharge the first credit card. A day or two later I received an email that two of the same product was shipped. I emailed the company and Mandy replied that it was automatic. She explained how I could return one and they needed verification that the package was unopened. I understood and followed their rules. I sent a video of the unopened package and they verified it was unopened. I then shipped the package back to the address they had given me. To protect myself I disputed the charge with the credit card company as I did not want two and I was not advised that they chose to resubmit the original order. Once I completed their return requirements I was then informed that they would not issue the credit until I dropped the complaint. I informed them the complaint would be dropped by the bank when they issued the credit. Since when does a customer have no rights after being told that they would issue a credit upon acceptable return of a product and then deny the policy they advised. Issue a credit and the problem will be resolved.
Reply from Lovense2023-06-25
We sincerely apologize for the inconvenience. We would like to take a look into this for you, please contact us at https://www.lovense.com/contact. We'll try our best to assist
Ordered the Diablo vibrating cock ring…
Ordered the Diablo vibrating cock ring from this awful company. The advertising for this device is greatly inflated and misleading. I highly suggest dealing with any other company than this one. Tried returning it and had to even go as far to dispute the charge on my card. Obviously this worthless company has more pull than the general public. Excuse the pun here but I got screwed on this deal and it was the worst ever.
Reply from Lovense2023-06-12
Hi, we are so sorry for the issue you met, we understand it could be frustrating. Please contact us at https://www.lovense.com/contact. We'll be glad to assist you further. We look forward to hearing from you.
Unable to deliver.
I made an order (#230522593768) with delivery to Western Ukraine. They were unable to ship to my postcode (78405). I don't understand, why they offer international shipping and ability to choose Ukraine in country list if they can't deliver to the region which is in 1000km from the front line. P.S. They made a full refund, so I'm increasing rating to 2 stars.
Reply from Lovense2023-05-26
I'm so sorry for the unpleasant experience. We noticed our team member has contacted you regarding this issue. Rest assured that we are trying our best to resolve the issue. Please check and if you need further assistance, please don't hestitate to ask. Thanks and have a wonderful day!
Hush 2 Good, but Gush is a waste of money.
I purchased the Hush 2 and I would give that 5 stars, it works well, has good vibration. I also purchased the Gush, and I am very disappointed in it, it is big and bulky, even though they advertise it as compact and great for anyone regardless of their size. Even if you were huge, it's still too big and bulky and would be uncomfortable. I'd give the Gush a 1 star only because you can't choose zero stars. Don't waste your money on the Gush, but the Hush I do recommend.
Reply from Lovense2023-05-21
We are sorry to know that you didn't have a pleasant user experience with Gush. We would like to take a look into this for you, please contact us at https://www.lovense.com/contact. We'll try our best to assist. Thank you!
Toys are good, Webcam not so much. Plus Fake Reviews.
Toys are good(I have the Lush 3 and the Domi and the Domi puts you on the floor 🥴 ~~~), but very bad support for the webcam. Been talking to support (or trying to at least, they take a LONG time to respond) and still have a useless $300 webcam. Basically a very expensive paperweight at this point, and support seems to be going nowhere. Starting to inquire about a refund/return as I cannot just have $300 sitting around like that, so we will see how that goes... Also the reviews on the site are fake, or they only post the good ones. As my critical review of the webcam does not show, only the 5 "5 Star Reviews" and I would bet that their have been more then 5 reviews on it as I'm sure many cam models have tried it... or at least more then 5 have that have had "perfect" experiences
Reply from Lovense2023-05-18
I'm so sorry for the unpleasant experience. Upon checking, we noticed that we have reached out to you regarding this issue. We will try our best to assist and look forward to hearing from you. Meanwhile, please rest assured that the comments on our website are all from our customers. Thanks for your understanding!
Worst product ever and over priced
Brought three products and they are the worst sex toys i have ever used.. the Max 2 vagina suction thing.. is so rubbish that you can't even feel any suction on my nob if i am inserting my tip.. you have to fully insert your self and then the air bags just push it out.. it is by far the worst designed product i have ever seen.. i have brought cheaper products from ali express and alibaba that work 1000 times better then this.. i brought this other stupid vibrator thing (Diamo).. also rubbish and was the same price.. another thing as well that was also rubbish and makes you feel like you just got kicked in the balls putting it on some type of vibing cock ring (gush).. also a waste of money and shouldn't be priced anywhere near these products.. these products should be worth $15 each on a good day.. they are the worst products i have ever experienced.. a HUGE let down.. took 2 weeks to arrive.. not 2-4 days.. so they lie and they also disappoint you.. never trust an American company with your dick.. only trust the Chinese.. i am extremely annoyed and disappointed.. absolute worst products on the market.. i thought because of the platforms they created it may be alright.. but i was wrong once again.. anything American is guaranteed to be rubbish.. just avoid American stuff.. after you've experience.. Asian excellence.. anything American is trash.. I'm not an 18 year old with no life experience or money.. maybe you can trick them into thinking this is a great thing.. but you won't fool me again.. If i wasn't so curious i would never have brought this stuff and have been disappointed.. it's my curiosity at this point, i never had any expectations for this.. all i have is experience to judge it by.. so that is telling you something.. it's absolute garbage and if the women products are anything like this.. then it's going to be extremely easy for me to pleasure these women in the real world..
Reply from Lovense2023-05-03
I‘m so sorry for all the unpleasant experiences and the delay with your orders. I'll forward your feedback to our shipping partner to optimize our shipment. For the issue with the Max 2, Could you please try to adjust the suction with the Adjustable Air Vent at the bottom of the toy? Meanwhile, regarding the issues with your Gush and Diamo, we would greatly appreciate it if you could contact us at https://www.lovense.com/contact. We'll definitely try our best to resolve these for you. Thanks for your understanding!
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