We develop sex tech for long distance couples, frequent business travelers and cam models!
Written by the business, not verified by us.
Is Lovense legit?
Lovense (lovense.com) has a 3.2 out of 5 rating on OK.one, based on 764 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 26% give 1 star; The business has replied to 82% of negative reviews; Reviews mostly discuss Quality, User experience, App. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. Happy customers frequently praise the discreet packaging, professional handling, and consistently prompt delivery services provided when ordering their favorite items. Many enthusiastic consumers truly love the remarkably powerful vibrations, the exceptionally high build quality, and the seamless application integration designed for enjoyable long-distance play sessions.
However, some customers also noted occasional application connection troubles, unexpected software glitches, and random device disconnections during their interactive remote experiences. Furthermore, a few reviewers stated that certain purchased items experienced technical faults, stopped working prematurely, or required multiple product replacements over time.
Auto-generated from all reviews of this business. For reference only.
Ive had the calor only a short time and max 2 basically today. The amount of scammers, p2p, catfish is overwelming. Like 100s. In time period of 30 minutes had at least 15 wrongful use attempts by people trying to pretend there someone else. So i decdied to ask instead if want to control to please dm for safety. The mod response was post your link or dont bother. So i cant use a service because im trying to stop getting link assaulted. So i litterly just cant ever share my link again. The mod kept taunting me over and over. Treating me like a idiot, saying stuff like along the lines of its a free site. Well yes i know the free site i signed up on is free. Thanks. Instead of any help at all he just said post your link. So totally ignored the huge safety issue. If i get a refund id be surprised but i hope this helps someone to know your safety doesnt matter. Its very sad. Seemed like a good place. Theres extremly easy things for them to do to make it safer, but choose not to. Somewhere that you should feel safe is not safe. Opening up yourself to something sexual and it gets miss used making me feel violated and the response is put link or dont bother is sicking
Reply from Lovense2023-05-03
I sincerely apologize for the situation you met. Our customer's privacy is our number one priority. Please share more details about the inappropriate content and the issues with the links at https://www.lovense.com/contact. We would be glad to provide further assistance. Have a great day!
Lets see slow shipping, robots for customer service and over 2 weeks and still dont have my money back AVOID AT ALL COSTS
Lets see, took my money for my cam, usb cable and toy immediately. I emailed them because we had changed our mind about camming. They said it was too late to cancel. I ordered 3/24 i came in 4/1. I returned it to them (per all their instructions, sending a video of everything unopened which I understood and appreciated at first PAID for priority shipping with tracking) that all got sent out on 4/4 and was received by them in IL on 4/6. Ive chatted with customer service on 4/1, 4/4, 4/6, 4/10 and 4/14. Here we are at 4/21 and no money has been refunded. I have initiated a dispute with paypal at this point becuase its BEYOND insane that they took my money right away but have taken over 2 weeks to issue a refund. My attorney will be contacted in the event paypal doesnt make it right. Ive been patient enough. Give me my money back!
Reply from Lovense2023-04-25
Hi, we are sorry to know about this issue and totally understand your frustration. Upon checking, our team has contacted you about this issue. Rest assured that we are doing our best to resolve the issue. Kindly check and if you have any inquiries, please don't hestitate to ask. Thank you and have a nice day!
I ordered without a profile the yet used the same email
Should i be worried about not getting my order and will they notify me on my email
Reply from Lovense2023-03-31
We know your concern. Please rest assured that you will receive the order confirmation email/shipping email to the email address you placed the order. Also, please check your spam folder as well. If you need further assistance, please feel free to contact us at https://www.lovense.com/contact. We will try our best to help.
I received an item that had scratches on it, and found several hairs both on the item and in the product box. Customer service told me to wash it with soap and water. Not comfortable using it and risking disease, I don’t know who used the toy before I got it, anyone familiar with life sciences knows soap and water doesn’t kill advanced bacteria like that. Won’t be going out of my way to get expensive lab grade cleaners for an already expensive toy that should’ve arrived unused. Not very professional.
Reply from Lovense2023-03-15
Hi Chloe, we are sorry to know about this. We value our customers and hygiene is our number priority so all the products are brand new. We will look into this case further with our factory. Rest assured our teams are trying their best to help you resolve the issue. Have a nice day!
Never received order or even a response from customer service
I placed an order almost 3 weeks ago. I received no confirmation or tracking information until the day it was supposed to be delivered by the post office. However the post office had no package for me and the tracking number listed on my lovense account does not link to my name or address. Meaning the package was never sent to me at all. I have reached out to customer service through email on 4 separate occasions with absolutely no response from them whatsoever. I have sent 7 screenshots to prove I did not receive my order, also filed a missing package report with the post office. I will be filing a complaint with the Better Business Bureau and consumer protection today, not to mention filing a dispute with my credit card company as well. The toys are great, the customer service is awful. Never did I think a company that's so well known would take a consumer's money and provide them with nothing in return.
LOVENSE -skip the response telling me to contact support via email. Thats lrived useless on multiple occasions! Never a good when a company has no trace of a ohone number
Reply from Lovense2023-02-16
We're sincerely sorry about the situation. It seems that we have reached out to you regarding this issue. Rest assured that we will try our best to help. We look forward to hearing from you.
Hey,
I placed an order for the Lush 3 on their official website for delivery to New York.
It's been a little over two days and 3 emails and am yet to get an answer from them. I haven't even received a confirmation email from them confirming my order.
All the while the money has been debited from my credit card.
Wonder what's happening.
Reply from Lovense2023-02-10
Hi, we sincerely apologize for this. Please send details of what you are experiencing to our customer support at https://www.lovense.com/contact. We'll definitely try our best to resolve this for you.
I was so excited to purchase a long distance toy for my husband and I as I will be traveling without him for 3 months. I was pleased with the communication via email from Lovense once I placed my order and was surprised by how quickly my product arrived. I ordered the Ferri and am relatively pleased. It is louder than I anticipated and the Bluetooth connection fails more than I'd like. But, technology is only so reliable. I do plan to purchase more toys from Lovense in the future.
Hi, we sincerely apologize for this. Please send details of what you are experiencing to our customer support at https://www.lovense.com/contact. We would be glad to help with this. Hope to hear from you soon.
Lovense reluctant to refund extra cost due to false/misleading statements in their own online store! Then arguing about 12 USD :D
Ordered a product directly from their store, where under the price it is explicitly stated "All VAT / GST / Sales Tax Included".
Several days after the delivery I received an invoice from DHL to pay USD 31 in VAT and related VAT-processing taxes!! Contacted Lovense asking for refund, as their website explicitly states "All VAT / GST / Sales Tax Included"! All I got back was a silly explanation that they write that simply because in many cases VAT is not due, not because it is included....!! I did not get any refund and the product became 30% more expensive due to false information on Lovense's website/store, which they take zero responsibility for.
Update: After I posted the above review, I got contacted by Lovense who wrote:
"As a token of goodwill, we can reimburse you the 19.1 USD for the customs duties you paid."
Except I paid 31 USD and not 19.1!?
I responded, that what I had to pay because of the false information in their store was USD 31 not 19.1.
The response from Lovense: "We can cover the 19.1 USD, for the rest, I am sorry that you really have to shoulder it."
Clearly, customer satisfaction and loyalty is worth USD 19.1 to Lovense and not a cent more, despite them admitting to have lied on their own website.... Bear that in mind!
I refused to accept anything but compensation for the total amount I had to pay due to their failure. And I never heard back from Lovense...
Hence score now reduced to 1 star - it was bad enough with them not willing to reimburse, but offering partial reimbursement and arguing for the remaining 12 dollars is above and beyond.....
I will revise my review if Lovense's position changes.
Update - several weeks later I got an email from Lovense, that they have now reconsidered and will reimburse the total overpaid amount... It took another 10 days or so to receive the money. The whole experience is still embarrassing but I have added a star, as they eventually covered the extra expense caused by the false information on their website.
Reply from Lovense2023-02-06
Hi, we sincerely apologize for this. Please send details of what you are experiencing to our customer support at https://www.lovense.com/contact. We would be glad to help with this. Hope to hear from you soon.
Honestly my favorite toys ever. They are body safe, some are waterproof, and all are able to connect with close friends across the world! I definitely recommend the edge to anyone interested in butt stuff. Some of my most satisfying play sessions are with the edge 1, so I was quite sad when the battery finnaly failed to take a charge. I got an edge 2 as a replacement and it really is just a huge improvement. It stays in better (not perfectly, but thats near impossible) and that extra nub provides some nice rim vibration! Really only one thing keeps this review from being 5 stars, and that is the companies marketing practice of always having a 'sale.' I get that it probably works, but it's just not for me. I know its going to cost 102 with shipping, and so do you, quit with the games.
Absolutely disgusting. Ordered a product to use with my partner. Upon opening the box it's very clear that this has been used at some point (multiple pubic hair in the box) - Contacted support who told us we could not have a refund and should clean the product with soap and water. Absolutely disgusting, feel sick... avoid this company at all costs.
Reply from Lovense2023-02-03
We're sincerely sorry about the situation. It seems that you have reached out to us regarding the issue. We sent a replacement to you as compensation. Rest assured that we'll try our best to help.
Max 2. I hesitated to write this review, because the first couple times I tried to use the Bluetooth settings, I was getting disconnects left and right. I was finally able to update the firmware and it works well now.
I only wish I had purchased the Bluetooth USB dongle with the Max 2 at the same time. I had to make a separate purchase after realizing the connection could only be done with thier special dongle, and not using a generic Bluetooth connection. I realize, yes proprietary stuff and all that, but I wish the website had told me more about having to have thiers as a requirement for hooking it up to a computer.
This is my first purchase of something like this, and the Max 2 works great. I learned about it from some video games and thier integration with lovense products, and decided to try it out. Connecting was easy and it adds an interesting take to feeling what's going on, in addition to whats on the screen.
Overall happy with my purchase, minus the Bluetooth dongle/connection issues at first.
I was very excited to use this product however I was kind of disappointed. It didn't really feel as i had anticipated.
Reply from Lovense2023-02-03
We sincerely apologize for the trouble you've had. Could you send details of the issue to our customer support at https://www.lovense.com/contact? We look forward to hearing from you.
I chose the lush 3 over the lush 2 as the reviews and info said about the extra battery life. I can't vouch for that at the minute as mine has only lasted 120minutes. But I will update my review with how this has been dealt with by the company after my response comes through from customer support.
Other than that I love this toy, makes work and going to bands very interesting 🙂
Fast shipping, toy didn't heat up very well and buttons were hard to use. My partner found it uncomfortable and didn't like the feeling of hard plastic. The toy smelled very strongly of hard plastic but nothing was wrong with it. Came with a charger and instructions and a cheap bag to put the Calor in.
Reply from Lovense2023-01-29
We apologize for the inconvenience caused by this situation. I understand how frustrating this is. Please contact us at https://www.lovense.com/contact. We'll definitely try our best to resolve this for you.
Well where do I start? I made a purchase with you guys and never received and email to confirm it yet the money came out of my account. You guys claimed I need to talk to my bank. My bank said that they have already sent you guys a claim stating you have received the money and yet I can not get anyone to email me or my bank back. Yet I'm still a loyal customer I still purchased my items AGAIN. Which means you have received the payment 2 times...
Reply from Lovense2023-01-29
Hi, we apologize for any issue you might be having! Could you send details of the issue to our customer support at https://www.lovense.com/contact? We look forward to hearing from you.
I made an order using their official website and it was shipped inside EU to an EU country.
it never arrived and they made me cancel my flight twice to wait for it
and the black comedy that when i opened a ticket their smart customer support asked me to make my family pick up the order, they want a family member to pick up sex toys.
Their level of IQ is off the chart.
Ticket ID: #595113
And the worst thing is they take 2 or 3 working days to answer a simple ticket reply every single time so imagine how horrible their after sales service would be.
This is how they treat you during sales process.
Reply from Lovense2023-01-29
We're sincerely sorry about the situation. We are currently dealing with a higher number of support tickets than usual and are doing our best to reply as soon as possible. It seems that you have reached out to us regarding the issue. Please be assured that we'll try our best to help.
I treated myself to a Hush2 L a month or two ago as my first Lovense toy.
I thought it was good and the app great however Hush is a poor choice of name for this as it isn’t quiet. Hey ho.
I have just got the Hush2 M for more day to day use as the L is rather filling!
I had hoped that being smaller it would be quieter. NO! It’s even worse! It sounds like a tractor needing a service.
Everything on the outside looks high quality even the packaging (very gift worthy). However given the cost of these I expected much more refined internal technology than seems to have been used.
I very much doubt I’d get any more of their products which is a shame.
Reply from Lovense2023-01-19
Hi, we sincerely apologize for this. Please send details of what you are experiencing to our customer support at https://www.lovense.com/contact. We would be glad to help with this. Hope to hear from you soon.
I bought the gravity. As a first time thrusting toy it is great. It feels nice and thrusts very smoothly and still has great vibrations. My only two things I personally don't like is I wish it was a little more girthy and that it had more than just the three speeds for thrusting. Like something faster for the thrusts
Bought the Lush 2 for my girlfriend about few months ago and while we both enjoyed it very much, the tail on it is very fragile and broke after only a few uses. While pulling it out, I heard it snap and it just stopped working. You would think it would be a better design considering you have to pull on that all the time to remove it. Very disappointing for the cost of it.
Reply from Lovense2023-01-10
Sorry about this issue. I understand this is frustrating. Could you contact us at https://www.lovense.com/contact? We'll definitely try our best to resolve this for you.
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