Mars Hydro specializes in LED grow lights and grow tents since 2009, offering large range of full spectrum led grow lights and grow tents for indoor growing
Written by the business, not verified by us.
Is Mars Hydro legit?
Mars Hydro (mars-hydro.com) has a 3.2 out of 5 rating on OK.one, based on 409 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 40% give 1 star; The business has replied to 64% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the solid build quality of the lights and grow tents, noting that the equipment is very reliable and simple to set up for indoor gardening. Many people also appreciate the powerful performance, energy efficiency, and exceptionally supportive communication from the team when asking questions.
Some reviewers were not happy with equipment reliability, specifically mentioning that clip fans stopped working or squeaked after just a few months of use. A few consumers additionally experienced frustrating delays or unresponsiveness when trying to resolve problems with customer support regarding faulty replacement parts.
Auto-generated from all reviews of this business. For reference only.
Case has been opened by my financial institute, Mars Hydro has sent an email directly to me and not through the proper channels and is attempting to bully me into closing the case. This is what they stated that needs to be done... Close the case, then they will send a return label, and then they will apply for a new TS-2000 light to be sent. Not going to happen! CASE STAYS OPEN UNTIL REPLACEMENT TS-2000 has been received!
Reply from Mars Hydro2023-03-01
Dear Customer,
We feel so sorry to hear that our product or service did not meet your expectation.
Please be assured that we have always been committed to providing our customers with satisfactory solutions within the scope of our warranty policy. Our customer service team has been actively working to provide you with a solution to the problem you encountered.
Please check the email containing the solution sent by our customer service team.
Best Regards,
Mars Hydro Customer Service Team
I have now reached out to my financial institute and they are now involved. AVOID this company at all costs. Website has a phone number and it states " Need help? Call us now" Thats a blatant lie, when you call the number a message tells you to contact them via email, then when a rep emails that's when their game playing begins. Been fighting with them since DECEMBER 29, 2022 MARS HYDRO IS THE WORST AVOID BUYING FROM THEM!
Reply from Mars Hydro2023-02-27
Dear Customer,
Our customer service team sent you an email with a solution, but you did not reply ,please be on the lookout for an email from our CS team with a resolution.
Don't worry, we will help you until the problem is solved.
Best Regards,
Mars Hydro Customer Service Team
Mars Hydro is the absolute worst company when it comes to getting them to honor or stand behind their product warranty. I have been fighting with this company since December 29th of 2022 with no resolution other than expecting me to rewire power supplies or pay an electrician to do what mars hydro should be doing and they state that they "may" reimburse me. Iam suppose to believe that when you won't honor your warranty on item that is less than 6 months old with a 5 year warranty..Yeah OK!!!!
Reply from Mars Hydro2023-02-27
Dear Customer,
Our customer service team sent you an email with a solution, but you did not reply ,please be on the lookout for an email from our CS team with a resolution.
Don't worry, we will help you until the problem is solved.
Best Regards,
Mars Hydro Customer Service Team
Mars Hydro is a JOKE!!! They shipped a replacement electronic power supply in a plastic mailer bag with absolutely no protection whatsoever, resulting in it being damaged, then furthermore it arrived with every wire stripped & exposed, no way of plugging it in. Iam not an electrician and not going to do the duty of one. WHY WOULD YOU SEND A REPLACEMENT PART IN THIS CONDITION?
Reply from Mars Hydro2023-02-22
Dear Customer,
We feel so sorry to hear that our product or service did not meet your expectation. we appreciated your patience and support to Mars Hydro
Please be on the lookout for an email from our CS team with a resolution.
Best Regards,
Mars Hydro Customer Service Team
I bought 2 iHub smart power strips. They are completely useless. No matter how the main unit or individual outlets are programmed, it does what it wants. It will randomly turn on and off, disconnect from WiFI, or just freeze entirely. The app says that there is an update available to iHubs but nothing happens that might indicate any update has/is/will occur. I have video of the units malfunctioning but have no response from the company.
Reply from Mars Hydro2023-02-18
Dear Customer,
We apologize for the delivery issue. Unfortunately, we have been unable to find any related emails.
We would like to gather more information to find the best resolution for you. Please kindly contact us at [email protected] and we will help you resolve the issue.
Best Regards,
Mars Hydro Customer Service Team
I've orderd a kit with lamp, fan, timer and tent. Lamp and fan came but not the tent. They just grave me excuses all the time and said "you get the tent in a day" ect... I didn't want or need the tent anymore since I had to but one from my local grow shop. The customer service is terrible, took them 2 month to refund my tent and just kept sending different generic excuses. Any other German compamy would just solve this. Also the timer was of the worst quality, I discovered that it would turn off at 12 night time for an hour and turned on 12 at day when it was suppose to be dark for an hour. Beacuse of this trash timer my plants turned hermaphrodite and ruined my grow.
Reply from Mars Hydro2023-02-20
Dear Customer,
Your feedback has been forwarded to the appropriate department and we are work hard on improving the overall experiences of our customers.
Please be on the lookout for an email from our CS team with a resolution.
Best Regards,
Mars Hydro Customer Service Team
Still no help from Mars Hydro but, I did receive an email from them asking me to help them get my previous review deleted because it's affecting them. How about getting my defective part replaced within a timely manner and not giving different excuses as to why it hasn't been expedited for almost 2 months! Ship my part or I will continue to use all social media accounts to inform all of just how bad your warranty department is. NO MORE EXCUSES!!!!!
Reply from Mars Hydro2023-02-18
Dear Customer,
Your feedback has been forwarded to the appropriate department and we are work hard on improving the overall experiences of our customers.
We have shipped the power supply to you.Please be on the lookout for an email from our CS team .
Best Regards,
Mars Hydro Customer Service Team
Less than 6 months ago purchased TS 3000 light, it stopped working, reached out to warranty dept, they verified it was defective and assured me that I would have a replacement power supply shipped to me, that was almost 2 months ago and I still haven't received the part but, I have received several emails from the warranty dept saying sorry for inconvenience. DON'T PURCHASE ANYTHING FROM MARS-HYDRO!!!!!!!!
Reply from Mars Hydro2023-02-16
Dear Customer,
Your feedback has been forwarded to the appropriate department and we are work hard on improving the overall experiences of our customers.
Please be on the lookout for an email from our CS team with a resolution.
Best Regards,
Mars Hydro Customer Service Team
I placed an order through the website and it said thank you PayPal and no one seems to have the recipt or my order..? Mars hydro got me F!#@+ up!
Someone Best get at me ASAP
Reply from Mars Hydro2023-02-09
Dear Customer,
Your feedback has been forwarded to the appropriate department and we are work hard on improving the overall experiences of our customers.
Please be on the lookout for an email from our CS team.
Best Regards,
Mars Hydro Customer Service Team
Payed for my item then recieve another email saying they want more money for shipping this is completely ridiculous and false advertising
Reply from Mars Hydro2023-01-31
Dear Customer,
Your feedback has been forwarded to the appropriate department and we are work hard on improving the overall experiences of our customers.
Please be on the lookout for an email from our CS team with a resolution.
Best Regards,
Mars Hydro Customer Service Team
these guys are as shonky as they come. took my order, took my money and then give me some dodgey tracking # that belongs to someone in a different state. when informed they say there are "post restrictions in your area due to the virus"... what rubbish. its mid jan 23. i rang their carrier to confirm. no restrictions. as of now im doubting that I'll see my purchase and will probably take weeks for a refund through ebay due to the shonky tracking # supplied. extremely unprofessional, contemptuous and will not be getting any recommendations or money from myself in future. order# 01-09580-20756
placed 13/1/23
via ebay Australia
all messages have been made via ebay and have contacted their help email (wich i am not allowed to post )without response.
update... it is now 19/1/24 this pathetic company is now trying to extort another $125 out of me if i want my light. it was purchased with free postage... ha. keep saying that australia post sydney will not deliver to alice springs post office.... lmao. they couldn't lie any harder if they tried. their feedback is fake because they upload bogus tracking numbers that dont exist so its nevet their fault when you dont get your item. DO NOT SPEND YOUR MONEY HERE. EVERYTHING THEY SAY IS A LIE.EVERYTHING.!
Reply from Mars Hydro2023-01-17
Dear Customer,
We apologize for the delivery issue. Unfortunately, we have been unable to find any related emails.
We would like to gather more information to find the best resolution for you. Please kindly contact us at [email protected] and we will help you resolve the issue.
Best Regards,
Mars Hydro Customer Service Team
If ordered 3 lamps.2 were delivered 1 is missing.Mars Hydro position is " it' s not us it' s a courier". Parrot style emails and that is it. 500£ gone with the wind.
Reply from Mars Hydro2023-01-17
Dear Customer,
Your feedback has been forwarded to the appropriate department and we are work hard on improving the overall experiences of our customers.
Please be on the lookout for an email from our CS team with a resolution.
Best Regards,
Mars Hydro Customer Service Team
And here we go again, review number 5 I think. Firstly in response to mars hydro reply, you can speak about certification all you like, but fact is my light nearly caught fire and mine isn't the only 1.
Secondly, I am now 56 emails deep with mars hydro, 28 frm me and 28 responses. They still won't agree to honour warranty so I've accepted their awful suggestion as an alternative on 3 occasions now, and they offer me something else when I do. I'm at the point of just send me out anything so this can be finished with and I can go to a company that has a bit of respect for their customers.
Update, you have advised advised me of the exact same response nw 3 times and no one has ever contacted me
Reply from Mars Hydro2023-01-11
Dear Customer,
Your feedback has been forwarded to the appropriate department and we are work hard on improving the overall experiences of our customers.
Please be on the lookout for an email from our CS team with a resolution.
Best Regards,
Mars Hydro Customer Service Team
I bought the fc 8000 it's an awsome light but the light driver us getting really hot over 140 degrees is anyone else having this issue
Reply from Mars Hydro2023-01-05
Dear Customer,
Your feedback has been forwarded to the appropriate department and we are work hard on improving the overall experiences of our customers.
Please be on the lookout for an email from our CS team with a resolution.
Best Regards,
Mars Hydro Customer Service Team
I purchased Mars Hydro FC8000 Samsung LM301B 800W CO2 Commercial LED Grow Light, 6 " inline fan and 5'x5' tent.. while the product is good, service was below one star. They state the items are instock, then weeks of waiting, they say it most ship from China now! That took another couple of weeks. They had a great sale so I tried again, I waited for shipping confirmation, nothing, looked on website, same number of items, 48 hours later. the numbers must be false.
Reply from Mars Hydro2023-01-04
Dear Customer,
Your feedback has been forwarded to the appropriate department and we are work hard on improving the overall experiences of our customers.
Could you please send your order number to our after-sales email? Don't worry, we will provide you with further solutions.
Best Regards,
Mars Hydro Customer Service Team
so I just received my tsw2000 back because the led board went out. I was told it would take about a week..3weeks later I get it back today 12-26-22.
and one side still doesn't work and it was flickering.so I checked all the connections and 4 of the wires weren't screwed down the wire was just shoved in. major fire hazard. also the ballist were just flopping around in the box and the hood was bent and damaged. they barely put any protective packaging around it.
I'm highly disappointed and will never again buy Mars hydro and will not recommend to anyone.
Reply from Mars Hydro2022-12-27
Dear Customer,
Your feedback has been forwarded to the appropriate department and we are work hard on improving the overall experiences of our customers.
Please be on the lookout for an email from our CS team with a resolution.
Best Regards,
Mars Hydro Customer Service Team
Good products, but getting the warranty enforced is a nightmare.
My power cord female adapter burnt out after a year of warranty.
I asked them for a replacement, they charged my shipping even tho it was under warranty.
After pretty much paying for a replacement part, I get the part and it’s a incomplete cord with wires needing to be spliced, instead of just sending me a complete cord I can just plug in and get back to business with.
I’m stuck with this unfinished cord without the right ends after paying for the replacement cord and they want me to splice it myself after I literally just paid for the replacement cord.
I’m furious, wish I went with a company that respects there own warranty and customers
Reply from Mars Hydro2022-12-27
Dear Customer,
Your feedback has been forwarded to the appropriate department and we are investigating how this was hapenning.
Please be on the lookout for an email from our CS team with a resolution.
Best Regards,
Mars Hydro Customer Service Team
Victim of a fraud?
Bought a 120x60cm grow kit with the TSL 2000.
Some parts looked used (dirt under original plastic covers). Fan and fan controller broke down pretty quick. Then the light started acting weird and the dimmer never worked properly either.
They have spent almost 2 years trying to twist and turn first telling me to ship it to China - then to Germany. Then denying what they have said even tho I had it on mail.
This has cost me so much pain and trouble - and the company keeps chasing me about shipping the gear to them. Why would I spend 300€ on a shipment to a company that already scammed me on over 500€?
I have also read and heard about people not receiving a refund after sending their lights or other equipment.
The broken stuff are my proof of crime, and I will keep it until they send a new light.
UPDATE:
Partial refund... lol! I got 50 dollar back! Great deal: Spend over 600, get scammed - then get 50 back. I have still lost 550.
As stated they want me to send photos of the gear and ship it to Germany. The gear are proof of crime I will not send anything to them, at this stage of the conflict. And certainly not pay several hundred of euros to send my proof in to the hands of the company I am holding it against. Lol. They must think I am stupid.
We are thousands of people that has been scammed - and every time they blame the victim. Talk about lack of courage and dishonest motives.
They have had 2 years to fix this. And I consider my money gone. Worst led brand in history...
(Sent them plenty of photos when I first opened the parcel and sent my complaint. This is their modus operandi - to twist and turn, making it sound like it is the customer stalling the process.)
Mars Hydro aint nothing but a con artist dressed as a cheap LED brand.
Reply from Mars Hydro2022-12-24
Dear Customer，
Please be assured that we have always been committed to providing our customers with satisfactory solutions within the scope of our warranty policy. Our customer service team has been actively working to provide you with a solution to the problem you encountered.
Please kindly allow us to explain the situation of your order, we have actually issued you a partial refund 2 years ago on the basis of mutual agreement, which was as compensation for the damage of the parcel due to transportation（the product inside the package can be worked normally）. we understand that it has been a long time so it might be difficult to remember that, but please don't worry, we can send the previous communication history to you via email at your convenience.
As we mentioned in the previous e-mail sent to you, if there is any quality issue of your item, please send us the picture of the items and then return to our Germany warehouse(we will cover the shipping costs for your returned product),and then we will issue you the refund, and we wish you safe,healthy and enjoy a good life! .
Sincerely appreciate for your cooperation.
Best Regards,
Mars Hydro Customer Service Team
Now 5 months down the line trying to get warranty provided for light tht caught fire. Mars won't honour warranty, stole money frm my account and won't return it, promised me a 50% discount then took that back.
I've never dealt with a bigger pile of unintelligent humans and a worse company for customer service.
I also never got contacted regarding issue which agent advised on a previous review.
Absolutely shocking.
DO NOT BUY FROM THIS COMPANY
Reply from Mars Hydro2022-12-22
Dear Customer,
Please don't worry, our lights has CE and ETL certificate and meet the safety standards.
Your feedback has been forwarded to the appropriate department, one of our CS agents will be in contact with you soon.
Best Regards,
Mars Hydro Customer Service Team
I ordered a TS 3000 light. I submitted my order 19th of November. Its' 19th of December and it hasn't left the country of origin. And now I'm wondering if my package is lost. They said they would conduct an investigation but I'm still left in the dark without a response. I order TS1000 and arrived within the prescribed time and works well, but i'm sure I am anxious about my other order which I'm still waiting on.
Reply from Mars Hydro2022-12-21
Dear Customer,
Your feedback has been forwarded to the appropriate department and we are work hard on improving the overall experiences of our customers.
Please be on the lookout for an email from our CS team with a resolution.
Best Regards,
Mars Hydro Customer Service Team
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