Whether you need to replace your sliding screen door or you are looking for window screen replacements, Metro Screenworks has what you need. Shop today!
Written by the business, not verified by us.
Is Metro Screenworks legit?
Metro Screenworks (metroscreenworks.com) has a 4.5 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 87% of reviews are 4 stars or higher and 5% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-09-01.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the very straightforward ordering process, noting that items are delivered remarkably fast and packed safely to prevent any transport damage. Many consumers are particularly happy with the outstanding product quality, emphasizing that the custom screens and durable materials fit their windows and doors perfectly.
However, some people mentioned that sizing or incorrect measurements occasionally caused unexpected fitting issues and extra adjustments during the installation process. A few other consumers also noted frustrating experiences involving missing components, delayed replies, or minor damages upon arrival.
Auto-generated from all reviews of this business. For reference only.
Great DIY option to create porch screens with varying opening sizes that are not-so-level. You can cut the frames with a regular chop saw but you risk scratching the frame when installing since you have to work piece by piece and the frame needs to be tight. As other reviewers said, I believe the supplied spline was way to thick for the channel so just picked up thinner spline at hardware store.
Reply from Metro Screenworks2026-08-27
Hi Paul,
We're glad to hear that you found success with our products. Please let us know if there is anything else we can do for you!
Thank you!
We really appreciated the service we received from MSW. The order process was simple and the delivery was timely and ahead of schedule. The screen is awesome and is exactly what we wanted.
Only one very minor issue during installation of the Zig-Zag retractable screen for our bi-fold patio door. I read the instructions thoroughly and watched the animated install video. As I proceeded to the install, the instructions were clear on eliminating the slack when sliding the Magnet Profile to the other side of the opening, but not clear if there was not slack. I needed to adjust the cord lock tensioners before sliding it over because it would not slide past the midway point of the door opening. Again, not a big issue, but maybe something for the company to consider as a part of a instruction revision.
Reply from Metro Screenworks2026-08-27
Hi James,
We're glad to hear that your order came out well, and we hope that you're satisfied with everything! Please let us know if there is anything else we can do for you in the future.
Thank you for your business!
Very helpful customer service. They are better providers than we have here locally.
Reply from Metro Screenworks2026-08-25
Hi Laney,
We're glad to hear that we were able to help out. Please let us know if there is anything else that we can do for you in the future!
Thank you!
The website! detail on the materials and products.
and deliver on time!!!
Reply from Metro Screenworks2026-08-25
Hi Rob,
We're glad to hear that your order came out well. Please let us know if there is anything else that we can do for you in the future.
Thank you!
These screens are amazing, better than I could have expected. Great quality. Great fit! Definitely will be coming back again!
Reply from Metro Screenworks2026-08-25
Hello,
We're glad to hear that you're satisfied with your order! Please let us know if there is anything else that we can do for you in the future.
Thank you for your business!
Some items were not delivered with original packaging but were eventually shipped
Reply from Metro Screenworks2026-08-26
Hi Thomas,
We're sorry to hear about the initial delivery issue, but glad to hear that you eventually received everything. Please let us know if there is anything else that we can do for you.
Thank you!
Great product, fast shipping , offering small amounts is a great way for anyone to try out what they need. Thinking of asking if they have sample swatches of the screens
Reply from Metro Screenworks2026-08-26
Hi Margaret,
We're glad to hear that you're satisfied with your order. We do have samples available that can be ordered online. Please let us know if there is anything else that we can do for you in the future.
Thank you for your business!
They advertise “no see um screen”. It’s not “no see um” effective. I have a screened in porch, which small midges still find a way in. I ordered $650 worth of this screen from metro screen works because it’s “no see um” proof. When I received it I realized it’s the same mesh I already have (20x20) and definitely NOT no see um proof. It cost me $202 to send it back to them.
I have to now buy 20x30 screen.
Reply from Metro Screenworks2026-08-26
Hi Bruce,
We're sorry to hear about the issues with the screen on your order. If there is anything we can do to help out, please let us know.
Thank you!
Hi Tyler,
We're glad to hear that you're satisfied with your screen, and we look forward to doing future business with you. Please let us know if there is anything we can do to help out!
Thank you!
The sccreens are nice but you folks came up short on the measurements not a very good xperience based on he price!
Reply from Metro Screenworks2026-08-24
Hello,
We're sorry to hear about the sizing issue. Please reach out to [email protected] so we can investigate and help out the best we can.
Thank you!
Hi Ben,
We're glad you're satisfied with your order. Please let us know if there is anything else that we can do for you in the future.
Thank you for your business!
Great company to work with. Email exchanges are fast. Great product.
Reply from Metro Screenworks2026-08-25
Hi Gregg,
We're glad to hear that you're satisfied with your order. Please let us know if there is anything else that we can do for you in the future!
Thank you for your business!
Screen was everything I wanted. I framed in some larger openings to maintain a good view. Openings range from 12 in x 28 in to 60 in x 108 in. Tension was tight and smooth. It is an effort to get it in the screeneze track, but doable. I did it by myself . Time will tell how it holds up but expecting good durability. Delivery was good considering 8ft roll of material. Packaging was adequate to protect the product.
Reply from Metro Screenworks2026-08-24
Hi Tim,
We're glad to hear that your order came out well. Please let us know if there is anything else that we can do for you in the future!
Thank you!
They did not provide me with the correct sizes of screens and then wouldn't refund me.
Reply from Metro Screenworks2026-08-21
Hi Shai,
We're sorry to hear about the issues with your order. It does look like our support team tried to help you, but if there is anything else that we can help with, please reach back out to us and we'd be happy to take a look.
Thank you!
Junk. 1 screen came bent. Two were so tight that the pull hardware pulled off. Both needed to be wedged in. Last screen was too small. I will never use this company again.
Reply from Metro Screenworks2026-08-21
Hi Richard,
We're sorry to hear about the damage and issues with your order. Please reach out to us at [email protected] so we can investigate and help the best we can.
Thank you!
Great customer service support from Andrew Reynolds @MetroScreenworks.
Good quality window replacement and fast shipping.
Reply from Metro Screenworks2026-08-21
Hi Joel,
We're glad to hear that we were able to help out, and we hope that you're satisfied with the screen! Please let us know if there is anything else that we can do for you.
Thank you for your business!
Hi Mark,
We're glad to hear that your order came out well! Please let us know if there is anything else that we can do for you in the future.
Thank you for your business!
The screentight system works well, and the long video by a guy in a Green Bay Packers t-shirt was very helpful. There were no instructions sent with the materials. Also, I mistakenly ordered an item that was NOT part of the screentight system, and sending it back would have cost me twice what it cost to buy it in the first place. I thought that someone at the Metroscreenworks should have realized that it was a mistake to order this other component. So I'm out more than $350. My mistake, but I wish someone had thought to ask why I was ordering components from a different system.
Reply from Metro Screenworks2026-08-24
Hello,
We're glad to hear that you're satisfied with your order. Please let us know if there is anything else that we can help with in the future!
Thank you!
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