MONAT is a privately owned multinational brand specializing in premium, naturally based haircare, skincare, wellness, and beauty products. Founded in October 2014 by the Urdaneta family—co‑chairman Luis Urdaneta and co‑founder & CEO Rayner Urdaneta—the company operates via a social‑selling direct‑sales model, empowering independent Market Partners across the U.S., Canada, UK, Europe, Australia/New Zealand. MONAT’s mission is to help people everywhere enjoy beautiful, healthy, fulfilling lives through exceptional, naturally based products; a fun and rewarding business opportunity; and a culture of family.
Written by the business, not verified by us.MONAT (monatglobal.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 76% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-08-31.
Reviewers had a great experience with this company. Customers truly love how soft, strong, and healthy their hair feels after using the nourishing shampoos and natural oils. Consumers also appreciate the incredibly helpful staff members who take time to expertly guide buyers in finding the right items for their personal grooming needs. However, some customers also noted that the formulas can sometimes feel a bit drying on certain hair types or leave an unwanted buildup. A few other people additionally felt that the overall cost is quite high and pricey for regular everyday purchases, making it less accessible.
Auto-generated from all reviews of this business. For reference only.I was told it was not a reoccurring charge/delivery. Not so. I want this corrected and a refund to my card. My rep is a family member and working on it
Thank you for your message. Could you please let us know what specific issues you encountered? We have reached out to you for a resolution. We'd love to help resolve this for you and make the process smoother going forward. Monday to Friday: 10:00 a.m. - 7:00 p.m. ET (888) 867- 9987
My hair has thinned out due to fall out after using this shampoo and I will not be continuing using this product.
Thank you for taking the time to contact us with your concerns regarding your experience with MONAT products. We have sent an email directly to you for further assistance.
My hair experienced nothing but improvements from the first wash I had with Monat shampoo and conditioners. Their rejuvabeads and the oil, antifrizz lotion, body wash, and beyond! Absolutely love all of their hair care products and the body wash was just an added perk! I’ll never go back to store hair care products again. I have been using Monat for around five years now. I can still remember my very first blowout after my very first wash and how absolutely stunned I was at the difference.
Thank you for taking the time to share your feedback.
Every single product is waaaayyy too pricey! Even a lip liner was listed at $66?!! What the actual hell? You literally cannot justify those prices. And the products aren't even that special. Still had oily hair and the frizz didnt really go away either. I'd steer clear
Thank you for your message. We are sorry the products did not meet your expectations. We'd love to hear more about your experience with the products. We have reached out, and are hear at the below contact information. Monday to Friday: 10:00 a.m. - 7:00 p.m. ET (888) 867- 9987
Love their products! Customer service is great as well!
Thanks for your feedback!
Thank you for taking the time to share your feedback.
Your communication on my flex ship order.
Thank you for your feedback!!
The products are overpriced and not substantially better than Drugstore Brands. They claim to be premium but the quality has continued to decline leading one to believe that they have changed their formulations. This is clearly a campaign for the company and its distributors to write in reviews, as more than 90% of the reviews appear in two categories: 5 or 1. It is illogical that almost no one thinks the products are ok. They either think they are fabulous or terrible. Trust Pilot needs to verify whether reviews are coming from Monat Distributors or not.
Thank you for taking the time to share your feedback. We are truly sorry to hear that you were not satisfied with our products and that you have concerns about the reviews you have seen. We can assure you that all reviews come directly from genuine customers, and we take authenticity very seriously. Every experience positive or negative matters to us.
Love the products
Thanks for your great feedback!
Great Product, quick delivery!
Great! Thank you for your great feedback!
Monat is fantastic. This is the only hair product that has helped my scalp. I will never use anything else!
Great! Thank you for your great feedback!
The products I purchased are excellent and the assistance provided was top rate.
Great! Thank you for your great feedback!
Dealt with personal friend dealer... their reliability was already well known
Thank you for your great feedback!
Thank you for your great feedback! We are thrilled you love the products.
My consultant, Devin Foster, has been so helpful and easy to work with. She has helped me find products that are tailored to my needs. It is also very easy to order the products.
Great! Thank you for your great feedback!
My hair feels softer, and not frizzy. I have also noticed my hair is starting to grow.
That’s wonderful to hear! 💖✨ We’re so glad your hair is feeling softer, less frizzy, and showing signs of growth. Enjoy the journey to even healthier hair! 🌿💆♀️
I like the products. I’m Disappointed because I became an MP to be able to order product at a discount. Now there is a Minimum amount of product that needs to be ordered. I do y agree with that.
Amanda, We appreciate your feedback and are glad you like our products. You have a VIP account with us, and as a VIP you benefit from the many perks we offer including no minimum purchase requirement. Please don’t hesitate to contact us at [email protected] or call us at (833) 750-4880. We're here to help and would truly appreciate the opportunity to review your account with you. Thank you again for your feedback.
I made an order in July at that time I hade 535 VIP points so I wanted to put 500 towards my order so I could get $30.00 off my order. I used them now they are gone and I didn't get the $30.00 off my order. So I have lost 500 VIP which I earned from purchasing products and have lost them. Not very happy with that.
Thank you for your message. We are sorry to hear you had trouble redeeming your points. Could you please let us know what specific issues you encountered? We have reached out to you via email for resolution. We'd love to help resolve this for you and make the process smoother going forward.
Love the hair and skin products. I'm so sad the Kushion lotion and Body Butter are not being offered. These two items are so comforting to me and also to my husband who has a shoulder that hurts. It helps he and I to sleep so much better. I've been using the products since 2020. I hope you bring them back!!!
Thank you for your great feedback! We are thrilled you love the products.
Fabulous products, great specials, points on each shop abd freebies!
Heather, We appreciate your positive feedback! We are so glad you enjoy the products, specials, points, and free gifts we offer to our customers. Please don’t hesitate to contact us at [email protected] or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
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