mozaracing.com (mozaracing.com) has a 3.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Sports and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 33% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-01.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally find the hardware equipment well-built, noting that the steering wheels and pedals offer great value and realistic performance. Many people appreciate that the equipment works smoothly and provides a solid experience for racing enthusiasts.
Some reviewers were not happy with the frustrating shipping delays and excessively long delivery times. Buyers also mentioned that customer support is completely unresponsive and fails to provide helpful assistance when issues or tracking problems arise. Others noted that orders can take weeks to arrive or sometimes get sent to the wrong address.
Auto-generated from all reviews of this business. For reference only.
I submitted a ticket to inquire about a few items so I could get the information I needed before making a purchase. After an entire month of silence, the company still couldn’t be bothered to respond. Today, I opened my email only to see a message claiming I was unresponsive and that my ticket was being closed. How am I supposed to respond when no one ever reached out or provided any clarity in the first place?
At this point, I strongly recommend avoiding this company’s website altogether and using a reseller instead. Apex Racing, for example, actually responds and answers questions promptly. The way Moza’s customer service handled this situation genuinely has me questioning whether I made a mistake buying their product if this is how they treat their customer base.
I placed an order on Sunday for a wheel, base, pedals, clutch, handbrake, sequential shifter, f1 wheel and brake performance kit. My tracking info brings up pet store products which again they have ignored. Nearly a week on, moza are yet to ship my items (which are all in stock) and haven’t responded to me with an update on what’s happening, I will be getting a refund if I don’t receive my order by Tuesday next week as per their delivery timelines from order. No help, worried I might’ve been rug pulled. Avoid, go buy second hand or stick to thrustmaster who seem more reliable.
My overall experience with MOZA has been disappointing. I placed my order at the beginning of January, but after several weeks of waiting, I received an empty package. I contacted customer support multiple times and, at first, they offered a partial refund. However, this option was later ignored, and I was told that a replacement would be sent instead. Unfortunately, the entire process has now taken more than six weeks, and I still have not received the product. While MOZA’s products are known for their quality, the customer service I experienced was slow and lacked clear communication. I expected much more from a company with such a strong reputation in the sim racing community
Do NOT use this company delivered my sons Christmas present to another address after waiting for the confusing delivery for weeks. The package was left at someone else's address outside and stolen. Won't refund and have had to issue a pre- arbitration with Visa and they are still asking for information. It obvious that they delivered elsewhere with the signed by name and the screen grab they sent shows it was delivered to another premise but still won't refund. Do Not ise them taken over £400 and I am struggling to get refunded. Cowboy of a company!
useless shipping good product don’t bother ordering directly from moza. They say it’s coming from moza uk but then ship it internationally. international shipping is said to take 10-15 days but there is no support from moza when it takes months to come. Buy from GT omega or another seller otherwise you might be waiting until the end of time.
Ordered MOZA AB6 Flight Simulator stick on 22nd November 2025 as a Christmas gift. Support only informed me AFTER purchase it was out of stock, promising mid-December then 27th December restock—neither happened, now early January 2026 with zero shipment or tracking.
Why was stock status not clear at checkout? Repeated vague updates wasted my time and missed the holiday deadline. Requesting refund after 6+ weeks of frustration.
Avoid direct orders from MOZA UK if you need reliable delivery—many similar complaints on delays.
I placed an order 26/11/25 its now 2/1/2026 no order updates had 1 email saying my order would be shipped in the next 2-days and it has not .no answer on where my order is or when Iwill get it.
While it may be the cheapest way to buy their products, I would strongly recommend purchasing from a local retailer instead.
The shipping process is extremely intransparent. I ordered a wheelbase with a steering wheel, a set of CRP2 pedals, and the brake performance kit. I had to pay international shipping for both the pedals and the steering wheel (30€ EACH) because they were supposedly "out of stock". However, the packages seem to still be handled by their usual shipping partner, which makes the additional cost hard to justify, especially since the items were suddenly back in stock a few days later and my order still hasn't shipped.
The remaining items did arrive fairly quickly, but everything was shipped separately without any reason and I had to pay shipping fees for each individual item.
Horrible experience with no real communication (other than a blank shipping ID). 2 Stars because the quality of the items seems acceptable at a first glance.
Awful experience .
Truly the worst customer service I have had in years. Ordered pedals, wheel and hub online for my son's xmas gift and the chaos began. Total lack of clarity on stock levels and shipping. Pedals out of stock although happily took my money at checkout. Wheel and hub arrived, no pedals. So many emails chasing delivery to be told out of stock everywhere. Eventually and weeks of complaining I received a tracking number that showed no package received by DPD. Honestly if you are ordering more than one thing, avoid and buy from a retailer in UK.
NEVER order from uk.mozaracing.com - they are deliberately tricking their customers with highly misleading advertising on UK.mozaracing.com
A clear breach of trading standards and then rubbish from support. Item up front in big writing clearly states - "dispatched from UK warehouse within 3 days".
Placed an order, 3 days later I get a notification saying order received and the shipper is Chinese!
Guess what it's being shipped from China. No, sorry it's out of stock, do you want to wait weeks? Nope!
I immediately try to cancel and then support mess me about long enough that the order can't be cancelled because "it's shipped" (according to them). It's very clear what they are up to here, misleading, delaying and then trying to trap people in to extra costs and huge delays.
Due to their repeated very slow response, now I'm waiting weeks, maybe months for an item I'm 100% going to return. This was a present for a very sick friend - so I ordered another one from a UK supplier who isn't deceitful like Moza themselves. It arrived 48hrs later!
If Moza tries to charge me 1p for their tricks and deceit then I'm reporting them to trading standards. If you dig deep enough in to their website you eventually find the small print that if it's not in stock they'll ship from china, it could take months, you could be liable for import duties. AND BOY do you have to search hard to find this info.
I'm disgusted at their misrepresentation here, and their stinky attitude afterwards... "the computer says no!"
So they have my money, and weeks later I have nothing from them. I suspect this is actually common practice with them, trapping people in to a process they never agreed to, and Moza certainly never made clear, the opposite in fact, they deliberately hid it.
If I didn't know my friend wanted this exact product I wouldn't give Moza a single £. They won't ever be getting any more of my money, for anything, directly or indirectly - they will be getting a "stinker of the month" side review on my youtube channel though.
Trust Moza UK at your peril.
edit 16/12/2025
by the time I've managed to return this item, I will have spent 7 hrs emailing back and forth and jumping through hoops with Moza UK. And it turns out they don't even handle their own returns in the UK, it's going back to a completely different company.
I've filed a chargeback with my bank because I simply don't trust them to give me a refund.
I've filed a complaint with the UK ASA and Trading Standards, they are so clearly in breach of both, and basically couldn't care less.
Well when they get their fine for repeatedly misleading their customers maybe they'll be bothered then?
The website is not reliable. Products shown as in stock may well be out of stock or in pre-order. After 15 days stuck on ‘preparing shipment’ for an item that was supposedly available and fast shipping in 3 days from the UK. I was told that it was out stock, and that I had to wait over two months and to pay international shipping fees. The products may well be good but they are not there.
I am extremely disappointed with Moza. The shipping costs to the UK are excessively high, customs fees are unexpectedly burdensome, and the delivery times are far too long. Overall, the shipping and handling process is very frustrating.
On top of that, I canceled an order that was neither processed nor paid, yet I lost all my points. This is completely unacceptable and shows a lack of respect for customers. I expected much better service, but my experience has been frustrating from start to finish.
I cannot recommend Moza based on this experience.
Very slow shipping and the software for the wheelbase doesn't work. Every time you open the app it resets everything you have changed about the wheelbase. This includes disabling safety features which has hurt my wrist on a few occasions already. The hardware for the money is great. But with this level of software you might as well go to simmagic or something.
Given that a major YouTuber is one of their ambassadors, you’d think their equipment would be up to scratch… but then again entry level can be hit and miss in my previous experiences.
Purchased an R3 bundle with SR-P Lite pedals in April 2025, and up until last week (10/09/25) reliability has been OK. During a race my brake pedal got stuck on without me pressing it, so I thought it’s just a glitch or a dirty contact… The screw holding the pedal to the base had become loose so subsequently tightened it, but it was still registering near-maximum input without me pressing the pedal.
So I reset and re-calibrated multiple times, and having bought directly from MOZA I contacted them. I knew it was a Chinese company before buying, but thought they’d have a UK help centre… Nope, based in Beijing so time differences played a factor in their response times. They did reply quickly but would not accept that it was a hardware fault.
What’s making me write this review is the fact they asked to remotely access my PC from China via software that has historically been unsecure! I BEG YOUR PARDON?! ANYONE WITH A BRAIN KNOWS TO NEVER LET ANYONE ACCESS YOUR PC REMOTELY, EVEN IF THEY ARE SUPPOSEDLY A TRUSTED COMPANY!!
I doubt they’ll refund me and I probably can fix the pedal myself, but when in warranty that’s not the point! Safe to say if this does get fixed it will be sold to someone willing to take more of a gamble than me.
Recently bought a Moza R9 along with the CRP2 pedals. The pedals are a massive upgrade, braking with the load cell is game changing. The 9nm of torque delivered from the R9 wheel base is I think the perfect amount, it’s plenty of resistance for most and the feedback is clear. You can feel the road very well
The MOZA R9, RS V2 Wheel, and CRP2 Pedals are simply outstanding. The R9 delivers smooth and powerful force feedback, the RS V2 feels premium and comfortable with excellent button placement, and the CRP2 load cell pedals give realistic, consistent braking. Solid build quality, great immersion, and excellent value. Highly recommend for anyone serious about sim racing!
Upgraded Full Length CRP2 Thottle Pedal a Good Upgrade
The feel from the CRP2 Full Length Throttle Replacement Plate on my CRP2 setup is a good upgrade. More support for your gas pedal helps the feel quite abit.
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