Great customer service
Great customer service. Timely and helpful feedback and assistance. Lily was very communicative and addressed my questions effectively.
About MTailor
Data updated- Website
- mtailor.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 53 reviews
- Replies to negative
- 100% (9/9)
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About this business
Let your phone measure you for perfect fitting custom clothing. Shirts start at just $69.
Is MTailor legit?
MTailor (mtailor.com) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-31.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the seamless ordering process and the innovative remote measuring technology that consistently delivers exceptionally well-fitted garments for every body type. Many people also genuinely appreciate the premium quality of the fabric along with the outstanding assistance provided by the exceptionally responsive customer support team. Though some initial items required secondary adjustments or remakes due to unexpected sizing discrepancies, buyers frequently mention that the support team quickly resolved these concerns. Shoppers note that getting replacement clothes was completely straightforward, allowing them to ultimately receive comfortable custom wear that closely matches their specific preferences.
Auto-generated from all reviews of this business. For reference only.What people say
Had to have a remake
Had to have a remake, but the second pair are just right
The service makes the whole experience!
Overall, I am very happy with MTailor and strongly recommend them!
I have difficulty finding a dress shirt that fits so ordered a custom made from MTailor. They do not use physical dimensions to size the shirt but rather have you take a scan/video using my iPhone and their computer program. The process works okay except the collar of the first shirt was too small which is typically the problem area for me. They offered to remake the shirt for free, I only had to pay a small fee (taxes I think). I took photos of me wearing the shirt and they provided proposed new shirt measurements. I approved most, changed 2 very little and 1 (neck size) more. They asked me to confirm the changes which I did plus they offered express shipping. As I needed the shirt for a ceremony I added express shipping which cost an additional $60 plus tax. The shirt shipped very soon after I provided my confirmation from Dhaka, Bangladesh, and I received it in 5 days. The shirt fits perfectly and it is a very well made shirt. MTailors strong points are the replacement guarantee, offering express shipping and very good communications. One recommendation I would make is to provide all the shirt dimensions generated by the scan so that the customer can provide input. Overall, I am very happy with MTailor and strongly recommend them!
The customer service is outstanding
The customer service is outstanding. I had problems with my weight changing and they kept adjusting the measurements and sending me replacement jeans until it was totally a good fit. They checked in with me on each step. I am very happy now to have a pair of jeans that fit just right.
Customer Service at its best!
After purchasing gift certificates for my husband, he ordered jeans and was particularly happy with the fit. More jeans….shirts…more shirts. Wanting to gift him garments for Christmas, (not just a gift card) MTailor’s stellar Customer Service Representative worked diligently to set up my account with my husband’s measurements on file! What a pleasant surprise for him to open a new outfit that is guaranteed to fit! I sincerely appreciate their assistance and commend this company. Awesome job! Plenty more items will be ordered. Thank you!
MTailor Experience
My husband's proportions make it hard for him to wear jeans that look attractive. I saw an ad for MTailor and it peaked my interest. I browsed their website and dowloaded the app to take my husband's measurements. I thought there was nothing to lose by trying it since they offer a guarantee. I have to say we were both very skeptical and thought for sure we'd be returning the pants but went ahead and ordered a pair of jeans. We received the jeans and to both of our surprise, they fit PERFECTLY and look great! We are both in awe of their technology and will be ordering from them again. It really is amazing how easy and accurately their process works.
If off the rack doesn't fit…
If off the rack doesn't fit well..MTailor is your answer. quality is excellent and prices are fair but service is world class' It's been years since I've bought a pair of pants tat was truly comfortable. the measuring system works well and can be easily adjusted. I've bought several pair and I'm a customer for life
I was very disappointed despite the Mtailor reputation
I was very disappointed despite the very good Mtailor reputation. I ordered a pair of custom made jeans. The phone camera measurements were not good. The waist was 7" too small and the length was 2" too long. While Wrangler, Lee, Sanoma, American Eagle make jeans, Mtailor makes jean colored trousers. They would make Sidney Sweeney scream. Do Better!
Reply from MTailor2025-10-04
Hi Tom! We’re very sorry to hear about your experience with us. We truly value your feedback and want to make this right. Please know that we offer a 90-day free remake or return policy. All you need to do is reach out to us at [email protected], and our team will be happy to assist you with a remake or refund so you can get the fit you deserve.
My first purchase with M Tailor was…
My first purchase with M Tailor was better than expected. I ordered a white dress shirt and it was a little snug in the middle. As advertised they remeasured me and sent a second version which was perfect. To say the least, I’m impressed.
Great product and support
The technology is unbelievable and the whole ordering process was easy. They kept me notified as to status and delivery was reasonable given each job is custom. I did have to have a remake but I can't blame them as I have a medical condition that required me to wear the pants a little lower around my waist. No problem. They were very helpful. I sent some pictures and they adjusted the algorithm and redid the jeans and chinos. Within 2 weeks I had perfectly fitting new pants. I will reorder several additional items.
Good customer service and quality.
I ordered two dress shirts through the app. Both were too tight. Upon contacting their customer service, both shirts were remade at no additional cost. The new shirts fit extremely well and are of very good quality.
Bad support, fit veery bad
Needed a remake. The app to get a remake does not lead you through the process, it is totally unclear. Went to chat. After 10 minutes of wait, no response, decided to pursue a refund not a remake
Reply from MTailor2025-09-04
Thank you for your feedback. We're very sorry to hear that you had concerns with how your remake was handled. Rest assured that we will work harder to provide better service in the near future. If you have other questions or concerns regarding your request, you may reach us at [email protected] or through live chat using the MTailor App or website.
pefection with technology
was apprehensive over the technology at first but I must say the suits are perfect. We lost 2 shirts in the mail and Sheena was excellent in communicating how they would resend those two that were lost. I have 3 sons and will direct them to Tailor for their new suits. Perfect fit, and now a customer for life
MTailor has been such a great…
MTailor has been such a great experience. I have never been able to buy shirts off the rack. My arms are shorter than normal and my neck is larger than normal. Makes for an aggravating life having to get most of my shifts altered. Expensive also. MTailor clothes are worth every penny. It’s truly a great thing to have clothes that fit properly. And their service is terrific. They will make sure you are happy..
Everything turned out very good
Everything turned out very good. Materials and craftsmanship were of good quality. I'm very happy with the end result.
Just try it. Seriously…these people are on to something here.
I’ve used MTailor in the past for long sleeve dress shirts and was always very satisfied. Great quality and superb fit. So I figured I would try a T-shirt. Same great experience. Quick shipping. Personalized communication. And the new t-shirt fits perfectly and looks amazing….if I say so myself!
Truly an amazing process
Truly an amazing process, I am 4 feet 10 inches tall and I have had challenges my entire life to find clothes that fit. MTaylor has nailed it, perfect fit and great quality clothes that look great and fit that is perfect to your unique body type, Thank you for your process, efficiency, quality and excellent price point
Cheap fabrics
The fit was fine for both shirts and pants, and the time from ordering until delivery was reasonable. However the fabrics MTailor uses are completely sub-standard for the price. The jeans material is paper-thin, the khakis are very thin 100% polyester (whoever heard of khakis made of 100% polyester???), and casual shirts (polos & tees) are a paper thin blend. The dress shirts are marginally ok for summertime use but again use a quite thin material. Not even close to what I expected for the price. I definitely won't order again - brands such as Dockers use far superior quality materials at a much lower price.
Reply from MTailor2025-08-06
Thank you for taking the time to share your feedback. Each of our product lines is developed with a strong focus on comfort, durability, and a modern, tailored fit. Our jeans are made from a cotton and elastane blend to provide comfort and flexibility. Our chinos come in two fabric options: a cotton-elastane blend, and a performance version made from polyester, designed for wrinkle resistance and easy care. Our polos and tees are also available in both cotton and polyester options. We understand that fabric feel and weight are highly personal, and we truly value your feedback. Your suggestions will be shared with our product team as we continue to refine our offerings to meet our clients' needs.
This company is very consumer focused.
This company is so cool. They took my measurements from my phone using their platform. I received my khaki slacks a few weeks later as they are custom made. I’ve never had pants that fit so well. I’m not going to say they were the the least expensive but it’s a quality product that fits well!!
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