Mutual of Omaha Reverse Mortgage A Legacy of Trust, A Future of Possibility Since 1909, Mutual of Omaha has been helping Americans protect what matters most. Rooted in hometown values and built on a tradition of care and responsibility, we exist for the benefit of our customers—not shareholders. At Mutual of Omaha Reverse Mortgage, we carry that legacy forward by helping homeowners aged 62 and older unlock the power of their home equity. A reverse mortgage is more than a financial tool—it’s a way to access the resources through your home’s equity so you can live your golden years with greater freedom and peace of mind. And because it’s a non-recourse loan, you’ll never owe more than your home is worth. We understand that choosing a reverse mortgage is a big decision. That’s why we focus on what matters most—you. Before we talk about loan options, we take the time to understand your goals, your concerns, and your vision for the future. We hear it time and time again: customers love how smooth and straightforward the application process is. They consistently praise our friendly, knowledgeable staff who guide them every step of the way with patience, professionalism and care. Whether you’re looking to supplement your income, cover healthcare expenses, or simply enjoy more financial flexibility, Mutual of Omaha Reverse Mortgage is here to help you make it happen—easily, securely, and confidently.
Written by the business, not verified by us.Mutual of Omaha Reverse Mortgage (mutualofomahareverse.com) has a 4.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 67% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally knowledgeable, patient, and always available to answer questions. People appreciate the smooth, prompt, and supportive guidance provided throughout the entire mortgage process, noting that agents go above and beyond to make everything easy to understand from start to finish. Some reviewers were not happy with communication issues, noting delayed email responses or waiting hours just to receive login verification codes. A few consumers also mentioned experiencing difficulties reaching helpful representatives or dealing with uncoordinated staff when trying to resolve lingering problems after closing.
Auto-generated from all reviews of this business. For reference only.Cliff townsend went above and beyond helping us through the process. Any time we had questions we would call him and if he did not have the answer he would get it and get back with us asap
Thank you for choosing Mutual of Omaha Mortgage.
From beginning to end of paperwork and outstanding communication with all contacts involved with the reverse mortgage process was handled very professional!! I will continue to communicate and recommend to anyone how excellent the process was!! Thanks to a great job by all!!!!
Thank you for choosing Mutual of Omaha Mortgage.
My mortgage officer, Alainna he was very helpful and patient and guided me through the process… She was very easy to reach when I needed her or had questions… Extremely responsive and helpful…
We are glad that you had a great experience.
Peter (and his staff) was very knowledgeable and guided us through the process always explaining clearly what was happening and why. When we had a couple problems along the way he gave us excellent advice and was very encouraging and helped to get it sorted out. Peter is a fine person and a pleasure to visit with and deal with. We couldn't have had a better experience!
We are glad that you had a great experience with Mutual of Omaha Mortgage.
I am so glad to have had John Briggs from Mutual of Omaha in San Diego to work with my wife and me on our reverse mortgage, from early May thru this week (July 23rd). John was always available for many long conversations which allowed for detailed insight and understanding. Everything worked out so well... my heartfelt gratitude to John and others on his team !
John is very great, and we are glad he that provide a wonderful experience in your reverse mortgage process.
A gentlemen by the name of Peter Marcus and his immediate Supervisor were terrific. They helped me navigate the whole process I was involved in. From all the paperwork required to rendering explanations when necessary. Thank you both for all your time and assistance.
We are glad that you had a great experience with Peter.
I was anxious about taking the step of getting a reverse mortgage but Peter Marcus made the process easy and put my mind at ease. He is very knowledgeable about this process and was very helpful at every step along the way. He is a very pleasnt, likeable person to do business with and at the end I feel he is a my friend. I definitely recommend him.
Peter is very helpful. We are glad that he was able to assist.
Aaron was extremely knowledgeable, easy to work with and VERY genuine. He helped to create the best experience and results possible.
Aaron is one our best, we are glad he was able to help.
I’m happy with the company and grateful the loan process worked out. That said, there were a few bumps along the way—mainly delays and communication gaps. Strengthening responsiveness and urgency would make the experience even better.
We are glad that you had a great with Mutual of Omaha Mortgage.
It is virtually impossible to acces my account online. I wait HOURS for a verification code which is texted to me. By that time I cannot log in as it has timed out. I have asked about this before but never recieved an answer. So I have to rate my experience as bad. My only recourse is to fax my requests. Harry Bird
We regret that this was your experience. Please contact our team at (855) 327-1641 or [email protected] so we can help.
Antoinette screamed at me like some witch and the other pos.. it took an inordinate of time to get this... huge mistake all the way around... the interest on my mortgage after just 2 months has now driven it up almost one thousand dollars... unless you seriously intend to die in the place you live, this was a really stupid idea for me, I hate where I live in Oak Run, Ocala, FL... old criminals and those who cater to them... they run this place and it's suitable only for them... the closing costs were also obscene they got 7800.00 for what? They did nothing! My real estate agent only got 3%, 5800.00... all she did was lousy administrative work, and she's totally incompetent and rather, ehm... dumb, a rude, grotesque employee of Mutual Of Omaha.
We value your feedback and regret that your experience wasn’t what you expected. Please call us at (855) 327-1641 or email [email protected].
Kim Giberson was great to work with during the entire process from my initial contact to the final closing. She explained in detail the entire process and made sure all of my questions were addressed immediately.
We are glad that you had a great experience with Kim.
Mo Busheri was awesome to deal with he explained everything in detail and kept us in the loop the whole time we felt very good about the whole process he also did exactly what he said he would do and that's very important he was also very available for any questions thank you for making our live much easier.
Thank you for choosing Mutual of Omaha Mortgage
Mutual Of Omaha was very attentive, patient and understanding to our financial needs. Our loan Officer was superb and we feel, went above and beyond to facilitate our loan approval.
Thank you for choosing Mutual of Omaha Mortgage.
Blanca Rodriguez was my Consumer Direct Loan Organizer for my reverse mortgage. She was extremely helpful, and clearly explained everything to me.
We are glad that Blanca was able to help.
When I first met Rodney Kalb by phone several months ago, I had decided no Reverse Mortgage for me! Another local agent for a competing company had been here at my home in person and I had invited my CPA to be present. He had four various scenarios to present. We did not think this was a solution. Too little money up front and too controlling. Oh, but Rodney told his short story, sent me some concepts and it all made sense. If it did not, he was quick to return calls and explain matters to me that were certainly out of my wheelhouse. As my life began to interrupt the process, he was a savvy pro; never was there a "tone" in his voice and, together, we were able to move matters along. We chose not to let too much time pass, for I wanted him to know he was my choice. That Reverse Mortgage I had been against, became the best player for my needs and Mutual of Omaha came through. Due to my own corporate business life in New York, I had become a more than average "reader of people" on the phone. Your office in San Diego should be proud to have Rodney on your team. This is one terrific employee who even called me on his cell during personal time! Who does this in today's society? Well, I know who and he brought me through this process calmly and with the answers I needed. He read me clearly and even had some pride in my understanding of the process! His personality had a bit of everything I admire. Had he come into my Manhattan office for an interview, my getting to YES would have bolled him over. His total persona is one of experience, friendly, humorous, smart, quick to understand and honest. Without him, I doubt this would have come together. He had me believe that he cared doing the right thing. I did and he delivered. Barbara Barlow Santa Fe
We are glad that Rodney was able to help.
Working with Steve was a pleasure. He made everything easy and he was very helpful with any questions I had.although a lengthy process everything turned out great I appreciate everything he did.
We are glad that Steve was able to help.
Our agent Lori was sensational! Knowledgeable, cheerful, professional. A great experience for Betty and I.
We are glad that Lori was able to help.
When I decided to take advantage of revers Mortgage I was terrified. I thought they will take my information and work it against me. I had heard the name of Mutual of Omaha but diden`t know what exactly you do. so I called and Mr Marcus answer the phone. he took his time to answer all my question then explain what and how the company works. After several calls I felt a bet more calm but I had knee surgery . The pain and discomfort was something I had never experienced before. I told him I need a few weeks for my brain make a decision. I am sure I would not have consider to move forward if it was not for his kind personality explaining all the details. amazing how he could always find a solutions any level. For his customer service, kindness, patient , make the process go smooth, be clear about the process he get triple A. Mehrafza Alai Lippold
Thank you for choosing Mutual of Omaha Mortgage.
Our initial contact with your company was with Robert Hodges. He was knowledgeable, attentive and receptive to all our questions and concerns. He highlighted the benefits of doing business with Mutual of Omaha, and the accolades earned by your company. He was upfront about the care taken to protect our shared information. He was personable and relatable. He explained the steps in the process always taking time to answer every question before moving forward. He stressed how the company valued every client and offered us a variety of options that might meet our needs. He continued to be readily accessible and respond to all new questions. He did not rush us, he waited until he was sure we understood his answers and he had explained everything to our satisfaction. He let us know the names of staff that would contact us as the process moved forward. He remained a safety throughout or transaction, knowing we could reach out if we were unsure in any way. We were pleased with all your employees with which we had business. You should be very proud of this team.
Thank you for choosing Mutual of Omaha Mortgage.
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