Jim Doyle!!!!!
Reply from Mutual of Omaha Reverse Mortgage2026-05-26
Thank you for choosing Mutual of Omaha Mortgage.
About Mutual of Omaha Reverse Mortgage
Data updated- Website
- mutualofomahareverse.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 67% (2/3)
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About this business
Mutual of Omaha Reverse Mortgage A Legacy of Trust, A Future of Possibility Since 1909, Mutual of Omaha has been helping Americans protect what matters most. Rooted in hometown values and built on a tradition of care and responsibility, we exist for the benefit of our customers—not shareholders. At Mutual of Omaha Reverse Mortgage, we carry that legacy forward by helping homeowners aged 62 and older unlock the power of their home equity. A reverse mortgage is more than a financial tool—it’s a way to access the resources through your home’s equity so you can live your golden years with greater freedom and peace of mind. And because it’s a non-recourse loan, you’ll never owe more than your home is worth. We understand that choosing a reverse mortgage is a big decision. That’s why we focus on what matters most—you. Before we talk about loan options, we take the time to understand your goals, your concerns, and your vision for the future. We hear it time and time again: customers love how smooth and straightforward the application process is. They consistently praise our friendly, knowledgeable staff who guide them every step of the way with patience, professionalism and care. Whether you’re looking to supplement your income, cover healthcare expenses, or simply enjoy more financial flexibility, Mutual of Omaha Reverse Mortgage is here to help you make it happen—easily, securely, and confidently.
Written by the business, not verified by us.Is Mutual of Omaha Reverse Mortgage legit?
Mutual of Omaha Reverse Mortgage (mutualofomahareverse.com) has a 4.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 67% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally knowledgeable, patient, and always available to answer questions. People appreciate the smooth, prompt, and supportive guidance provided throughout the entire mortgage process, noting that agents go above and beyond to make everything easy to understand from start to finish. Some reviewers were not happy with communication issues, noting delayed email responses or waiting hours just to receive login verification codes. A few consumers also mentioned experiencing difficulties reaching helpful representatives or dealing with uncoordinated staff when trying to resolve lingering problems after closing.
Auto-generated from all reviews of this business. For reference only.What people say
It was a pleasure working with Blanca
It was a pleasure working with Blanca. I contacted several lenders and most had similar products/terms. Blanca was the reason I chose Mutual of Omaha. She was very knowledgeable and easy to work with. I had her run many different configurations as I worked though the process of what was best for our situation and she was spot on. I have owned a management consulting company for over 20 years focused on training large enterprise sales teams to be more effective. (AE's/Sales Managers and VP's.) Blanca has many of the characteristics we would want to see in those sales people. You need to give her a raise. On the other hand your title company was a pain in the butt and didn't listen to my input. Thank you. I look forward to working with you. Bruce Ellis
Reply from Mutual of Omaha Reverse Mortgage2026-05-22
We are glad that Blanca was able to make a difference.
Reverse Mortgage - A New Horizon
Tim, Natasha, and the credit accessor provided seamless and efficient service with clarity, empathy, and logic in helping us to understand and complete this challenging home owner evolution. We greatly appreciate them and all of the connective team members. The reverse mortgage process is a new horizon for people transitioning in life.
Reply from Mutual of Omaha Reverse Mortgage2026-05-21
Thank you for choosing Mutual of Omaha Mortgage.
HECM Process - An Experience I Once Dreaded Became Easy, Pleasant and Educational
A primary factor that made me consider a Mutual of Omaha Reverse Mortgage was the long-time stability of the Company. Happily, when John Briggs, my Consumer Direct Loan Originator was recommended to me, he promptly and patiently educated me and made the complexities of the loan process easy to understand. He continued to personally see that the process went smoothly and comfortably for me. It was also faster than I expected with the quick and efficient, Processor, Karri Burgener. I highly recommend John Briggs and the Mutual of Omaha team.
Reply from Mutual of Omaha Reverse Mortgage2026-05-15
Thank you for choosing Mutual of Omaha Mortgage.
LindaTrans was so kind and…
LindaTrans was so kind and professional. She had patience with me. I will recommend her and this company to all my friends. Thank you 💞
Reply from Mutual of Omaha Reverse Mortgage2026-05-14
Thank you for choosing Mutual of Omaha Mortgage.
The good folks at mutual were very…
The good folks at mutual were very professional , courteous , and thorough from the very start! I liked that !
Reply from Mutual of Omaha Reverse Mortgage2026-05-14
Thank you for choosing Mutual of Omaha Mortgage.
Dominique D'Andre Sinsay and Angela…
Dominique D'Andre Sinsay and Angela Thomas were a pleasure to work with. They were extremely professional and always answered my questions immediately. I would recommend Mutual of Omaha Reverse Mortgage to everyone looking for a reverse mortgage.
Reply from Mutual of Omaha Reverse Mortgage2026-05-14
Thank you for choosing Mutual of Omaha Mortgage.
Kept in contact and returned calls when…
Kept in contact and returned calls when necessary. Reverse Mortgages are not the easiest of mortgages to negotiate and complete. Due to know difficulty, I commensed the process with two lenders.Mutual of Omaha come through with completion first.
Reply from Mutual of Omaha Reverse Mortgage2026-05-12
Thank you for choosing Mutual of Omaha Mortgage.
Our agent was very helpful
Our agent, Michael Hermann, was very attentive and helpful throughout the process, making as simple as possible and accommodating to our timeline.
Reply from Mutual of Omaha Reverse Mortgage2026-05-05
Thank you for choosing Mutual of Omaha Mortgage
Great experience with Mutual of Omaha Reverse Mortgage
I worked with John Briggs on exploring a reverse mortgage and found him to be very knowledgeable and a great, clear, communicator. He laid out some options in a straightforward manner and helped us choose what was right for our situation. I highly recommend John and Mutual of Omaha if you are exploring a reverse mortgage
Reply from Mutual of Omaha Reverse Mortgage2026-05-05
We are glad that John was able to help
A job well done.
My experience was very knowledgeable and professional. I appreciate the hard work I received from the staff at Mutual of Omaha Reverse Mortgage Company. I also, appreciate the staff that provided me “I CAN DO WHAT IT TAKES ATTITUDE” in order to complete this process. I give you a five star rating and I truly appreciate all your time and support.
Reply from Mutual of Omaha Reverse Mortgage2026-05-04
Thank you for choosing Mutual of Omaha Mortgage.
Wendy lee was fantastic and help my…
Wendy lee was fantastic and help my wife and I through each and every part of the process and was always available to answer questions. it was a real blessing to have her and know that I could trust in her to take care of any issues that I had or could have had she was amazing 🙌🙏😊
Reply from Mutual of Omaha Reverse Mortgage2026-05-04
Wendy is amazing. We are glad that she was able to help
Best deal
Best deal, albeit after a bidding-down process with a rival company. With a rock-bottom margin reached and agreed, the process was easy and honest, aided by Kevin Perterson. Unfortunately, outside of Omaha's own work: (1) The appraisal was unrealistically low, owing to an insistence on comps that were recent but not directly comparable--but I understand that I can cheaply update the appraisal in the event of truly similar sale in the future. (2) The notary failed to provide me with proper copies, providing me with neither the required Notice of Right to Cancel nor the Truth-in-Lending Closing Disclosure, among other omissions.
Reply from Mutual of Omaha Reverse Mortgage2026-05-04
Thank you for choosing Mutual of Omaha Mortgage
Loan Officer
Loan Officer, Brian Laursen was professional but kind. That is a huge thing for me. His management style is thorough and informative. He understands the area of the country where I live and understood what I needed to complete all the tasks for my reverse mortgage. I can only say my process was long because my financial situation was difficult and he and his team stayed the course with me until I closed.
Reply from Mutual of Omaha Reverse Mortgage2026-05-04
Thank you for choosing Mutual of Omaha Mortgage.
Mutual of Omaha Reverse Mortgage
Sandy was very patient and helpful over the course of a year that it took for us to decide to do this loan. She always responded to our calls or emails with questions right away. First loan I have done that was actually a pleasure.
Reply from Mutual of Omaha Reverse Mortgage2026-05-05
Thank you for choosing Mutual of Omaha Mortgage
A wonderful experience...
This has been the easiest transaction we have ever made. Our agent, Daniel Guajardo, Jr., was very personable, knowledgeable and helpful. He made this experience quick and easy to understand. We will be able to enjoy our retirement thanks, in part, to Daniel and all the staff at Mutual of Omaha.
Reply from Mutual of Omaha Reverse Mortgage2026-05-05
We are glad that you had a great experience with Daniel.
My experience with Mutual of Omaha
Six months ago I was searching for the most effective way to financially continue living in my home. I remember my mother researching reverse mortgages years before. She was very savvy when it came to investments etc. and eventually chose to begin the process for a reverse mortgage. Unfortunately she passed before it was completed. I decided to take a leap of faith & research companies online. The first response was from Mutual of Omaha . Since I knew this was a long standing company I made the call. Michael Heissenberger was my first contact. He was very thorough with the initial “whys” and “how’s”. By the time we finished our conversation I was sure this was the way to proceed. Throughout this entire process Michael was there to walk me through each step. He was very professional yet very relatable —always available to address any questions & concerns . This entire journey is definitely not for the “ faint of heart” It requires a commitment to the process & the person guiding you. My trust in Michael was & is still unwavering. I can’t thank you enough for helping me obtain the financial support that affords me the opportunity for a better quality of life. Sincerely, Beth Carter
Reply from Mutual of Omaha Reverse Mortgage2026-05-05
Thank you for choosing Mutual of Omaha Mortgage
Peter Tourigny was our senior loan officer . Outstanding job!
Peter Tourigny was our senior loan officer that walked us through every step. He was patient & very clear answering all our questions. What impressed me the most is Peter was always available via our phone calls. Our Emails were always responded to promptly. We can’t thank Peter enough for his personal approach to explaining the Reversal Loan process.
Reply from Mutual of Omaha Reverse Mortgage2026-05-04
Peter is one of our best. Thank you!
It was a pleasure working with Brian…
It was a pleasure working with Brian and his team. He was always available to answer all my questions and offer the right advice. The entire process was completed in record time in the most professional manner.
Reply from Mutual of Omaha Reverse Mortgage2026-05-04
Thank you for choosing Mutual of Omaha Mortgage.
Working with Evelyn helped us through…
Working with Evelyn helped us through the trying guidelines of FHA/HUD. Then add the pressure from your underwriters, you feel like giving up. But, with Evelyn helping all the way…. We survived. Thanks to her help we probably would not have made it.
Reply from Mutual of Omaha Reverse Mortgage2026-05-04
We are glad that Evelyn was able to assist.
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