Mutual of Omaha Reverse Mortgage A Legacy of Trust, A Future of Possibility Since 1909, Mutual of Omaha has been helping Americans protect what matters most. Rooted in hometown values and built on a tradition of care and responsibility, we exist for the benefit of our customers—not shareholders. At Mutual of Omaha Reverse Mortgage, we carry that legacy forward by helping homeowners aged 62 and older unlock the power of their home equity. A reverse mortgage is more than a financial tool—it’s a way to access the resources through your home’s equity so you can live your golden years with greater freedom and peace of mind. And because it’s a non-recourse loan, you’ll never owe more than your home is worth. We understand that choosing a reverse mortgage is a big decision. That’s why we focus on what matters most—you. Before we talk about loan options, we take the time to understand your goals, your concerns, and your vision for the future. We hear it time and time again: customers love how smooth and straightforward the application process is. They consistently praise our friendly, knowledgeable staff who guide them every step of the way with patience, professionalism and care. Whether you’re looking to supplement your income, cover healthcare expenses, or simply enjoy more financial flexibility, Mutual of Omaha Reverse Mortgage is here to help you make it happen—easily, securely, and confidently.
Written by the business, not verified by us.Mutual of Omaha Reverse Mortgage (mutualofomahareverse.com) has a 4.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 67% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally knowledgeable, patient, and always available to answer questions. People appreciate the smooth, prompt, and supportive guidance provided throughout the entire mortgage process, noting that agents go above and beyond to make everything easy to understand from start to finish. Some reviewers were not happy with communication issues, noting delayed email responses or waiting hours just to receive login verification codes. A few consumers also mentioned experiencing difficulties reaching helpful representatives or dealing with uncoordinated staff when trying to resolve lingering problems after closing.
Auto-generated from all reviews of this business. For reference only.Peter was so easy to work with. He fully explained the process and answered all of our questions thoroughly and patiently. He made a lengthy and tedious process doable! He kept us updated and informed I would recommend Peter and Mutual of Omaha to anyone considering a reverse mortgage.
We are glad that Peter was able to help
I am going to update this complaint weekly. It will always be at the top of the reviews, so honest hard-working older Americans can see how disgusting this company is. Title fees of almost $4,000. Say what? Can you imagine the gall of this company? This is a letter I sent to the Mutual of Omaha compliance department in San Diego, CA. I am writing to make a formal demand for the resolution of a complaint arising from my H4P application processed through your company by loan officer Billy Crawford. I canceled that application after discovering fees that were not disclosed to me at the outset of the transaction. Legally, they do not have to completely tell all the fees until you sign a contract with them. However, morally, this is bullshit. Why waste my time by not telling me all the fees before we even get started? I had a signed purchase agreement contract requiring a minimum of $100,000 in loan proceeds from the lender. Due to fees that were never disclosed to me at the outset of the application , my loan proceeds were reduced to approximately $95,000-short $5,000 of the contractual minimum. That shortfall directly and solely caused the collapse of my purchase and the loss of the property I intended to purchase. Had the true fees been disclosed upfront, I would have known immediately that this transaction was not viable and could have pursued other options. Instead, loan officer Billy Crawford allowed me to proceed through the entire application process, including completing HUD-required counseling through Credit.Org, and uploading all of my financial data, at my own time and effort, without ever disclosing fees that he knew or should have known would make the transaction impossible to complete. The loss of that property is a direct and documented result of your company’s failure to comply with federal disclosure requirements. These actions constitute, HUD’s HECM program guidelines, and the North Carolina Unfair and Deceptive Trade Practices Act, N.C. Gen. Stat. 75-1.1. I have already filed complaints with the Consumer Financial Protection Bureau and the North Carolina Commissioner of Banks regarding this matter. I am demanding the following within 14 days of receipt of this letter: A written explanation of every fee associated with my application, including when each fee was first disclosed, and by what method. A written acknowledgment of the harm caused by the failure to disclose those fees, including the loss of my purchase contract and the property. A written statement of the corrective action your company intends to take regarding loan officer Billy Crawford’s conduct. I am still waiting for an answer from the North Carolina commisioner of banks before taking legal action.
Greg Lax was excellent in providing us with information and support.
We are glad that Greg was able to help.
We worked with John Briggs. Our loan process was complicated because we had worked with another company at the beginning. There were some mistakes made at that time that made the loan have more hoops to go thru. John was consistantly diligent to be encouraging and did everything nessecary to get us thru the process. Our loan closed today, April 27th, 2026 It is rare to work any longer with people that genuinely have a caring heart, and compassion. John repeatedly showed those qualities. It was a pleasure to work with him, and we would not hesitate to recommend him, or Mutual of Omaha to anyone we know who is interested in a reverse mortgage.
Thank you for choosing Mutual of Omaha Mortgage!
John Briggs, loan originator, and Jackie Brown, loan processor, were both the best in guiding me through my reverse mortgage!
Thank you for choosing Mutual of Omaha Mortgage!
I was talking to another Reverse Mortgage company along with Mutual while I was deciding whether to go through with this loan. John Briggs was my loan officer and one of the main reasons I chose to go forward with the process and to use Mutual of Omaha. He was very patient, professional and knowledgeable. He went through all the process and answered all of my questions. It took me a couple of months to come to a final decision and John Briggs was always available to answer questions and keep me advised of my options I would probably have used the other company or maybe not even proceeded with the loan if it hadn't been for John Briggs.
Thank you for choosing Mutual of Omaha Mortgage!
Terri Duncan helped me the whole time to get the loan to close she's the best thank you Terri Duncan
Thank you for choosing Mutual of Omaha Mortgage!
Linda was fantastic helping with each and every aspect. She is such a personable person, took my calls and communicated all that was happening. Made this journey for me, so easy. Joe
We are glad that Linda was great help in the experience.
The agent was very professional and thoughtful in making sure I understood all the pros and cons of the transaction. All the steps were completed in a timely manner
Thank you for choosing Mutual of Omaha Mortgage.
Dealing with a lot of people to get a loan, that were uncoordinated. Two Loan origination personnel (one quit in the middle of the process) Loan processor that kept sending Fed Ex packages of questions that could be answered over the phone. HUD counseling session was a joke. Notary had to come back to get more signatures Can’t find anyone to set up the loan like I want Etc
Shari Danalewich was fantastic in not only her professionalism but total knowledge of your program. This made our decision much easier to come to.
We are glad that Shari provided a great experience.
I was guided through the ins and outs of a reverse mortgage from my first phone call to Mutual of Omaha. From the initial contact I was assigned a reverse mortgage specialist who always answered any questions honestly and clearly. He stayed in touch through the closing. I highly recommend Mutual of Omaha with a special tip of my hat to their agent, Mark,Klaum.
We are happy that Mark was able to help.
Although it took a bit more time than expected, it was definitely my fault for not being computer savvy. All went well because Dirk and Paige didn’t give up on me. We finally made it to the end and they were real troopers thru it from beginning to finish. Thanks to all who were involved. Joanne Van Nevel
Thank you for choosing Mutual of Omaha Mortgage.
Kim Giberson made this process easy and bearable. Her expertise and ability to successfully answer all of our questions while guiding us thru every hurdle was comforting as well as reassuring.
We are glad that Kim was able to help.
I never thought it was possible to have such an enjoyable experience refinancing my Reverse Mortgage but Rodney Kalb made it so! He is a true professional and a person who makes you comfortable all the way thru the process. At times, I felt like I was being guided by a trusted family member. Rodney is efficient and seems to understand where you are in the process, and anticipates questions along the way. He was always there for me and I am so happy that I decided to go with Mutual of Omaha and even more happy that I was blessed with Rodney as my representative. Thanks for making this process so enjoyable, Rodney! ALL 5 STARS!
We are glad that Rodney went above and beyond and gave you a great experience.
My situation turned out to be more complicated than expected but the team worked hard and we finally closed.
Thank you for choosing Mutual of Omaha Mortgage.
I found the process to be interesting and I appreciated all the help I received from ASHLEY.
Thank you for your review!
Mr. Brian Larsen of Mutual of Omaha was incredible! I engaged in a reverse mortgage plan. Mr. Larsen was extremely professional, courteous, educating, patient, and always available. Superior customer service!
Brian is one of our very best. Thank you for your review.
Renee, my mortgage representative from MOO, was awesome in assisting us with the reverse mortgage process. Our situation was very unique since I was doing this on behalf of my mother. Renee did a great job explaining everything and provided details of the process. I wish I had done a reverse mortgage sooner, because it would have saved us thousands of dollars over the past 5 years of caring for my mother's affairs.
Thank you for choosing Mutual of Omaha Mortgage.
Great Customer Service! Everything went smoothly. Our loan rep was Brooke Kozlowski She explained everything and answered all of our questions. She was great!! I will refer her to all of our friends and family. Thanks Brooke and Mutual of Omaha.
Thank you for choosing Mutual of Omaha Mortgage. We are glad you had a great experience with Brooke.
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